Convai technologies

Director of Content Creation

Character Animator

As the Director of Content Creation, you will lead the entire content creation process for Convai, from initial concept and scriptwriting to final publication and promotion. This high-impact role requires you to shape the company's public image and ensure that the technology is communicated effectively through various mediums, with a focus on video. You will collaborate with different teams to translate product milestones into engaging narratives and will manage video creation, social media content, and branding materials. The role requires a strong focus on visual storytelling, production quality, and platform-specific optimization for engagement and performance. Additionally, you will oversee content publishing and work with the marketing manager to track performance and experiment with new outreach channels. The role requires a candidate who is willing to work closely with the founding team.

<div><b style="font-size: 11pt;">About Convai: </b></div><div><br></div><div><span style="font-size: 11pt;">Convai is building the future of virtual human interaction. Our platform brings AI characters to life across video calls, games, and virtual worlds. Whether it’s a detective in a social deduction game or a virtual tutor on a video call, our AI-driven characters talk, think, and engage like real people. We’re backed by top investors and building tools that empower developers, creators, and enterprises to bring intelligent digital humans into their worlds.</span></div><div><br></div><div><span style="font-size: 11pt;">We’re looking for a content-focused marketing lead who’s excited to roll up their sleeves and bring Convai to life — visually, narratively, and across the internet.</span></div><div><br></div><div><b style="font-size: 13pt;">The Role</b></div><div><br></div><div><span style="font-size: 11pt;">WWe’re hiring a Director of Content Creation to own and drive the full content creation pipeline, from video ideation and scripting to publishing and promotion. You’ll play a foundational role in shaping how the world sees and understands our technology — leading everything from positioning and storytelling to content production and promotional </span><a rel="noopener noreferrer" class="postings-link" href="http://campaigns.This"><span style="font-size: 11pt;">campaigns.This</span></a><span style="font-size: 11pt;"> is a high-impact, cross-functional role reporting directly to the founders. You’ll work closely with product, engineering, design, and partnerships to turn product milestones into measurably compelling narratives. You will own and drive the full content creation pipeline, from ideation, creation to publishing and promotion and among the assets you will manage, video creation is particularly important to Convai.</span></div><div><br></div><div><b>You Will:</b></div></div><div class="section page-centered"><div><h3>Create &amp; Direct Marketing Materials (emphasis on video content)</h3><ul class="posting-requirements plain-list"><ul><li>Plan content that aligns with product launches, customer needs, and market narratives.</li><li>Write or oversee scripts for videos that explain and showcase Convai’s technology.</li><li>Direct video content creation from ideation to final cut — working closely with video editors, artists, and product teams.</li><li>Lead iteration: gather feedback, refine visuals and messaging, and optimize for clarity and engagement.</li><li>Partner with internal teams (product, engineering, design) to gather raw assets and insights.</li><li>Maintain a high bar for production quality, storytelling, and brand alignment.</li><li>Own the end-to-end publishing workflow — from uploading assets to writing accompanying posts and messaging.</li><li>Shape videos specifically for platform performance: hooks, length, pacing, thumbnails, subtitles, etc.</li><li>Own the content publishing workflow, including captions, tags, titles, and scheduling. Write social copy and lead the tone of voice for all public-facing messaging.</li><li>Work with a marketing manager to post and schedule content across social platforms, YouTube, newsletters, and more.</li><li>Help direct and design company branding materials such as websites, sales collaterals, event banners, etc.</li><li>Coordinate with the marketing manager to track performance and iterate on content formats, styles, and distribution tactics.</li><li>Help with running experiments with new traction channels (e.g., targeted outreach to AAA studios or enterprise L&amp;D leaders).</li><li>Capture Convai’s presence at events, trade shows, and showcases — and produce content around them.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Who You Are</h3><ul class="posting-requirements plain-list"><ul><li>5+ years of experience directing and producing creative marketing content. You have a strong eye for visual storytelling and an ear for clarity and tone.</li><li>You’ve produced or directed high-quality video content — from concept to completion across social and video platforms. You’re comfortable writing scripts, storyboarding, and giving feedback on visuals and edits.</li><li>Strong understanding of how to craft videos for platform-native success — including editing pacing, first-frame hooks, thumbnail design, and retention strategies.</li><li>You love translating complex products into clean, compelling narratives.</li><li>Hands-on and collaborative: you thrive in creative workflows with editors, artists, and product people.</li><li>You’re based in San Francisco or open to relocation and excited to be in-person with the founding team.</li></ul></ul></div></div><div class="section page-centered"><div><h3>Why Join Us</h3><ul class="posting-requirements plain-list"><ul><li>Help define the public voice of Convai and shape&nbsp; the way people discover and understand AI-driven virtual humans.</li><li>Build a content machine around one of the most exciting AI character platforms in the world.</li><li>Collaborate with a highly technical and imaginative founding team who will encourage you to produce innovative creative materials.&nbsp;</li><li>Competitive salary and equity (with extended time to exercise options).</li><li>Health insurance coverage.</li><li>Unlimited time off.</li></ul></ul></div></div><div class="section page-centered" data-qa="salary-range"></div><div class="section page-centered" data-qa="closing-description"><div><span style="font-size: 11pt;">Reach out to hello@convai.com with your resume, portfolio or examples of creative work,&nbsp; and a note on why this excites you.</span></div></div>

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The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

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<div><p><strong>About PhonePe Group:&nbsp;</strong></p> <p>PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.</p> <p><strong><span style="font-family: tahoma, sans-serif;"><span style="color: #000000;">Culture</span></span></strong></p> <p style="text-align: justify;"><span style="font-weight: 400;">At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">environment for you is just one of the things we do. We empower people and trust them to do the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">the best minds in the country and executing on your dreams with purpose and speed, join us!</span></p> <p><iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></p></div><div><p><strong>JOB DESCRIPTION</strong></p> <p>&nbsp;</p> <table> <tbody> <tr> <td> <p><strong>Job Objective:</strong>&nbsp;</p> <p>We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform.</p> <p>A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements.</p> </td> </tr> <tr> <td> <p><strong>Role Expectations:&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> <p><strong>Experience, Skills, Qualifications:</strong></p> <br> <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p></div><div><p><strong>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</strong></p> <ul> <li style="text-align: left;"><strong>Insurance Benefits - </strong><span style="font-weight: 400;">Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</span></li> <li style="text-align: left;"><strong>Wellness Program -</strong><span style="font-weight: 400;"> Employee Assistance Program, Onsite Medical Center, Emergency Support System</span></li> <li style="text-align: left;"><strong>Parental Support - </strong><span style="font-weight: 400;">Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</span></li> <li style="text-align: left;"><strong>Mobility Benefits - </strong><span style="font-weight: 400;">Relocation benefits, Transfer Support Policy, Travel Policy</span></li> <li style="text-align: left;"><strong>Retirement Benefits - </strong><span style="font-weight: 400;">Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</span></li> <li style="text-align: left;"><strong>Other Benefits - </strong><span style="font-weight: 400;">Higher Education Assistance, Car Lease, Salary Advance Policy</span></li> </ul> <p style="text-align: justify;"><strong><em>Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>.</em></strong></p> <p><a href="https://www.phonepe.com/careers/" target="_blank"><strong>Life at PhonePe</strong></a></p> <p><a href="https://www.phonepe.com/press/" target="_blank"><strong>PhonePe in the news</strong></a></p></div></div><div class="divider" role="separator"></div>

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