At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard. Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team. Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value. Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development.

conga

Sr. Customer Success Manager

Staff DevOps Software Engineer

Senior Partner Marketing Manager

Sr. Director, Customer Success

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The Sr. Customer Success Manager will manage a portfolio of global, complex customers, ensuring they achieve tangible business outcomes from Conga products. This involves building trusted relationships, understanding use cases, driving product adoption, and acting as a cross-functional liaison. The role requires a proactive advisor who facilitates conversations, coaches customers, and drives successful renewals and expansion for Conga's Fortune 200 clients.

Technical Architect/Sr. Technical Architect

A career that’s the whole package!At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.Conga accelerates the customer’s journey to becoming a more connected and intelligent business. The Conga Advantage Platform is recognized worldwide for enhancing this journey, bringing together Configure, Price, Quote, Contract Lifecycle Management, and Document Automation capabilities on a single open platform. It integrates seamlessly with any ERP, CRM, and Cloud. Powered by a unified data model and purpose-built AI, Conga helps companies achieve a unique advantage—one built on seamless connection, actionable intelligence, and scalable growth.Our approach is grounded in the Conga Way, a framework that encapsulates our values and drives everything we do as an organization—from hiring to decision-making and product development to colleague programs. Created with direct input from our colleagues, the Conga Way forms the foundation of our vibrant culture.Reports to: Manager, Customer SuccessA quick snapshot…The Sr. Customer Success Manager’s primary responsibilities are to manage a book of global, complex customers who have invested in Conga to power their revenue operations. You will build and cultivate deep, trusted and transparent relationships with customers to ensure they achieved tangible business outcomes from using the Conga products. This includes understanding their use cases and driving adoption of our products all while being a cross functional liaison with your internal Conga partners. You are a facilitator, a coach, an advisor and never stop asking questions to get to know your customers.Why it’s a big deal…Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the voice of the customer, the facilitator of conversations and the driver of outcomes both for the Customer and Conga. We identify expansion, mitigate risk using our cross functional teams and improve health and sentiment of Conga’s Customers, ensuring successful and growing renewal.Are you the person we’re looking for?Minimum experience: 10+ years of Enterprise B2B SaaS Customer Success experience owning accountability for large Enterprise & Strategic-level customers with proven track record of customer retention and expansion.Analytical skills: Proficient in analyzing complex data sets, identifying patterns, and deriving actionable insights. Ability to leverage data-driven approaches to drive customer maturity with Conga products, identify opportunities for improvement, and measure success metrics with specificity.Communication and interpersonal skills: Excellent verbal and written communication skills with VP and above stakeholders, with the ability to effectively articulate complex concepts and technical information to both technical and non-technical stakeholders. Strong interpersonal skills to build rapport, establish trust, and manage relationships with diverse customers and internal teams.Problem-solving and proactive mindset: Comfortable with complexity and ambiguity; able to both delve into the details and operational tactics, and engage meaningfully on the big picture or overall strategy to drive positive customer outcomes.Business acumen: Understanding of business strategy and the ability to communicate a point of view on the ‘best’ way to use our product to achieve overall business objectives. Knowledge of revenue models, key performance indicators (KPIs), and financial metrics relevant to the specific industry.Customer advocacy: Passion for advocating on behalf of customers, representing their interests, and influencing internal stakeholders to deliver customer-centric solutions. Dedication to ensuring customer satisfaction, loyalty, and long-term partnerships.Innate curiosity and adaptability: Demonstrated commitment to staying updated with industry trends, emerging technologies, and best practices in customer success. Willingness to adapt and learn new skills as your customer’s industry and revenue lifecycle processes evolve.Here’s what will give an edge…Industry-specific experience: Prior 3 years of experience in manufacturing, healthcare, financial services or Technology industry is highly desirable, as it helps in understanding the unique challenges, dynamics, and customer expectations specific to the industry.Revenue Lifecycle-specific training: Participation in workshops, seminars, or training programs specifically focused on developing deeper understanding of revenue processes and solutions can demonstrate a commitment to professional development and a deeper understanding of industry-specific challenges.Strong technical background and acumen: In-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes as well as IT project management fundamentals. Salesforce experience a plus.In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.The US On Target Earnings (OTE) range for this full-time position is $140,769 - $174,000. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to the OTE, Conganeers, perks such as flexible work options, and a full range of benefits including medical and dental insurance.#LI-CJCDid we pique your interest?If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!Preferred Resume FormatWe accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.Don’t meet every requirement for the role?Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.Additional InformationConga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.Conga's Applicant Privacy StatementThe information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement ). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.Create a Job AlertInterested in building your career at Conga? Get future opportunities sent straight to your email.Create alertApply for this job<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with GreenhouseFirst Name*Last Name*Email*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>Street Address *Street address 2City*State/Region*Zip Code*Country*Select...Will you now or in the future require any sponsorship where this opportunity is located?*Select...Are you related to anyone who works at Conga?*Select...Have you been interviewed by Conga before?*Select...How many years of relevant experience do you have as per the job requirements?*Select...Desired Salary*LinkedIn Profile<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>By checking this box, I agree to allow Conga to store and process my data for the purpose of considering my eligibility regarding my current application for employment.*By checking this box, I agree to allow Conga to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.Submit application

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Senior Success Account Manager - Missouri/Kansas

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The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment. This role involves serving as a trusted executive point of contact, developing account plans, capturing sales leads, driving renewals, and collaborating with various teams to ensure customer success.

Calix delivers a broadband platform and managed services that enable our customers to improve life one community at a time. We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences. This is the Calix mission - to enable CSPs of all sizes to Simplify. Innovate. Grow. To learn more, visit the Calix web site at www.calix.com To learn more about our international job opportunities, please visit our International Careers Page If you are a person with a disability needing assistance with the application process please: Email us at calix.interview@calix.com; or Call us at +1(408) 514-3000.

Regional Vice President, Field Strategy

Sr. AI Ops Engineer

RVP, Solutions Sales – West

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Calix provides the cloud, software platforms, systems, and services required for communications service providers to simplify their businesses, excite their subscribers, and grow their value.The Senior Success Account Manager (SAM) is a strategic leader responsible for orchestrating account strategy, driving adoption of the Calix Support Cloud, and guiding customers through their transformation journey. The SAM serves as the executive advocate for each customer, accelerating solution expansion and ensuring long-term value realization in a matrixed, cross-functional environment.Responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as the trusted executive point of contact for customers, from sale through onboarding, transformation, and renewals.</li><li class="leading-relaxed">Demonstrate executive presence and thought leadership in all customer and internal interactions.</li><li class="leading-relaxed">Influence and guide customers on their business transformation journey, leveraging consultative expertise to align solutions and engagements with strategic objectives.</li><li class="leading-relaxed">Develop and execute comprehensive account plans addressing business objectives, including metrics and executive-level reporting to ensure measurable success.</li><li class="leading-relaxed">Capture and qualify sales leads for the sales team, proactively identifying opportunities for upsell and cross-sell.</li><li class="leading-relaxed">Drive renewals and expansion by anticipating customer needs and delivering innovative solutions that maximize value.</li><li class="leading-relaxed">Establish and nurture relationships with key customer stakeholders and executive sponsors to drive further product adoption and strategic alignment.</li><li class="leading-relaxed">Present at field events and directly to customers, representing Calix as a thought leader and trusted advisor.</li><li class="leading-relaxed">Monitor customer utilization trends, provide actionable recommendations to Product Development, and conduct regular customer health assessments.</li><li class="leading-relaxed">Collaborate within a matrixed environment, working cross-functionally with sales, consulting services, product, and other teams to ensure seamless onboarding and ongoing success.</li><li class="leading-relaxed">Design and implement scalable processes to deliver Success@Scale for customers outside of the high-touch success model.</li></ul>Qualifications:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of executive-level customer advocacy and engagement experience in post-sales support, professional services, project management, or account management.</li><li class="leading-relaxed">Proven ability to influence and guide customers through complex transformation initiatives.</li><li class="leading-relaxed">Experience operating in a matrixed, enterprise environment, collaborating across functions and geographies.</li><li class="leading-relaxed">Demonstrated success in capturing qualified sales leads and driving renewals in a fast-paced, dynamic setting.</li><li class="leading-relaxed">Executive presence with a track record of presenting and training at field events and to customer audiences.</li><li class="leading-relaxed">Strong technical acumen and ability to communicate complex concepts to executive stakeholders.</li><li class="leading-relaxed">Highly data-driven, with a commitment to process excellence and continuous improvement.</li><li class="leading-relaxed">Experience in the telecommunications industry preferred.</li></ul>Location and Travel:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Remote based position, with preference to live in territory.</li><li class="leading-relaxed">Up to 40% travel required.</li></ul>The base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.San Francisco Bay Area:140,300 - 210,500 USD AnnualSelect US Metros and States:122,000 - 183,000 USD AnnualOther US Locations:109,800 - 164,700 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click <a href="https://www.calix.com/careers.html#benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>.

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