Decagon

Strategic Account Executive, Healthcare

Enterprise Account Executive, Europe

Agent Success Manager

Senior Human Resource Business Partner, Engineering

Head of Technical Recruiting

People Operations Associate

Staff Software Engineer, Voice Agent

Commercial Counsel

Decagon is seeking a Strategic Account Executive with 7+ years of experience in strategic or enterprise sales, particularly in the healthcare sector. This role involves developing and executing strategies to acquire and expand key strategic accounts, building trusted relationships with CX, Product, and Operations leaders, and collaborating with internal teams to deliver tailored AI solutions. The ideal candidate will be product-minded, comfortable with pipeline generation, and adept at forecasting and reporting on revenue, while also providing product feedback.

Contracts Negotiator

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Decagon</h2><p class="my-4 text-gray-700 leading-relaxed">Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.</p><p class="my-4 text-gray-700 leading-relaxed">Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.</p><p class="my-4 text-gray-700 leading-relaxed">We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—<em>customers are everything</em>, <em>relentless momentum</em>, <em>winner’s mindset</em>, and <em>stronger together</em>—shape how we work and grow as a team.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop a strategy to break into and close key strategic logos for Decagon</li><li class="leading-relaxed">Develop deep, trusted relationships with key stakeholders at all levels of the customer organization (comfortable speaking to CX leaders, Product Leaders, and Operations Leaders)</li><li class="leading-relaxed">Understand the customer's business, challenges, and strategic priorities to uncover new opportunities for expansion</li><li class="leading-relaxed">Collaborate with internal teams (founders, deployment strategists, engineering, etc.) to deliver tailored solutions</li><li class="leading-relaxed">Forecast and accurately report on pipeline and revenue</li><li class="leading-relaxed">Develop and execute account plans to execute strategic deals</li><li class="leading-relaxed">Provide feedback and insights to product and leadership teams to influence the company's roadmap</li><li class="leading-relaxed">Maintain expert-level knowledge of the company's products, services, and industry trends</li><li class="leading-relaxed">Expect moderate travel.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">7+ years of experience in strategic or enterprise sales</li><li class="leading-relaxed">Proven track record of growing revenue and expanding business with large, complex accounts</li><li class="leading-relaxed">Excellent communication, presentation, and negotiation skills</li><li class="leading-relaxed">Strong business acumen and ability to speak the language of the C-suite</li><li class="leading-relaxed">Consultative selling approach with a focus on value-based solutions</li><li class="leading-relaxed">Ability to manage multiple stakeholders and cross-functional initiatives</li><li class="leading-relaxed">Bachelor's degree or equivalent work experience</li><li class="leading-relaxed"><em>Bonus points if you have previous experience selling AI or customer support/experience software</em></li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision benefits</li><li class="leading-relaxed">Take what you need vacation policy</li><li class="leading-relaxed">Daily lunches, dinners and snacks in the office to keep you at your best</li></ul><p class="my-4 text-gray-700 leading-relaxed">Compensation Range: $250K - $330K</p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Bizee</h3><p class="my-4 text-gray-700 leading-relaxed">Bizee (formerly Incfile) has helped more than one million entrepreneurs start and manage their businesses. Now we're evolving from a formation service into an AI-powered Operating System for Entrepreneurs, built to connect ambition to action through intelligent systems that simplify complexity, anticipate needs, and give founders the freedom to build faster.</p><p class="my-4 text-gray-700 leading-relaxed">We move fast, stay close to the customer, and focus relentlessly on building what matters. We build with heart, hustle, grit, and humility, the same qualities that define the entrepreneurs we serve.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Summary</h3><p class="my-4 text-gray-700 leading-relaxed">You will be the operational backbone of Bizee's engineering organization. This role owns the end-to-end operating model for how engineering prioritizes, plans, executes, and reports on technical initiatives. You will bring structure to a team transitioning from ad-hoc Kanban to predictable, accountable delivery while supporting SOC 2 compliance operationalization.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Own</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Operating Model & Process Design</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and implement the engineering operating model: how work enters, gets prioritized, planned, executed, and delivered</li><li class="leading-relaxed">Establish intake queue management with clear criteria for request acceptance, routing, and initial sizing</li><li class="leading-relaxed">Build prioritization framework balancing business value, technical debt, platform health, and strategic initiatives</li><li class="leading-relaxed">Create solution design process ensuring technical approach is documented before development begins</li><li class="leading-relaxed">Design and enforce cadence: sprint planning, standups, reviews, retrospectives, and quarterly planning cycles</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Program Leadership & Technical Execution</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Run end-to-end program management for platform modernization, Data, AI initiatives, infrastructure work, and cross-team dependencies</li><li class="leading-relaxed">Define roadmaps, milestones, risks, and reporting for platform, data, and AI programs</li><li class="leading-relaxed">Translate complex systems work into clear, actionable execution plans with owners and deadlines</li><li class="leading-relaxed">Drive execution across AI-powered workflows, automation, and ML model integration</li><li class="leading-relaxed">Support rollout of API-first foundations, event-driven architecture, and system re-architecture</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">KPI Dashboards & Visibility</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain executive dashboards showing program health, velocity trends, risk exposure, and delivery confidence</li><li class="leading-relaxed">Create team-level dashboards for sprint progress, cycle time, throughput, and work-in-progress limits</li><li class="leading-relaxed">Define leading and lagging indicators that surface problems early and drive accountability</li><li class="leading-relaxed">Translate technical metrics into business impact language for stakeholder consumption</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">SOC 2 & Compliance Operations</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with security and compliance to define, document, and operationalize SOC 2 processes within engineering</li><li class="leading-relaxed">Establish change management procedures with appropriate documentation and approval workflows</li><li class="leading-relaxed">Create and maintain evidence collection processes for audit readiness</li><li class="leading-relaxed">Ensure engineering practices align with security controls and compliance requirements</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Cross-Functional Orchestration</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Align Engineering, Platform, Data, AI/ML, Product, and Design around a unified execution rhythm</li><li class="leading-relaxed">Ensure dependencies, sequencing, and resource needs are visible and well-managed</li><li class="leading-relaxed">Facilitate decision-making, unblock teams, and ensure outcomes stay on track</li><li class="leading-relaxed">Partner with Head of Data & AI and Head of Platform Engineering to ensure technical initiatives land cleanly</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required Experience</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of Technical Program Management in SaaS, platform, or high-scale engineering environments</li><li class="leading-relaxed">Proven track record designing and implementing engineering operating models from scratch</li><li class="leading-relaxed">Experience with SOC 2 compliance, audit preparation, or security/compliance program management</li><li class="leading-relaxed">Strong understanding of modern engineering systems: APIs, microservices, data pipelines, cloud infrastructure, and ML-in-production</li><li class="leading-relaxed">Demonstrated success orchestrating cross-functional, multi-quarter technical programs</li><li class="leading-relaxed">Experience building dashboards and reporting systems (Jira, Linear, custom tooling)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Skills & Attributes</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High operational rigor: you bring structure, clarity, sequencing, and accountability</li><li class="leading-relaxed">Ability to partner deeply with engineering leads while communicating clearly to executives</li><li class="leading-relaxed">Comfort with ambiguity and ability to impose order on chaos without losing the team</li><li class="leading-relaxed">A builder's mindset: detail-oriented, high ownership, proactive, and unafraid of hard conversations</li><li class="leading-relaxed">Fluent in English; Spanish proficiency is a strong plus for team collaboration</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>Disclaimer:</strong></p><p class="my-4 text-gray-700 leading-relaxed">Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.</p><p class="my-4 text-gray-700 leading-relaxed">The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.</p><p class="my-4 text-gray-700 leading-relaxed">Benefits include:</p><p class="my-4 text-gray-700 leading-relaxed">Legal benefits - Social Security, 12 days of vacation, Vacation bonus</p><p class="my-4 text-gray-700 leading-relaxed">Superior benefits - medical insurance, Vision & dental plan, GymPass, Referral bonus, Birthday bonus</p><p class="my-4 text-gray-700 leading-relaxed">(Amongst others)</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Strategic Account Executive, Healthcare

Enterprise Account Executive, Europe

Agent Success Manager

Agent Success Manager

Senior Human Resource Business Partner, Engineering

Head of Technical Recruiting

People Operations Associate

Staff Software Engineer, Voice Agent

Commercial Counsel

Job Details