Eleventh Hour Games

Operations Producer

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As an Operations Producer for Eleventh Hour Games, you will be responsible for enhancing the player experience and the live platform. The role requires an enthusiastic and detail-oriented individual with expertise in live operations and marketing to ensure Last Epoch remains a fantastic experience. You will work in a fast-paced, rapidly growing, fully remote studio that values initiative and passion. Excellent communication, project management, and team management skills are essential for working with a global remote team. The role involves owning day-to-day communication and escalations with stakeholders to manage cross-team initiatives, owning the pipeline, and partnering with discipline leads to determine necessary resources and timelines. You will build and maintain project plans, schedules, and roadmaps, ensuring successful releases by considering dependencies across multiple development teams. Providing transparency on project status and risks is crucial, as is communicating project status, risks, and opportunities with the production team and project leads. You will execute the design and vision of live operations and marketing projects while maintaining the in-game player experience, ensuring close communication between community management, player support, and the production team. Utilizing data-driven decision-making and analytics to identify trends and optimize game and marketing performance is also key, alongside understanding game functionality to help identify team priorities and risks, and staying current with industry trends in live operations and marketing.

What is your role?&nbsp; 
 
As an Operations Producer for Eleventh Hour Games, you will play a key role in elevating the player experience and our live platform. We are looking for an enthusiastic and detail-oriented individual who can bring their expertise in live operations and marketing to ensure Last Epoch remains a fantastic experience. The ideal candidate should be comfortable in a fast-paced, rapidly growing environment, and working in a fully remote studio that thrives on team members taking initiative and executing with passion.&nbsp;This role requires excellent communication skills, project management skills, and team management skills as you will be working with a fully remote global team. 
 Qualifications 
<ul> 
<li>3+ years in operations or production roles </li> 
<li>Professional experience in a studio with full-cycle game release&nbsp;</li> 
<li>Thorough understanding of the gaming industry, techniques and trends</li> 
<li>Professional understanding of marketing and live operations best practices&nbsp; <ul> 
<li>Plus: understanding steam store, MTX, and community</li> 
</ul> 
</li> 
<li>Sharp attention to detail and organizational skills, and ability to work and communicate effectively under pressure</li> 
<li>Ability to plan ahead, think creatively, identify issues/roadblocks, and develop plans to prevent or minimize their impact on day to day operations</li> 
<li>Good understanding of what it takes to build, track, and maintain schedules, and to drive projects to completion in a timely manner </li> 
</ul> 
 
Responsibilities: 
<ul> 
<li>Own day-to-day communication and escalation with creative and operational stakeholders in order to efficiently manage execution of cross team initiatives</li> 
<li>Own the pipeline, partner with discipline leads to determine time and people necessary to see projects through to completion. Build and maintain project plans, schedules, and roadmaps considering dependencies across multiple development teams to ensure successful releases </li> 
<li>Provide transparency on project status and risks to ensure they are properly informed of any impacts from upcoming releases</li> 
<li>Communicate frequently with the rest of the production team and project leads on project status, risks, and opportunities</li> 
<li>Carry out the design and vision of live operations team and marketing projects while maintaining the experience for players in game</li> 
<li>Ensure that the community management and player support teams are in close communication with the rest of the production</li> 
<li>Utilize data-driven decision making and analytics to identify trends and optimize game and marketing performance</li> 
<li>Understand what makes the game "work" and be able to help identify priorities and risks for the teams</li> 
<li>Stay up-to-date with industry trends and best practices in live operations and marketing </li> 
</ul> 
 
 Why Eleventh Hour Games? EHG is a fast growing studio, focused on a passion for top-down action RPGs. We value open communication, close-knit teamwork, and opportunity for ownership and growth. Our mission is to gather and empower the next generation of creators to forge extraordinary games.&nbsp; With our debut title<a rel="noopener noreferrer" href="https://lastepoch.com/">&nbsp;Last Epoch,</a>&nbsp;we are moving fast into the next round of adventure! 
<ul> 
<li>Flexible fully remote working arrangement</li> 
<li>35 paid time off days at start of year&nbsp;</li> 
<li>Dental, Vision for U.S. based employees + dependents</li> 
<li>90% paid health coverage premiums for U.S. based employees +dependents</li> 
<li>401K for U.S. based employees </li> 
</ul> 
 
EHG is an equal opportunity employer. If reasonable accommodation is needed to participate in the job application or interview process, please contact&nbsp;<a rel="noopener noreferrer" href="mailto:HR@eleventhhour.games">HR@eleventhhour.games.&nbsp;</a>Please note, general employment questions cannot be accepted or processed this way.

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