Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients. We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson &amp; Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories. We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

Critical mass

Senior Product Designer

Sr. Studio Artist

Associate Design Director

Marketing Science Associate Analyst

Senior Visual Designer, Contract

Senior User Experience Designer

As a Senior Product Designer, you determine the user experience of our clients’ products. You have acute self-awareness and deep empathy for both the customer and our clients' goals. Organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and function specifications is your day-to-day. You’ll own areas of work from design through to completion—including shaping major features and the design and development process—to ensure that work is reviewed for quality assurance and milestones are met successfully and on time.

Account Manager

As a Senior Product Designer, you determine the user experience of our clients’ products. You have acute self-awareness and deep empathy for both the customer and our clients' goals. Organizing content, developing information architectures, documenting scenarios and use cases, and delivering detailed wireframes and function specifications is your day-to-day.You’ll own areas of work from design through to completion—including shaping major features and the design and development process—to ensure that work is reviewed for quality assurance and milestones are met successfully and on time.Please note this is a 4 month contract role with an expected start date of April 6th.---<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Will:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create digital experiences in physical spaces</li><li class="leading-relaxed">Operate between highly conceptual ideation to very tactical execution</li><li class="leading-relaxed">Have experience with personalized experiences</li><li class="leading-relaxed">Prototype or work in motion</li><li class="leading-relaxed">Conduct User Research</li><li class="leading-relaxed">Design thoughtful, intuitive In-Store user experiences across iOS, watchOS, and related In-Store platforms</li><li class="leading-relaxed">Develop thoughtful UX strategy providing detailed analysis of trade offs between different explorations through UX flow chart diagrams, pros and cons analysis, and presentations</li><li class="leading-relaxed">Create sketches, wireframes, & prototypes that bring clarity to the product experience, advocating for users at every stage, while translating complex requirements and data into clear and engaging interfaces</li><li class="leading-relaxed">Cross-functionality collaborate with team members and stakeholders to create delightful In-Store experiences</li><li class="leading-relaxed">Participate in design critiques, iterating on feedback from multiple stakeholders to continually improve the work</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You Have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in UX or product design</li><li class="leading-relaxed">A portfolio demonstrating strong interaction and visual design across devices</li><li class="leading-relaxed">Proficiency in industry-standard tools (Sketch, Figma, Keynote, etc.)</li><li class="leading-relaxed">Strong communication and presentation skills</li><li class="leading-relaxed">Comfort working collaboratively in multi-functional teams</li><li class="leading-relaxed">Passion for creating intuitive, accessible, and delightful experiences</li></ul>The rate listed below is hourly.We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that include, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Salary Range</h3>$55 - $62 CAD_Critical Mass is an equal opportunity employer.Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team._The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and <a href="mailto:no-reply@us.greenhouse-mail.io" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">us.greenhouse-mail.io</a>. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.If U.S. based: <a href="https://www.consumer.ftc.gov/articles/job-scams#avoid" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.consumer.ftc.gov/articles/job-scams#avoid</a>If Canada based: <a href="https://www.canada.ca/en/services/finance/consumer-affairs.html" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.canada.ca/en/services/finance/consumer-affairs.html</a>If U.K. based: <a href="https://www.gov.uk/consumer-protection-rights" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.gov.uk/consumer-protection-rights</a>If Costa Rica based: <a href="https://www.consumo.go.cr/educacionconsumidor/consejospracticos.aspx" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.consumo.go.cr/educacionconsumidor/consejospracticos.aspx</a>

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Entrata, a global leader in property management software, is seeking an Accounting Lead Technical Support Engineer. This role involves providing advanced technical support for customers using property management accounting software, leveraging substantial accounting system knowledge to resolve issues. The position also contributes to internal knowledge sharing and process improvements, collaborating across departments, and acting as a go-to resource for peers, leading by example in service delivery and technical excellence.

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Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.The Accounting Lead Technical Support Engineer serves as a skilled specialist providing advanced technical support for customers utilizing property management accounting software. This role requires substantial knowledge of accounting systems and the ability to apply that expertise to resolve a wide range of customer issues. The position also contributes to internal knowledge sharing and process improvements, regularly collaborating across departments to ensure efficient and effective customer support. This role acts as a go-to resource for peers and is expected to lead by example in service delivery and technical excellence.This band covers the full base compensation range for this role. Your offer within this range will depend on factors like experience, skills, and internal equity.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.</li><li class="leading-relaxed">Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.</li><li class="leading-relaxed">HSA/FSA options and employer-paid disability benefits provided for eligible employees.</li><li class="leading-relaxed">Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.</li><li class="leading-relaxed">Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.</li><li class="leading-relaxed">Family-centric leave policies supporting new parents during significant life events.</li><li class="leading-relaxed">Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.</li><li class="leading-relaxed">Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.</li><li class="leading-relaxed">Bi-annual swag drops for employees</li></ul>Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state lawBut members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.It’s a great place to work! Will you join us?We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Senior Product Designer

Senior Product Designer

Senior Product Designer

Sr. Studio Artist

Associate Design Director

Marketing Science Associate Analyst

Senior Visual Designer, Contract

Senior Visual Designer, Contract

Senior User Experience Designer

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