Dialpad AI

Orders Analyst

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Dialpad is seeking an Orders Analyst to join their Global Deal Desk & Order Processing team in Buenos Aires. This role involves supporting Sales and CX teams by ensuring timely and accurate provisioning of customer accounts. The Orders Analyst will act as the primary point of contact and subject matter expert for post-sales order provisioning, collaborating with Sales, Finance, and other internal stakeholders. Responsibilities include processing customer service orders, verifying order information, tracking provisioning status, analyzing order data, and preparing reports. The analyst will also ensure compliance with company policies, improve internal order processes, and provide excellent customer service. This is an opportunity to work in a collaborative environment focused on continuous evolution and utilizing AI-driven insights.

Senior Software Engineer - Omnichannel, Cloud and Infrastructure

<div>About Dialpad Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit<a href="http://dialpad.com/"> dialpad.com</a> to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. </div><div>Your role As an Order Desk Analyst, you’ll learn about the internal order processes. You will work closely with other internal stakeholders, such as Sales and Finance, to ensure Dialpad Customer Accounts are provisioned in a timely and accurate manner, while striving for efficiency across the post-sales process.&nbsp; This position reports to our ARG Manager of Global Deal Desk &amp; Order Processing and is based in our Buenos Aires office. Dialpad’s Order Desk Analyst will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They play an integral role in the end-to-end deal cycle, acting as the primary point of contact and subject matter expert for post-sales order provisioning. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales. Dialpad’s Global Order Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the post-sales cycle, while maintaining and adhering to business policies and procedures. What you’ll do <ul> <li style="font-size: 12pt;">Lead the Orders activities by assisting as front-line support for complex requests as they relate to post-sales activities, including internal inquiries and account provisioning.</li> <li style="font-size: 12pt;">Process incoming customer service orders, ensuring they are accurately entered into the system.</li> <li style="font-size: 12pt;">Verify order information (e.g., product availability, shipping details, pricing) and confirm with relevant departments as needed.</li> <li style="font-size: 12pt;">Track provisioning status and provide timely updates to internal teams.</li> <li style="font-size: 12pt;">Analyze order data to identify discrepancies or issues, and work to resolve them promptly.</li> <li style="font-size: 12pt;">Prepare and maintain reports on order trends, volumes, and potential bottlenecks.</li> <li style="font-size: 12pt;">Ensure compliance with company policies, order protocols, and customer requirements.</li> <li style="font-size: 12pt;">Work cross-functionally with various stakeholders within the business, such as Sales, Accounts Receivable, and Billing Teams.</li> <li style="font-size: 12pt;">Create / Improve documents to track internal Orders processes/procedures and find innovative ways to improve support for business growth.</li> <li style="font-size: 12pt;">Provide excellent customer service through communication and follow-up.</li> <li style="font-size: 12pt;">Assist with ad-hoc special projects and general administrative tasks, as required.</li> </ul> Skills you’ll bring <ul> <li style="font-size: 12pt;">Strong attention to detail and communication skills.</li> <li style="font-size: 12pt;">Thrives in a dynamic environment, effectively managing multiple priorities with flexibility and focus.</li> <li style="font-size: 12pt;">Experience using Salesforce is a plus.</li> <li style="font-size: 12pt;">Previous experience in an operations or order processing role is required.</li> </ul></div><div>We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&amp;text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&amp;text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&amp;text=People%20here%20are%20given%20a%20lot%20of%20responsibility">Great Place to Work</a>, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.&nbsp; Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</div>

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Illumina


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Illumina is seeking a Sr. Business Process Analyst to join their Global Facilities team. This role is responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. The analyst will ideate solutions for visibility, work with SAP MMS (EAM/S4) and Service Now (SNOW) processes, and extract insights from system data. Key responsibilities include gathering requirements, identifying risks, supporting project teams, creating analyses and reports using Tableau or similar software, providing analytical support to leadership, ensuring consistent data usage, and implementing governance and compliance metrics. The ideal candidate will have strong analytical skills, a focus on systems and process scalability, and proficiency with various data and BI tools.

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<h2></h2>At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.<h2></h2>This position will be an instrumental member of the Global Facilities team responsible for creating and executing processes, analytics, business analysis, and technology support for the Global Facilities Organization. This role not only performs data analysis and reporting but ideates solutions to provide visibility for the Global Facilities organization.This role will be intimately involved in understanding SAP MMS (EAM/S4) and Service Now (SNOW) processes, architecture, and related data in the system and helping driving insights in this area.&nbsp; To this end a deep understanding of how systems connect to each other and how to glean data and analytical analysis to enhance decision making is critical.Tasks and Responsibilities:<ul><li>Gather requirements related to EAM and SNOW challenges and opportunities to create process maps, narratives and articulate value of requirements.</li><li>Identify and communicate risks identified through data analysis and requirements gathering</li><li>Support project teams related to process design, report development, and enhancement requests.</li><li>Create analysis and reporting leveraging Tableau or other reporting software.&nbsp; This includes knowledge on connecting to databases, creating KPIs (calculations), and building visualizations.</li><li>Provide analytical support and appropriate data to assist Leadership in developing strategies that drive leading-edge thinking, leveraging various software tools.&nbsp; Helps identify root causes and interpretive results.</li><li>Ensures consistent use of data and metrics across stakeholder groups, collaborating with users of data to understand data, how to interpret, how to leverage analytics for further investigation by business owners.</li><li>Receives feedback from Leaders and business users of data to improve reporting and metrics that aid in continuous improvement of metrics.</li><li>Detailed in nature, both in developing reports, understanding data, and ensuring accuracy so users have high level of trust in reporting tools</li><li>Evaluates trade-offs and participating in process and supporting system design decisions</li><li>Implements governance and compliance metrics</li></ul><ul><li>Requirements:</li></ul><ul><li>Bachelor’s degree in Business, &nbsp;Business Intelligence &amp; Analytics, Data Science or related field</li><li>Minimum of 5 years of experience in or a combination of maintenance management, business analytics or process improvement</li><li>Strong presentation skills, including the ability to influence process change via interpersonal skills</li><li>Experienced in Six Sigma / Lean</li><li>Ability to transfer user requirements into technical specification and systems</li><li>Advanced Tableau skills with the ability to query various data to provide insights</li><li>Advanced Excel abilities required, including Formula creation, V-lookups, pivot tables, conditional formatting, IF statements, chart &amp; graph creation, Power Query, Power Pivots</li><li>Candidate will possess strong analytical skills with a focus on systems &amp; process scalability</li><li>Proficient with a variety of software applications, data, and BI Tools, data warehouse and data mart concepts</li><li>Medium / Advanced SQL</li><li>Understanding of ETL; Data Wrangling; API Pipelines</li><li>Knowledge of Database Management</li><li>Experience working with SAP</li><li>Experience with Denodo, Python, Snowflake a plus</li><li>Utilize a strong system focus to lead process change to improve the scalability of Master Data Management and ERP</li></ul>Preferred Qualifications<ul><li>Ability to tackle strategic challenges with confidence.</li><li>Knowledge of facility management processes and standards</li><li>Experience working in a global corporate environment</li><li>Knowledge of project management tools.</li><li>Deep SAP, Tableau, and MS Office experience</li><li>Demonstrates effective written and oral communication skills.</li></ul><h3></h3><h3></h3> We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact accommodations@illumina.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants. This role is not eligible for visa sponsorship.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

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Programming Patterns

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Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.