Dialpad AI

Sales Development Representative

Project Manager

Sr. Brand Designer

HR Manager

Business Strategy & Operations Manager

RVP, Commercial Sales

Customer Success Manager, Key Accounts

As a Sales Development Representative at Dialpad, you will be responsible for building prospect lists, managing pipelines, and maintaining in-depth knowledge of Dialpad products. You will collaborate with Account Executives to develop prospecting strategies and vertical campaigns unique to your territory, and support the creation of new prospecting lists. You will connect with prospects using all communication channels (phone, email, social media) to acquire new customers, uncover market opportunities, and create qualified sales opportunities for the Account Executive team.

Sr. Workday Developer (6-12 month Contractor role)

<p class="my-4 text-gray-700 leading-relaxed"><strong>About Dialpad</strong></p><p class="my-4 text-gray-700 leading-relaxed">Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Being a Dialer</strong></p><p class="my-4 text-gray-700 leading-relaxed">At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers.</p><p class="my-4 text-gray-700 leading-relaxed">We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: <strong>Scrappy, Curious, Optimistic, Persistent,</strong> and <strong>Empathetic</strong>.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Your role</strong></p><p class="my-4 text-gray-700 leading-relaxed">As a Sales Development Representative, you’ll own building prospect lists, pipeline management and maintaining in-depth knowledge of Dialpad products. You’ll collaborate with your Account Executives to develop prospecting strategies and vertical campaigns unique to your territory. You’ll also support the creation of net new prospecting lists for target accounts and key decision makers. You’ll connect with prospects using all communication channels (phone, email and social media). In addition, you’ll bring your confidence, commitment and love of winning to hone your craft and launch yourself into a successful sales career!</p><p class="my-4 text-gray-700 leading-relaxed">This position reports to our Sales Development Manager and is based in our Austin, Texas office.</p><p class="my-4 text-gray-700 leading-relaxed">Dialpad’s Sales Development Representative will contribute to our Sales team by acquiring new customers, uncovering market opportunities and getting the market talking about Dialpad! In this role, you’ll combine outbound prospecting and industry research to create qualified sales opportunities for your Account Executives. Dialpad’s Sales Development Representative team nurtures relationships with prospects; becoming the initial point of contact by performing outreach through calls, emails and social media. This team works together with Account Executives and has the opportunity for close mentorship and professional development.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>What you’ll do</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prospect ideal target personas by making 50+ outbound calls per day, with additional touch-points via email.</li><li class="leading-relaxed">Consistently meet or exceed quota of sales qualified opportunities for Dialpad’s Account Executive team.</li><li class="leading-relaxed">Embrace a growth mindset by prioritizing sales enablement activities.</li><li class="leading-relaxed">Enthusiasm to learn and implement various sales methodologies such as SPICED and BANT.</li><li class="leading-relaxed">Learn to navigate through sales tools such as Salesforce, ZoomInfo, Outreach, Sales Navigator and Dialpad.</li><li class="leading-relaxed">Partner closely with your manager, peers and Account Executives to improve messages, processes and daily activities.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><strong>Skills you’ll bring</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1+ year of experience in a Sales Development or similar customer-facing role.</li><li class="leading-relaxed">Efficient, organized and detail-oriented.</li><li class="leading-relaxed">Highly motivated and committed to achieving success, both individually and within a team.</li><li class="leading-relaxed">Excellent verbal and written communication skills and confidence.</li><li class="leading-relaxed">Demonstrated sense of curiosity, motivation and resourcefulness.</li><li class="leading-relaxed">Humility, integrity and coachability are a must. We take great pride in our work culture and people are our priority.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified <a href="https://www.greatplacetowork.com/certified-company/7007999#:~:text=91%25%20of%20employees%20at%20Dialpad,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company,%20you%20are%20made%20to%20feel%20welcome.&text=People%20here%20are%20given%20a%20lot%20of%20responsibility" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Great Place to Work</a></p><p class="my-4 text-gray-700 leading-relaxed">, ensures every employee feels valued and empowered to contribute to our collective success.</p><p class="my-4 text-gray-700 leading-relaxed">Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.</p><p class="my-4 text-gray-700 leading-relaxed">Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.</p>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Bizee</h3><p class="my-4 text-gray-700 leading-relaxed">Bizee (formerly Incfile) has helped more than one million entrepreneurs start and manage their businesses. Now we're evolving from a formation service into an AI-powered Operating System for Entrepreneurs, built to connect ambition to action through intelligent systems that simplify complexity, anticipate needs, and give founders the freedom to build faster.</p><p class="my-4 text-gray-700 leading-relaxed">We move fast, stay close to the customer, and focus relentlessly on building what matters. We build with heart, hustle, grit, and humility, the same qualities that define the entrepreneurs we serve.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Summary</h3><p class="my-4 text-gray-700 leading-relaxed">You will be the operational backbone of Bizee's engineering organization. This role owns the end-to-end operating model for how engineering prioritizes, plans, executes, and reports on technical initiatives. You will bring structure to a team transitioning from ad-hoc Kanban to predictable, accountable delivery while supporting SOC 2 compliance operationalization.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Own</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Operating Model & Process Design</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Define and implement the engineering operating model: how work enters, gets prioritized, planned, executed, and delivered</li><li class="leading-relaxed">Establish intake queue management with clear criteria for request acceptance, routing, and initial sizing</li><li class="leading-relaxed">Build prioritization framework balancing business value, technical debt, platform health, and strategic initiatives</li><li class="leading-relaxed">Create solution design process ensuring technical approach is documented before development begins</li><li class="leading-relaxed">Design and enforce cadence: sprint planning, standups, reviews, retrospectives, and quarterly planning cycles</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Program Leadership & Technical Execution</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Run end-to-end program management for platform modernization, Data, AI initiatives, infrastructure work, and cross-team dependencies</li><li class="leading-relaxed">Define roadmaps, milestones, risks, and reporting for platform, data, and AI programs</li><li class="leading-relaxed">Translate complex systems work into clear, actionable execution plans with owners and deadlines</li><li class="leading-relaxed">Drive execution across AI-powered workflows, automation, and ML model integration</li><li class="leading-relaxed">Support rollout of API-first foundations, event-driven architecture, and system re-architecture</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">KPI Dashboards & Visibility</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and maintain executive dashboards showing program health, velocity trends, risk exposure, and delivery confidence</li><li class="leading-relaxed">Create team-level dashboards for sprint progress, cycle time, throughput, and work-in-progress limits</li><li class="leading-relaxed">Define leading and lagging indicators that surface problems early and drive accountability</li><li class="leading-relaxed">Translate technical metrics into business impact language for stakeholder consumption</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">SOC 2 & Compliance Operations</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with security and compliance to define, document, and operationalize SOC 2 processes within engineering</li><li class="leading-relaxed">Establish change management procedures with appropriate documentation and approval workflows</li><li class="leading-relaxed">Create and maintain evidence collection processes for audit readiness</li><li class="leading-relaxed">Ensure engineering practices align with security controls and compliance requirements</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Cross-Functional Orchestration</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Align Engineering, Platform, Data, AI/ML, Product, and Design around a unified execution rhythm</li><li class="leading-relaxed">Ensure dependencies, sequencing, and resource needs are visible and well-managed</li><li class="leading-relaxed">Facilitate decision-making, unblock teams, and ensure outcomes stay on track</li><li class="leading-relaxed">Partner with Head of Data & AI and Head of Platform Engineering to ensure technical initiatives land cleanly</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Bring</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Required Experience</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of Technical Program Management in SaaS, platform, or high-scale engineering environments</li><li class="leading-relaxed">Proven track record designing and implementing engineering operating models from scratch</li><li class="leading-relaxed">Experience with SOC 2 compliance, audit preparation, or security/compliance program management</li><li class="leading-relaxed">Strong understanding of modern engineering systems: APIs, microservices, data pipelines, cloud infrastructure, and ML-in-production</li><li class="leading-relaxed">Demonstrated success orchestrating cross-functional, multi-quarter technical programs</li><li class="leading-relaxed">Experience building dashboards and reporting systems (Jira, Linear, custom tooling)</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Skills & Attributes</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">High operational rigor: you bring structure, clarity, sequencing, and accountability</li><li class="leading-relaxed">Ability to partner deeply with engineering leads while communicating clearly to executives</li><li class="leading-relaxed">Comfort with ambiguity and ability to impose order on chaos without losing the team</li><li class="leading-relaxed">A builder's mindset: detail-oriented, high ownership, proactive, and unafraid of hard conversations</li><li class="leading-relaxed">Fluent in English; Spanish proficiency is a strong plus for team collaboration</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><p class="my-4 text-gray-700 leading-relaxed"><strong>Disclaimer:</strong></p><p class="my-4 text-gray-700 leading-relaxed">Bizee is an Equal Opportunity Employer; employment with Bizee is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.</p><p class="my-4 text-gray-700 leading-relaxed">The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.</p><p class="my-4 text-gray-700 leading-relaxed">Benefits include:</p><p class="my-4 text-gray-700 leading-relaxed">Legal benefits - Social Security, 12 days of vacation, Vacation bonus</p><p class="my-4 text-gray-700 leading-relaxed">Superior benefits - medical insurance, Vision & dental plan, GymPass, Referral bonus, Birthday bonus</p><p class="my-4 text-gray-700 leading-relaxed">(Amongst others)</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Sales Development Representative

Project Manager

Sr. Brand Designer

HR Manager

HR Manager

Business Strategy & Operations Manager

RVP, Commercial Sales

Sr. Brand Designer

Customer Success Manager, Key Accounts

Job Details