Eccentric

Omnichannel purchase platform powered by XR



HR Coordinator

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As an HR Coordinator, you will play a crucial role in ensuring a productive and positive workplace. Your responsibilities will include developing and implementing HR strategies aligned with overall business objectives, managing employee relations, overseeing recruitment and selection processes, and providing support for employee development and engagement. You will be involved in maintaining HR records, ensuring legal compliance, and monitoring HR metrics to support decision-making. The role requires strong interpersonal skills, knowledge of HR best practices, and the ability to build effective relationships at all levels within the company.

Automotive Visualizer

<div>The role of a HR manager is important to business success. People are our most important asset and you’ll be the one to ensure we have a happy and productive workplace where everyone works to realize our established mission and objectives. Promoting corporate values and shaping a positive culture is a vital aspect of this role</div><div>&nbsp;</div><div><strong>Your responsibilities:&nbsp;</strong></div><div>&nbsp;</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement HR strategies and initiatives aligned with the overall business strategy</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bridge management and employee relations by addressing demands, grievances or other issues</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the recruitment and selection process</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Prepares employees for assignments by establishing and conducting orientation and training programs.</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support current and future business needs through the development, engagement, motivation and preservation of human capital</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and monitor overall HR strategies, systems, tactics and procedures across the organization</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Nurture a positive working environment</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Oversee and manage a performance appraisal system that drives high performance</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintain pay plan and benefits program</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Assess training needs to apply and monitor training programs</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Report to management and provide decision support through HR metrics</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure legal compliance throughout human resource management</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records.</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.</div><div>&nbsp;</div><div><strong>Skill sets/Experience we require:</strong></div><div>&nbsp;</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proven working experience as HR manager or other HR executive</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;People oriented and results driven</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrable experience with human resources metrics</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of HR systems and databases</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to architect strategy along with leadership skills</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent active listening, negotiation and presentation skills</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Competence to build and effectively manage interpersonal relationships at all levels of the company</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;In-depth knowledge of labor law and HR best practices</div><div>&nbsp;</div><div><strong>Pedigree:&nbsp;</strong></div><div>&nbsp;</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree or equivalent certifications in Human Resources or Organization Development&nbsp;</div><div>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Active participation in HR communities like SHRM/NHRD&nbsp;</div><div>&nbsp;</div><div>&nbsp;</div>

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Betson Group

Payments and Fraud Shift Leader

Qualcomm

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2><strong><span data-contrast="none">Overview:</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></h2>
<p><span data-contrast="none">The function of the Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud</span><span data-contrast="none"> Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and faci</span><span data-contrast="none">litate internal communication, a</span><span data-contrast="none">s well as offe</span><span data-contrast="none">r guidance to payments analysts.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p>
<h2><strong><span data-contrast="none">Main Responsibilities:</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></h2>
<p><span data-contrast="none">The main responsibilities include but are not limited to:</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Allocation and prioritization of task during the shift.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Being the first line of contact for 3rd party providers regarding payments related issues.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Taking ownership of any issues occurring d</span><span data-contrast="none">uring their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Answering escalations</span><span data-contrast="none">&nbsp;from&nbsp;</span><span data-contrast="none">customer s</span><span data-contrast="none">upport and following up on the</span><span data-contrast="none">&nbsp;timely resolution of issues.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">H</span><span data-contrast="none">andling&nbsp;</span><span data-contrast="none">of&nbsp;</span><span data-contrast="none">payments</span><span data-contrast="none">&nbsp;and risk</span><span data-contrast="none">&nbsp;queri</span><span data-contrast="none">es and escalations from&nbsp;</span><span data-contrast="none">customer support via chat</span><span data-contrast="none">,&nbsp;</span><span data-contrast="none">IM&nbsp;</span><span data-contrast="none">and&nbsp;</span><span data-contrast="none">emails.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Cooperate with Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none">&nbsp;on any issues facing the team.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Work together with Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud Team Leader</span><span data-contrast="none">&nbsp;in order to improve and maintain procedures within the Payments Team.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Raise any trends in escalations, denoting a possible generic issue with anything payment related.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;</span><span data-contrast="none">up&nbsp;</span><span data-contrast="none">is done to ensure minimal down time</span><span data-contrast="none">&nbsp;and customer impact.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Point of contact for any payment&nbsp;</span><span data-contrast="none">and&nbsp;</span><span data-contrast="none">fraud</span><span data-contrast="none">&nbsp;</span><span data-contrast="none">related issues or questions.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="none">Processing of internal crediting requests.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="none">Be a point of assistance to&nbsp;</span><span data-contrast="none">the other team mem</span><span data-contrast="none">bers when the need arises.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="none">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;</span><span data-contrast="none">and&nbsp;</span><span data-contrast="none">Fraud</span><span data-contrast="none">&nbsp;</span><span data-contrast="none">Shift Leader tasks.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="none">Help in processing payments when needed and any other</span><span data-contrast="none">&nbsp;additional tasks when required.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Help to create and maintain an effective and positive working environment.</span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></li>
</ul>
<h2><strong><span data-contrast="none">Reporting:&nbsp;</span></strong><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}">&nbsp;</span></h2>
<p><span data-contrast="none">T</span><span data-contrast="none">o&nbsp;</span><span data-contrast="none">Payments</span><span data-contrast="none">&nbsp;and&nbsp;</span><span data-contrast="none">Fraud</span><span data-contrast="none"> Team Leader.</span></p>
<h2><strong>Extra awesome:</strong></h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
<p>&nbsp;</p>
<h2 style="text-align: center;"><strong>Challenge accepted?</strong></h2>
<p style="text-align: center;">We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.</p>
<h6 style="text-align: center;"><strong><em>By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></em></strong></h6>

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