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This role is for a highly experienced and motivated [Sr Director/Vice-President] of Service Operations to lead and scale India-based operational teams. Reporting to the Managing Director, India, this leader will manage existing shared service teams (Utility Operations, Professional Services/Implementation, Support, Marketing Services) and strategically expand India operations. The focus is on optimizing cost, process efficiency, and operational excellence. The role requires a proven leader with experience in building and managing high-performing teams, preferably within the SaaS industry, ensuring alignment with global objectives and seamless cross-functional collaboration.

Utility Billing Specialist

Since its inception in 2003, driven by visionary college students transforming online rent payment, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, we blend startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. We passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.We are seeking a highly experienced and motivated [Sr Director/Vice-President] of Service Operations to lead our growing team. This operations leader is critically responsible for overseeing and scaling our India-based operational teams. This individual will report to the Managing Director, India, and work closely with other India & US leadership, including R&D, Implementation, Support and Services. The primary focus will be on managing existing shared service teams (Utility Operations, Professional Services/Implementation, Support, Marketing Services, etc.) and strategically expanding the India operations to encompass additional functions, optimizing for cost and process efficiency and operational excellence. This role requires a proven leader with experience in building and managing high-performing teams, preferably within the SaaS industry.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities will Include</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Operational Leadership: Provide strategic leadership and direction to the India-based operational teams, ensuring alignment with global company objectives and India-specific goals.</li><li class="leading-relaxed">Team Management: Directly manage and mentor a diverse team of operational professionals across various functions, fostering a culture of high performance, collaboration, and innovation.</li><li class="leading-relaxed">Shared Services Expansion: Develop and execute a strategic plan for transitioning additional operational functions to the India office, focusing on cost reduction, process improvement, and service level optimization. This includes identifying suitable functions, planning the transition, and managing the successful execution.</li><li class="leading-relaxed">Operational Excellence: Drive operational excellence across all managed teams by implementing best practices, streamlining processes, and leveraging technology to improve efficiency and productivity.</li><li class="leading-relaxed">Budget Management: Develop and manage the operational budget for the India teams, ensuring cost-effectiveness and maximizing ROI.</li><li class="leading-relaxed">Cross-functional Collaboration: Collaborate closely with other India leadership, particularly the R&D leadership, as well as global stakeholders, to ensure seamless integration and alignment of operations with other departments.</li><li class="leading-relaxed">Vendor Management: Oversee relationships with key vendors and partners, ensuring service level agreements are met and costs are managed effectively.</li><li class="leading-relaxed">Performance Monitoring: Establish key performance indicators (KPIs) and metrics to track the performance of the India operations, providing regular reports to the Managing Director and other stakeholders.</li><li class="leading-relaxed">Compliance & Risk Management: Ensure compliance with all relevant regulations and company policies, and proactively identify and mitigate operational risks.</li><li class="leading-relaxed">Talent Acquisition & Development: Lead the recruitment and development of top talent for the India operational teams, building a strong and sustainable workforce.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Minimum Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor's degree in a related field.</li><li class="leading-relaxed">15+ years of progressive experience in operations management.</li><li class="leading-relaxed">Proven track record of building and managing high-performing teams, including experience with remote or geographically dispersed teams.</li><li class="leading-relaxed">Strong understanding of shared services models and experience in transitioning operational functions.</li><li class="leading-relaxed">Proven ability to oversee multiple technical and operational functions, ensuring alignment with company objectives and delivering scalable, high-quality services.</li><li class="leading-relaxed">Exceptional ability to collaborate with cross-functional teams globally, including R&D, Implementation, and Support, to drive operational efficiencies and optimize service delivery.</li><li class="leading-relaxed">Excellent analytical, problem-solving, and decision-making skills.</li><li class="leading-relaxed">Strong communication, interpersonal, and presentation skills.</li><li class="leading-relaxed">The ideal candidate has significant experience leading operations in a global, multi-region organization, working across different time zones and cultural environments.</li><li class="leading-relaxed">Experience with India operations and familiarity with the local business environment.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Preferred Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">MBA or other advanced degree.</li><li class="leading-relaxed">Experience in the SaaS industry.</li><li class="leading-relaxed">Experience with specific SaaS tools or technologies relevant to your company.</li><li class="leading-relaxed">Proven track record of successfully transitioning operational functions to lower-cost locations.</li><li class="leading-relaxed">Experience with vendor management.</li><li class="leading-relaxed">Experience with budget management and financial reporting.</li><li class="leading-relaxed">Deep understanding of operational excellence methodologies (e.g., Lean, Six Sigma).</li><li class="leading-relaxed">Experience scaling operations in a rapidly growing company.</li><li class="leading-relaxed">Familiarity with relevant regulatory requirements and compliance standards.</li></ul>Members of the team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” We are dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.It’s a great place to work! Will you join us?

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The opportunity</h3>Aura, a revolutionary large-scale mobile platform, is looking for an outstanding and passionate Senior Backend Engineer to join a rapidly growing team. We work in a fast-paced environment, building a content discovery platform used by millions of users. The service enables unique content discovery experiences allowing users to access and find their favorite content in a simple and accessible way. Our team uses the most up-to-date technologies to build a scalable and resilient product that is growing at a high pace. This is a great opportunity for those looking to make a huge impact on a technically challenging product with a huge audience. We value team players with technical excellence and a sense of ownership who know how to choose the right tool for the right task.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll be doing</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design, develop, test, deploy, maintain, and enhance large-scale software solutions.</li><li class="leading-relaxed">Write clean, highly scalable, and top-quality code that sets industry standards.</li><li class="leading-relaxed">Work closely with the Product, Architects, DevOps, and BI.</li><li class="leading-relaxed">Continuously learn and stay up to date with emerging trends and technologies in the industry.</li><li class="leading-relaxed">Drive innovation by researching and implementing new technologies and best practices within the development team</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What we're looking for</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience building the server-side of enterprise-level systems (high-performance, highly available, and scalable systems) preferably in Nodejs.</li><li class="leading-relaxed">Hands-on experience with SQL & NoSQL databases such as Postgres/MySQL, Aerospike, Mongo, DynamoDB, Redis.</li><li class="leading-relaxed">Good understanding of modern Stream Processing and Event Sourcing paradigms.</li><li class="leading-relaxed">Experience in designing and implementation of highly scalable & distributed web applications</li><li class="leading-relaxed">Knowledge & experience with public cloud providers like AWS, Azure, Google</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You might also have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with microservices and Kubernetes.</li><li class="leading-relaxed">Experience with workflow orchestration tools such as Airflow or Temporal for managing complex data pipelines.</li><li class="leading-relaxed">Hands-on experience with infrastructure as code development such as Pulumi or Terraform.</li><li class="leading-relaxed">Deep knowledge of NodeJS.</li><li class="leading-relaxed">Previous ad-tech experience.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional information</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Relocation support is not available for this position.</li><li class="leading-relaxed">Work visa/immigration sponsorship is not available for this position</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Life at Unity</h3>Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. 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Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out <a href="https://docs.google.com/forms/d/e/1FAIpQLSdrbRLG1N-apH1eahQ622Gypo-rmiAB6LLTP1UsSWQNu7omxQ/viewform" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">this form</a>to let us know._This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review our <a href="https://unity.com/legal/global-data-privacy-notice-to-prospects" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Prospect Privacy Policy</a>and <a href="https://unity.com/de/legal/global-data-privacy-notice-to-applicants" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant Privacy Policy</a>. Should you have any concerns about your privacy, please contact us at DPO@unity.com._#SEN #LI-AG1

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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