EveryMatrix

Customer Support Representative (Danish Speaker)

Customer Support Representative (English Speaker)

Head of Customer Support

Account Manager

Data Scientist

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Product Owner

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EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We are looking for a dedicated Customer Support Representative (Danish Speaker) to join our team in Bucharest. This role involves providing timely, accurate, and empathetic support via different channels, ensuring a seamless gaming experience for Danish-speaking players, and resolving issues related to accounts, payments, bonuses, and games.

QA Tester (Automation QA)

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 300 customers worldwide.But that's not all! We're not just about numbers, we're about people. With a team of over 1400 passionate individuals spread across twelve countries in Europe and Asia, we're all united by our love for innovation and teamwork.Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.We are looking for a dedicated Customer Support Representative (Danish Speaker) to join our team in Bucharest!As a Customer Support Representative, you will provide timely, accurate, and empathetic support via different channels, ensuring a seamless gaming experience for Danish-speaking players.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Key Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver professional, friendly, and efficient customer support to Danish-speaking users across various channels.</li><li class="leading-relaxed">Resolve escalated player issues effectively and within SLA.</li><li class="leading-relaxed">Troubleshoot and resolve players issues related to accounts, payments, bonuses, games, and responsible gambling.</li><li class="leading-relaxed">Follow internal procedures and compliance requirements, especially in regulated markets.</li><li class="leading-relaxed">Collaborate with internal teams (Payments, Risk, Fraud, Casino, Sportsbook) to resolve more complex cases.</li><li class="leading-relaxed">Escalate and track bugs, outages, or player complaints using internal tools.</li><li class="leading-relaxed">Maintain up-to-date knowledge of products, promotions, and compliance requirements.</li><li class="leading-relaxed">Support retention and customer satisfaction goals by ensuring every interaction adds value to the player experience.</li><li class="leading-relaxed">Contribute to our knowledge base by suggesting improvements based on recurring customer issues.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fluency in Danish (native or near-native). Good English level.</li><li class="leading-relaxed">Previous experience in customer support, preferably in the iGaming industry or a fast-paced digital environment.</li><li class="leading-relaxed">Strong problem-solving and communication skills.</li><li class="leading-relaxed">A customer-first attitude with a proactive and empathetic approach.</li><li class="leading-relaxed">Ability to multitask and work in a shift-based environment, including evenings, weekends, and holidays.</li><li class="leading-relaxed">Basic understanding of iGaming products (casino, sportsbook, payments, bonuses) is a strong plus.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to Have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledge of responsible gaming practices and regulatory environments.</li><li class="leading-relaxed">Experience working with B2C brands in online gaming, betting, or fintech.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Here's what we offer:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.</li><li class="leading-relaxed">Hybrid work schedule is available after the first three months of employment, with up to 50 days of work from home per year.</li><li class="leading-relaxed">Benefit from two Free Fridays each year, limited to one per quarter.</li><li class="leading-relaxed">3 sick leave days per year, no doctor's note required.</li><li class="leading-relaxed">Daily catered lunch or monthly lunch allowance.</li><li class="leading-relaxed">Private Medical Subscription.</li><li class="leading-relaxed">Access online learning platforms like Udemy for Business and LinkedIn Learning, and a budget for external training.</li><li class="leading-relaxed">Access to an Employee Assistance Program through TELUS Health.</li></ul>Our office perks include parking, on-site massages, and frequent team-building activities in various locations. And did we mention our amazing office space complete with its own pool and gym?At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Mercury:</h3>Mercury is a financial technology company building banking products for ambitious businesses. We've grown from a startup banking\* platform to a company that manages tens of billions in deposits — and now we're taking the next step: pursuing a de novo bank charter to become a full-fledged bank.This is a rare and defining moment. As we transition from fintech to bank, we need to build institutional-grade accounting infrastructure from the ground up. That work starts here.\*Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.The role:Reporting directly to the Corporate Controller, the Bank Controller will own the accounting function for Mercury's banking entity. This is a foundational leadership role — you will build the policies, processes, systems, and team that enable Mercury to operate as a fully regulated insured depository institution.You'll work at the intersection of technical accounting, regulatory compliance, and operational build-out. This isn't a role for someone who wants to maintain an existing function — it's for someone who wants to architect one and work closely with Engineering and Product.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you'll do:</h3>Bank accounting infrastructure<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and implement the Chart of Accounts, general ledger structure, and subledger architecture for the bank entity in accordance with call report and regulatory reporting requirements</li><li class="leading-relaxed">Establish bank-specific accounting policies covering investment securities (ASC 320/326), loan accounting, interest income accruals, ALLL/ACL methodology, and fee recognition</li><li class="leading-relaxed">Build out the bank's financial close process and reconciliation framework</li></ul>Regulatory and call report compliance<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead preparation of FFIEC Call Reports (FFIEC 031/041), FR Y-9C, and other regulatory financial submissions on a quarterly basis</li><li class="leading-relaxed">Serve as the primary accounting subject matter expert in regulatory examinations (OCC, FDIC, Federal Reserve), responding to examiner requests and managing remediation items</li><li class="leading-relaxed">Implement and maintain the bank's accounting policy manual in compliance with GAAP, regulatory guidance, and safety and soundness standards</li><li class="leading-relaxed">Partner with Treasury on ALM reporting, liquidity coverage ratios, and interest rate risk disclosures</li></ul>Financial reporting and controls<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Review the bank entity's standalone GAAP financial statements, including the balance sheet, income statement, and notes</li><li class="leading-relaxed">Design and operationalize the bank's SOX/SOC controls environment in partnership with internal audit and the holding company controller function</li><li class="leading-relaxed">Lead the bank's relationship with external auditors, coordinating the annual audit and interim reviews for the bank entity</li><li class="leading-relaxed">Establish and maintain robust reconciliation controls covering deposits, loans, investments, intercompany balances, and suspense accounts</li></ul>Team and systems build-out<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with Finance Systems and Engineering to implement or configure the bank's core accounting system, ensuring it supports regulatory reporting and audit requirements</li><li class="leading-relaxed">Define data flows between the bank's core banking system, the Double Entry Ledger, and Mercury's consolidated reporting infrastructure</li><li class="leading-relaxed">Collaborate cross-functionally with Legal, Compliance, Risk, Treasury, and Product to ensure the bank's accounting architecture supports new product launches and regulatory timelines</li></ul>What we're looking for:Required experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of progressive accounting experience with meaningful time in banking</li><li class="leading-relaxed">Deep familiarity with bank regulatory accounting, including Call Report preparation and GAAP as applied to insured depository institutions</li><li class="leading-relaxed">Strong technical accounting skills across investment securities (ASC 320/326), credit losses (CECL/ASC 326), interest income, and intercompany accounting</li><li class="leading-relaxed">CPA required</li></ul>Strongly preferred<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Prior exposure to OCC, FDIC, or Federal Reserve examinations in an accounting or controllership capacity</li><li class="leading-relaxed">Hands-on experience building or materially transforming a bank accounting function or experience with a de novo bank charter, bank acquisition, or bank conversion</li><li class="leading-relaxed">Big Four public accounting background with a financial institutions practice</li></ul>The kind of person who will thrive here<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You are a builder. You get energy from creating infrastructure, not just operating it</li><li class="leading-relaxed">You are comfortable operating in ambiguity. De novo chartering is inherently a process of writing the playbook as you go</li><li class="leading-relaxed">You can translate complex regulatory requirements into practical accounting policies and workflows that a high-performing team can execute</li><li class="leading-relaxed">You communicate fluently with regulators, auditors, engineers, and executives — calibrating your depth and language for each audience</li><li class="leading-relaxed">You have strong opinions on controls and data integrity, and you know how to build consensus to implement them without slowing the business down</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Compensation</h3>The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Our target new hire base salary ranges for this role are the following:</li><li class="leading-relaxed">US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $199,900 - 249,900</li><li class="leading-relaxed">US employees outside of the New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $179,900 - 224,900</li><li class="leading-relaxed">Canadian employees (any location): CAD 189,000 - 236,200</li></ul>Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a> on January 22, 2024.<a href="https://getcovey.com/nyc-local-law-144" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Please see the independent bias audit report covering our use of Covey for more information.</a>#LI-DNICreate a Job AlertInterested in building your career at Mercury? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=mercury&source=jobalertpost" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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