<p>Founded in 2016, Easybrain is a mobile game developer with more than 1.5 billion downloads.</p><p>Advanced expertise in game development, product management, and performance marketing as well as a data-driven approach with extensively powerful in-house analytics, creativity, and excellence in everything we do are fundamental parts of our efforts.</p><p>We deliver market-leading puzzle and logic games such as Sudoku.com, Nonogram.com, Blockudoku, Jigsaw Puzzles, Art Puzzle, Number Match and others.</p><p>In 2021 Easybrain merged with Embracer. As part of the Embracer Group, Easybrain continues to develop strong mobile game titles and strive towards new achievements.</p>

Easybrain

HR Manager

Middle Mobile QA Engineer

Mobile QA Engineer (LiveOps)

Senior Data Engineer

HTML5 Game Developer

The HR Manager will be responsible for the company's HR processes and new recruitments. Key responsibilities include recruiting, pre-screening, and conducting interviews. They will coordinate employee adaptation and performance, implement HR policies, advise management on personnel issues, provide employee support, organize corporate events, prepare reports, and supervise health and safety policies. This role offers the opportunity to contribute to a growing team that develops high-quality products.

<div><span style="font-size: 16px">Easybrain is looking for a skilled HR Manager, who will be a part of our current HR team and responsible for our HR processes and new recruitments. This is a great opportunity for you to make a meaningful impact on our growing team that develops top-notch products.</span></div><div><br></div><div><b style="font-size: 16px">Responsibilities:</b></div><div><span style="font-size: 16px">- Recruiting, pre-screening, on-site/online interviews;</span></div><div><span style="font-size: 16px">- Coordinating adaptation and performance;</span></div><div><span style="font-size: 16px">- Working with current HR procedures and policies, and implementing new ones;</span></div><div><span style="font-size: 16px">- Advising management on personnel management issues;</span></div><div><span style="font-size: 16px">- Providing support to employees and resolving any HR-related issues;</span></div><div><span style="font-size: 16px">- Organising corporate and social events;</span></div><div><span style="font-size: 16px">- Preparing various reports and ad-hoc analysis;</span></div><div><span style="font-size: 16px">- Supervising health and safety policies.</span></div><div><br></div><div><b style="font-size: 16px">Requirements:</b></div><div><span style="font-size: 16px">- 3+ years of experience in the HR field, preferably in an international IT/gaming company;</span></div><div><span style="font-size: 16px">- Managerial skills;</span></div><div><span style="font-size: 16px">- Great interpersonal and communication skills;</span></div><div><span style="font-size: 16px">- Russian language proficiency;</span></div><div><span style="font-size: 16px">- Very good command of the English language.</span></div><div><br></div><div><b style="font-size: 16px">Benefits:&nbsp;</b></div><div><span style="font-size: 16px">Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer:</span></div><div><span style="font-size: 16px">- Working in a team of passionate HR;</span></div><div><span style="font-size: 16px">- High-end market salary with performance bonuses;</span></div><div><span style="font-size: 16px">- All needed equipment;</span></div><div><span style="font-size: 16px">- Regular company events and monthly Friday meetings;</span></div><div><span style="font-size: 16px">- Social benefits (private medical cover, sports reimbursement, etc.);</span></div><div><span style="font-size: 16px">- Paid vacations, sick days;</span></div><div><span style="font-size: 16px">- English online language classes;</span></div><div><span style="font-size: 16px">- Reimbursement for education and professional development.</span></div>

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The Chargeback Specialist will handle disputes and chargebacks, act as an interface between the PhonePe Customer Support team, internal technical teams, and external businesses/services. They are responsible for resolving both technical and non-technical issues raised by customers on the PhonePe platform. This involves analyzing disputes, developing and monitoring solutions, providing feedback, maintaining records of problem analysis, and troubleshooting customer payment issues. They are expected to provide timely and accurate resolution to customer issues, address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment.

<p><span style="color: rgba(0, 0, 0, 0.6);">PhonePe was founded in December 2015 and has emerged as India’s largest payments app, enabling digital inclusion for consumers and merchants alike. </span></p>

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<div><p><strong>About PhonePe Group:&nbsp;</strong></p> <p>PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.</p> <p><strong><span style="font-family: tahoma, sans-serif;"><span style="color: #000000;">Culture</span></span></strong></p> <p style="text-align: justify;"><span style="font-weight: 400;">At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">environment for you is just one of the things we do. We empower people and trust them to do the right </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of </span><span style="font-weight: 400;">&nbsp;</span><span style="font-weight: 400;">the best minds in the country and executing on your dreams with purpose and speed, join us!</span></p> <p><iframe src="https://www.linkedin.com/embed/feed/update/urn:li:ugcPost:6602432465934082048?compact=1" width="380" height="214"></iframe></p></div><div><p><strong>JOB DESCRIPTION</strong></p> <p>&nbsp;</p> <table> <tbody> <tr> <td> <p><strong>Job Objective:</strong>&nbsp;</p> <p>We are looking for someone who can handle disputes/chargebacks, handle stakeholders,&nbsp; be the interface&nbsp; for PhonePe Customer Support team, internal technical team and external business / services. Responsible for providing timely and accurate resolution to both technical &amp; non technical issues raised by customers on the PhonePe platform.</p> <p>A Recon Specialist&nbsp; is expected to address chronic system issues, provide process improvements, develop internal documentation and contribute to a team environment, all while adhering to service level agreements.</p> </td> </tr> <tr> <td> <p><strong>Role Expectations:&nbsp;</strong></p> <p><strong>&nbsp;</strong></p> <ul> <li>Analysis of disputes/chargebacks with end to end closure post discussion with relevant stakeholders.</li> <li>Developing, owning and monitoring solutions for production and non-production environments and applications.</li> <li>Flexible to take up extra Initiative or additional work as per the organizational requirement&nbsp;</li> <li>Provide feedback from customer users to the team.</li> <li>Maintain on-going record of problem analysis and resolution activity in an on-call tracking system Desired Skills &amp; Education.</li> <li>Diagnosing, troubleshooting and fixing issues related to Customer payments.</li> </ul> </td> </tr> <tr> <td> <p><strong>Experience, Skills, Qualifications:</strong></p> <br> <ul> <li>2-3 years of experience in dispute management and in NPCI products.</li> <li>Proven success in a fast paced production support environment.&nbsp;</li> <li>Good in problem solving and analytical skills.&nbsp;</li> <li>Demonstrated ability to communicate effectively in writing, ideally with a successful track&nbsp;</li> <li>Record of responding to/resolving customer issues through written communication Excellent written and oral communications skills&nbsp;</li> <li>Prior experience in e-commerce or payments / web services domain as a Technical support executive • Ability to effectively work with cross functional teams.</li> <li>&nbsp;Possess ability to understand business problems and provide solutions/information related to the business requirements.&nbsp;</li> </ul> </td> </tr> </tbody> </table> <p>&nbsp;</p></div><div><p><strong>PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)</strong></p> <ul> <li style="text-align: left;"><strong>Insurance Benefits - </strong><span style="font-weight: 400;">Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance</span></li> <li style="text-align: left;"><strong>Wellness Program -</strong><span style="font-weight: 400;"> Employee Assistance Program, Onsite Medical Center, Emergency Support System</span></li> <li style="text-align: left;"><strong>Parental Support - </strong><span style="font-weight: 400;">Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program</span></li> <li style="text-align: left;"><strong>Mobility Benefits - </strong><span style="font-weight: 400;">Relocation benefits, Transfer Support Policy, Travel Policy</span></li> <li style="text-align: left;"><strong>Retirement Benefits - </strong><span style="font-weight: 400;">Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment&nbsp;</span></li> <li style="text-align: left;"><strong>Other Benefits - </strong><span style="font-weight: 400;">Higher Education Assistance, Car Lease, Salary Advance Policy</span></li> </ul> <p style="text-align: justify;"><strong><em>Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe <a href="https://blog.phonepe.com/tagged/people" target="_blank">on our blog</a>.</em></strong></p> <p><a href="https://www.phonepe.com/careers/" target="_blank"><strong>Life at PhonePe</strong></a></p> <p><a href="https://www.phonepe.com/press/" target="_blank"><strong>PhonePe in the news</strong></a></p></div></div><div class="divider" role="separator"></div>

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