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R5 Labs, an innovative tech company and ServiceNow official partner, is seeking a ServiceNow CSM Consultant to lead strategic implementation and optimization projects for French-speaking clients. The role involves analyzing client needs and delivering customized solutions to enhance operational efficiency and client satisfaction in the French market. Candidates can specialize as a Senior Technical Consultant or a Business Process Consultant, focusing on Customer Service Management (CSM) solutions.

We're R5 Labs, the innovative tech company behind Edgemony and Product Heroes and ServiceNow official partners. With a passion for creating high-impact solutions, we're on a mission to build and deliver industry-leading services and tools for our clients in the French market. If you're ready to be part of a collaborative team focused on delivering value through technology, we'd love to meet you!<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Summary</h3>As a ServiceNow CSM Consultant at R5 Labs, you'll lead strategic implementation and optimization projects specifically focused on Customer Service Management (CSM) solutions.We're looking for professionals who can fill either a Senior Technical Consultant (STC) role or a Business Process Consultant (BPC) role - you don't need to have both skill sets, expertise in one area is perfectly sufficient. You'll partner directly with French-speaking clients, analyze their needs, and deliver customized solutions that enhance operational efficiency and client satisfaction across the French market.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">ServiceNow Expertise: Minimum of 5 years of direct, hands-on experience implementing and configuring ServiceNow, specifically with demonstrated expertise in CSM modules.</li><li class="leading-relaxed">Communication Skills: Excellent written and verbal communication capabilities, with a proven ability to articulate technical concepts clearly to both technical and non-technical stakeholders.</li><li class="leading-relaxed">Language: Fluency in French and English is mandatory.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">For Senior Technical Consultant (STC) Profile:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Technical Proficiency: Strong knowledge of ServiceNow platform customization and development.</li><li class="leading-relaxed">Certifications: Certified Implementation Specialist (CIS) certifications in CSM modules highly preferred.</li><li class="leading-relaxed">Project Management Skills: Proven track record managing and delivering multiple concurrent ServiceNow projects with a focus on targeted modules, meeting deadlines, and effectively prioritizing tasks.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">For Business Process Consultant (BPC) Profile:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Business Analysis: Strong expertise in business process analysis, requirements gathering, and process optimization.</li><li class="leading-relaxed">Industry Knowledge: Deep understanding of customer service operations and best practices.</li><li class="leading-relaxed">Stakeholder Management: Proven ability to work with business stakeholders to define requirements and drive adoption.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Details</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Location: France</li><li class="leading-relaxed">Start: ASAP</li><li class="leading-relaxed">Time commitment: full-time</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3>Take part in one of the most strategic ServiceNow implementations in France, working with some of the most important clients in the region.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Monzo

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Monzo is seeking a Staff Technical Program Manager to lead the launch of new products in multiple countries starting in 2025. This high-impact role requires strong technical expertise and leadership to achieve ambitious goals. Reporting to the VP of Engineering, the successful candidate will collaborate with diverse technical and non-technical stakeholders to ensure Monzo's continued success in making money work for everyone, everywhere.

We’re building the best bank in the world - a bank you'd be proud to use - and that means bringing together a talented team with diverse experiences, backgrounds and skills. We believe there should be an alternative to the banking of the past: we're focused on solving problems, rather than selling financial products, making your financial life simpler, and giving you complete control from your smartphone. Internally, we encourage an open, collaborative, inclusive working environment. We contribute to open source software, and we continually engage with our wonderful community. We’re hiring talented, creative problem-solvers to help us build the bank of the future.

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🚀 We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as <a href="https://monzo.com/current-account/personal" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">personal</a> and <a href="https://monzo.com/business-banking" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">business</a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">joint accounts</a>, <a href="https://monzo.com/current-account/16-17" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">free kids account</a> and <a href="https://monzo.com/flex" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">save</a>, <a href="https://monzo.com/investments" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">invest</a> and <a href="https://monzo.com/pensions" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">combine their pensions</a> with us.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products - we want to solve problems and change lives through Monzo ❤️<a href="https://www.youtube.com/watch?v=U62l09nB0M4" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Hear from our UK team about what it's like working at Monzo</a> ✨---📍London or Remote (UK) | 💰Competitive base salary and stock options | <a href="https://monzo.com/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Benefits</a>🚀 We’re on a mission to make money work for everyone.We’re waving goodbye to the complicated and confusing ways of traditional banking.With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!We’re not about selling products - we want to solve problems and change lives through Monzo ❤️<a href="https://www.youtube.com/watch?v=U62l09nB0M4" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Hear from our team about what it's like working at Monzo</a> ✨At Monzo, our mission is to make money work for everyone, everywhere. We’re looking for a Staff Technical Program Manager to drive the launch of new Products across multiple new countries over 2025 and beyond. This is a high-impact role that demands both technical expertise and exceptional leadership to drive our ambitious goals.Reporting to our VP of Engineering you will collaborate with a wide range of technical and non-technical stakeholders to ensure Monzo’s continued success.You should apply if:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have 5+ years of experience managing complex technology programs or products from inception to launch.</li><li class="leading-relaxed">You are able to communicate clearly and persuasively to a wide range of audiences, including executive leadership.</li><li class="leading-relaxed">You are comfortable in a global business with a presence in multiple markets and want to be a part of scaling this further</li><li class="leading-relaxed">You can work effectively with a diverse range of people and working styles to get stuff done, and are able to thoughtfully and constructively challenge and influence the people you work with.</li><li class="leading-relaxed">You understand how functionality comes together (across products and platforms) to deliver value for users, and identify/mitigate delivery risks proactively; can propose and drive a technical solution.</li><li class="leading-relaxed">You are comfortable personally diving deep into the data to make good decisions in complex situations where there’s often no “right answer”.</li></ul>The interview process:1. Recruiter Call (30 mins) You'll meet our Engineering Leadership Recruiter to discuss your experience and learn more about Monzo. They'll be your partner and guide throughout the interview process.2. Initial Call (45 mins) You'll meet with one of our engineering leaders. They'll ask you about your previous experience, in particular program execution and technical leadership. They’ll also make time to tell you about Monzo and answer your questions.3. Loop Stage (3 hours) The Loop stage consists of 3 x 60 min interviews that take place over 1-2 days (depending on your availability).All things going well, you'll have completed the hiring process 🚀Our average process takes around 3-4 weeks but we will always work around your availability. You’ll have the chance to speak to our recruitment team throughout the process. If you’d like to ask a question sooner, email tech-hiring@monzo.comWhat’s in it for you:💰Base salary range for this role is dependent on experience + equity + stock options & benefits✈️ We can help you relocate to the UK✅ We can sponsor visas📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London).⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.📚Learning budget of £1,000 a year for books, training courses and conferences➕And much more, see our full list of benefits <a href="https://monzo.com/careers/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>#LI-NB2---Equal opportunities for everyoneDiversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our <a href="https://monzo.com/blog/diversity-and-inclusion" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">blog</a>, 2024 <a href="https://monzo.com/blog/our-2024-diversity-and-inclusion-report" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Diversity and Inclusion Report</a> and 2024 <a href="https://monzo.com/blog/an-update-on-our-gender-pay-gap-2024" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Gender Pay Gap Report.</a>We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.