Easybrain

Support Manager

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Easybrain is seeking a Support Manager to join their team, focusing on high-quality communication and user care for their mobile games and apps. The role involves responding to player inquiries, providing consultations, handling app store reviews, analyzing inquiry statistics, maintaining a knowledge base, collaborating with project teams, and improving player communication processes.

Middle/Senior Data Analyst

Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond to player inquiries;</li><li class="leading-relaxed">Provide consultations on the functionality of our mobile applications;</li><li class="leading-relaxed">Handle and reply to reviews in the App Store and Google Play;</li><li class="leading-relaxed">Collect and analyze inquiry statistics, generate actionable insights;</li><li class="leading-relaxed">Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies);</li><li class="leading-relaxed">Collaborate with the project team to solve player problems;</li><li class="leading-relaxed">Contribute to improving player communication processes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we’re looking for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent command of English (Advanced/C1+);</li><li class="leading-relaxed">At least 1 year of experience in customer support or a similar role;</li><li class="leading-relaxed">Ready to work within a flexible distributed schedule;</li><li class="leading-relaxed">Strong attention to detail and problem-solving mindset;</li><li class="leading-relaxed">Responsibility and ability to work independently;</li><li class="leading-relaxed">Russian language proficiency;</li><li class="leading-relaxed">Passion for mobile games.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">It’ll be a plus if you have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of an additional foreign language (e.g. German, French, Japanese);</li><li class="leading-relaxed">Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them;</li><li class="leading-relaxed">Familiarity with mobile platforms (iOS, Android).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why this role is exciting:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunity to work with and influence the leading products in their niche;</li><li class="leading-relaxed">Modern tools, transparent processes, and a supportive team;</li><li class="leading-relaxed">Room for professional growth alongside experts in mobile game development.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits:</h3>Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full support in relocating to countries where our offices are located;</li><li class="leading-relaxed">High-end market salary with performance bonuses;</li><li class="leading-relaxed">All needed equipment;</li><li class="leading-relaxed">Regular company events and monthly Friday meetings;</li><li class="leading-relaxed">Social benefits (private medical cover, sports reimbursement, etc.);</li><li class="leading-relaxed">Paid vacations, sick days;</li><li class="leading-relaxed">English, Greek, and Polish online language classes;</li><li class="leading-relaxed">Reimbursement for education and professional development.</li></ul>

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Pulley

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Pulley is seeking a technically savvy, customer-obsessed Onboarding Specialist to join its Professional Services team. This role involves leading complex cap table migrations and 409A valuations for startups, ensuring accurate equity setup and management on Pulley's platform. The specialist will serve as a primary client contact, administer equity plans, troubleshoot technical issues across data, product, and finance, and collaborate cross-functionally to deliver solutions. The position directly empowers founders to make informed equity decisions, supporting long-term company growth.

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<a href="https://job-boards.greenhouse.io/pulley" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Back to jobs</a>New🚂 About Pulley:Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity shouldn’t be.We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of equity and business management tools for founders in an AI-native world. Pulley is growing quickly with over 4,000 customers including startups like Linear, Runway, Fathom, and Roam.Our trajectory is fueled by top investors like Founders’ Fund, Stripe, General Catalyst, Caffeinated Capital, 8vc, Elad Gil, among other great angels. All of our growth has been organic, and we’re growing the team to meet the demand.🌟 About the roleWe’re looking for a technically savvy, customer-obsessed team member to join Pulley’s Professional Services team. This role sits at the intersection of equity expertise and product fluency, helping startups set up and manage their cap tables accurately from day one. You’ll lead complex 409A valuations, guide customers through onboarding journeys, and act as a technical problem-solver across data, product, and finance workflows. Your work directly empowers founders to make smarter equity decisions, laying the groundwork for long-term company growth.🛠 What you’ll do<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and Execute Technical Client Implementations:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as a primary point of contact for onboarding new customers, managing complex cap table migrations</li><li class="leading-relaxed">Work closely with clients to understand their cap table structure, equity awards, and shareholder information to ensure accurate configuration of their cap table on our platform.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Equity Administration:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support clients in implementing, and administering equity plans (option pools, RSUs, ESPPs). Provide guidance on data integrity, vesting schedules, and compliance.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Troubleshooting & Solution Design:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Investigate complex issues spanning data integrity, platform functionality, and integrations. Identify, triage, and resolve technical challenges in collaboration with Product and Engineering.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Cross-Functional Collaboration:</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Sales, Account Managers, Engineers, and Product Managers to scope requirements, deliver technical proofs of concept, and ensure accurate solution delivery.</li></ul>🙌 What you’ll bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">0-1 years of hands-on experience in a customer facing role, ideally at a rapidly growing SaaS company</li><li class="leading-relaxed">CFA, ABV, ASA credential preferred</li><li class="leading-relaxed">Proven track record of successfully managing and executing complex projects from inception to completion</li><li class="leading-relaxed">Stellar communication and presentation skills; the ability to simplify complex concepts for any audience</li><li class="leading-relaxed">Exposure to equity management, cap tables, 409A valuations, or stock-based compensation plans. Prior experience at a SaaS, fintech, or financial services company preferred.</li><li class="leading-relaxed">Familiarity with cryptocurrency markets, trends, and digital assets preferred</li></ul>✨ Why work at Pulley?<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">We’ve moved beyond early-stage uncertainty - Our product has traction and we’re building on a solid foundation, but we’re still early enough in our journey where your work will directly shape the company’s trajectory as we scale.</li><li class="leading-relaxed">Make it easier for anyone to start a company - Founders turn bold ideas into reality - building things that might not exist otherwise. Starting a company is hard enough. Managing equity shouldn’t be. Pulley exists to make equity management simpler, smarter, and more accessible for founders from day one.</li><li class="leading-relaxed">Work with a high-performing and passionate team - We value the concept of <a href="https://www.slideshare.net/reed2001/culture-1798664/21-GreatWorkplaceisStunningColleaguesGreatworkplace" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">stunning colleagues</a></li></ul>and we’re thoughtful about creating a team that is excited about building a great company together. Here are our operating principles:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Principles over playbooks - Understand why strategies succeed or fail by asking questions. When you know the ‘why’, you can adapt, innovate, and find new paths to success.</li><li class="leading-relaxed">Momentum over speed \- Find the best path to deliver value. Build momentum to balance the short term wins vs longer term success.</li><li class="leading-relaxed">Good taste over data \- Take bold bets and trust your instincts to find the unlikely bet.</li><li class="leading-relaxed">Ideas over egos - Let the best idea win, no matter where it comes from. Cultivate an environment where everyone feels empowered to speak up.</li><li class="leading-relaxed">Gladiator over spectator \- Execute; don’t just critique or ideate. You’re the one putting in the work, sweating the details, and driving for results.</li><li class="leading-relaxed">Conviction over consensus - Have the courage to back your ideas strongly, even when they defy the status quo. Disagree and commit.</li><li class="leading-relaxed">Proactive over passive - Drive your own clarity and pull for context. Ask questions, dig deeper, and grasp the full picture.</li></ul>💚 Benefits<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary and equity</li><li class="leading-relaxed">Medical, Dental, and Vision insurance</li><li class="leading-relaxed">Unlimited PTO + Winter holiday break</li><li class="leading-relaxed">Parental leave</li><li class="leading-relaxed">Generous stipends for WFH, learning, wellness, and AI tools</li><li class="leading-relaxed">401(k) match (US) / Pension match (Canada)</li></ul>The range above reflects the typical salary range for this role. The final offer will depend on factors such as your experience, interview performance, level, and other considerations assessed during the hiring process.Create a Job AlertInterested in building your career at Pulley? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=pulley&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.