DataCore Software

Sr. Technical Customer Engineer

Senior Software Development Engineer (SANSymphony)

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Wildlife Studios

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Wildlife's Cloud Economics team in São Paulo, Brazil seeks a Data Engineer to build and maintain a data lake, consolidating information from various sources.  Responsibilities include ETL processes, enhancing data discovery, identifying unused data for optimization (sampling, deletion, storage migration), proposing data modeling improvements (table partitioning, migrating to delta tables), and developing a cost allocation data lake for major technology providers.  The ideal candidate is highly analytical, proactive, and results-oriented, contributing directly to company success.  This role demands strong SQL and Python programming skills, AWS experience, and knowledge of Airflow or similar workflow tools.

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 We're looking for a talented and passionate Data Engineer to join Wildlife's Cloud Economics team in São Paulo, Brazil.
The mission of the Cloud Economics team at Wildlife is to have world-class productivity and efficiency across the company by finding and further investigating efficiency opportunities related to the usage and/or provisioning of technology resources.&nbsp;
As a Data Engineer, you will be responsible for gathering all the information needed into the data lake; build and maintain such a lake permanently. You will also play a key role in developing the analyses and algorithms that identify the patterns and type of usage of our data that allow us to find opportunities to improve its usage and storage.
We know that the work we do has a high impact on our company's success and culture. The right person for this position is curious by nature, and comfortable in a "take the initiative" environment, loves solving problems, and can thrive in a fast and growing business.&nbsp;
<h2>What you’ll do</h2>
<ul>
<li>Be part of a high-output team, directly contributing to company results;</li>
<li>Build the required date lakes and do the corresponding ETL in order to be able to consolidate and query information about multiple data sources;</li>
<li>Enhance our data discovery capabilities;</li>
<li>Identify unused data and propose how to handle it (sampling, deletion, move to colder classes of storage);</li>
<li>Find and propose data modeling optimizations across the data lake to avoid inefficiencies like duplicated data, data normalization, data types, etc. (table partitioning, migrating to delta tables);</li>
<li>Develop an internal cost allocation data lake for our most significant technology providers.</li>
</ul>
<h2>What you'll need</h2>
<ul>
<li>University degree in courses related to computing such as Computer Engineering, Computer Science or a related field;</li>
<li>Solid experience working as a data engineer on technically challenging problems;</li>
<li>Proficiency in programming with SQL and Python;</li>
<li>Experience creating data pipelines;</li>
<li>Knowledge and experience with AWS;</li>
<li>Knowledge and experience with Airflow or other workflow management tool is a differential.</li>
</ul>
<h2>More about you</h2>
<ul>
<li>You are a resourceful person with a go-getter attitude;</li>
<li>You are passionate about the data industry and thirsty for innovation;</li>
<li>You are not afraid to propose and explore new initiatives;</li>
<li>You are a determined and metrics oriented engineer who wants to deliver results;</li>
<li>You have an analytic mindset and focus on ensuring visibility to your clients and peers;</li>
<li>You are passionate about working on and solving problems;</li>
<li>You are a team player. You're willing to help out wherever needed.</li>
</ul>
<h2>About Wildlife</h2>
Wildlife is one of the leading mobile game developers and publishers in the world. We have released more than 60 titles, reaching billions of people around the globe. Today, we have offices in Brazil, Finland and the United States. Here, we create games that will excite, intrigue, and engage our players for years to come!
<h2>Equal Opportunity</h2>
Wildlife is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, colour, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
We're committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

 

 
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

As a Sr. Technical Customer Engineer at DataCore Software, you'll provide world-class support to partners and customers, troubleshooting issues, installing products, and delivering training.  Responsibilities include L1/2 technical support via email, phone, chat, and incident tracking databases. You'll stay current on DataCore products, test releases, collaborate with the product development team, and work on both short and long-term customer issues.  This role involves working from the office and occasionally on-site, requiring strong troubleshooting, problem-solving, and communication skills.  Experience with NFS, CIFS, SAN connectivity, object/cloud storage, container storage, TCP/IP, RAID, and Windows/Linux OS is essential.

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 Company: DataCore Software is a profitable, global software company that helps more than 10,000 customers worldwide modernize how they store, protect, and access data. The company delivers the industry’s most flexible, intelligent, and powerful software-defined storage (SDS) solutions. DataCore Software delivers the industry’s most flexible, intelligent, and powerful software-defined storage solutions for the core, edge, and cloud. With an impressive product suite, robust intellectual property portfolio, and unrivaled experience in storage virtualization and advanced data services, with a global, diversified team, DataCore is poised to transform the industry with 3 x YoY ARR growth. At the cornerstone of our evolving business model, the DataCore.Next vision redefines how storage resources are best applied at the core, edge, and cloud to deliver optimal results and the lowest cost. As a winner of the Stevie Award for exceptional customer service for ten consecutive years, DataCore is committed to helping its customers navigate their data journey across any combination of these storage centers in alignment with their evolving business goals. Corporate headquarters are out of a state-of-the-art facility in sunny Ft. Lauderdale, Florida, with offices in Austin, Munich, London, Paris, Milan, Sofia, Tokyo, and Taipei with a technical center of excellence in Bangalore, India. Role: As a member of the World Class Customer Engineering team, which has won the prestigious Stevie Award for seven consecutive years, the position helps drive customer satisfaction and supports DataCore‘s software solutions, ensuring alignment between the technical solutions and the business needs. He/she will be part of a culture that inspires technical experimentation and empowers our teams to make sound technical and architectural decisions. He/she will be part of the front facing team from DataCore and the ideal candidate will be able to gracefully balance schedule needs with creative imperatives, pushing for quality and innovation. We operate in agile development environments and are transforming Customer Engineering to embrace agility. You will have an opportunity to make a difference and grow your skills and experience. Duties: Provides following services to partners and end-user customers primarily from the office but also at the customer’s site whenever necessary: <ul><li>Troubleshooting and diagnostic support</li><li>Problem resolutions</li><li>Product installations</li><li>Product familiarization training</li><li>Provides L1/2 technical support through E-mail, Telephone, Chat, and Incident Tracking Database</li><li>Keeps Incident Tracking Database up to date with communications and recommendations in a professional manner</li><li>Remains current on all DataCore products and sub-products</li><li>Performs testing on engineering releases and determines suitability for customer shipment and problem resolution</li><li>Works closely with the Product Development Team to provide input on open issues</li><li>Works with customers on both short and long-term issues, including those at the engineering level</li><li>Notifies affected customers and distributes permanent solutions when they become available • Learns and displays how products would add value to the business</li><li>Evangelize the value proposition of the DataCore Software stack to broad audiences</li></ul>
 Education/Experiences: <ul><li>At least 6 years’ experience of Technical Support on complex software products</li><li>NFS, the LINUX remote file sharing protocol</li><li>CIFS, the Windows NT remote file sharing protocol</li><li>SAN connectivity methodologies for storage systems</li><li>Object and Cloud Storage (for example, Docker or S3)</li><li>Container Storage (such as Kubernetes)</li><li>TCP/IP and Networking</li><li>RAID</li><li>Familiarity with monitoring protocols</li><li>Windows and Linux Operating Systems</li><li>Virtual infrastructure</li><li>Remote authentication methodology and data collection on remote systems</li><li>Desired experience with:</li></ul>
 <ul><li>HTML, CSS and/or Javascript</li><li>Integration experience</li><li>Familiarity with Storage Industry</li><li>Familiarity with Server Virtualization products o Application experience (Exchange, SQL, Oracle, etc.)</li><li>Scripting (PowerShell, PHP, etc.)</li><li>Microsoft certification preferred</li><li>Storage concepts and infrastructure</li><li>NAS concepts and infrastructure</li><li>Database principle, query building</li></ul>
 Working hours are aligned to business needs and customer base. This will either be APAC support starting at 19:00 EST (05:30 IST), EMEA support starting at 03:00 EST (13:30 IST), or US support starting at 11:00 EST (21:30 IST). These timings will vary due to daylight savings time. Apart from the support hours, members are required to be on-call rotation for coverage which includes weekends and holidays
 
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