Decagon

Customer Enablement Lead

Senior Software Engineer, Platform

Senior Software Engineer, Product

Agent Software Engineer

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Office of the CEO, Founder Associate

Engineering Manager, Agent Software Engineering

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Decagon is seeking a founding Customer Enablement Lead to build and scale its customer enablement function. This role involves creating and delivering training programs to help customers understand and effectively use the Decagon platform. The lead will partner with Solutions Engineering and Agent Product Management teams to ensure a seamless customer journey from onboarding to long-term adoption. Responsibilities include designing training programs, leading customer training sessions, owning Decagon University, providing ongoing enablement, and collaborating with internal teams to align training with product functionality and customer needs. A library of enablement materials will also be developed and maintained.

Technical Recruiting Lead

<div class="_descriptionText_oj0x8_198"><p style="min-height:1.5em"><strong>About Decagon</strong></p><p style="min-height:1.5em">Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.</p><p style="min-height:1.5em">Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.</p><p style="min-height:1.5em">We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—<em>customers are everything</em>, <em>relentless momentum</em>, <em>winner’s mindset</em>, and <em>stronger together</em>—shape how we work and grow as a team.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Team</strong></p><p style="min-height:1.5em">Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.</p><p style="min-height:1.5em">The Agent Product Management team drives this journey as Decagon’s in-house experts on building, deploying, and scaling AI agents. Agent PMs work directly with customers to bring their AI agents to life, and then grow each Agent into a core part of each company’s businesses. As one of our early APM’s, you will deploy our technology into some of the world’s most influential businesses, driving real world business impact as one part Product Manager, one part AI expert.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Role</strong></p><p style="min-height:1.5em">As the founding Customer Enablement Lead<strong>,</strong> you will be the driving force behind building and scaling Decagon's Customer Enablement function. This is a unique opportunity to lay the foundation for programs that help our customers deeply understand and effectively use the Decagon platform. You'll combine your product expertise with a passion for teaching and customer service, ensuring every customer you engage with is set up for success.</p><p style="min-height:1.5em">You’ll be the key partner to both the Solutions Engineering (pre-sales) and Agent Product Management (post-sales) teams, working hand-in-hand to craft a seamless, empowering customer journey from onboarding through long-term adoption.</p><p style="min-height:1.5em">This role requires a balance of creativity, program design, cross-functional collaboration, and hands-on customer engagement. The ideal candidate is a strong communicator who thrives in fast-paced environments and loves wearing multiple hats. </p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Responsibilities</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Design, develop, and deliver training programs that empower customers to confidently use and grow their capabilities within the Decagon platform.</p></li><li><p style="min-height:1.5em">Lead training for key customers to drive rapid adoption, build customer confidence, and reduce time to value.</p></li><li><p style="min-height:1.5em">Own development and orchestration of Decagon University, our digital customer enablement and certification program currently in its early stages.</p></li><li><p style="min-height:1.5em">Provide continued enablement touchpoints, including refresher training and feature updates, to ensure customers remain engaged and up-to-date on platform capabilities.</p></li><li><p style="min-height:1.5em">Partner closely with Solutions Engineering, Agent Product Management, and Product Marketing to align customer training with evolving product functionality and customer needs.</p></li><li><p style="min-height:1.5em">Build and continuously update a library of enablement materials – including articles, videos, and guides – to support customer training and ongoing success.</p></li><li><p style="min-height:1.5em">Be the voice of the customer enablement experience internally – proactively identify gaps, synthesize feedback, and drive continuous improvement of the enablement program.</p></li><li><p style="min-height:1.5em">Manage multiple customer engagements simultaneously while maintaining a high bar for quality, communication, and responsiveness.</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>You may be a good fit if you have</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">4+ years of experience in a customer-facing enablement, customer success, or onboarding role, ideally in B2B SaaS.</p></li><li><p style="min-height:1.5em">A strong passion for teaching, with the ability to make complex products approachable and intuitive for diverse customer audiences.</p></li><li><p style="min-height:1.5em">Exceptional communication skills – written, verbal, and presentation – and proven experience simplifying complex concepts.</p></li><li><p style="min-height:1.5em">Demonstrated ability to thrive in a high-growth, fast-paced environment with multiple concurrent priorities.</p></li><li><p style="min-height:1.5em">A collaborative mindset with a knack for partnering cross-functionally and influencing without authority.</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>Even better</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience launching customer enablement programs from scratch.</p></li><li><p style="min-height:1.5em">Familiarity with conversational AI tools or agent deployment. </p></li><li><p style="min-height:1.5em">Background in supporting or working with pre-sales and post-sales teams in a high-growth startup.</p><p style="min-height:1.5em"></p></li></ul><p style="min-height:1.5em"><strong>Benefits</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Medical, dental, and vision benefits</p></li><li><p style="min-height:1.5em">Take what you need vacation policy</p></li><li><p style="min-height:1.5em">Daily lunches, dinners and snacks in the office to keep you at your best</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Compensation</strong></p><p style="min-height:1.5em">$180K – $230K + Offers Equity</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Temporal Technologies

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Temporal is seeking a Senior Operations Analyst to join their RevOps team. The role involves partnering with sales leadership to drive data-informed decisions, optimize territory design, quota management, and forecasting. Responsibilities include delivering insights to improve sales productivity through reporting, performance analysis, and tool evaluation. The analyst will also support pipeline management, identify process inefficiencies, and implement automation for scalable workflows. Deep-dive analysis on win/loss trends, customer segments, and deal velocity will be crucial for refining sales strategies. The role requires building real-time reports and dashboards in Salesforce and supporting the evaluation of GTM efficiency tools.

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<div><div><strong>Who We Are</strong></div> <div>&nbsp;</div> <div>Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.</div> <div>&nbsp;</div> <div>Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.</div> <div>&nbsp;</div> <div>Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!</div></div><div><h3><strong>Senior Operations Analyst – RevOps</strong></h3> <h3><strong>About the Role</strong></h3> <p>We are seeking a Senior Operations Analyst to join our RevOps team and partner closely with sales leadership and drive data-informed decisions that power growth. In this role, you'll deliver insights that optimize territory design, quota management, and forecasting, while enabling scalable, efficient sales processes. You'll play a critical role in improving sales productivity through reporting, performance analysis, and tool evaluation—all in service of a high-performing, data-driven GTM team.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Partner closely with sales leadership to deliver actionable insights to optimize pipeline coverage, territory design, and quota management.</li> <li>Support pipeline management by ensuring data accuracy and driving adoption of scalable, repeatable forecasting processes.</li> <li>Drive sales productivity and efficiency by identifying process inefficiencies and partnering GTM System teammates to implement automation and scalable workflows.</li> <li>Analyze sales performance data to uncover trends, gaps, and opportunities, delivering insights that enhance productivity and effectiveness</li> <li>Enable data-driven decision-making by building real-time reports and dashboards in Salesforce.</li> <li>Conduct deep-dive analysis on win/loss trends, customer segments, and deal velocity to refine and optimize sales strategies</li> <li>Support the evaluation and implementation of tools that improve GTM efficiency and sales team effectiveness</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>You have experience in Sales Operations, Revenue Operations, or Field Operations supporting GTM teams.</li> <li>You’re fluent in Salesforce and skilled at building reports and dashboards that enable data-driven decision-making.</li> <li>You thrive on solving problems, uncovering insights in data, and streamlining sales processes for scale.</li> <li>You’re comfortable partnering cross-functionally and confident presenting recommendations to sales leaders.</li> <li>You combine a strategic mindset with the willingness to dive into the weeds when needed.</li> <li>Bonus: You’ve worked with sales engagement tools or other components of the modern GTM tech stack.</li> </ul> <h3><strong>Compensation</strong></h3> <ul> <li>The estimated pay range for this role is $128,000 to $160,000</li> <li>Additionally, this role is eligible to participate in Temporal’s equity plan.</li> </ul> <p>&nbsp;</p> <p>Note: The responsibilities and qualifications outlined above are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not exhaustive and may be adjusted or modified based on the needs of the organization.</p></div><div><div><em>Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.</em></div> <div>&nbsp;</div> <div><em>Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.&nbsp;</em></div> <div>&nbsp;</div> <div> <div><strong>U.S. Benefits&nbsp;</strong></div> <div> <ul> <li>Unlimited PTO, 12 Holidays + 2 Floating Holidays</li> <li>100% Premiums Coverage for Medical, Dental, and Vision</li> <li>AD&amp;D, LT &amp; ST Disability, and Life Insurance (Standard &amp; Supplemental Available)</li> <li>Empower 401K Plan</li> <li>Additional Perks for Learning &amp; Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!</li> </ul> </div> </div> <div> <div><strong>International Benefits</strong></div> <div> <ul> <li>Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with <a class="postings-link" href="http://remote.com/">Remote.com</a>.&nbsp; Additionally, Temporal offers perks to all international employees for learning &amp; career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.</li> </ul> </div> </div> <div><strong>Additional Perks&nbsp;</strong></div> <div> <ul> <li>$3,600 / Year Work from Home Meals&nbsp;</li> <li>$1,500 / Year Career Development &amp; Learning</li> <li>$1,200 / Year Lifestyle Spending Account</li> <li>$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)</li> <li>$500 / Year Professional Memberships</li> <li>$74 / Month Reimbursement for Internet</li> <li>Calm App Subscription for Mental Health &amp; Wellness</li> </ul> </div> <div><em>Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.</em></div> <div>&nbsp;</div> <div><em>Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.</em></div> <div>&nbsp;</div> <div><em>We are not working with external recruitment agencies, thanks.</em></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.