Independent game studio studio creating ARPG Last Epoch

Eleventh Hour Games

Senior Back-End Engineer

VFX Artist

Art Manager

3D Environment Artist

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Gameplay Developer

As a Senior Back-End Engineer at Eleventh Hour Games, you'll be responsible for developing and maintaining back-end services for their game, Last Epoch. This includes new features (in-game economy, leaderboards, matchmaking), debugging, optimization of player data, chat, and other online services. You'll work with a fully remote team, using your expertise to provide innovative solutions.  The role requires experience in C# or a similar language, cloud providers (Azure is a plus), CI/CD, and back-end development for online games.  Weekly on-call rotation is expected for emergency service notifications.  

<div class="BambooRichText jss-g200">What is your role?&nbsp; 
As a Back-end Engineer for Eleventh Hour Games, you'll be responsible for a wide range of tasks across many parts of Last Epoch's back-end services. This includes new feature development, debugging, and optimization for player data, chat and other key online services. You will be encouraged to use your experience and expertise to provide innovative solutions and drive best practices across the back-end team. The perfect candidate has&nbsp;excellent communication skills, and autonomy as you will be working with a fully remote team. 
Qualifications
<ul>
<li>5+ years of developing/supporting online services, 2+ years within an industry role&nbsp; </li>
<li>Demonstrable command of C# or similar language </li>
<li>Experience with cloud providers (Azure specifically a plus)</li>
<li>Experience with CI/CD, working on a live service with a regular release cadence </li>
<li>Knowledge of back-end service development for online games</li>
</ul>
Pluses
<ul>
<li>Familiarity with multiplayer online games and ARPGs in particular </li>
<li>At least 1 Shipped title&nbsp;</li>
<li>Experience with Unity</li>
</ul>
 
Responsibilities&nbsp; 
<ul>
<li>Develop online game features such as in-game economy, leaderboards, and matchmaking</li>
<li>Diagnose and fix issues in live game services</li>
<li>Deploy multiple backend services</li>
<li>Expectation of weekly on-call rotation for emergency service notifications (Pager Duty) </li>
</ul>
 
 Why Eleventh Hour Games? EHG is a fast growing Indie Studio, focused on a passion for top-down action RPGs. We value open communication, close-knit teamwork, and opportunity for ownership and growth! Our mission is to gather and empower the next generation of creators to forge epic games. Epic games build passionate communities, which create passionate people. Passionate people turn into next year's creators. With our debut title<a rel="noopener noreferrer" href="https://lastepoch.com/">&nbsp;Last Epoch,</a>&nbsp;we are moving fast into the next round of adventure! 
<ul>
<li>Flexible fully remote working arrangements</li>
<li>Team focused environment, including casual game nights</li>
<li>20 vacation days, 10 sick days, 5 floating holidays at the start of each year (increased with company tenure)</li>
<li>90% paid health coverage premiums for U.S. based employees +dependents</li>
<li>Dental, Vision for U.S. based employees + dependents</li>
<li>401K for U.S. based employees </li>
</ul>
EHG is committed to full inclusion, and is an equal opportunity employer. As part of this commitment, EHG will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact&nbsp;<a rel="noopener noreferrer" href="mailto:HR@eleventhhour.games">HR@eleventhhour.games.&nbsp;</a>Please note, general employment questions cannot be accepted or processed here.</div>

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The Sr. Accounts Receivable position involves managing accounts receivable activities, including resolving client inquiries, overseeing vendor onboarding, and managing third-party platforms. The role requires adherence to service-level agreements (SLAs) and involves communication with clients and internal teams. Responsibilities include email queue management, vendor onboarding, and contract review. The candidate will be responsible for maintaining the combined Billing & Collections email queue within 24 business hours SLA. The candidate must also handle the completion of Banking Forms and provide other such Financial documentation such as W9s, Tax Certificates, etc. This role offers significant opportunities for career advancement within a growing tech company.

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<h2>About AlphaSense:&nbsp;</h2> 
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. 
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 4,000 enterprise customers, including a majority of the S&amp;P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!
<div><h3>Summary</h3> 
Reporting to Billing &amp; Collections Manager the position will be the primary point of contact for a variety of AR related activities focused on resolving client communications regarding billing and collections inquiries, as well as internal requests regarding the same. This role will be responsible for overseeing all vendor onboarding and third-party platform management. With an emphasis on prompt and accurate communications the ideal candidate will be able to strictly adhere to our companies SLA standards and ensure every message is escalated accordingly if it cannot be actioned in real time directly. You will work as part of a growing team at a well-funded growth-stage tech company, and you will have direct communications with clients and several internal teams. There will be significant opportunity to advance your career as the company scales. 
<h3>Qualifications</h3> 
<ul> 
<li>Preference for a candidate with a BCOM / MCOM/ BBA / MBA in Finance.</li> 
<li>2+ years of experience in O2C collections, Vendor Onboarding, Revenue recognition &amp; reconciliation and Email Queue or Case Management.</li> 
<li>Preference for candidates who have worked with Salesforce and Maxio/NetSuite.&nbsp;</li> 
<li>Primary Skills: Excellent Written and Verbal Communication, Data Management, Customer Service, Billing and Collections Experience, Problem Solving and Multitasking.&nbsp;</li> 
<li>Secondary Skills: Time Management Skills, Ownership of case management, Excel and Gsuite.</li> 
</ul> 
<h3>Key Responsibilities</h3> 
<ul> 
<li>Email Queue Management: Will be responsible for keeping the combined Billing &amp; Collections email queue within 24 business hours SLA; the candidate will work as the primary point of contact for all new email threads to ensure routine questions and vendor onboarding requests are dealt with in a timely manner or escalated internally where appropriate. Existing threads will be assigned and connected to the dedicated AR Lead or Biller where applicable and appropriate. Some specific responsibilities include but are not limited to:</li> 
<ul> 
<li>The Queue Specialist will handle the completion of Banking Forms and provide other such Financial documentation such as W9’s, Tax Certificates, etc. – any forms requiring internal escalation, the Queue Specialist will manage the corresponding case until the client or internal contact is provided what is needed.</li> 
<li>The Queue Specialist will resubmit invoices through the billing system by email or by vendor portal as needed if the client provides updated billing information post sale/renewal.&nbsp;</li> 
<li>The Queue Specialist will respond to urgent escalation requests and flag internally the appropriate party for support, where needed.&nbsp;</li> 
<li>The Queue Specialist will ensure all open cases are being managed by the team and actioned in a timely manner, once assigned.</li> 
</ul> 
<li>Vendor Onboarding: The Queue Specialist will routinely handle the creation and documentation of external third party vendor websites for the internal usage of the Billing &amp; Collections team through a consolidated password sharing application for security purposes.</li> 
<li>Contract Review: Review contract and SFDC data, audit sales orders and invoices within the billing system and ensure they are delivered successfully to clients (and meet client requirements). Ensures compliance with company policies and procedures. Understanding contract structure, billing practices, and customer policies from both a customer-facing and a finance department perspective; Must be able to resolve simple billing issues without escalation and know when to flag a case for internal audit by the biller and management team per specified protocols.&nbsp;</li> 
</ul> 
Note: -&nbsp;We are looking for candidate who is ready to work in NY or EST shift hrs. 
Immediate Joiners will be preferred. 
<h3>Skills And Requirements</h3> 
<ul> 
<li>Minimum 2 years’ experience in AR, O2C and collections process, whether directly as a biller, a collections specialist or a queue management specialist.</li> 
<li>Advanced proficiency in Excel is encouraged.&nbsp;</li> 
<li>Strong analytical skills are essential; the ideal candidate will have a keen eye for detail and will not allow emails or cases to fall through the cracks.</li> 
<li>Strong oral and written communication skills in English with the ability to effectively gather and convey information via e-mail or phone with people located in other non-local offices and in different time zones.</li> 
<li>Experience with Maxio, NetSuite, Sage Intacct and Salesforce will be preferred.</li> 
<li>The ideal candidate will be a self-motivated, proactive, deadline-oriented, fast learner, who is an organized, dedicated, flexible, hands-on team player with excellent problem-solving skills. "Roll-up-the-sleeves" approach is required. Comfortable in an unstructured, dynamic, fast-paced environment.</li> 
<li>Extended hours required during peak business periods – financial close, audit periods, and as required by management.</li> 
<li>Maintain accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared. Perform account reconciliations (with banks and payment gateways). Maintain the billing system. Generate invoices and account statements as needed upon request.</li> 
<li>Monitor and collect accounts receivable email queue; strengthen and grow relationships with clients by communicating with customers regarding past-due accounts and ensuring the AR Lead responsible for primary outreach is keeping to their queue.</li> 
<li>Support other accounting and finance team members and assist in general financial management and analysis. Proficiency with Microsoft Office (Excel, Word, etc) and Google Drive. Ability to work independently, and exercise integrity and confidentiality in handling information.</li> 
<li>Ensure accurate and timely invoicing through the resolution of client invoicing issues. Interface with the sales, and customer delivery teams in the field. Ensure compliance with client systems.</li> 
<li>Timely and efficient monthly close through the support of the Finance team on any ad hoc requests that require time sensitive attention and support from the Billing &amp; Collections team the Queue Specialist may be able to assist on.</li> 
</ul>
</div>
<div>
AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination. 
In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works. 
Recruiting Scams and Fraud 
We at AlphaSense have been made aware of fraudulent job postings and individuals impersonating AlphaSense recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note: 
<ul> 
<li style="font-size: 12pt;">AlphaSense never asks candidates to pay for job applications, equipment, or training.</li> 
<li style="font-size: 12pt;">All official communications will come from an @<a href="http://alpha-sense.com/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://alpha-sense.com/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw2sfhQUZloRzVpQ4Yj1Ftlo">alpha-sense.com</a>&nbsp;email address.</li> 
<li style="font-size: 12pt;">If you’re unsure about a job posting or recruiter, verify it on our&nbsp;<a href="https://www.alpha-sense.com/careers/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.alpha-sense.com/careers/&amp;source=gmail&amp;ust=1740162734907000&amp;usg=AOvVaw3I0CFwb1ser7ImCRD48YOl">Careers page</a>.</li> 
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If you believe you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of AlphaSense please contact us. Your security and trust matter to us.
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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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