Easybrain

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Easybrain is seeking a Support Manager to join their team, focusing on high-quality communication and user care for their mobile games and apps. The role involves responding to player inquiries, providing consultations, handling app store reviews, analyzing inquiry statistics, maintaining a knowledge base, collaborating with project teams, and improving player communication processes.

Mobile Marketing Manager

<p class="my-4 text-gray-700 leading-relaxed">Easybrain is looking for a Support Manager to join our incredible team. We develop mobile games and apps that are played by a huge number of people around the world. We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users. That's why we're looking for you!</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond to player inquiries;</li><li class="leading-relaxed">Provide consultations on the functionality of our mobile applications;</li><li class="leading-relaxed">Handle and reply to reviews in the App Store and Google Play;</li><li class="leading-relaxed">Collect and analyze inquiry statistics, generate actionable insights;</li><li class="leading-relaxed">Maintain and expand the knowledge base (guides, templates, FAQs, auto-replies);</li><li class="leading-relaxed">Collaborate with the project team to solve player problems;</li><li class="leading-relaxed">Contribute to improving player communication processes.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who we’re looking for:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent command of English (Advanced/C1+);</li><li class="leading-relaxed">At least 1 year of experience in customer support or a similar role;</li><li class="leading-relaxed">Ready to work within a flexible distributed schedule;</li><li class="leading-relaxed">Strong attention to detail and problem-solving mindset;</li><li class="leading-relaxed">Responsibility and ability to work independently;</li><li class="leading-relaxed">Russian language proficiency;</li><li class="leading-relaxed">Passion for mobile games.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">It’ll be a plus if you have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of an additional foreign language (e.g. German, French, Japanese);</li><li class="leading-relaxed">Experience with customer support platforms (Zendesk, Helpshift), understanding of AI-based tools and experience working with them;</li><li class="leading-relaxed">Familiarity with mobile platforms (iOS, Android).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why this role is exciting:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Opportunity to work with and influence the leading products in their niche;</li><li class="leading-relaxed">Modern tools, transparent processes, and a supportive team;</li><li class="leading-relaxed">Room for professional growth alongside experts in mobile game development.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits:</h3><p class="my-4 text-gray-700 leading-relaxed">Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Full support in relocating to countries where our offices are located;</li><li class="leading-relaxed">High-end market salary with performance bonuses;</li><li class="leading-relaxed">All needed equipment;</li><li class="leading-relaxed">Regular company events and monthly Friday meetings;</li><li class="leading-relaxed">Social benefits (private medical cover, sports reimbursement, etc.);</li><li class="leading-relaxed">Paid vacations, sick days;</li><li class="leading-relaxed">English, Greek, and Polish online language classes;</li><li class="leading-relaxed">Reimbursement for education and professional development.</li></ul>

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The Store Build Specialist plays a pivotal role within the PlayStation Store global organization, ensuring timely and high-quality delivery of store experiences. This involves building the store according to business priorities, collaborating with optimization and personalization teams, and localizing content for consumers. The specialist will use CMS and other tools to manage store categories, product grids, banners, and promotional campaigns, supporting experimentation and adhering to best practices. Some flexibility is required during high-demand periods.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Why PlayStation?</h2><p class="my-4 text-gray-700 leading-relaxed">PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.</p><p class="my-4 text-gray-700 leading-relaxed">PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.</p><p class="my-4 text-gray-700 leading-relaxed">The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Role Overview:</h2><p class="my-4 text-gray-700 leading-relaxed">The Build team plays a pivotal role within the PlayStation Store global organization, helping to deliver relevant experiences to consumers at a market level. The team builds out the store in line with business priorities, collaborates closely with the Optimization and Personalization team, and ensures the delivery of localized content for our consumers.</p><p class="my-4 text-gray-700 leading-relaxed">As part of this global group of build specialists, you’ll be responsible for ensuring PS Store experiences are delivered on time and to a high standard of quality. Some flexibility will be required during high-demand periods or key campaign cycles when workloads naturally increase. (e.g., during peak periods)</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Principal Duties and Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Working as part of a team delivering a best-in-class store experience across all platforms</li><li class="leading-relaxed">Working closely with various stakeholders’ teams (Games Optimisation, Editorial, Personalisation, Digital Games Sales, D2C Commercial, PS Direct, Marketing, etc.) to ensure briefs are followed for key title launches, content drops and Discover Collections and execute merchandising updates of PlayStation Store across PS4, PS5 and Web/Mobile according to said briefs.</li><li class="leading-relaxed">Support the PlayStation Store experimentation program by setting up experiments across all PlayStation Store / devices and assist with other areas of the experimentation program as required by the business</li><li class="leading-relaxed">Proficiently use Content Management System (CMS) for PlayStation Store and other specialist tools to manage PlayStation Store categories, product grids, banner placements, promotional campaigns, experimentation etc…</li><li class="leading-relaxed">Adhering to best practices and processes with the Store / Creative Services / Digital Game Sales / Operations / Product and Customer Service teams</li><li class="leading-relaxed">Contribute to work streams to help increase team efficiency and improve quality of delivery</li><li class="leading-relaxed">Working closely with Incident Management and the Optimization teams within the Store team to resolve incidents related to PS Store Merchandising.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications/Preferred Qualities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in a related field (or equivalent qualification/experience)</li><li class="leading-relaxed">Minimum 2 years’ experience working with CMS tools and Data Management Platforms</li><li class="leading-relaxed">Collaborative mindset to be able to work effectively with global teams across multiple regions and time zones</li><li class="leading-relaxed">Self-motivated and dependable, capable of working independently when needed, with strong ownership of tasks and outcomes</li><li class="leading-relaxed">Excellent communication skills, proactive attitude, and a positive approach with a good sense of humour</li><li class="leading-relaxed">Technical aptitude with the ability to quickly learn and master multiple complex tools</li><li class="leading-relaxed">Strong attention to detail and accuracy when managing data and content</li><li class="leading-relaxed">Ability to prioritise and meet strict deadlines in a fast-paced environment</li><li class="leading-relaxed">Flexible and adaptable, with a willingness to embrace and drive change</li><li class="leading-relaxed">Organised and efficient, demonstrating strong time management and interpersonal skills</li><li class="leading-relaxed">Passion for PlayStation content and understanding of our consumers is desirable but not essential</li></ul><p class="my-4 text-gray-700 leading-relaxed">As you will be working closely with global and local teams, international travel and calls involving late and early hours due to time zone differences may be required.</p><p class="my-4 text-gray-700 leading-relaxed">*PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires, with the freedom to work remotely otherwise.*</p><p class="my-4 text-gray-700 leading-relaxed">*Please refer to our <a href="https://www.playstation.com/en-us/legal/careers-privacy-notice/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Candidate Privacy Notice</a> for more information about how we process your personal information, and your data protection rights.*</p><p class="my-4 text-gray-700 leading-relaxed">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.</p><p class="my-4 text-gray-700 leading-relaxed">Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click <a href="https://careers.playstation.com/benefits" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200"><strong>here</strong></a> to learn more.</p><p class="my-4 text-gray-700 leading-relaxed">The estimated base pay range for this role is listed below.</p><p class="my-4 text-gray-700 leading-relaxed">$94,500 - $141,700 USD</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Equal Opportunity Statement:</h2><p class="my-4 text-gray-700 leading-relaxed">*Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.*</p><p class="my-4 text-gray-700 leading-relaxed">*We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.*</p><p class="my-4 text-gray-700 leading-relaxed">*PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.*</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.