Diligent Corporation

Client Success Advisor

Senior Demand Generation Manager

Enterprise Account Executive - GRC

Senior Product Manager - AI

Senior Manager, Talent Acquisition (1 Year Maternity Cover)

Customer Support Specialist

Customer Support Specialist (Weekend)

Technical Pre-Sales Prototyper / Forward Deployment Engineer

Diligent is seeking an experienced GRC Advisor to join their team, focusing on key accounts to drive platform adoption, retention, and identify expansion opportunities. This role is crucial for Diligent's Customer Success strategy, leveraging GTM and value drivers. The advisor will serve clients by optimizing GRC platform functionality, assessing requirements, and collaborating on roadmaps to ensure proper understanding and usage of solutions. This position is for individuals passionate about serving others and making an impact in the GRC space.

Senior Field Marketing Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3><p class="my-4 text-gray-700 leading-relaxed">Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.</p><p class="my-4 text-gray-700 leading-relaxed">At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.</p><p class="my-4 text-gray-700 leading-relaxed">Learn more at diligent.com or follow us on <a href="https://www.linkedin.com/company/diligent-board-member-services/mycompany/verification/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a> and <a href="https://www.facebook.com/DiligentCorporation/" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Facebook</a></p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview</h3><p class="my-4 text-gray-700 leading-relaxed">Diligent is looking for an experienced GRC Advisor to join the team and work on Key accounts to drive adoption and retention and identify areas for expansion within our platform. This position will leverage our GTM, and value drivers established through combining people, process, and technology. If you are anything like the talented GRC Advisors at Diligent then this feeling you have, might be the desire to serve others- but you are blinded by the limits placed on you in your current role. The GRC Advisor role is key to Diligent’s Customer Success retention strategy.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide guidance and best practices on configuring, customizing, and optimizing the functionality of the GRC platform and modules to align with clients’ business processes and objectives</li><li class="leading-relaxed">Conduct in-depth assessments of clients’ GRC requirements, objectives, and challenges to recommend tailored solutions to address their business needs and goals</li><li class="leading-relaxed">Collaborate with clients on internal roadmaps, governance, risk, and compliance requirements to be implemented within Diligent’s platform</li><li class="leading-relaxed">Ensure proper understanding and adoption of the platform solutions to identify at-risk clients and help increase usage of the software and modules</li><li class="leading-relaxed">Partner closely with internal Product, Customer Success, Support, and Sales teams to drive continuous improvement of the platform based on client use cases</li><li class="leading-relaxed">Monitor industry trends, regulatory developments, and emerging best practices in the GRC landscape to proactively share insights and recommendations with clients from a subject matter expert perspective</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Experience/Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Adaptive mindset and ability to drive out a meaningful path to how our customers see tangible business value.</li><li class="leading-relaxed">Ability to build relationships both internally and externally to understand the underpinning needs of Diligent in terms of delivering proposed business value.</li><li class="leading-relaxed">Minimum of 3 years of experience in a client-facing role withing the legal, audit, risk, or compliance industry</li><li class="leading-relaxed">Understanding of GRC domain, regulations, industry standards, as well as experience with software solutions and platforms</li><li class="leading-relaxed">Excellent communication and interpersonal skills, with the ability to effectively engage with clients and stakeholders at all levels within an organization and translate technical concepts into business terms</li><li class="leading-relaxed">Strong analytical and problem-solving abilities, with the capacity to assess complex business challenges and develop solutions that drive value and automation for clients</li><li class="leading-relaxed">Highly organized and detail-oriented, with the ability to manage multiple client engagements concurrently and prioritize tasks in a fast-paced environment</li><li class="leading-relaxed">Willingness to travel to client sites</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What Diligent Offers You</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Creativity is ingrained in our culture.</strong> We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients</li><li class="leading-relaxed"><strong>We care about our people.</strong> Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few</li><li class="leading-relaxed"><strong>We have teams all over the world</strong>. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.</li><li class="leading-relaxed"><strong>Diversity is important to us.</strong> Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.</p><p class="my-4 text-gray-700 leading-relaxed">To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to <strong>work onsite at least 50% of the time.</strong> We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.</p><p class="my-4 text-gray-700 leading-relaxed">We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's <a href="https://www.diligent.com/company/eeo-policy/" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEO Policy</a> and <a href="https://www.diligent.com/-/media/project/diligent/master/eeo-is-the-law-poster-eeocselfprintposter-and-ofccp-supplement-from-20170719.pdf?rev=96fafda8-f51d-44b6-a380-9af42898f526&hash=614AE342F4AB51A091EA3E15F84F7E49" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Know Your Rights</a>. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at <a href="mailto:recruitment@diligent.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@diligent.com</a>.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>To all recruitment agencies:</strong> Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.</p>

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As a Technical Implementation Engineer at Telnyx, you will partner with onboarding customers to integrate, optimize, and execute their solutions on the Telnyx platform. This hands-on role involves solving complex telecom and connectivity challenges, from embedding real-time messaging for FinTechs to scaling voice and AI infrastructure for HealthTech platforms. You will act as a bridge between Telnyx's cutting-edge telecom APIs, Mission Control Platform, and customer business systems, shaping how companies communicate at scale.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Telnyx</h3><p class="my-4 text-gray-700 leading-relaxed">Telnyx is an industry leader that's not just imagining the future of global connectivity—we're building it. From architecting and amplifying the reach of a <a href="https://telnyx.com/our-network" target="<em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">private, global, multi-cloud IP network</a>, to bringing <a href="https://telnyx.com/resources/about-edge-connectivity" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">hyperlocal edge</a> technology right to your fingertips through intuitive APIs, we're shaping a new era of seamless interconnection between people, devices, and applications.</p><p class="my-4 text-gray-700 leading-relaxed">We're driven by a desire to transform and modernize what's antiquated, automate the manual, and solve real-world problems through innovative connectivity solutions. As a testament to our success, we're proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.</p><p class="my-4 text-gray-700 leading-relaxed">Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us, you can be part of laying the foundations for this interconnected future. We're currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Role</h3><p class="my-4 text-gray-700 leading-relaxed">At Telnyx, we empower companies to build scalable, global communications products. As a Technical Implementation Engineer, you’ll work directly with our onboarding customers to implement, optimize, and execute their integrations on to the Telnyx platform. You won’t just help customers get started—you’ll be their partner in solving complex telecom and connectivity challenges. From embedding real-time messaging into global FinTechs to scaling secure voice and AI infrastructure for HealthTech platforms, your work will shape how companies communicate at scale. This is a hands-on, technical role where you'll act as a bridge between our cutting-edge telecom APIs, Mission Control Platform, and the real-world business systems of our customers.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own technical implementation end-to-end: You’ll lead onboarding for customers, translating their goals into technical success and custom configuration on the Telnyx platform.</li><li class="leading-relaxed">Develop solutions: Whether integrating SIP trunks with cloud PBXs or optimizing webhook delivery pipelines, you'll solve customer challenges using code, configuration, and creativity.</li><li class="leading-relaxed">Collaborate cross-functionally: Partner with Solutions Engineers, Product, and Support to ensure customer success through deployment and beyond.</li><li class="leading-relaxed">Deploy with impact: The cutting edge of AI innovation today is in real-time communications and your work will support those businesses and more.</li><li class="leading-relaxed">Continuously improve: Use customer feedback, onboarding metrics, and your own insights to iterate on the implementation process and help scale our technical onboarding playbooks.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Expertise: Proficiency with APIs, telecom systems (e.g. SIP, WebRTC, call routing), and cloud platforms. You’re comfortable writing and debugging code in Python, JavaScript, or similar.</li><li class="leading-relaxed">Systems Thinker: You can architect how Telnyx fits into a customer’s broader tech stack and anticipate integration challenges before they surface.</li><li class="leading-relaxed">Problem Solver: You love untangling technical puzzles and building solutions that stick.</li><li class="leading-relaxed">Customer-Facing Engineer: You’re just as comfortable diving into packet captures as you are leading a technical onboarding call with a CTO.</li><li class="leading-relaxed">Adaptable Collaborator: You thrive in dynamic, high-autonomy environments where each customer is different and the playbook evolves daily.</li><li class="leading-relaxed">Experience: 2+ years in a technical role—implementation engineering, customer engineering, solutions architecture, or a similar capacity.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus Points For</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in telecom, VoIP, or programmable communications</li><li class="leading-relaxed">Familiarity with authentication protocols (e.g., OAuth, token-based auth)</li><li class="leading-relaxed">Experience with tools like Postman, Wireshark, or SIP debuggers</li><li class="leading-relaxed">Fluency in other EMEA languages (French, German, etc.)</li></ul><p class="my-4 text-gray-700 leading-relaxed">For Colorado residents: We accept applications until this role is filled, targeting a late-July start date. Salary is in the range of $55,000 - $65,000 before variable ($85,000 - $90,000 OTE) with benefits info below:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Share Options</li><li class="leading-relaxed">401(k): Human Interest Plan w/ 4% Company Match (Eligible After 3 Months)</li><li class="leading-relaxed">Healthcare & Dental: Company Covers 50%</li><li class="leading-relaxed">Flexible Paid Time Off (Flex PTO)</li><li class="leading-relaxed">And More</li></ul>

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Client Success Advisor

Client Success Advisor

Senior Demand Generation Manager

Enterprise Account Executive - GRC

Senior Product Manager - AI

Senior Manager, Talent Acquisition (1 Year Maternity Cover)

Customer Support Specialist

Customer Support Specialist (Weekend)

Technical Pre-Sales Prototyper / Forward Deployment Engineer

Job Details