Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson &amp; Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Critical mass

Copy Director, Business Development

Marketing Science Analyst, Contract

Freelance Marketing Science Analyst

Business Development Coordinator

Marketing Science Analyst

Marketing Science Associate Analyst (Data Engineer)

UX Designer

Senior Quality Control Specialist

Freelance Senior Copywriter

As a Copy Director, you’ll work across marketing and business development functions at Critical Mass. You are a skilled writer, communicator, and natural storyteller who thrives on crafting compelling narratives and case studies that bring our agency’s vision and work to life. Your core responsibilities include writing persuasive responses to RFIs, RFPs and pitch presentations, developing case studies that showcase our best work, and ensuring thought leadership articles accurately reflect each author’s intent. You’ll collaborate with internal teams, ensuring messaging is aligned and compelling at every touchpoint. You’ll edit and proofread a range of materials, maintaining high standards of quality, consistency and brand voice. You’ll also support broader marketing communications as needed.

Freelance Copywriter

As a Copy Director, you’ll work across marketing and business development functions at Critical Mass. You are a skilled writer, communicator, and natural storyteller who thrives on crafting compelling narratives and case studies that bring our agency’s vision and work to life. Your core responsibilities include writing persuasive responses to RFIs, RFPs and pitch presentations, developing case studies that showcase our best work, and ensuring thought leadership articles accurately reflect each author’s intent. You’ll collaborate with internal teams – from creative, strategy and account to technology and project management – ensuring messaging is aligned and compelling at every touchpoint. You’ll edit and proofread a range of materials, maintaining high standards of quality, consistency and brand voice. You’ll also support broader marketing communications as needed, including social and event materials. You’re a versatile storyteller who translates our work and vision into clear, impactful content for clients, peers, and the broader market. You understand world-class digital experiences and emerging technologies. As a dynamic leader, you can present to clients, inspire your team, and uphold our values of being honest, inspired, driven, passionate, real and equal in everything you do.---<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demonstrate exceptional writing, editing, proofing, and narrative skills.</li><li class="leading-relaxed">Craft winning RFI/RFP responses and develop detailed case studies for CM and IATs.</li><li class="leading-relaxed">Contribute to thought leadership and editorial content for marketing purposes.</li><li class="leading-relaxed">Manage multiple projects and deadlines with strong organizational skills.</li><li class="leading-relaxed">Thrive in a collaborative, cross-functional, and fast-paced environment.</li><li class="leading-relaxed">Partner with all agency departments to tackle projects and drive initiatives forward.</li><li class="leading-relaxed">Promote a culture of excellence and accountability.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of experience in copy editing and writing, with at least 2 years in a leadership role, preferably within business development and/or marketing.</li><li class="leading-relaxed">Exceptional understanding of how copy and narrative can influence new business and marketing.</li><li class="leading-relaxed">Proven aptitude for quick thinking with acute attention to detail within demanding deadlines.</li><li class="leading-relaxed">A keen enthusiasm for understanding trends and technologies.</li><li class="leading-relaxed">Effective and creative problem-solving skills.</li></ul>Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.Salary Range$140,000 - $160,000 USDCritical Mass is an equal opportunity employer.The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly._If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoidIf Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.htmlIf U.K. based: https://www.gov.uk/consumer-protection-rightsIf Costa Rica based: https://www.consumo.go.cr/educacionconsumidor/consejospracticos.aspx_

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DraftKings

Manager, Lottery Fulfillment

Instructional Design Specialist

Senior Lead Data Science Engineer, Personalization

Sportsbook Operations Manager, Revenue

Lottery Fulfillment Supervisor

Dialpad AI

HR Generalist

jetbrains

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As an Operations Manager at DraftKings, you will lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management for Jackpocket. This role involves mentoring and developing your team, driving performance to meet goals, and implementing best practices for efficiency. You will take ownership and make a direct impact in revolutionizing the digital lottery courier experience in a rapidly growing industry.

DraftKings Inc. (Nasdaq: DKNG) is a digital sports entertainment and gaming company. It’s simple, at DraftKings, we believe life’s more fun with skin in the game. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. Headquartered in Boston, with offices around the globe, we believe we can continue to define what it means to be a technology company in sports entertainment. We love what we do, and think you will too.

Senior Software Engineer, Ruby on Rails

Senior Manager, Compliance & Risk

Senior Data Engineer

Account Manager

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It’s transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We’re not waiting for the future to arrive. We’re shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">The Crown Is Yours</h2>As an Operations Manager, you'll lead daily operations in our lottery fulfillment center, overseeing lottery ticket order processing and facility management to shape the future of Jackpocket, one of our newest and exciting products. You'll mentor and develop your team, driving performance to meet both individual and center-wide goals while implementing best practices to ensure optimal efficiency. In this rapidly growing industry, you'll take ownership and make a direct impact to revolutionize the digital lottery courier experience for our customers.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead the daily operations of the fulfillment center, including overseeing lottery ticket order processing.</li><li class="leading-relaxed">Train, mentor, and support ongoing professional development for team members to enhance performance.</li><li class="leading-relaxed">Establish best practice framework and standard operations procedures ensuring optimal efficiency for the fulfillment center.</li><li class="leading-relaxed">Manage employee scheduling, timecard approvals, and ensure a safe and compliant work environment.</li><li class="leading-relaxed">Oversee full facility management, including coordination with local lottery representatives, handling facility maintenance, and taking ownership of all facility-related issues.</li><li class="leading-relaxed">Execute cash balance reporting and support various initiatives to support daily fulfillment center operations.</li><li class="leading-relaxed">Regularly communicate with regional and senior management to ensure alignment.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree or equivalent experience with at least 3 years of operations and people management experience.</li><li class="leading-relaxed">Availability to support a continuous operation including nights, weekends, and holidays.</li><li class="leading-relaxed">Proven ability to lead large-scale operations and improve operational processes in fast-paced, high-growth environments.</li><li class="leading-relaxed">Strong experience in personnel management, including hiring, scheduling, team development, and performance management.</li><li class="leading-relaxed">Experience in fast-paced environments, with a knack for technology and familiarity with common software, including Microsoft Excel.</li><li class="leading-relaxed">Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.</li></ul>#LI-SA2

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