Dialpad AI

Solutions Architect

Senior Product Manager, Dialpad Support

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As a Solutions Architect at Dialpad, you will play a crucial role in ensuring customers are successfully set up with the platform from day one. You will act as a subject matter expert, providing consulting and guidance on technical solutions, designing and configuring contact center call flows, and ensuring seamless integrations. Your responsibilities include leading deployment efforts, troubleshooting issues, analyzing workflows, and conducting video conferencing sessions to guide clients through implementation and best practices.

Workplace Experience and L&D Coordinator

About DialpadDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.Being a DialerAt Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.Your roleJoining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients every step of the way, making a lasting impact with each connection. You will act as subject matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience to our customers.This position reports to our Manager, Solution Architect. Must be able to work US hours.What you'll do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data</li><li class="leading-relaxed">You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics</li><li class="leading-relaxed">You will provision and configure desk phones, providing best practices and recommendations for an efficient setup</li><li class="leading-relaxed">You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives</li><li class="leading-relaxed">You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users</li><li class="leading-relaxed">You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance</li><li class="leading-relaxed">You will perform risk analysis, and change management, ensuring project success and on-time delivery</li><li class="leading-relaxed">You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices</li></ul>Skills you'll bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent grasp of various modern cloud communications platforms such as Google G-Suite and Office 365</li><li class="leading-relaxed">Experience with Business VoIP Telephony Services (On-Premise or SaaS)</li><li class="leading-relaxed">Understanding and experience with:</li><li class="leading-relaxed">VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers)</li><li class="leading-relaxed">Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN)</li><li class="leading-relaxed">Data Center Technologies (Public & Private Clouds)</li><li class="leading-relaxed">Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network attached storage and other related technologies)</li><li class="leading-relaxed">Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions</li><li class="leading-relaxed">Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management</li></ul>We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.

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pep, LLC.

Associate Display Project Lead

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pep is an industry leader in consumer activation, serving Fortune 500 companies with over 200 employees. This Associate Display Project Lead role focuses on managing temporary and semi-permanent point-of-purchase (POP) displays, coordinating design, development, production, assembly, and shipping. Responsibilities include artwork and campaign management from conception to delivery, ensuring projects meet procurement strategies and goals. The role requires attention to detail, strong relationships, communication, problem-solving, and analytical skills to drive client value in a fast-paced, dynamic environment.

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Job Title: Associate Display Project LeadReports To: Display Project LeadFLSA Status: Full Time - Salaried, ExemptLocation: Cincinnati, OH<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who is pep:</h3>pep started with 7 employees, a borrowed conference room, and an idea to fill a void in the marketing services space. Today we’ve grown to over 200 people and we are an industry leader in consumer activation, serving some of the top Fortune 500 companies. We’ve managed over $5 billion in marketing spend for over 750 brands and pride ourselves on a client retention rate of 98%.Our company has evolved since we started 21 years ago, but there is one thing that has remained a constant. At pep, we put people first. Our core values of accountability, excellence, ingenuity, people, and tenacity guide our interactions, decisions, and drive our culture. We are committed to maintaining an inclusive environment where every member of our team feels seen, cared for, and has the support they need to thrive. And our tremendous growth provides our people with many new career and development opportunities along with the flexibility to pursue their professional goals.We’re looking for teammates who are driven, eager to learn, agile, positive, and client focused to join and contribute to our team. We enjoy a hybrid work model and competitive salary based on experience. If this sounds like you and you want to be a part of something special, then click below to apply.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">At pep we value our team and offer:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Generous Time Off</li><li class="leading-relaxed">Robust Health and Wellness Plan</li><li class="leading-relaxed">Family Support</li><li class="leading-relaxed">Mentorship Program</li><li class="leading-relaxed">401K Match</li><li class="leading-relaxed">Role Autonomy</li><li class="leading-relaxed">Certification Reimbursement and Ongoing Training</li><li class="leading-relaxed">Enrichment Events and Employee Resource Groups</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary of Position:</h3>The Associate Display Project Lead is a supporting role focusing on the project management of temporary and semi-permanent point-of-purchase (POP) displays including coordination of display design, development, production, assembly, and ship to trade.As an Associate Display Project Lead, you will be responsible for artwork and/or campaign management from conception to final delivery of displays for your assigned business unit. You will execute projects flawlessly while delivering against procurement strategies and goals. The Associate Display Project Lead is responsible for maintaining a project management workload while assisting leadership with key initiatives including data management, developing and implementing best in class processes, delivering cost savings, and driving time and resource efficiencies. Attention to detail, relationship management, communication, problem solving, and analytical skills are a must to drive value for our clients. Ideal candidates will be goal-oriented, self-motivated, resilient, highly conscientious, and can thrive in a fast-paced and dynamic environment. The ability to build strong relationships while collaborating with clients and peers in dispersed locations will be key to successfully fulfilling this role.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities and Attributes:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage Point Of Purchase (POP) display campaigns from conception to completion, with a focus either on execution or design. Execution would primarily be associated with supplier relationships, display construction and actualizing project completion. Design would primarily be associated with direct client stakeholders (Customer Marketing and Creative) and will focus on project design and mechanicals.</li><li class="leading-relaxed">Collaborate with the client Brand Activation Leads for creative direction that will be utilized to brief creative.</li><li class="leading-relaxed">Offer recommendations regarding cost savings and value engineering and offering solutions when costs are presented over budget.</li><li class="leading-relaxed">Create and manage campaign timeline and lead communication with key stakeholders to meet due dates and deliverables</li><li class="leading-relaxed">Ensure that the campaign meets all legal and policy guidelines/requirements regarding retailer style guides and finalized artwork.</li><li class="leading-relaxed">Manage campaign scope changes as needed while ensuring an on-time and on-budget execution</li><li class="leading-relaxed">Issue bids to suppliers and award business according to defined purchasing policies and guidelines</li><li class="leading-relaxed">In conjunction with supplier partners, provide client with recommendations for cost and/or time efficiencies</li><li class="leading-relaxed">Complete data entry to track and document all relevant project details in pep and client systems</li><li class="leading-relaxed">Meet or exceed client team metrics</li><li class="leading-relaxed">Support the Associate Account Director of your assigned category(ies) with overarching team and client initiatives</li><li class="leading-relaxed">Drive project management excellence</li><li class="leading-relaxed">Other duties assigned as needed</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Client & Supplier Relationships:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Consult upstream with your Display Project Lead so you are positioned to drive speed to market, cost efficiencies, and process improvements</li><li class="leading-relaxed">Build client relationships by providing value and efficiencies within the POP spend</li><li class="leading-relaxed">Build and grow collaborative relationships with supplier partners</li><li class="leading-relaxed">Attend and/or lead regular meetings with clients and suppliers to ensure flawless execution and delivery</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">POP Knowledge & Expertise:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Assist in the establishment, development, and improvement of processes and procedures</li><li class="leading-relaxed">Develop and apply expertise related to display design and production to deliver best in class POP activations for clients</li><li class="leading-relaxed">Utilize experience with retail environments, style guides, seasonal resets and in-store trends to deliver increased value to pep and pep’s clients</li><li class="leading-relaxed">Continually strive to become a POP expert for your category, keeping up to date with industry trends, and best practices</li><li class="leading-relaxed">Ability to read and interpret documents including but not limited to Dielines, Planograms, Technical Drawings, Bills of Material, Bills of Lading, and more</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Metrics:</h3>Maintain strong metrics in relation to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cost savings</li><li class="leading-relaxed">Time and resource efficiency</li><li class="leading-relaxed">Error rate</li><li class="leading-relaxed">On-time, on-budget and on-scope delivery</li><li class="leading-relaxed">SLA adherence</li><li class="leading-relaxed">Client satisfaction rating</li><li class="leading-relaxed">Individual client allocation spend growth</li><li class="leading-relaxed">Individual project management metrics</li><li class="leading-relaxed">Stewardship and innovation recommendations</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge/Skills Preferred:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s in Business or Communication a 2.8+ GPA from four-year college or university; or Minimum 3 years of applicable business experience, preferably in project management, POP, print, or display</li><li class="leading-relaxed">Experience in the Consumer Packaged Goods and/or Beauty industry a plus</li></ul>To perform the Associate Display Project Lead role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. A successful candidate will have the following skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extremely organized with the ability to communicate effectively across multiple parties</li><li class="leading-relaxed">Ability to identify and provide creative solutions to challenges</li><li class="leading-relaxed">Ability to collaborate with team members remotely to improve processes to provide value and efficiency</li><li class="leading-relaxed">Agile and able to deliver in an extremely fast-paced environment while managing a high workload</li><li class="leading-relaxed">Independent work style with a team player mindset and an enthusiastic and energetic approach</li><li class="leading-relaxed">Ability to effectively utilize staff including collaborating with subject matter experts and delegating as appropriate</li><li class="leading-relaxed">Strong skills and knowledge in the following applications: Microsoft Outlook, Word, Power Point, and Excel.</li></ul>We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.WPP (pep) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.When you click "Submit Application", this will send any information you add below to pep. Before you do this, we think it's a good idea to read through our <a href="https://771b9b01-8738-4b6c-8a79-93cb10017c63.usrfiles.com/ugd/771b9bd767c3d0cad1464e9f2b58088486756d.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruitment Privacy Policy</a>. California residents should read our <a href="https://771b9b01-8738-4b6c-8a79-93cb10017c63.usrfiles.com/ugd/771b9bd826377b2f384131970f59c7238b2f24.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">California Recruitment Privacy Notice</a>. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.