cyara

Monitoring Support Specialist

Scrum Master

Senior UI UX Designer

Account Executive (East)

Instructional Designe

Sr Software Engineer

Senior Customer Success Manager

Senior Enterprise Account Executive

Senior Software Development Engineer in Test with ML

Cyara is seeking a Monitoring Support Specialist (referred to as Customer Support Engineer) in Skibbereen, Ireland, to deliver high-quality customer service for Cyara’s enterprise clients. This hybrid role involves interacting with the Voice Assure platform, following SOPs for issue resolution, using ticket tracking systems for troubleshooting product, software, network, and hardware issues, and managing internal/customer communications during outages. The ideal candidate will have 2+ years of customer service or technical support experience, strong analytical and troubleshooting skills, and an understanding of telephony, VoIP, and IVR, working in a 24/7 shift environment.

Support Engineer

Cyara is the world’s leading Automated CX Assurance Platform provider, helping leading brands across the globe deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels while reducing the risk of customer-facing defects. Every day, the most recognizable brands across the globe trust Cyara to deliver customer smiles at scale. Interested to find out more about us? Check out: <a href="http://www.cyara.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.cyara.com</a>Cyara’s Diversity, Equity, Inclusive and Belonging Statement:At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.We are looking for a Customer Support Engineer to join our team in Ireland, where they will perform a wide range of customer care activities for Cyara’s enterprise customers. They will be delivering the best in class customer service to Cyara’s global clients. They will be a quick learner and develop expertise in all aspects of the Cyara Platform.If you are keen to learn, with a technical aptitude and a background in customer support, then we would love to hear from you!Our Customer Support Team is a 24/7 operation, so the role will require shifts which will include some days/nights/weekends.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Role Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver high-quality service to end-users via Cyara Voice Assure solution</li><li class="leading-relaxed">Interact with the Voice Assure platform and internal tools for timely marking of the Voice Assure monitoring interactions</li><li class="leading-relaxed">Follow internal SOPs to gather information and determine the issue by evaluating and analyzing symptoms for accurate processing test calls using internal software</li><li class="leading-relaxed">Identify and escalate priority issues</li><li class="leading-relaxed">Use our ticket tracking system to work on internal issues: research, troubleshooting and identifying solutions to product, software, network and hardware issues.</li><li class="leading-relaxed">Manage internal and customer-facing communication in the event of outages or incidents, and keep all parties updated on progress</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2+ years of proven customer service experience or customer-facing technical support experience</li><li class="leading-relaxed">Demonstrate the ability to follow through with tasks to close</li><li class="leading-relaxed">Demonstrated ability to work on multiple work streams simultaneously</li><li class="leading-relaxed">You should be organized, meticulous, a communicator with a “can-do attitude”</li><li class="leading-relaxed">Understanding of telephony, VoIP (SIP), and IVR</li><li class="leading-relaxed">Excellent Analytical and Troubleshooting skills</li><li class="leading-relaxed">Willingness to learn</li></ul>Why you should join us:At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:Deliver ExcellenceInnovate BoldlyIntegrity FirstEmbrace CuriosityInterested? Know someone who might be? Apply online now.Agencies: Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Sword Health

IT Support Specialist

Senior DevOps Engineer

Senior Implementation Manager - Sword Intelligence

limit break

Senior Game Designer (In-game) (Japan)

onwards Search

Advertising & Media Manager

Sr. Data Analyst

Designer / Art Director

Marketing Operations Specialist

Social Media Specialist

Sword Health is seeking an IT Support Specialist to join their IT team. This role involves providing technical support to end-users remotely and on-site, managing hardware, software, and SaaS platforms, and collaborating with various internal teams. The specialist will troubleshoot issues, streamline processes, and support new hire onboarding and offboarding to enhance company efficiency. The ideal candidate is a problem-solver eager to learn and work collaboratively.

QA Analyst - AI Solutions (Portugal-based Remote/Hybrid)

Analytics Engineer

Outbound Specialist

Junior Associate to CTO

Senior Frontend Engineer

Head of International Operations

Chief of Staff - Growth

Sword Health is on a mission to free two billion people from pain.With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using AI Care to change lives, and save millions for our 25,000+ enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $400 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.Recognized as a <a href="https://www.forbes.com/companies/sword-health/?list=americas-best-startup-employers&sh=3f6063de752e" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Forbes Best Startup Employer in 2025</a>, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but we’ve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $4 billion, we are in a phase of hyper growth and expansion, and we’re looking for individuals with passion, commitment, and energy to help us scale our global impact.Joining Sword means committing to a set of core values, chief amongst them to “do it for the patients” every day, and to always “deliver more than expected” on behalf of our members and clients.This is an opportunity for you to make a significant difference on a massive scale as you work alongside 1000+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by AI, enhanced by people — accessible to all.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">IT Team:</h3>Come join the IT team at Sword Health, where we make technology work smoothly for everyone! You’ll help end-users both remotely and on-site, manage hardware, software, and SaaS platforms, and work closely with internal operations, engineering, security, and physical therapy teams. In this role, you’ll troubleshoot issues, streamline processes, and support new hire onboarding and offboarding, helping the company run more efficiently every day. If you love solving problems, learning new things, and collaborating with a great team, this is the place for you!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide technical support to end-users remotely and in our warehouse facility.</li><li class="leading-relaxed">Install, configure, and maintain hardware and software systems.</li><li class="leading-relaxed">Troubleshoot hardware, software, and network issues.</li><li class="leading-relaxed">Monitor and maintain IT systems.</li><li class="leading-relaxed">Support onboarding and offboarding, including account setup and device configuration.</li><li class="leading-relaxed">Document IT procedures and maintain knowledge articles.</li><li class="leading-relaxed">Manage IT equipment and software inventory.</li><li class="leading-relaxed">Collaborate with team members on projects and improvements.</li><li class="leading-relaxed">Escalate complex issues to senior IT staff.</li><li class="leading-relaxed">Apply troubleshooting techniques and networking knowledge to resolve issues.</li><li class="leading-relaxed">Demonstrate strong analytical, problem-solving, and communication skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3–5 years of experience as a helpdesk technician or IT support, including system upgrades, software deployments, onboarding/offboarding automation, and workflow improvements.</li><li class="leading-relaxed">Strong knowledge of Google Workspace and AzureAD.</li><li class="leading-relaxed">Experience with Okta (managing and reporting applications).</li><li class="leading-relaxed">Familiarity with Slack, Jira, Kandji, JumpCloud, and Notion is a plus.</li><li class="leading-relaxed">Quick to learn new products and technologies.</li><li class="leading-relaxed">Team player who communicates and coordinates effectively with colleagues and internal customers.</li><li class="leading-relaxed">Skilled in networking and troubleshooting connectivity issues.</li><li class="leading-relaxed">Knowledgeable in device management for macOS, Windows, and Linux.</li><li class="leading-relaxed">Basic understanding of DNS records and their impact on email deliverability.</li><li class="leading-relaxed">Collaborates with stakeholders to implement changes in tools like Jira, Rippling, and JumpCloud.</li><li class="leading-relaxed">Works closely with internal operations, engineering, security, and physical therapist teams to support day-to-day changes, processes, new hires, updates, and improvements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Good to have :</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Network certifications and Knowledge;</li><li class="leading-relaxed">Knowledge in Google Workspace & GSuite;</li><li class="leading-relaxed">OKTA certifications;</li><li class="leading-relaxed">Kandji & JumpCloud;</li><li class="leading-relaxed">Notion & Slack;</li><li class="leading-relaxed">Jira;</li><li class="leading-relaxed">Zoom</li></ul>US - Sword Benefits & Perks:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comprehensive health, dental and vision insurance*</li><li class="leading-relaxed">Life and AD&D Insurance*</li><li class="leading-relaxed">Financial advisory services*</li><li class="leading-relaxed">Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*</li><li class="leading-relaxed">Health Savings Account*</li><li class="leading-relaxed">Equity shares*</li><li class="leading-relaxed">Discretionary PTO plan*</li><li class="leading-relaxed">Parental leave*</li><li class="leading-relaxed">401(k)</li><li class="leading-relaxed">Flexible working hours</li><li class="leading-relaxed">Remote-first company</li><li class="leading-relaxed">Paid company holidays</li><li class="leading-relaxed">Free digital therapist for you and your family</li></ul>*Eligibility: Full-time employees regularly working 25+ hours per weekNote: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.