Doola

Customer Care Team Lead

UX Analyst

Inside Sales Representative

doola HQ Video Host

AI Engineering Manager

IRS / EIN Specialist

Pitch Us on a Role (Remote)

BYOF (Bring Your Own Friend) (Remote)

Tax Preparer

doola is seeking a strong, empathetic, and results-driven Customer Care Team Lead to manage a team of Customer Care Agents and Account Managers. This role is crucial for developing talent, ensuring high-quality customer support, resolving escalations, and driving operational excellence. The ideal candidate will have experience coaching and mentoring frontline teams, managing escalations effectively, and executing under pressure while handling multiple priorities.

Bookkeeper

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About doola</h3><p class="my-4 text-gray-700 leading-relaxed">doola is a dynamic company committed to simplifying the complexities of business formation, payment setup, compliance, taxes, and more. We empower entrepreneurs and businesses of all sizes to navigate the intricate landscape of financial and regulatory requirements with ease, allowing them to focus on what truly matters - building and growing their ventures.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3><p class="my-4 text-gray-700 leading-relaxed">We are looking for a strong, empathetic, and results-driven <strong>Customer Care Team Lead</strong> to manage a team of Customer Care Agents and Account Managers. In this role, you will play a key part in developing talent, ensuring high-quality support, resolving escalations, and driving the team toward operational excellence. The ideal candidate has experience coaching and mentoring frontline teams, managing escalations with grace, and executing under pressure while juggling multiple priorities.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, manage, and coach a team of Customer Care Agents and Account Managers to meet KPIs and deliver exceptional service</li><li class="leading-relaxed">Conduct regular 1:1s, performance reviews, and coaching sessions to support individual and team development</li><li class="leading-relaxed">Handle high-priority and sensitive customer escalations with professionalism and urgency</li><li class="leading-relaxed">Oversee and continuously improve QA processes, including reviews, calibration sessions, and reporting</li><li class="leading-relaxed">Monitor and report on team performance metrics, identifying trends and areas for improvement</li><li class="leading-relaxed">Manage multiple projects and deliverables with tight deadlines and shifting priorities</li><li class="leading-relaxed">Develop and maintain internal documentation, training resources, and playbooks</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills and qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a customer support or success leadership role</li><li class="leading-relaxed">Demonstrated ability to coach, develop, and motivate teams</li><li class="leading-relaxed">Experience handling escalated customer issues with professionalism and sound judgment</li><li class="leading-relaxed">Strong QA and process improvement background</li><li class="leading-relaxed">Proven ability to manage competing priorities and tight deadlines</li><li class="leading-relaxed">Exceptional communication, organizational, and problem-solving skills</li><li class="leading-relaxed">Data-driven mindset with a focus on team performance and customer satisfaction</li><li class="leading-relaxed">Comfortable working in a fast-paced, high-growth environment</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Bonus qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with CRM/help desk systems (e.g., Zendesk, HubSpot, Intercom)</li><li class="leading-relaxed">Background in fintech, SaaS, or startup environments</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why join us</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunity to work with a dynamic and innovative company at the forefront of the industry.</li><li class="leading-relaxed">Collaborative and supportive team environment with opportunities for growth and development.</li><li class="leading-relaxed">Competitive compensation package with insane opportunity for growth.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our values and non-values</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Establishing team values is critical. We believe it’s equally essential to identify team non-values. We’re stronger in driving our mission home with both values and non-values taken into account. Note: Our goal in sharing these up front and transparently is to be as straightforward with people as possible. Our goal is not to be combative in our language; it’s to be straightforward.</li><li class="leading-relaxed">Action Item: If you read these values and non-values and get more <em>fired up</em> about working at doola, lets talk: <a href="https://www.doola.com/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://www.doola.com/careers/</a></li></ul><p class="my-4 text-gray-700 leading-relaxed">If you are passionate about helping businesses succeed and thrive, and you possess the skills and experience outlined above, we want to hear from you. Join us at doola and be part of a team dedicated to simplifying the path to business success.</p><p class="my-4 text-gray-700 leading-relaxed">doola is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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Vertx Inc.

Tax Research Intern

Marketing Intern

Cubic corporation

Senior Systems Integration Engineer

Benefits HRIS Specialist

Senior UI/UX Designer

Customer Service Representative

Workday HRIS Analyst

Technical Support Specialist, Umo Mobility

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Vertex Inc. is a remote-first global organization committed to innovation, collaboration, and employee growth, providing cutting-edge tax technology solutions. The 2026 Summer Intern Program in Tax Research offers hands-on experience across multiple departments, focusing on tax law, compliance, and technology. Interns will gain experience with tax complexities, data acquisition, jurisdictional research, and database updates, contributing to product success.

Vertex is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Customer Experience Intern

Inside Sales Intern

Full Stack Developer Intern - Certification Management Platform

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IT Product Manager II

IT Product Manager III

Customer Experience Champion

Sales Enablement Intern

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description:</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Location:</strong> Remote – United States</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Duration:</strong> 12 weeks - cohorts starting in May or June (37.5 hours per week)</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3><p class="my-4 text-gray-700 leading-relaxed">Vertex Inc. is a remote-first global organization that stands out for its commitment to innovation, collaborative culture, and focus on employee growth—our cutting-edge tax technology solutions power global commerce and creativity thrive. Join us to make a meaningful impact and advance your career in a supportive, dynamic workplace!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">2026 Summer Intern Program – Tax Research</h3><p class="my-4 text-gray-700 leading-relaxed">This program offers hands-on experience across multiple departments in Tax Research. This group is great for students passionate about tax law, compliance, and technology. Our Tax Research teams ensure that our products are up to date with the latest tax rates, regulations, and compliance requirements worldwide. The internship program includes comprehensive orientation, networking events, career guidance, and collaborative projects.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Roles and Responsibilities</h3><p class="my-4 text-gray-700 leading-relaxed">As a Tax Research Summer Intern, you will gain hands-on experience with tax complexities, data acquisition, jurisdictional research, and database updates, while auditing tax rates, supporting project execution, and utilizing Vertex software tools to contribute to product success. Interns will join one of the following teams, completing meaningful projects that align with key business initiatives:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Indirect Tax Compliance and Research</strong></li><li class="leading-relaxed"><strong>Tax Research Global Returns International Tax</strong></li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Current students pursuing a bachelor's or master's degree in Accounting, Finance, Taxation, Math or other Business-related field.</li><li class="leading-relaxed">Strong interest in tax law, compliance, and/or the intersection of tax and technology.</li><li class="leading-relaxed">Proficiency in Microsoft Office (including Excel), with strong organizational and analytical skills.</li><li class="leading-relaxed">Ability to work independently and collaboratively with core business hours on the East Coast (HQ - King of Prussia, PA)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other Qualifications</h3><p class="my-4 text-gray-700 leading-relaxed">The Winning Way behaviors that all Vertex employees need in order to meet the expectations of each other, our customers, and our partners.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Communicate with Clarity</strong> - Be clear, concise and actionable. Be relentlessly constructive. Seek and provide meaningful feedback.</li><li class="leading-relaxed"><strong>Act with Urgency</strong> - Adopt an agile mentality - frequent iterations, improved speed, resilience. 80/20 rule – better is the enemy of done. Don’t spend hours when minutes are enough.</li><li class="leading-relaxed"><strong>Work with Purpose</strong> - Exhibit a “We Can” mindset. Results outweigh effort. Everyone understands how their role contributes. Set aside personal objectives for team results.</li><li class="leading-relaxed"><strong>Drive to Decision</strong> - Cut the swirl with defined deadlines and decision points. Be clear on individual accountability and decision authority. Guided by a commitment to and accountability for customer outcomes.</li><li class="leading-relaxed"><strong>Own the Outcome</strong> - Defined milestones, commitments and intended results. Assess your work in context, if you’re unsure, ask. Demonstrate unwavering support for decisions.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Application Process</h3><p class="my-4 text-gray-700 leading-relaxed">We welcome applications from all students excited about starting a career in Tax Research. Our hiring process is designed to be fair and inclusive, ensuring equal opportunity for all applicants. After reviewing applications, selected candidates will be invited to a virtual interview with a recruiter, who will help align the candidate to the best-fit team. If you require any accommodations during the application or interview process, please let us know. We would be happy to assist. We look forward to learning more about you!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Pay Transparency Statement:</h3><p class="my-4 text-gray-700 leading-relaxed">US Base Salary Range: $22.00 - $24.00</p><p class="my-4 text-gray-700 leading-relaxed">Base pay offered to new hires may vary based upon factors including relevant industry and job-related skills and experience, geographic location, and business needs.* The range displayed does not encompass the full potential of the role, which allows for further growth and career progression.</p><p class="my-4 text-gray-700 leading-relaxed">In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.</p><p class="my-4 text-gray-700 leading-relaxed">Learn more about <a href="https://www.vertexinc.com/company/life-vertex" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Life at Vertex</a></p><p class="my-4 text-gray-700 leading-relaxed">and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.</p><p class="my-4 text-gray-700 leading-relaxed">*In no case will your pay fall below applicable local minimum wage requirements*.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.