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The Enterprise Service Engineer delivers high-quality Level 3 customer service for Supply Chain applications, ensuring compliance with global customer Service Level Agreements. This role involves in-depth technical investigation, troubleshooting, root cause analysis, and issue resolution. The engineer will work independently with cross-functional teams, proactively exploring functional and technical product knowledge to provide solutions and contribute to continuous improvement plans for a stable production environment.

Research Engineer - Bangalore

<p class="my-4 text-gray-700 leading-relaxed">E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">POSITION OVERVIEW</h2><p class="my-4 text-gray-700 leading-relaxed">The Enterprise Service Engineer is a member of e2open’s Enterprise Service Engineering team for delivering high quality Level 3 customer service to E2open's Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, have analytical and problem-solving skills, and should be able to work independently with cross functional teams to troubleshoot and resolve problems.</p><p class="my-4 text-gray-700 leading-relaxed">Additionally, the Enterprise Service Engineer should have a pro-active and continuous focus in exploring more on functional and technical knowledge of the product/solution to provide resolution to problems independently.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">RESPONSIBILITES:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform in-depth technical investigation, troubleshooting, root cause analysis and drive issue resolution (including config changes/fixes) escalated by customer support team within the agreed customer SLAs.</li><li class="leading-relaxed">Ensure periodic quality updates on tickets to share the latest status to customers and internal stakeholders.</li><li class="leading-relaxed">Work on identifying and implementing workaround for business continuity.</li><li class="leading-relaxed">Validate code fixes developed and coordinate/plan the UAT with customer for production fix rollout.</li><li class="leading-relaxed">Perform production patch deployment by following e2open’s deployment process.</li><li class="leading-relaxed">Be proactive in identifying and implementing preventative measures for customer problems with better understanding on the customer business processes.</li><li class="leading-relaxed">Collaborate and drive resolution with various internal teams namely Product Development, Professional Services, Cloud Operations, and Quality Assurance.</li><li class="leading-relaxed">The Enterprise Service Engineer will help and mentor Associate Enterprise Service Engineers to troubleshoot and resolve customer problems.</li><li class="leading-relaxed">Enterprise Service Engineer should manage allocated Customer solution independently.</li><li class="leading-relaxed">Participate in solution transition session from Professional Services to Enterprise Service organization to be self-sufficient with functional/technical skills on customer solution.</li><li class="leading-relaxed">Engage and participate in continuous improvement plan activities on assigned solution for a stable production environment and reduction on recurring issues.</li><li class="leading-relaxed">Constantly look for opportunities to automate repetitive or manual activities.</li><li class="leading-relaxed">Participate in creating, maintaining, and utilizing knowledgebase articles.</li><li class="leading-relaxed">Drive and coordinate the weekly review calls with customers.</li><li class="leading-relaxed">Ensure all relevant case details are updated accurately and timely.</li><li class="leading-relaxed">Continuous upskill of functional/technical knowledge on product and customer solution.</li><li class="leading-relaxed">Participate in on-call rotations as assigned.</li><li class="leading-relaxed">Other tasks and activities as assigned.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">QUALIFICATIONS AND EXPERIENCE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Candidate must possess a Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.</li><li class="leading-relaxed">2-4 years of working experience is preferred.</li><li class="leading-relaxed">Excellent written and verbal communication skills, including ability to speak and write fluently in English.</li><li class="leading-relaxed">Excellent time management and organizational skills.</li><li class="leading-relaxed">Analytical mindset and creative problem-solving skills.</li><li class="leading-relaxed">Ability to work well both in a team environment and independently under minimal supervision.</li><li class="leading-relaxed">Strong learning desire and willingness to learn new technologies on own initiative.</li><li class="leading-relaxed">Comfortable working under deadlines and managing customer cases.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred but not required:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Good experience in Scrum or equivalent agile practice.</li><li class="leading-relaxed">Good Knowledge on ITIL, incident and problem management.</li><li class="leading-relaxed">Functional and business process knowledge of the Logistics and Supply Chain industry, as well as experience with logistics, transportation, and shipping software.</li><li class="leading-relaxed">Good exposure on Software Development Lifecycle (SDLC) methodologies, version control and configuration management.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Technical skills:</h3><p class="my-4 text-gray-700 leading-relaxed">Experience with JIRA and SVN.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Planning Only:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-4 year experience or Knowledge of Microsoft Office suite of tools – Excel, Word, Outlook</li><li class="leading-relaxed">2-4 year experience or Knowledge of database concepts and SQL/MS-SQL, PL/SQL.</li><li class="leading-relaxed">2-4 year experience or Knowledge of Linux and Windows Operation System</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Supply Only:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-4 year experience or Knowledge of Microsoft Office suite of tools – Excel, Word, Outlook</li><li class="leading-relaxed">2-4 year experience or Knowledge of database concepts and SQL/MS-SQL, PL/SQL.</li><li class="leading-relaxed">2-4 year experience or Knowledge of programming language i.e. Java, JavaScript, HTML, XML.</li><li class="leading-relaxed">2-4 year experience or Knowledge of Linux and Windows Operation System.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Logistics Only</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-4 year experience in windows application support</li><li class="leading-relaxed">2-4 year Working knowledge of SQL, Microsoft SQL Server with working knowledge of Transaction SQL (T-SQL, Microsoft SQL) query knowledge</li><li class="leading-relaxed">2-4 year experience in Linux server, basic navigation / process management / cron</li><li class="leading-relaxed">Knowledge on SOAP messaging, JSON, XML</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">GTM Only</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">2-4 year experience or Knowledge of database concepts and SQL/MS-SQL, PL/SQL.</li><li class="leading-relaxed">2-4 year experience or Knowledge of programming language i.e. Java, JavaScript, HTML, XML.</li><li class="leading-relaxed">2-4 year experience or Knowledge of Linux and Windows Operation System.</li><li class="leading-relaxed">Knowledge of SQL is required, aptitude test is administered</li><li class="leading-relaxed">Knowledge of messaging protocol such as XML</li><li class="leading-relaxed">Understanding of EDI concepts</li><li class="leading-relaxed">Knowledge in windows application support</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">PHYSICAL REQUIREMENTS:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">General office environment and responsibilities requiring:</li><li class="leading-relaxed">Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday.</li><li class="leading-relaxed">Placing and receiving phone calls.</li><li class="leading-relaxed">Occasionally moving and lifting objects up to 20 pounds.</li><li class="leading-relaxed">May require some travel as needed</li></ul><p class="my-4 text-gray-700 leading-relaxed">E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.</p><p class="my-4 text-gray-700 leading-relaxed">E2open participates in the E-verify program in certain locations, as required by law.</p><p class="my-4 text-gray-700 leading-relaxed">E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.</p>

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HHAeXchange is seeking a highly organized and detail-oriented Corporate Paralegal to join its legal team. The ideal candidate will support the Legal department in various legal matters related to business operations, requiring a strong understanding of corporate law, exceptional organizational skills, and the ability to work independently in a fast-paced environment. This role reports to the General Counsel and is crucial for transforming the healthcare space.

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<p class="my-4 text-gray-700 leading-relaxed">HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. We are seeking a highly organized and detail-oriented Corporate Paralegal to join our legal team. The ideal candidate will play a crucial role in working with and supporting the Legal department in various legal matters related to our business operations. This role requires a strong understanding of corporate law, exceptional organizational skills, and the ability to work independently in a fast-paced environment. This role reports to General Counsel. 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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Essential Job Duties</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prepare, draft, and review legal, regulatory, and operational documents, including customer and vendor contracts, regulatory filings, reports, and insurance applications.</li><li class="leading-relaxed">Assist with management of contract lifecycle, including contract tracking, renewal, and expiration.</li><li class="leading-relaxed">Maintain and organize legal documents, records, and files.</li><li class="leading-relaxed">Support the maintenance of corporate records, including shareholder records, board meeting minutes, and corporate resolutions.</li><li class="leading-relaxed">Assist in coordinating and preparing materials for board meetings and annual shareholder meetings.</li><li class="leading-relaxed">Collaborate with attorneys on various legal projects and initiatives.</li><li class="leading-relaxed">Assist with managing outside counsel and external legal spend.</li><li class="leading-relaxed">Provide assistance on special projects.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Other Job Duties</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Other duties as assigned or requested</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Travel Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Travel up to 10%, including overnight travel</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Education, Experience, Certifications and Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree and/or paralegal certification.</li><li class="leading-relaxed">5+ years’ experience as a paralegal, preferably with in-house experience in a legal department.</li><li class="leading-relaxed">Strong ethical standards and respect for confidentiality.</li><li class="leading-relaxed">Highly organized with the ability to manage multiple tasks and deadlines.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">Ability to work in a fast-paced and changing work environment.</li><li class="leading-relaxed">Proficient in legal research and document management.</li><li class="leading-relaxed">Detail-oriented and able to maintain accuracy in documentation.</li><li class="leading-relaxed">Proficient in using Microsoft Office suite.</li><li class="leading-relaxed">Comfort working independently and communicating with executives and senior management.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The base salary range for this US-based, full-time, and exempt position is $70,000-$85,000, not including variable compensation. 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