Evercast

Onboarding Engineer

Sales Executive: Film & Entertainment

The Editorial Support Engineer will guide new clients through the onboarding process, including software installation and platform education. This role involves contributing to the development of onboarding workflows and assisting the Client Support Team with escalated requests. The ideal candidate will be knowledgeable about creative media software and hardware, enabling them to effectively integrate Evercast with client systems. Responsibilities include offering custom engineering and configuration as part of the Professional Services Onboarding Team, collaborating on new editorial workflows, documenting and creating new use onboarding workflows, and teaching/mentoring Client Support Agents. The role also involves staying updated on industry standards and best practices, adhering to client service standards, and remotely accessing client systems with discretion.

<div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">The company you’ll join</h4><p class="web-paragraph body-1 black">Evercast is the first real-time collaboration platform built for creatives by creatives. It combines video conferencing, HD live-streaming, and full-spectrum audio in a single web-based platform. No matter where in the world they're located, users can securely stream any creative workflow with ultra low latency and uncompromising quality. Evercast offers a digital experience that mirrors the ease and productivity of a team sitting together in the same room.<br>‍<br>A recipient of multiple awards including an Engineering Emmy, Evercast is trusted by major Hollywood studios, including Netflix, Warner Bros, HBO, and Sony Pictures -- as well as industry-leading creative agencies such as BBDO and Hogarth International. </p></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">About the role</h4><div class="web-paragraph body-1 black w-richtext"><p>The Editorial Support Engineer Position will be responsible for walking new clients through the onboarding process, including the installation of our software/education about the platform. This position will also help the development of the Onboarding process to add new workflows, and assist the Client Support Team with escalated support requests when needed. Editorial Support Engineers must be well-versed in the world of creative media software/hardware and be able to work with clients to understand how to use Evercast with their systems.</p></div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">The work you’ll do</h4><div class="web-paragraph body-1 black w-richtext"><ul role="list"><li>Member of the Professional Services Onboarding Team offering custom engineering and &nbsp;<br>configuration.</li><li>Collaborates with product management on new editorial workflows.</li><li>Participates in documenting and crafting new use onboarding workflows.</li><li>Assists Client Support with escalated service issues or complicated situations.</li><li>Teach, and mentor Client Support Agents.</li><li>Participates in industry and other professional networks to ensure awareness of industry &nbsp;<br>standards, trends, and best practices in order to strengthen organizational and technical &nbsp;<br>knowledge.</li><li>Understands and adheres to client service standards and internal procedures to ensure &nbsp;<br>all work items are completed accurately and all client requests are responded to timely &nbsp;<br>and appropriately.</li><li>Remote into clients' systems, while maintaining a level of discretion and confidentiality.</li><li>Effectively communicates with management keeping them informed of all necessary &nbsp;<br>information regarding needs.</li><li>Recommends changes to existing procedures as necessary, and may participate in the &nbsp;<br>development and implementation of such changes.</li><li>Manages onboarding and client escalation workflow to maximize efficiency.</li><li>Creates and/or assists with writing documentation, instructions, or procedures.</li></ul></div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">What we’re looking for</h4><div class="web-paragraph body-1 black w-richtext"><ul role="list"><li>Two+ years of editorial experience in the production and or post-production environments.</li><li>Experience in editorial, video editing, sound editing, and/or have knowledge of NDI, &nbsp;<br>Pro-tools, AVID, OBS, Media Composer, and Premiere are preferred.</li><li>Experience with CRM (customer relationship management) and ticketing systems such &nbsp;<br>as HubSpot, Jira, Salesforce, Zendesk, etc. is preferred.</li><li>Technical troubleshooting customer experience is required.</li><li>Prior experience/knowledge of the Hollywood industry (roles, terminology) is required.</li><li>Proficiency in Microsoft and Apple Operating Systems.</li><li>Proficient in troubleshooting networking/internet systems and issues preferred.</li><li>Have strong interpersonal skills (both written and oral), excellent phone etiquette, &nbsp;<br>strong listening skills, and am detail-oriented.</li><li>Ability to develop a strong rapport with clients early on in customer interaction.</li><li>Demonstrate ability to transition escalated client inquiries into positive successful interactions.</li><li>Possess a positive and patient outlook, think creatively, be flexible, and embrace change.</li><li>Work in a fast-paced, results-oriented environment.</li><li>Enjoy/thrive on autonomy and be results focused.</li><li>Works well within a team environment, is also self-sufficient, can work independently, and utilize downtime effectively.</li><li>Be open and receptive to constructive feedback from Team Leaders, Management, and peers.</li></ul><p>‍</p><p>**THIS IS A REMOTE POSITION**</p><p>**MUST BE USA OR CANADA BASED**</p><p>**NO SPONSORSHIP AVAILABLE**</p><p>**FLUENCY IN SPANISH IS A PLUS**</p></div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">We take care of our team</h4><div class="web-paragraph body-1 black w-richtext"><p>We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.</p><ul role="list"><li>Mission driven: We are not just another startup — we’re a group of passionate individuals who truly care about creatives. We believe that creativity brings people together from around the world, and our software exists to facilitate creatives working together, no matter where they are.</li><li>Impact: We encourage every employee to push the envelope. Our best ideas come from out-of-the-box-thinking and innovation.</li><li>Compensation: Competitive pay based on the work you do, not your previous salary.</li><li>Benefits + perks: 100% remote, top-tier health insurance for US employees, generous paid time off</li></ul></div></div><div class="careers-job-listing-content-block"><h4 class="heading h4 black job-listing-h3">We value diversity</h4><p class="web-paragraph body-1 black margin-bottom-none">Evercast is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.</p></div>

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Temporal Technologies

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Temporal is seeking a Senior Operations Analyst to join their RevOps team. The role involves partnering with sales leadership to drive data-informed decisions, optimize territory design, quota management, and forecasting. Responsibilities include delivering insights to improve sales productivity through reporting, performance analysis, and tool evaluation. The analyst will also support pipeline management, identify process inefficiencies, and implement automation for scalable workflows. Deep-dive analysis on win/loss trends, customer segments, and deal velocity will be crucial for refining sales strategies. The role requires building real-time reports and dashboards in Salesforce and supporting the evaluation of GTM efficiency tools.

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<div><div><strong>Who We Are</strong></div> <div>&nbsp;</div> <div>Temporal is an open source programming model that can simplify code, make applications more reliable, and help developers focus on the important things like delivering features faster. Our amazing user community provides us with real-time feedback and contributions to improve the developer experience everywhere.</div> <div>&nbsp;</div> <div>Backed by top VC firms, we have built a team of professionals from various successful start-ups and well-known technology companies. Together, we collaborate cross-functionally, engage with and support our users to improve the developer experience, deliver world-class open-source software, and enhance our commercial SaaS platform.</div> <div>&nbsp;</div> <div>Temporal is growing and working towards building the best community. We are looking for those who share our values, challenge 'standard' thinking, and want to influence our future. If you have a passion for helping developer communities, open-source software, and want to be a part of our amazing team, we'd love to hear from you!</div></div><div><h3><strong>Senior Operations Analyst – RevOps</strong></h3> <h3><strong>About the Role</strong></h3> <p>We are seeking a Senior Operations Analyst to join our RevOps team and partner closely with sales leadership and drive data-informed decisions that power growth. In this role, you'll deliver insights that optimize territory design, quota management, and forecasting, while enabling scalable, efficient sales processes. You'll play a critical role in improving sales productivity through reporting, performance analysis, and tool evaluation—all in service of a high-performing, data-driven GTM team.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Partner closely with sales leadership to deliver actionable insights to optimize pipeline coverage, territory design, and quota management.</li> <li>Support pipeline management by ensuring data accuracy and driving adoption of scalable, repeatable forecasting processes.</li> <li>Drive sales productivity and efficiency by identifying process inefficiencies and partnering GTM System teammates to implement automation and scalable workflows.</li> <li>Analyze sales performance data to uncover trends, gaps, and opportunities, delivering insights that enhance productivity and effectiveness</li> <li>Enable data-driven decision-making by building real-time reports and dashboards in Salesforce.</li> <li>Conduct deep-dive analysis on win/loss trends, customer segments, and deal velocity to refine and optimize sales strategies</li> <li>Support the evaluation and implementation of tools that improve GTM efficiency and sales team effectiveness</li> </ul> <h3><strong>Qualifications</strong></h3> <ul> <li>You have experience in Sales Operations, Revenue Operations, or Field Operations supporting GTM teams.</li> <li>You’re fluent in Salesforce and skilled at building reports and dashboards that enable data-driven decision-making.</li> <li>You thrive on solving problems, uncovering insights in data, and streamlining sales processes for scale.</li> <li>You’re comfortable partnering cross-functionally and confident presenting recommendations to sales leaders.</li> <li>You combine a strategic mindset with the willingness to dive into the weeds when needed.</li> <li>Bonus: You’ve worked with sales engagement tools or other components of the modern GTM tech stack.</li> </ul> <h3><strong>Compensation</strong></h3> <ul> <li>The estimated pay range for this role is $128,000 to $160,000</li> <li>Additionally, this role is eligible to participate in Temporal’s equity plan.</li> </ul> <p>&nbsp;</p> <p>Note: The responsibilities and qualifications outlined above are intended to describe the general nature and level of work performed by individuals assigned to this role. They are not exhaustive and may be adjusted or modified based on the needs of the organization.</p></div><div><div><em>Compensation ranges reflect salary and commission compensation (when applicable) across several geographic markets. Employment offers carefully consider multiple factors, including prior experience, knowledge, expertise, skillset, market location, and job level assessed during the interview process.</em></div> <div>&nbsp;</div> <div><em>Employee benefits and perks below are for full-time employees, part-time or temporary positions are excluded.&nbsp;</em></div> <div>&nbsp;</div> <div> <div><strong>U.S. Benefits&nbsp;</strong></div> <div> <ul> <li>Unlimited PTO, 12 Holidays + 2 Floating Holidays</li> <li>100% Premiums Coverage for Medical, Dental, and Vision</li> <li>AD&amp;D, LT &amp; ST Disability, and Life Insurance (Standard &amp; Supplemental Available)</li> <li>Empower 401K Plan</li> <li>Additional Perks for Learning &amp; Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!</li> </ul> </div> </div> <div> <div><strong>International Benefits</strong></div> <div> <ul> <li>Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with <a class="postings-link" href="http://remote.com/">Remote.com</a>.&nbsp; Additionally, Temporal offers perks to all international employees for learning &amp; career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.</li> </ul> </div> </div> <div><strong>Additional Perks&nbsp;</strong></div> <div> <ul> <li>$3,600 / Year Work from Home Meals&nbsp;</li> <li>$1,500 / Year Career Development &amp; Learning</li> <li>$1,200 / Year Lifestyle Spending Account</li> <li>$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)</li> <li>$500 / Year Professional Memberships</li> <li>$74 / Month Reimbursement for Internet</li> <li>Calm App Subscription for Mental Health &amp; Wellness</li> </ul> </div> <div><em>Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.</em></div> <div>&nbsp;</div> <div><em>Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.</em></div> <div>&nbsp;</div> <div><em>We are not working with external recruitment agencies, thanks.</em></div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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