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Concentrix

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Concentrix is seeking an experienced Customer Marketing Manager to drive client success stories and enhance market credibility. This role involves identifying new logo wins, building high-impact case studies, developing customer advocacy programs, and collaborating with commercial teams. The manager will also support awards and industry recognition, focusing on increasing referenceable client stories and published case studies.

Customer Support Advisor -Slovenian Speaking

<p class="my-4 text-gray-700 leading-relaxed">Our growth depends on the strength of our client relationships and the stories we tell about the work we deliver. We are looking for an experienced Customer Marketing Manager who knows how to turn client success into market credibility. This role sits at the intersection of Sales, Account Management, Delivery and Marketing. You will identify the right stories, secure the right approvals and ensure we show up with credible, referenceable proof. You bring positive, client-friendly energy. You are confident, professional and easy to work with. You know how to build trust quickly and navigate approvals without friction. This is not an entry-level advocacy role. We need someone who has built case study pipelines, managed references and worked confidently with enterprise clients before. The mandate is clear: Surface the right wins. Build advocacy. Strengthen credibility in the market.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you will do in this role</h2><p class="my-4 text-gray-700 leading-relaxed">In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Identify and Activate New Logo and Project Wins</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Sellers and Account Managers to identify new logo wins and significant project milestones.</li><li class="leading-relaxed">Assess opportunities for website announcements, news releases and coordinated communications.</li><li class="leading-relaxed">Work with PR and Communications teams to amplify client stories appropriately.</li><li class="leading-relaxed">Engage clients professionally and positively to secure approvals and participation.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Build High-Impact Case Studies and Client Stories</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactively identify strong case study and reference opportunities across services and product engagements.</li><li class="leading-relaxed">Develop written, video and presentation-ready client stories.</li><li class="leading-relaxed">Ensure stories are commercially relevant and aligned to priority industries and propositions.</li><li class="leading-relaxed">Maintain a structured pipeline of publishable and referenceable content.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Develop and Manage Customer Advocacy Programmes</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and scale a structured client reference programme that supports Sales and Marketing.</li><li class="leading-relaxed">Recruit and nurture client advocates for speaking engagements, events and PR opportunities.</li><li class="leading-relaxed">Develop Customer Advisory Boards or similar engagement forums where appropriate.</li><li class="leading-relaxed">Track reference usage and ensure a positive, professional client experience throughout.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Work Cross-Functionally with Commercial Teams</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build strong relationships with Sellers, Account Managers and Delivery teams.</li><li class="leading-relaxed">Educate internal teams on how and when to surface client stories.</li><li class="leading-relaxed">Balance commercial ambition with client relationship sensitivity.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Support Awards and Industry Recognition</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify opportunities for joint client awards and industry recognition programmes.</li><li class="leading-relaxed">Partner with PR and Marketing to manage submissions.</li><li class="leading-relaxed">Ensure client success is visible in the right forums.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Objectives & Measures of Success</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Increased volume and quality of referenceable client stories.</li><li class="leading-relaxed">Growth in published case studies aligned to strategic industries and growth areas.</li><li class="leading-relaxed">Increased availability and responsiveness of client references for Sales.</li><li class="leading-relaxed">Successful coordination of client announcements and milestone communications.</li><li class="leading-relaxed">Strong internal feedback from Sellers and Account Managers.</li><li class="leading-relaxed">Positive feedback from clients participating in advocacy programmes.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your qualifications</h2><p class="my-4 text-gray-700 leading-relaxed">We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.</p><p class="my-4 text-gray-700 leading-relaxed">Concentrix is a great match if you have:</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluent English speaker</li><li class="leading-relaxed">Proven experience in a B2B Customer Marketing, Advocacy or Reference Management role.</li><li class="leading-relaxed">Experience working in enterprise services, SaaS or technology environments.</li><li class="leading-relaxed">Demonstrable track record building and managing client case study and reference programmes.</li><li class="leading-relaxed">Experience working directly with Sales and Account Management teams.</li><li class="leading-relaxed">Strong stakeholder management skills, including navigating client approvals and sensitivities.</li><li class="leading-relaxed">Excellent written communication skills with strong commercial judgement.</li><li class="leading-relaxed">Professional presence and confident client-facing communication style.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Highly Desirable</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in both services and product-led environments.</li><li class="leading-relaxed">Exposure to enterprise PR and communications processes.</li><li class="leading-relaxed">Experience establishing or managing Customer Advisory Boards.</li><li class="leading-relaxed">Familiarity with CRM systems and reference tracking tools.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Core Competencies & Leadership Capabilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Positive, client-friendly energy.</li><li class="leading-relaxed">Commercially aware and relationship-focused.</li><li class="leading-relaxed">Confident engaging senior client stakeholders.</li><li class="leading-relaxed">Highly organised and process-oriented.</li><li class="leading-relaxed">Proactive and opportunity-driven.</li><li class="leading-relaxed">Trusted partner to Sales and Account teams.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The base salary range for this position is $70,000 - $85,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.</p><p class="my-4 text-gray-700 leading-relaxed">The deadline for applying for this position is: <strong>April 7th, 2026</strong>. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.</p><p class="my-4 text-gray-700 leading-relaxed">As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.</p>

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Jeeves

Customer Success Intern

We are looking for a motivated Customer Success Intern to join the global Customer Success Team. This role involves providing best-in-class customer support to Jeeves clients, focusing on establishing and maintaining strong relationships, driving adoption, retention, and growth. The intern will be a key point person, working hands-on and strategically to enhance the customer experience.

<p>Exploring the cosmos of gaming, where every player becomes a space-faring hero.</p>

Product Manager - Accounting

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Senior Software Engineer

<p class="my-4 text-gray-700 leading-relaxed">We are in need of a motivated Customer Success Intern to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Location</strong>: This role is based out of <strong>São Paulo, Brazil</strong>, and is a full-time position where it is required to come into our office at complexo JK Iguatemi (2-3 days/week). #LI-Hybrid</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide Best in Class Support to our global portfolio</li><li class="leading-relaxed">Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible</li><li class="leading-relaxed">Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear</li><li class="leading-relaxed">Incentivize spend increase to existing companies (Portfolio management)</li><li class="leading-relaxed">Document processes and enhancements to the internal team</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ years of experience in support roles</li><li class="leading-relaxed">Mandatory fluency in English and Spanish, Portuguese is a plus</li><li class="leading-relaxed">Preferable experience in Zendesk Platform /Hubspot</li><li class="leading-relaxed">Advanced communication skills (written and spoken)</li><li class="leading-relaxed">Curious about the details on how the business operates</li><li class="leading-relaxed">Self-starter, proactive and highly motivated</li><li class="leading-relaxed">Team player and very hands on</li><li class="leading-relaxed">Agile and able to pivot quickly with the changing environment</li></ul><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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