Electronic Arts

Web Campaign Ops Lead

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Electronic Arts is seeking a Web Campaign Ops Lead to manage player communications across email, web, and in-game messaging. This role involves coordinating with game teams, marketing, and merchandising to ensure consistent, player-centric content journeys. Responsibilities include end-to-end campaign production, live service collaboration, optimizing tooling and processes, and leveraging data for insights. The lead will champion accessibility, UX, and content design standards, aiming to enhance player relationships with EA's franchises.

Videogame Tester - Polish

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.Electronic Arts is looking for a Web Campaign Ops Lead who can bring clarity, coordination, and craft to the way we communicate with players across email, web, and in-game messaging. You’ll be responsible for the production and execution of high-quality, player-centric communications that complement our games, guide players through their journeys, and strengthen their relationship with our franchises.This role acts as a bridge between CRM and multiple functional areas across EA: game teams (Studios), Brand/Marketing, Merchandising/ecommerce (Global Operations), and more. You’ll champion consistency and harmony across CRM channels to give players a unified, accessible, and meaningful content journey — whether they’re reading an email, landing on a web page, or interacting with a live service moment in-game.You will report to the Director, CRM Campaigns.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive alignment between web experiences, email content, and in-game moments to ensure a cohesive and intuitive communication ecosystem.</li><li class="leading-relaxed">Translate franchise beats, live service updates, promotions, and seasonal content into connected messaging journeys that reduce friction and enhance clarity for players.</li><li class="leading-relaxed">Ensure the websites and related CRM surfaces meet EA’s accessibility, UX, and content design standards.</li></ul>End-to-End Campaign Production<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work closely with CRM colleagues, Creative (copy & asset production), Localization, QV, and franchise partners to publish personalized, accurate, and timely player communications across web channels, with an understanding of how the messaging crosses platforms. As we build our team and technology capabilities, our remit will cover email, web, and in-game messaging.</li><li class="leading-relaxed">Build and manage content calendars that support franchise goals, live ops schedules, engagement campaigns, and global campaign beats.</li></ul>Live Service Collaboration<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Franchise Strategists (CRM), Brand, and Product Management to understand upcoming content, opportunities, and player needs.</li><li class="leading-relaxed">Ensure CRM messaging supports gameplay goals, retention objectives, and overall player satisfaction without causing cognitive overload or repetition.</li></ul>Tooling, Process, & Operational Excellence<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Serve as a key user of EA’s CRM and content production tooling (iterable, internal platforms, content management systems, email & web modules).</li><li class="leading-relaxed">Champion and organize workflow improvements, documentation, naming conventions, segmentation standards/personalization, and QA processes.</li><li class="leading-relaxed">Surface system gaps and collaborate with Franchise, Engineering and Product partners to enhance automation, targeting, and content delivery capabilities.</li></ul>Insights, Data, & Optimization<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with analytics teams to define measurement plans, segmentation logic, and success criteria.</li><li class="leading-relaxed">Run structured experiments across content, timing, and cross-channel sequencing.</li><li class="leading-relaxed">In collaboration with the analytics team, produce and socialize clear insights and recommendations that help teams refine messaging strategy and elevate the player experience.</li></ul>Cross-Team Leadership & Communication<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Facilitate and participate in planning sessions, reviews, and milestone check-ins for CRM initiatives.</li><li class="leading-relaxed">Communicate timelines, dependencies, risks, and opportunities with clarity and calm.</li><li class="leading-relaxed">Advocate for the player by ensuring messaging is respectful, relevant, and grounded in data-informed understanding of player behavior.</li></ul>What You Bring<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4–7 years of CRM, lifecycle marketing, production, or digital content publishing/operations experience — ideally in games, entertainment, or consumer digital products.</li><li class="leading-relaxed">Proven success producing content across web, email and/or message-based channels.</li><li class="leading-relaxed">People management experience, whether it be a team lead, supervisor, and/or direct manager, is an asset.</li><li class="leading-relaxed">Hands-on experience with content management systems (e.g., Contentful, AEM) and an understanding of and interest in event-based triggers, segmentation, and personalization.</li><li class="leading-relaxed">Strong production instincts: timelines, workflows, documentation, risk mitigation, and cross-team alignment are second nature to you.</li><li class="leading-relaxed">A player-first mindset with sensitivity to communication fatigue, channel overload, and UX clarity.</li><li class="leading-relaxed">Familiarity with live service game development rhythms and in-game messaging systems.</li></ul>Why This Role Matters at EAEvery communication we send is an extension of our games and our relationship with players. Your work will shape how millions of players discover new content, navigate updates, and feel supported throughout their journey. When email, web, and in-game messaging sing the same tune, players feel the difference — and you will be integral in creating that harmony.

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The Senior Community Specialist at Razer is responsible for exponentially growing Razer's community on platforms like X, Discord, and Reddit through various content and engagement strategies. This role involves managing day-to-day communications, moderating channels, creating engaging content, developing community playbooks, and building relationships with content creators. The specialist will also conduct analysis and reporting to optimize community efforts.

At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.

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Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Responsibilities :</h3>The Senior Community Specialist is responsible for growing Razer’s community at an exponential rate through various content and engagement strategies that directly addresses Razer’s following on direct-engagement platforms like X, Discord and Reddit.This role favors experience in community management, and you will also be required to identify and empower community grassroots and fans. Given a global nature of the position, this role may be required to work evenings, weekends and odd hours to ensure successful execution of its community efforts.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage day-to-day communications on the social media channels of Razer (X, Discord, Reddit and more) to grow the engagement and size of these channels exponentially. This includes routine housekeeping, moderation, conflict resolution and enforcing of community house rules</li><li class="leading-relaxed">Manage and grow Razer’s discord community mod/volunteers to support its growth</li><li class="leading-relaxed">Create engaging, timely and relevant content across multiple social media channels to grow audience and increase engagement</li><li class="leading-relaxed">Develop and optimize Razer’s community and content playbook to ensure effective execution</li><li class="leading-relaxed">Maintain relationships and build out UGC content with content creators through active outreach efforts</li><li class="leading-relaxed">Manage an up-to-date calendar of social content with regular stakeholder communications to ensure timely delivery</li><li class="leading-relaxed">Conduct ongoing analysis and reporting of owned social media (and external channels) to provide industry/landscape insights as well as recommend suggestions for further improvement</li><li class="leading-relaxed">Perform ad-hoc department administrative duties as required</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Job Description</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">BA/BS degree relevant discipline such as Communications, Marketing, Digital Media or PR, or equivalent practical experience</li><li class="leading-relaxed">4-5 years of experience in community management or social media marketing</li><li class="leading-relaxed">Language skills: fluent English is a must</li><li class="leading-relaxed">Understanding of community management and engagement best practices with some hands on experience building out short-form video content</li><li class="leading-relaxed">Have a good eye for creative content, and the ability to spot emerging social trends and identify gaming/pop-cultural references</li><li class="leading-relaxed">Ability to work in a fast-paced environment, focusing on generating business results</li><li class="leading-relaxed">Ability to work with global teams across multiple time zones and cultures</li><li class="leading-relaxed">Must be a gamer</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Pre-Requisites :</h3>Salary Ranges (per annum):$70,200.00 - $117,000.00Disclaimer: Exact compensation may vary based on skills, experience, and location.Razer is proud to be an Equal Opportunity Employer. We believe that diverse teams drive better ideas, better products, and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee across all the countries we operate in. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected under local laws. Where needed, we provide reasonable accommodations - including for disability or religious practices - to ensure every team member can perform and contribute at their best.Are you game?<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3>At Razer, you’ll be at the forefront of the most exciting industry in the world: gaming. As gaming evolves, so does the ecosystem that powers it: hardware, software and services. Guided by our mission “For Gamers. By Gamers.”, we create cutting-edge products and experiences that define the ultimate gameplay. Staying true to our mission, we’re relentlessly pushing boundaries and leading the charge in AI for gaming, shaping the future of the industry. At Razer, you won’t just witness this evolution; you’ll help drive it.Joining Razer means being part of a global mission to bring gamers closer to the games they love. Whether you’re crafting the next generation of gaming gear or powering our global operations behind the scenes, you’ll take on meaningful work in a truly international, cross-cultural environment. The journey toward Being Phenomenal isn’t always easy, but gamers excel through teamwork, grit, and problem-solving. Our people are what make Razer exceptional. Together, we’ll take Razer to even greater heights.Razer is proud to be certified a Great Place to Work® in both the United States and Singapore, and recognized as a Singapore Top Employer by the Top Employer Institute, reflecting our commitment to making your journey here a rewarding one.Equal Opportunity EmployerAt Razer, we believe diverse teams build better ideas and a stronger culture. We are committed to providing an inclusive, respectful, and fair workplace for every employee. We do not discriminate on the basis of race, ethnicity, colour, nationality, ancestry, religion, age, sex, sexual orientation, gender identity or expression, disability, marital status, or any other characteristic protected by the laws of the countries we operate in. We also provide reasonable accommodations where needed — including for disability or religious practices — so every team member can perform and contribute at their best.

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