Dialpad AI

Lead, Advanced Support Partner Services

Advanced Service Partner Support Engineer - Tier 3

Data Analyst

Senior Salesforce Developer

Account Executive, Majors

Sales Engineer III

Sales Development Representative

As the Team Lead for Advanced Service Partner Support, you are our most senior technical expert and a hands-on mentor. You will not only manage your own queue of complex escalations but also serve as the primary point of guidance and support for the engineers on your team. You will be responsible for day-to-day workflow management, quality control, and acting as the first point of escalation for challenging cases. This role is for a natural leader passionate about technology, enjoying elevating teammates' skills, and instrumental in driving technical consistency, troubleshooting tough problems, and ensuring team success.

FP&A Manager, EPD

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Dialpad</h2>Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Being a Dialer</h2>At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your role</h2>As the Team Lead for Advanced Service Partner Support, you are our most senior technical expert and a hands-on mentor. You will not only manage your own queue of complex escalations but also serve as the primary point of guidance and support for the engineers on your team. You will be responsible for day-to-day workflow management, quality control, and acting as the first point of escalation for challenging cases.This is a role for a natural leader who is passionate about technology and enjoys elevating the skills of their teammates. You will be instrumental in driving technical consistency, troubleshooting the toughest problems, and ensuring the team's success.You are a go-to technical expert who naturally steps up to lead and guide your peers. You have a passion for mentoring and find satisfaction in helping others succeed. You remain calm and focused under pressure, able to navigate technically complex and emotionally charged situations with confidence. You lead by example, demonstrating an unwavering commitment to quality, ownership, and partner satisfaction.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as a "player-coach," managing your own caseload of the most complex partner escalations while providing daily guidance and mentorship to the team.</li><li class="leading-relaxed">Serve as the first point of technical escalation for team members, providing expert advice and taking ownership of issues when necessary.</li><li class="leading-relaxed">Monitor team queues and dashboards to ensure proper case distribution, adherence to SLAs, and consistent quality.</li><li class="leading-relaxed">Lead the team's root cause analysis efforts, helping to identify trends and contributing to reports for leadership.</li><li class="leading-relaxed">Assist in the onboarding and training of new team members, acting as a dedicated mentor to accelerate their development.</li><li class="leading-relaxed">Champion the partner escalation playbook, ensuring the team follows best practices and helping to refine processes.</li><li class="leading-relaxed">Participate in the interview process for new candidates.</li><li class="leading-relaxed">Foster a collaborative and positive team environment focused on knowledge sharing and mutual success.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills you’ll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Required: 6+ years of experience in a senior technical support role (e.g., Tier 3, Escalation Management, Senior/Principal Engineer).</li><li class="leading-relaxed">Required: Extensive, hands-on experience in customer and partner de-escalation and managing critical technical incidents.</li><li class="leading-relaxed">Highly Desired: Prior formal or informal experience in a mentorship or team lead capacity.</li><li class="leading-relaxed">Deep technical mastery of VoIP, UCaaS, or complex SaaS products, with the ability to troubleshoot issues others cannot.</li><li class="leading-relaxed">Strong understanding of SIP, local networking (QoS, Firewalls), and packet capture analysis.</li><li class="leading-relaxed">Excellent communication and interpersonal skills, with a proven ability to mentor and develop technical talent.</li><li class="leading-relaxed">Bachelor's degree and/or technical certification (e.g., CCNA, Network+) is preferred.</li></ul>We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.Create a Job AlertInterested in building your career at Dialpad? Get future opportunities sent straight to your email.Create alert<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Apply for this job</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with GreenhouseFirst Name*Last Name*Email*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf---CERTIFICATION AND CONFIDENTIALITY: By initialing below, you hereby agree (a) that all information you provided on this application is true; and (b) all information received by you from Dialpad during the course of your job application and interview shall be governed by the terms of the Non-Disclosure Agreement. *Non-Disclosure AgreementWhat is your preferred first name?*What is your preferred last name?*Will you require immigration sponsorship to work in the primary office location for this position?*How did you hear about this role? *How are you using Ai today?<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Voluntary Self-Identification</h2>For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Dialpad’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.GenderSelect...Are you Hispanic/Latino?Select...Race & Ethnicity DefinitionsIf you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran StatusSelect...<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Voluntary Self-Identification of Disability</h2>Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Alcohol or other substance use disorder (not currently using drugs illegally)</li><li class="leading-relaxed">Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS</li><li class="leading-relaxed">Blind or low vision</li><li class="leading-relaxed">Cancer (past or present)</li><li class="leading-relaxed">Cardiovascular or heart disease</li><li class="leading-relaxed">Celiac disease</li><li class="leading-relaxed">Cerebral palsy</li><li class="leading-relaxed">Deaf or serious difficulty hearing</li><li class="leading-relaxed">Diabetes</li><li class="leading-relaxed">Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders</li><li class="leading-relaxed">Epilepsy or other seizure disorder</li><li class="leading-relaxed">Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome</li><li class="leading-relaxed">Intellectual or developmental disability</li><li class="leading-relaxed">Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD</li><li class="leading-relaxed">Missing limbs or partially missing limbs</li><li class="leading-relaxed">Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports</li><li class="leading-relaxed">Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)</li><li class="leading-relaxed">Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities</li><li class="leading-relaxed">Partial or complete paralysis (any cause)</li><li class="leading-relaxed">Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema</li><li class="leading-relaxed">Short stature (dwarfism)</li><li class="leading-relaxed">Traumatic brain injury</li></ul>Disability StatusSelect...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.Submit application

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Blue Yonder

Sr Solutions Advisor (Services Pre-Sales)

Senior Technical Consultant - Category Management

Fortra

Marketing Campaign & Partner Lead

Senior Support Engineer 1 - Cloud

Sr Technical Consultant Cloud - Automation AI Engineer

Sr Accountant I

IN-Expert Support Engineer

Director, Social Media

Sr. Industry Marketing Manager - Logistics Service Providers

Blue Yonder is searching for a Sr Solution Advisor responsible for working with potential customers, primarily in the retail industry, to discover business needs and to develop and present Blue Yonder Services implementation timelines, approaches, and budgets. This role involves close collaboration with customers in discovery sessions, providing value to Sales and Solutions Managers, developing collateral, and preparing extensively for sales engagements. The advisor will also engage with customers in short consulting assignments, present product functionality and benefits, customize presentations, and demonstrate the value proposition of Blue Yonder solutions and services.

We are a proven, passionate bunch of disruptors. Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet. Collaboration, respect, and a great work-life balance earned us the title of "Best Place to Work- Employees' Choice" by Glassdoor. Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise. Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential.™

Senior Accountant

Technical Architect Cloud (Gen AI, Python, SQL)

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Overview</h2>This role will be responsible for working with potential customers primarily in the retail industry to discover business needs, and to develop and present Services implementation timeline, approach and budget.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Works closely with the customer in discovery sessions and ongoing follow-up discussions to ensure clear and concise communication is taking place</li><li class="leading-relaxed">Provides value to the Sales Manager or Solutions Manager during a sales cycle</li><li class="leading-relaxed">Works with Services and marketing to develop collateral on implementation approach and promote events and trade shows</li><li class="leading-relaxed">Prepares extensively prior to a sales engagement with internal business areas i.e., Sales Mgmt, Services Reps, CRM ensuring maximum efficiency once the sales engagement begins</li><li class="leading-relaxed">Becomes directly involved with potential customers via requests for proposals.</li><li class="leading-relaxed">Engages with customers and prospects in short consulting assignments.</li><li class="leading-relaxed">In collaboration with Sales Manager or CRM/CE, presents product functionality and benefits to prospective clients</li><li class="leading-relaxed">Customizes presentations to address prospective client’s business needs</li><li class="leading-relaxed">Demonstrates how the proposed methodology can add substantial value in replacing or enhancing the clients current business environment</li><li class="leading-relaxed">Articulates and demonstrates the value proposition of solutions and Services to the prospective client</li><li class="leading-relaxed">Establishes relationships with the key decision makers to facilitate a successful sales outcome</li><li class="leading-relaxed">Works closely with the customer in discovery sessions and ongoing follow-up discussions to ensure clear and concise communication is taking place</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strong knowledge and experience base in the core principles and methodologies of Supply Chain Planning with around 5 + years implementing, presenting and delivering Supply Chain Planning Solutions a plus.</li><li class="leading-relaxed">Experience in creating or developing business processes, strategies and philosophies for the various Supply Chain Planning Solutions - enabling process suppliers and retailers</li><li class="leading-relaxed">Experienced in working with various solution provider systems that address some or all of the processes relating to Supply Chain Planning.</li><li class="leading-relaxed">Ability to learn and expand quickly into other solution areas such as Merchandise Financial Planning, Assortment Planning and Category Management.</li><li class="leading-relaxed">Technical proficiency in Excel, Access and ability to write SQL queries for analyzing data.</li><li class="leading-relaxed">Strong analytical and quantitative skills.</li><li class="leading-relaxed">Ability to travel (up to 80% travel).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Our Values</h2>If you want to know the heart of a company, take a look at their values. 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Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.What do we do?We are the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With us, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Fulfill your Potential. ™ <a href="https://blueyonder.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">blueyonder.com</a>“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.15059 N Scottsdale Rd, Ste 400Scottsdale, AZ 85254

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

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Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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