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EvenUp is a rapidly growing vertical SaaS company leveraging AI to close the justice gap, empowering personal injury lawyers and victims. Their document products, including Demand Letters and Medical Chronologies, help law firms secure faster settlements and higher payouts. The Document Generation team is building an AI-native platform for legal document generation. This role involves enhancing AI-native and expert-review workflows, implementing LLM-based solutions, and developing systems to evaluate deliverable quality, contributing to EvenUp's mission to ensure rightful compensation for personal injury victims.

Senior Manager, Customer Success

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at <a href="http://www.evenuplaw.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.evenuplaw.com</a>.EvenUp’s document products enable attorneys to better represent their client’s interests and achieve improved outcomes. With over $1.5B in damages claimed to date, the Document Generation team at EvenUp is building the best-in-class AI-native platform for legal document generation in personal injury. We’re passionate about creating delightful experiences for our customers by putting the rapidly evolving capabilities of AI in their hands.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Demand Letters is EvenUp’s flagship product responsible for propelling EvenUp to become one of the fastest growing vertical AI companies in the world. With EvenUp Demands, our customers see higher settlements and faster resolution time. Our focus on quality makes EvenUp Demands an indispensable part of the workflow for personal injury attorneys.</li><li class="leading-relaxed">Medical Chronologies is EvenUp’s newest and fastest-growing document product, truly a startup within a startup. Medical chronologies provide a comprehensive overview of treatments and the overall impact of their injuries enabling our customers to achieve a world class standard of representation during the pre-litigation and litigation stages of personal injury claims.</li></ul>As part of our team, you’ll work cross-functionally to scope and implement solutions that increase the speed, capacity, and quality of the document generation engine at EvenUp. We’re looking for high-ownership self-starters that are passionate about end-user impact. The innovations you drive on this team will be an instrumental part of achieving EvenUp’s mission to ensure that personal injury victims receive the rightful compensation they deserve.Some of the initiatives you’ll be a part of include:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Enhancing the capabilities of EvenUp’s AI-native and expert-review workflows</li><li class="leading-relaxed">Implementing and integrating LLM-based solutions that immediately improve outcomes for our customers</li><li class="leading-relaxed">Developing the systems to evaluate the efficacy and quality of key customer deliverables</li><li class="leading-relaxed">Contributing to the evolution of EvenUp’s document generation products at the bleeding edge of the present-day AI revolution</li></ul>In doing so, you’ll supercharge the engine that powers EvenUp, collaborating with leaders across the company to execute on mission-critical opportunities. You’ll uphold the high-quality bar on our team, and directly impact EvenUp’s success by applying data-driven insights alongside our foundational commitment to crafting exceptional customer-driven experiences.This is a hybrid role with the expectation of working at least 3 days a week from our downtown Toronto or San Francisco hubs.What you'll do:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Product Development for AI-Native Workflows: Contribute to end-to-end AI workflows by integrating traditional SaaS with AI applications, and rapidly prototyping zero-to-one features for customer needs, all while balancing innovation with pragmatism.</li><li class="leading-relaxed">Cross-functional Work: Collaborate with our founders, product managers, and designers to brainstorm, scope, and realize new features.</li><li class="leading-relaxed">Architecture & Engineering Excellence: Establish best practices for architecture, coding, and delivery while scoping, leading, and building user-facing experiences, services, APIs, and systems.</li><li class="leading-relaxed">Code Quality & Security: Deliver secure, compliant code for sensitive data, ensuring quality through testing, reviews, and standards adherence while monitoring, debugging, and optimizing performance across the stack.</li><li class="leading-relaxed">Mentorship & Team Growth: Mentor team members by providing feedback on code and design, while actively contributing to team culture, retrospectives, and continuous improvement efforts.</li><li class="leading-relaxed">Operational Responsibilities: Handle on-call responsibilities to resolve issues and reduce toil, while documenting processes to ensure alignment with company and industry standards.</li></ul>What we look for:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Extensive experience in building frameworks, libraries, and distributed systems with an eye for reliability, observability, and performance.</li><li class="leading-relaxed">An understanding of modern frontend technologies, particularly TypeScript, React, JavaScript, CSS, and the DOM, with 5+ years of frontend development experience.</li><li class="leading-relaxed">Ability to craft and deliver high-quality software solutions, including production-ready code, RESTful APIs, and managing infrastructure to industry standards.</li><li class="leading-relaxed">Track record of successfully delivering complex projects with clear, structured thinking and leadership from concept to deployment.</li><li class="leading-relaxed">Experience working in dynamic, fast-paced environments, such as startups, thriving in collaborative, growth-oriented settings.</li><li class="leading-relaxed">Excellent communication skills, with the ability to collaborate effectively with cross-functional teams from diverse backgrounds.</li><li class="leading-relaxed">Strong ownership and personal accountability which are driven by your problem-solving skills, creativity, and initiative in driving projects to completion.</li><li class="leading-relaxed">Bonus: Experience in AI, legal tech, or social impact projects.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">#LI-Hybrid</h3>Notice to Candidates:EvenUp has been made aware of fraudulent job postings and unaffiliated third parties posing as our recruiting team – please know that we have no affiliation or connection to these situations. We only post open roles on our career page (<a href="http://evenuplaw.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">evenuplaw.com/careers</a>) or reputable job boards like our official <a href="https://www.linkedin.com/company/evenup/jobs/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">LinkedIn</a>or <a href="https://www.indeed.com/cmp/Evenup" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Indeed</a>pages, and all official EvenUp recruitment emails will come from the domains @evenuplaw.com, @evenup.ai, @ext-evenuplaw.com, no-reply@ashbyhq.com or no‑reply@canditech.io email addresses.To ensure fairness and proper consideration, we do not accept resumes or expressions of interest via email or social media messages. If you’re interested in a role, please submit your application directly through our <a href="https://www.evenuplaw.com/careers" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers page</a>.If you receive communication from someone you believe is impersonating EvenUp, please report it to us at talent-ops-team@evenuplaw.com. Examples of fraudulent domains include “careers-evenuplaw.com” and “careers-evenuplaws.com”.Benefits & Perks:As part of our total rewards package, we offer attractive benefits and perks to our employees, including:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Choice of medical, dental, and vision insurance plans for you and your family</li><li class="leading-relaxed">Additional insurance coverage options for life, accident, or critical illness</li><li class="leading-relaxed">Flexible paid time off, sick leave, short-term and long-term disability</li><li class="leading-relaxed">10 US observed holidays, and Canadian statutory holidays by province</li><li class="leading-relaxed">A home office stipend</li><li class="leading-relaxed">401(k) for US-based employees and RRSP for Canada-based employees</li><li class="leading-relaxed">Paid parental leave</li><li class="leading-relaxed">A local in-person meet-up program</li><li class="leading-relaxed">Hubs in San Francisco and Toronto</li></ul>Please note the above benefits & perks are for full-time employeesEvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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This Editorial Assistant role is part of the Books Editorial Projects Management (BePM) team, providing operational project management support for titles and books through the publication process. The successful candidate will support Research Publishing editorial teams in Humanities and Social Sciences (HSS), ensuring high-quality service for authors and adherence to publication standards. The role involves managing content development from signing to publication, liaising with authors/editors, and collaborating with internal teams to meet deadlines and maintain efficient workflows.

We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing. Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts.

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