Decagon

Senior Agent Product Manager (Bilingual: English & Spanish / French / Portuguese)

Solutions Architect

Business Recruiter

Program Manager, Talent Strategy & Operations

Quality Assurance Lead

Talent Associate

Demand Generation Manager

Implementation Manager

Decagon is a leading conversational AI platform empowering brands with concierge customer experience through intelligent, human-like AI agents. The company has experienced rapid growth, partnering with industry leaders and raising over $200M. The Agent Product Management team drives the development, deployment, and scaling of AI agents, working directly with customers to bring their AI agents to life and grow them into core business components. This role involves owning the AI Agent building process, collaborating with various internal teams, and becoming a key source of customer insight for the long-term product roadmap.

Agent Software Engineer - New Grad (2026 Start)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Decagon</h2>Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Team</h2>Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role</h2>On the APM team you’ll own each stage of the AI Agent building process. This can include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Collaborating with engineering to design a new product feature</li><li class="leading-relaxed">Writing and testing prompt logic for a specific customer use case</li><li class="leading-relaxed">Working with a customer’s executive team to define their AI roadmap</li></ul>You’ll partner closely with every team at Decagon: Go-To-Market, Design, Engineering, and across our leadership team. You’ll become a key source of customer insight guiding our long-term product roadmap.APMs at Decagon own their own portfolio of agents from end-to-end and are trusted to make real impact. This role is for someone who dives deep into complex business problems, builds elegant solutions and then scales them out to millions users.This role requires fluency in English and in one of the following: Spanish, French, or Portuguese. Please specify your language proficiency in your application.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">In this role, you will</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build, Design and optimize Enterprise-quality AI agents in collaboration with customers — understanding their workflows, pain points, and goals.</li><li class="leading-relaxed">Embed deeply within strategic customers to understand their business challenges and serve as a strategic advisor to their AI roadmap</li><li class="leading-relaxed">Run tight feedback loops into Engineering — influence feature development based on real customer needs.</li><li class="leading-relaxed">Represent Decagon externally — working closely with customers and prospects, participating in key deployments.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your background looks something like this</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Have 4+ years of relevant experience (e.g., product manager, engagement manager, consultant, founder, etc.)</li><li class="leading-relaxed">Deep technical acumen — able to understand and shape AI agent designs.</li><li class="leading-relaxed">Strong communication and relationship-building skills.</li><li class="leading-relaxed">Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.</li><li class="leading-relaxed">Fluency in English and one of the following: Spanish, French, or Portuguese.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Even better</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A Computer Science, Engineering, or Math degree — or equivalent technical experience.</li><li class="leading-relaxed">An undergraduate degree or higher in one of the specified foreign languages (Spanish, French, or Portuguese)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision benefits</li><li class="leading-relaxed">Take what you need vacation policy</li><li class="leading-relaxed">Daily lunches, dinners and snacks in the office to keep you at your best</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation</h2>Compensation Range: $200K - $285K

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">General Information</h3>Locations: Montreal, Quebec, Canada<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Location: Vancouver - Great Northern Way</li><li class="leading-relaxed">Country: Canada</li></ul>Role ID209869Worker TypeRegular EmployeeStudio/DepartmentMarketingWork ModelHybrid<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description & Requirements</h3>Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Pour visualiser la description de poste en français, veuillez sélectionner le français dans le menu déroulant au haut de la page.We are EA EntertainmentWe are the team who brought to the market breakout hits critically acclaimed Star Wars: Jedi Fallen Order, The Sims, Mass Effect: Legendary Edition, and several others. And there's more to come!You get it, we partner with the most incredible studios shaping the future of the industry to help implement the foundational brand/marketing strategies to bring their games in the hands of millions of players.EA is looking for a dynamic Brand Manager with achievement in brand strategy, product marketing or live service marketing. You should excel at marrying science and creativity to delight customers and partners, working with cross-functional teams to support one of EA's newest live service titles. You will report into the Director of Brand and will be an important contributor to developing the live service brand strategy for Skate.Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist the Brand Director collaborate with studio on season positioning, product features, content, and experiences by advocating on behalf of marketing and the player's needs</li><li class="leading-relaxed">Kickoff the quarterly planning for seasons, starting with understanding the product, briefing partner teams on the best way to approach the season, and working with Brand Marketing on the execution of the season campaign</li><li class="leading-relaxed">Support creative teams in briefing and driving campaign development across all seasonal content</li><li class="leading-relaxed">Connect product and competitive marketing analysis to ensure consumer and market trends are informing seasonal brand strategies</li><li class="leading-relaxed">Partner with consumer insights to use consumer research, industry and market trends into tangible and actionable insights</li></ul>Qualifications<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with brand management, brand strategy, product marketing</li><li class="leading-relaxed">Solid business, analytical and critical thinking and problem-solving skills</li><li class="leading-relaxed">Project management and coordination across teams and external partners</li><li class="leading-relaxed">Experience building marketing strategies and implementing tactical plans</li><li class="leading-relaxed">Strong communicator and collaborator</li><li class="leading-relaxed">Experience taking a product or service from consumer insight, to ideation, to market</li><li class="leading-relaxed">Experience with live service games</li><li class="leading-relaxed">Embrace working in a dynamic, flexible, ever-changing environment</li></ul>COMPENSATION AND BENEFITSThe ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).PAY RANGES<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">British Columbia (depending on location e.g. Vancouver vs. Victoria) *$111,600 - $152,800 CAD</li></ul>In British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.About Electronic ArtsWe’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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Senior Agent Product Manager (Bilingual: English & Spanish / French / Portuguese)

Senior Agent Product Manager (Bilingual: English & Spanish / French / Portuguese)

Solutions Architect

Business Recruiter

Program Manager, Talent Strategy & Operations

Quality Assurance Lead

Talent Associate

Demand Generation Manager

Implementation Manager

Job Details