A global platform that allows anyone to create, share, find and attend events that fuel their passions. For support, please visit https://bit.ly/EBhelp

Eventbrite

Social Media Coordinator

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As a Social Media Coordinator, you will be responsible for managing social media calendars, ensuring smooth posting across all channels. You'll own day-to-day community management, develop trend-based videos for TikTok, and support the Social Marketing Team. This full-time remote role involves partnering with the Head of Social Media, driving community engagement on platforms like Instagram and LinkedIn, handling outreach to event organizers, and supporting team operations. The role requires a creative thinker who understands social media trends, with a passion for live experiences.

Engineering Manager - Search

<h3>THE CHALLENGE</h3> 
Our mission is to bring the world together through live experiences, and we live that every day in our actions, supporting event organizers in building their event businesses and forging an enduring brand that consumers trust. Last year, our marketplace powered more than 4 million events organized by our diverse and vibrant organizer community. Now it’s time to unlock the power of our discovery experience, helping connect consumers with the best live experiences our organizers have to offer.&nbsp; 
<h3>THE TEAM</h3> 
Eventbrite’s Social Media team is a nimble group dedicated to developing online content that resonates with both event organizers and attendees. Our mission is to forge authentic connections with our audiences by telling compelling stories that stop scrolls, inspire action, and elevate the perception of Eventbrite as a leading brand. 
<h3>THE ROLE</h3> 
As the Social Media Coordinator, you will manage our social media calendars day-to-day, ensuring that all posts run smoothly. In addition to maintaining our existing content engine, you will own day-to-day community management, develop original trend-based videos for Eventbrite’s TikTok account, and support the operations of the Social Marketing Team in other key areas.&nbsp; 
This full-time role is remote and reports to the Head of Social Media &amp; Influencer Marketing 
<h3>YOU WILL&nbsp;</h3> 
<ul> 
<li>Partner with the Head of Social Media and Influencer Marketing to develop Evenbrite’s social media content calendars</li> 
<li>Own day-to-day posting across all social media channels&nbsp;&nbsp;</li> 
<li>Drive proactive and reactive community management on Instagram, TikTok, and LinkedIn, to build relationships with consumers and event organizers&nbsp;</li> 
<li>Develop short trend-based videos for Evenbrite’s TikTok account aimed at growing audience and engagement&nbsp;</li> 
<li>Handle outreach to Eventbrite organizers being featured in social media content</li> 
<li>Support the day-to-day operations of the Social Marketing team as needed</li> 
</ul> 
<h3>THE SKILLSET</h3> 
<ul> 
<li>At least 3 years of professional experience in social media marketing or a related field&nbsp;</li> 
<li>Strong project management and organizational skills&nbsp;</li> 
<li>A creative thinker and short-form video pro who spots trends early and knows what will resonate on TikTok and Instagram. Note: You must be comfortable occasionally appearing on camera.</li> 
<li>At least a basic understanding of social media analytics</li> 
<li>Impeccable judgment around what is appropriate to post online&nbsp;</li> 
<li>A true self-starter comfortable working in a fast-paced environment&nbsp;</li> 
<li>A passion for live experiences and sharing them online</li> 
<li>Bonus: Experience working with Sprinklr and/or CreatorIQ</li> 
</ul>

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Betson Group

Payments and Fraud Shift Leader

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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