Ethos was built to make it faster and easier to get term life insurance. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. Using predictive analytics, we are able to transform a traditionally 15-week process into a modern digital experience for our users. Ethos has raised over $400 million from Sequoia Capital, SoftBank Vision Fund 2, Accel, and Google Ventures (GV). We are scaling quickly and looking for passionate people to join us in our mission to protect the next million families!

Ethos Life

Client Operations Manager

Senior Manager, Strategy & Operations (Consumer Business)

Director of Product Design, New Products

Client Operations Associate

Staff Product Analyst, Consumer

Creative Director, Product

Senior Product Analyst, Consumer

Operations Account Manager

Senior Manager, Lifecycle Marketing

The Client Operations Manager at Ethos leads a team responsible for high-quality policy servicing and customer support throughout the policy lifecycle. This role focuses on team performance, operational excellence, and delivering compliant, customer-first experiences. Key responsibilities include developing and coaching team members, driving performance against service and quality metrics, and collaborating cross-functionally to improve processes and scale operations effectively. The manager balances daily execution with strategic improvement initiatives, ensuring adherence to regulatory requirements and Ethos policies.

Principal Product Manager

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Ethos</h3>Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones.We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We’ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health.We make getting life insurance easier, faster and better for everyone.Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights' Global Insurtech 50 list and BuiltIn's Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families!About the RoleThe Client Operations Manager leads a team responsible for delivering high-quality policy servicing and customer support across the policy lifecycle. This role is accountable for team performance, operational excellence, and consistent delivery of compliant, customer-first experiences.As a people manager, you will develop and coach team members, drive performance against service and quality metrics, and partner cross-functionally to improve processes, resolve systemic issues, and scale operations effectively. This role requires strong judgment, leadership presence, and the ability to balance day-to-day execution with strategic improvement initiatives.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Roles and Responsibilities</h3><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">People Leadership</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, coach, and develop a team fostering a culture of accountability, collaboration, and continuous improvement</li><li class="leading-relaxed">Conduct regular one-on-ones, performance reviews, goal setting, and career development planning for direct reports</li><li class="leading-relaxed">Support hiring, onboarding, and training of new team members in partnership with People and Operations leadership</li><li class="leading-relaxed">Serve as an escalation point for complex customer, policy, or performance-related issues</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Operational Management</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own day-to-day operations for the team, ensuring consistent execution of policy servicing, documentation, and customer communication</li><li class="leading-relaxed">Monitor and manage team performance against key metrics including productivity, quality, SLAs, compliance, and customer experience</li><li class="leading-relaxed">Ensure adherence to regulatory requirements, internal controls, and Ethos policies across all client interactions</li><li class="leading-relaxed">Identify trends in case volume, error rates, or customer feedback and take corrective action as needed</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Cross-Functional Partnership</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner closely with Product, Engineering, Compliance, Legal, Carrier Relations, and Partnership Operations to resolve complex issues and drive operational alignment</li><li class="leading-relaxed">Provide operational input into product or process changes, representing the voice of Client Operations</li><li class="leading-relaxed">Collaborate with stakeholders to address root causes of recurring issues and prevent downstream impacts</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Process Improvement and Scaling</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Identify operational inefficiencies, risks, or gaps and lead initiatives to improve workflows, tooling, and documentation</li><li class="leading-relaxed">Drive standardization and best practices across the team to support scalability and consistency</li><li class="leading-relaxed">Support implementation of new tools, systems, or processes, ensuring team readiness and adoption</li><li class="leading-relaxed">Contribute to strategic planning and roadmap discussions related to Client Operations</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Communication and Reporting</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prepare and deliver regular reporting on team performance, trends, risks, and improvement initiatives to leadership</li><li class="leading-relaxed">Communicate clearly and effectively with internal stakeholders regarding operational status, challenges, and outcomes</li><li class="leading-relaxed">Reinforce transparency and ethical standards in all communications and decisions</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills and Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">6+ years of experience in operations, customer support, client services, or a related field</li><li class="leading-relaxed">3+ years of people management experience, preferably leading frontline or operations teams</li><li class="leading-relaxed">Experience in life insurance, financial services, or another highly regulated industry strongly preferred</li><li class="leading-relaxed">Proven ability to manage performance, coach team members, and drive measurable results</li><li class="leading-relaxed">Strong understanding of operational metrics, quality frameworks, and compliance requirements</li><li class="leading-relaxed">Excellent verbal and written communication skills, with the ability to influence across levels</li><li class="leading-relaxed">Demonstrated success leading process improvement and change management initiatives</li><li class="leading-relaxed">Strong organizational and prioritization skills in a fast-paced environment</li><li class="leading-relaxed">Ability to make sound decisions with incomplete information and manage ambiguity effectively</li><li class="leading-relaxed">Bachelor’s degree preferred</li></ul>#LI-Onsite#LI-A1Don’t meet every single requirement? If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.We are an equal opportunity employer who values diversity and inclusion and look for applicants who understand, embrace and thrive in a multicultural world. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the SF Fair Chance Ordinance, we will consider employment for qualified applicants with arrests and conviction records.To learn more about what information we collect and how it may be used, please refer to our <a href="https://res.cloudinary.com/getethos/image/upload/v1684458868/00CMS/CURRENTCRPAPrivacyNoticeforJobApplicants05-23.docx-GoogleDocslr4j43.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">California Candidate Privacy Notice</a>.Create a Job AlertInterested in building your career at Ethos Life? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=ethoslife&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with MyGreenhouseFirst Name*Last Name*Preferred First Name*Email*PhoneCountry*Phone*Location (City)*Locate meResume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWhat company do you currently work at?*What is your current job title?*Are you willing to work onsite in Bangalore?*Select...Are/were you or anyone in your immediate family a government official?*Select...If yes to the above question, what role and what governmental organization?*Submit application

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As a Senior Category Manager Wafer at Infineon, you will be responsible for developing and executing the Category Strategy for Direct Material Categories, with a focus on the Chinese market. This involves analyzing markets and suppliers, managing regional supplier relationships, driving continuous improvement, and achieving cost reduction targets through negotiations. You will also support global procurement activities, manage supply chain risks, and maintain professional stakeholder relationships. The role requires a Master's degree combining commercial and technical aspects, at least 7 years of global procurement experience, ideally in semiconductor materials, and fluency in English and Chinese.

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization and digitalization. As a global semiconductor leader in power systems and IoT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.With a unique team, employees from more than 90 countries make Infineon a successful international company – with their skills, their enthusiasm and the courage to challenge the status quo and open up new horizons. Since the semiconductor was invented, we have helped shape the future – every single day.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Senior Category Manager Wafer</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Role</h2>Key responsibilities in your new role<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Develop and execute the Category Strategy for a Direct Material Category in alignment with the cross-functional team</li><li class="leading-relaxed">Analyze markets and suppliers with focus to China</li><li class="leading-relaxed">Manage regional suppliers, build reliable relationships and push for continuous improvement</li><li class="leading-relaxed">Perform negotiations and achieve ambitious cost reduction targets</li><li class="leading-relaxed">Support negotiations and other activities of colleagues from global Procurement Team</li><li class="leading-relaxed">Communicate and manage risks in the supply chain</li><li class="leading-relaxed">Care for professional stakeholder management</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Profile</h2>Qualifications and skills to help you succeed<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Master degree that combines commercial and technical aspects (e.g.Industrial Engineering)</li><li class="leading-relaxed">Minimum 7 years of experience in global Procurement, ideally including semiconductor materials</li><li class="leading-relaxed">Excellent negotiations skills and proven successes</li><li class="leading-relaxed">Knowing semiconductor industry and related manufacturing processes and markets</li><li class="leading-relaxed">Fluent in English and Chinese language</li><li class="leading-relaxed">Open-minded and self-motivated personality with excellent communication skills</li><li class="leading-relaxed">Presentation skills on management level</li></ul>

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