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We're looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market ™ analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling, a deep understanding of the Enterprise SaaS business model, and the technical chops to turn raw data into actionable intelligence, we want to hear from you!

Solution Architect / Consultant / or Sales Engineer

<p class="my-4 text-gray-700 leading-relaxed">Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb and NAB trust Cyara to deliver customer smiles at scale. Our promise is Customer Smiles - Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers. Interested to find out more about us? Check out: <a href="http://www.cyara.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.cyara.com</a></p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Cyara’s Values:</h2><p class="my-4 text-gray-700 leading-relaxed">At Cyara, our values shape everything we do. We're passionate about <strong>Delivering Excellence</strong> by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and <strong>Innovate Boldly</strong>, setting new standards and learning from every experience. <strong>Integrity First</strong> is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We <strong>Embrace Curiosity</strong> by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Cyara’s Diversity, Equity, Inclusive and Belonging:</h2><p class="my-4 text-gray-700 leading-relaxed">At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Summary:</h2><p class="my-4 text-gray-700 leading-relaxed">We're looking for a highly skilled and experienced Senior Revenue Operations Data Analyst to own and drive our Go-To-Market ™ analytics strategy and execution. This critical role sits at the intersection of data, strategy, and business operations, ensuring our GTM teams (Sales, Marketing, Customer Success) have the insights needed to accelerate growth and operate efficiently. If you have a passion for data storytelling, a deep understanding of the Enterprise SaaS business model, and the technical chops to turn raw data into actionable intelligence, we want to hear from you!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>GTM Analytics Ownership</strong></li><li class="leading-relaxed">Own End-to-End GTM Analytics: Be the primary owner for all GTM KPIs and metrics, ensuring consistency, accuracy, and clear definitions across all GTM functions.</li><li class="leading-relaxed">BI Tool Management: Design, build, and maintain standard GTM metrics, reports, and Business Intelligence (BI) dashboards within our primary BI tool. Ensure dashboards are reliable, up-to-date, and visually effective for consumption by executives and GTM leadership.</li><li class="leading-relaxed">Ad Hoc Analysis: Fulfill custom, deep-dive ad hoc analytics requests from GTM leadership to investigate performance drivers, identify trends, and support strategic decision-making (e.g., pipeline analysis, campaign ROI, churn drivers).</li><li class="leading-relaxed"><strong>Data & System Expertise</strong></li><li class="leading-relaxed">Salesforce Mastery: Serve as the subject matter expert for Salesforce data as the primary source for GTM reporting. This includes a strong understanding of Salesforce objects, their relationships, and the underlying data structure.</li><li class="leading-relaxed">SQL Development: Write, update, and maintain complex SQL scripts necessary to extract, transform, and load data for reporting and dashboard development, ensuring data integrity and performance.</li><li class="leading-relaxed">Salesforce Reporting: Manage, build, and maintain existing and new reports and dashboards directly within the Salesforce platform for frontline user visibility.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Minimum Requirements</strong></li><li class="leading-relaxed">Experience: Minimum of 5 years of experience in a data analyst, business intelligence, or revenue operations role, specifically building reports and providing analytics for an Enterprise SaaS business.</li><li class="leading-relaxed">BI Tool Expertise: Extensive, hands-on experience in BI dashboard and report development (e.g., Tableau, Qlik, Power BI) within an Enterprise SaaS environment.</li><li class="leading-relaxed">SQL Proficiency: Expert-level proficiency in SQL for data manipulation, query optimization, and script building required for reporting needs.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Skills & Knowledge</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">SaaS Industry Acumen: Deep understanding of the Enterprise SaaS business model, key GTM operational processes, and common revenue metrics (e.g., ARR, bookings, ACV, lead-to-opportunity conversion, sales cycle length, retention rates).</li><li class="leading-relaxed">Data Modeling & Structure: Strong technical knowledge of Salesforce data objects, their relationships, and the overall data structure, including custom objects.</li><li class="leading-relaxed">Communication: Excellent written and verbal communication skills with the ability to translate complex data findings into clear, actionable business insights for non-technical stakeholders.</li><li class="leading-relaxed">Attention to Detail: Exceptional attention to detail and a commitment to data accuracy and quality.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Agencies:</strong> Thanks but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid</p><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>MIS & Reporting:</strong></li><li class="leading-relaxed">Prepare and maintain Monthly Management Reports (MMR), including:</li><li class="leading-relaxed">Contract Staff Attendance Tracking.</li><li class="leading-relaxed">Budget vs Actual Expense Analysis</li><li class="leading-relaxed">Operational Expense Reports.</li><li class="leading-relaxed">Develop dashboards and business reports using Excel (Pivot Tables, VLOOKUP, Charts), PowerPoint, and Power BI.</li><li class="leading-relaxed">Conduct data analysis to generate insights and support decision-making.</li><li class="leading-relaxed">Ensure timely and accurate data entry, analysis, and reporting.</li><li class="leading-relaxed"><strong>Procurement & Office Assistance:</strong></li><li class="leading-relaxed">Support procurement activities, including:</li><li class="leading-relaxed">Office supplies.</li><li class="leading-relaxed">Event-related purchases.</li><li class="leading-relaxed">General goods and material.</li><li class="leading-relaxed">Assist in processing purchase orders, vendor coordination, and follow-ups</li><li class="leading-relaxed">Track and manage inventory of office supplies and consumables.</li><li class="leading-relaxed"><strong>Administrative Support:</strong></li><li class="leading-relaxed">Provide day-to-day assistance to the operations and procurement teams.</li><li class="leading-relaxed">Maintain documentation accuracy and proper record-keeping.</li><li class="leading-relaxed">Support cross-functional teams with administrative tasks as required.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of relevant experience in MIS, data analysis, procurement, or office administration.</li><li class="leading-relaxed">Strong knowledge of MS Excel, PowerPoint, and Power BI.</li><li class="leading-relaxed">Experience in data analytics and business reporting.</li><li class="leading-relaxed">Familiarity with procurement processes and inventory management.</li><li class="leading-relaxed">Strong analytical, organizational, and communication skills.</li><li class="leading-relaxed">Ability to work independently and manage multiple tasks effectively.</li></ul>

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