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The Research Analyst is responsible for conducting thorough investigative research and analysis to support Diligent’s intelligence and compliance assignments. This role involves leveraging various research tools and databases to deliver clear, accurate, and actionable reports, aligning with established standards and client requirements. The analyst will work within the Investigative Analysis Group (IAG), reporting directly to the IAG Project Manager.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">About Us</h1>Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on <a href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a> and <a href="https://www.facebook.com/DiligentCorporation/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Facebook</a><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Position Overview</h1>The Research Analyst is responsible for conducting thorough investigative research and analysis to support Diligent’s intelligence and compliance assignments. Working within the Investigative Analysis Group (IAG), this position leverages a variety of research tools and databases to deliver clear, accurate, and actionable reports in alignment with established standards and client requirements. This position will report directly to the IAG Project Manager within the Investigative Analysis Group (IAG).<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Key Responsibilities and Accountabilities:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conduct research using publicly available online sources, proprietary databases, subscription services, and specialized search tools to support Open-Source Investigations (OSI), Enhanced Due Diligence (EDD), and other intelligence assignments as required.</li><li class="leading-relaxed">Analyze identified information relevant to assigned report types, including regulatory compliance, investigative analysis, vulnerability assessments, and other areas as directed.</li><li class="leading-relaxed">Fact-check and reconcile gathered information for accuracy, clarity, and completeness, ensuring all deliverables meet required quality standards and adhere to Diligent’s protocols and templates.</li><li class="leading-relaxed">Assist supervisors in the final review and uploading of Investigative Analysis Group (IAG) product types, helping ensure consistency and compliance with project objectives.</li><li class="leading-relaxed">Maintain strict adherence to Diligent guidelines and instructions, ensuring all research activities and deliverables conform to defined standards for OSI, EDD, and related products.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Required Experience/Skills:</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree from an accredited institution, or equivalent international qualification, preferably in business, law, international relations, or a related field.</li><li class="leading-relaxed">Foundational professional experience in conducting investigative research and analysis in areas such as Anti-Bribery and Anti-Corruption (ABAC), Know Your Customer (KYC), or anti-money laundering (AML) is helpful but not mandatory.</li><li class="leading-relaxed">Strong analytical skills, with the capacity to synthesize, reconcile, and present information clearly and accurately.</li><li class="leading-relaxed">Solid written and verbal communication skills in English.</li><li class="leading-relaxed">High attention to detail and a commitment to meeting quality standards, including strict adherence to established reporting protocols.</li><li class="leading-relaxed">Proficiency with the Microsoft Office suite (Outlook, Word, Excel) and basic comfort working in digital workspaces and document management systems.</li></ul><h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">What Diligent Offers You</h1><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li><li class="leading-relaxed">We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li><li class="leading-relaxed">We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li><li class="leading-relaxed">Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li></ul>Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's <a href="https://www.diligent.com/company/eeo-policy/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEO Policy</a> and <a href="https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&hash=614AE342F4AB51A091EA3E15F84F7E49" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Know Your Rights</a>. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:recruitment@diligent.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@diligent.com</a>. To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

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Company: Morningstar is a leading provider of independent investment research in North America, Europe, Australia, and Asia. We offer a wide variety of products and solutions that serve market participants of all kinds, including individual and institutional investors in public and private capital markets, financial advisors, asset managers, retirement plan providers and sponsors, and issuers of securities. Morningstar India has been a Great Place to Work-certified company for the past eight consecutive years.Team: Morningstar’s Research group provides independent analysis on individual securities, managed investments, portfolios, and markets. The group also collects and maintains high-quality data on the equities, managed investments, and fixed-income investments we cover in our database, one of the largest investment databases in the world. Morningstar is one of the largest independent sources of manager, equity, and credit research in the world. 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Research Analyst

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Customer Support Specialist

Job Details