Dialpad AI

Onboarding Specialist

Product Designer, Platform

Director, Manila Sales

Forward Deployment Engineer

Sr. Sales Engineer

Commercial Counsel

RVP, Enterprise

Sr. Program Manager, Marketing Operations & Strategy

Customer Success Manager, Enterprise Accounts

As an Onboarding Specialist at Dialpad, you will be a crucial point of contact for customers, supporting and troubleshooting product implementations. You will facilitate onboarding deployments, host training sessions for end-users and admins, and provide detailed walkthroughs for portal setup. Your role involves analyzing customer needs, collaborating to resolve issues, and driving best practices to ensure customers achieve their objectives with Dialpad's AI-powered products. This hybrid role is based in Pasig City, Metro Manila.

Talent Acquisition Partner

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About Dialpad</h2>Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Being a Dialer</h2>At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Role</h2>As an Onboarding Specialist, you are at the crux of customer interaction and enablement, supporting and troubleshooting your product area and technical implementations. Simply put, you are the first line of defense and an expert in the products we offer. You are motivated by helping our customers achieve their desired objectives by buying into our advanced AI-powered products.Your combined problem-solving skills, relationship-building skills, and communication skills will be crucial in hearing our customers' pain points and understanding where our product can meet them.Professional Services team plays an essential role in educating customers on products. This team aligns closely with Sales, Customer Success, and Support to constantly improve our product deployment and change management processes.This position reports to our Senior Manager, Customer Onboarding and has the opportunity to be based in our Pasig City, Metro Manila Office. It's a Hybrid working<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You'll Do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Facilitate onboarding deployment for new customers and products purchased.</li><li class="leading-relaxed">Host end-user and admin training sessions for customers to educate them on products and assist with change management.</li><li class="leading-relaxed">Provide detailed walkthroughs and train new customers with implementation and portal setup.</li><li class="leading-relaxed">Deliver quality onboarding in a timely manner by analyzing needs, collaborating with others, and resolving customer issues through discovery and replication.</li><li class="leading-relaxed">Drive customers to implement best practices.</li><li class="leading-relaxed">Clearly communicate product configuration setup requirements and expectations with customers.</li><li class="leading-relaxed">Act as the customer's escalation point for any onboarding-related issues.</li><li class="leading-relaxed">Work on ad-hoc tasks as necessary.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Skills You'll Bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">At least 2-3 years of working experience in Customer Onboarding, Software Implementation, and Account Management.</li><li class="leading-relaxed">At least 1 year of experience configuring, updating, and supporting VOIP solutions.</li><li class="leading-relaxed">Preferably with experience in chat, handling multiple windows.</li><li class="leading-relaxed">Excellent English communication skills.</li><li class="leading-relaxed">Strong customer service orientation.</li><li class="leading-relaxed">Ability to work independently with minimal management guidelines.</li><li class="leading-relaxed">Organized, detail-oriented, and self-motivated.</li><li class="leading-relaxed">Able to work US core hours while 100% on-camera in a dedicated, technically enabled remote workspace that supports team meetings, client interactions, and collaborative sessions.</li><li class="leading-relaxed">Experience with telecommunication or SaaS providers required.</li><li class="leading-relaxed">Excellent internet connectivity required.</li></ul>We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Great Place to Work</a>, ensures every employee feels valued and empowered to contribute to our collective success.Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Springer Group

Integral Solution Consultant

Senior Business Analyst (Maternity Cover)

WebTech Corporation

Quality Engineering Lead

Operations Supervisor

Maintenance Engineer

Sailpoint

Director of Product Management – Non-Human Identity Security

Principal Product Manager - AI and ML

Senior Product Designer (REMOTE)

The Integral Solution (SI) Sales Representative is responsible for executing the commercial plan in their assigned zone, focusing on private schools at preschool, primary, secondary, and young adult levels. Their work includes retaining user schools by implementing the Integral Solution (SI), managing administrative aspects, and collaborating with the academic team to ensure training and follow-up. Additionally, they identify opportunities in new schools, develop personalized proposals, and close contracts to meet the sales objectives established by the company.

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

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Position Title: Integral Solution Consultant (SI)Location: Monterrey, N.L., MexicoAbout Springer NatureSpringer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNatureAbout the BrandMacmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit macmillaneducation.com and follow @MacmillanEducation / @MacmillanELTPosition ObjectiveThe Integral Solution (SI) Sales Representative is responsible for executing the commercial plan in their assigned zone, focusing on private schools at preschool, primary, secondary, and young adult levels. Their work includes retaining user schools by implementing the Integral Solution (SI), managing administrative aspects, and collaborating with the academic team to ensure training and follow-up. Additionally, they identify opportunities in new schools, develop personalized proposals, and close contracts to meet the sales objectives established by the company.Functions and responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Execute the plan of visits to schools in the assigned zone, identifying sales opportunities and developing personalized commercial strategies.</li><li class="leading-relaxed">Comply with all phases of the commercial plan: prospecting, presentations, quotes, and contract closing, aligning with the company's objectives.</li><li class="leading-relaxed">Apply the Sales Model in interviews with decision-makers, effectively presenting the Integral Solution (SI).</li><li class="leading-relaxed">Deeply understand the Integral Solution model to ensure impactful presentations aligned with the needs of each institution.</li><li class="leading-relaxed">Plan and record daily and weekly activities in the NEXUS tool, keeping commercial and academic information updated.</li><li class="leading-relaxed">Administer sample inventory, petty cash, and the car logbook, complying with the processes established by the Sales Management.</li><li class="leading-relaxed">Analyze the growth potential of their zone, make sales projections, and present comparative results with the competition.</li><li class="leading-relaxed">Identify the educational project of each school and its explicit needs, to design aligned commercial proposals.</li><li class="leading-relaxed">Coordinate academic presentations with consultants, ensuring that educational projects respond to institutional requirements.</li><li class="leading-relaxed">Prepare and follow up on quotes by grade and level, making adjustments according to customer objections or needs.</li><li class="leading-relaxed">Manage legal documentation for the preparation and signing of contracts, explaining clauses and resolving doubts.</li><li class="leading-relaxed">Report weekly progress of commercial opportunities through NEXUS and internal reports.</li><li class="leading-relaxed">Coordinate orders and reorders to ensure timely deliveries and under the agreed conditions with each school.</li><li class="leading-relaxed">Monitor academic package sales, supporting schools in tracking enrollments and returns.</li><li class="leading-relaxed">Send purchase reports generated by Amazon to schools, identifying replenishment needs.</li><li class="leading-relaxed">Schedule academic implementation meetings with consultants, facilitating training and follow-up for teachers.</li><li class="leading-relaxed">Support in enabling digital platforms, collaborating with the digital consultant in loading formats.</li><li class="leading-relaxed">Follow up on payments and returns in coordination with the credit and collections area, ensuring the closing of accounts receivable.</li></ul>Experience, Knowledge, and Skills:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Completed or incomplete bachelor's degree.</li><li class="leading-relaxed">At least 5 years of experience in field sales and consultative sales.</li><li class="leading-relaxed">Valid driver's license.</li><li class="leading-relaxed">Ability to drive a standard transmission car.</li><li class="leading-relaxed">Reside in Monterrey, Mty.</li><li class="leading-relaxed">Availability to travel within the northern region of the country.</li><li class="leading-relaxed">Office Suite proficiency - Excel knowledge with pivot tables and data analysis.</li><li class="leading-relaxed">Planning and time management.</li><li class="leading-relaxed">Excellent writing and spelling.</li><li class="leading-relaxed">Strategic thinking.</li><li class="leading-relaxed">Process management.</li><li class="leading-relaxed">Constant evaluation of results.</li></ul>At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here: https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusionIf you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.For more information about career opportunities in Springer Nature please visit https://careers.springernature.com/

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Object Oriented Programming

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