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The Sr. Partner Innovation and Engagement Manager at PlayStation will drive initiatives to optimize partner experiences, from concept to reality.  Responsibilities include using partner journey maps to identify pain points and prioritize improvements, collaborating across teams to enhance the partner journey, and leading long-term projects for partner success.  This role requires fostering relationships with key publishing partners, designing loyalty programs, and utilizing data analysis to drive partner-centric initiatives. The successful candidate will lead cross-functional discussions, create compelling narratives for senior stakeholders, and champion a partner-first approach across PlayStation's programs and planning.

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<div class="job__description body"><div><p><strong>Why PlayStation?</strong></p>
<p>PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.</p>
<p>PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.</p>
<p>The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.</p></div><div><p><strong>Sr. Partner Innovation and Engagement Manager</strong></p>
<p><strong>San Mateo, CA / Hybrid&nbsp;</strong></p>
<p><strong>*</strong><em>PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires, with the freedom to work remotely otherwise. We will consider fully remote candidates who are able to come in for 'Moments that Matter'.&nbsp;</em></p>
<p>As the Partner Innovation &amp; Engagement Manager, you will drive our efforts to create, transform plans to action, and optimize exceptional experiences for our partners. You will be responsible for seeing concepts to reality, driving innovation, fostering partner-first advocacy, and enhancing brand reputation. Your role will involve collaborating with cross-functional teams to develop and implement innovative solutions that elevate our brand and strengthen partner loyalty.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Use partner journey maps and feedback to identify pain points and prioritize initiatives with highest ROI potential to improve our partner experience with PlayStation</li>
<li>Collaborate with cross-functional teams to enhance and optimize the partner journey, addressing gaps and improving outcomes.</li>
<li>Lead long-term, multi-year projects focused on enabling partner success and efficiency</li>
<li>Lead ideation sessions to generate bold ideas for improving the partner experience with PlayStation</li>
<li>Explore opportunities to integrate new technologies, services or experiences to enhance interactions with us and drive positive outcomes</li>
<li>Design and implement loyalty programs that build trust with our publishing and development communities</li>
<li>Foster relationships with key publishing partners to drive continuous feedback for partner experience improvements and turn them into plans of action</li>
<li>Lead cross-functional team discussions to set clear goals, roles and establish timelines for initiatives or PS Partners experience changes</li>
<li>Tag into assigned projects at any stage to provide support, drive alignment and see initiative through to successful completion, ensuring deliverables meet objectives and timelines</li>
<li>Craft compelling narratives to influence Sr. Level stakeholders and gain buy-in for partner experience improvements.&nbsp;</li>
<li>Elevate and advocate for a holistic PS Partners experience in all actions - presentation creation, participation in internal events and forums</li>
<li>Champion for partner-first and partner-centric approaches for PS Partners and its programs&nbsp;</li>
<li>Foster partnerships and collaborations with our cross-functional teams to have PS Partners and it’s programs represented consistently and widely in all long-term planning for all impacted or relevant teams.</li>
<li>Analyze data and trends to drive partner-centric initiatives&nbsp;</li>
<li>Work with teams to evaluate feasibility and prioritize initiatives that yield measurable improvements</li>
</ul>
<p><strong>Qualifications:&nbsp;</strong></p>
<ul>
<li>Strategic Thinking: Strong critical and strategic thinking to connect cross-functional experiences and elevate partner-focused service delivery.</li>
<li>Data-Driven: Experience analyzing data and feedback to drive actionable recommendations and improvements.</li>
<li>Project Leadership: Proven ability to lead cross-functional initiatives and deliver refined experiences that enhance partner success.</li>
<li>Communication &amp; Advocacy: Excellent communication, negotiation, and presentation skills; able to influence at senior levels.</li>
<li>Execution Excellence: Demonstrated ability to initiate, lead, and see projects through to completion (“starter and finisher”).</li>
<li>Collaboration: Strong facilitation and collaboration skills, able to lead ideation across diverse teams and align towards a shared goal.</li>
<li>Big Picture &amp; Detail-Oriented: Ability to see both the macro vision and finer details required for success.</li>
</ul>
<p><strong>Preferred Qualifications:&nbsp;</strong></p>
<ul>
<li>Familiarity with the relationship between publishers, developers, and PlayStation.</li>
<li>Background in the games industry or B2B customer experience.</li>
<li>Understanding of development and publishing processes.</li>
</ul>
<p>#LI-SV1</p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><span style="font-weight: 400;">&nbsp;<strong><em>Please refer to our&nbsp;<a href="https://www.playstation.com/en-us/legal/careers-privacy-notice/">Candidate Privacy Notice</a>&nbsp;for more information about how we process your personal information, and your data protection rights.</em></strong></span></p>
<p>&nbsp;</p>
<p><span style="font-weight: 400;">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.&nbsp;<br><br></span><span style="font-weight: 400;">Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.&nbsp;<br><br></span><span style="font-weight: 400;">In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click </span><a href="https://www.playstation.com/en-us/corporate/playstation-careers/#:~:text=connections%20and%20culture.-,Career%20benefits,-Working%20at%20PlayStation" target="_blank"><span style="font-weight: 400;"><strong>here</strong></span></a><span style="font-weight: 400;"> to learn more.</span></p></span></div></div><p class="body body--medium">This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.</p><p class="body">$135,800 - $203,800 USD</p></div></div><div><p></p>
<p><strong>Equal Opportunity Statement:</strong></p>
<p><em>Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.</em></p>
<p><em>We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.&nbsp;</em></p>
<p><em>PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.</em></p>
<p></p></div></div>

The Team Manager - Overnights is responsible for operational excellence, balancing the needs of game players (GPs), company goals, and team well-being.  Responsibilities include managing, supervising, coaching, and motivating a team; presenting new ideas and policies; analyzing employee data and performance; managing employee expectations; establishing cross-departmental cooperation; working with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.); handling disciplinary cases; managing projects and deadlines; proposing beneficial initiatives; managing ad-hoc situations; conducting routine floor walks; and improving team performance.  The role requires strong judgment, leadership, and adaptability in a fast-paced environment.

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<div itemprop="description"><section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p><em>World's No.1 online casino is hiring talent! At Evolution, our talent is live, the players are virtual.&nbsp;</em></p><p><em>Evolution is a developer and supplier of virtual casino games, since 2006. We evolve the gaming industry by designing and hosting the most streamed, interactive casino tables and slots in the world. Every day, thousands play with real money, from their mobile devices, on one of our 50+ games.</em></p><p><em>Celebrating 15 years of presenting games in 15 languages, Evolution is momentously thriving beyond our 10 studios, 16,000 employees, and 30 countries and cities. Our North American talent broadcasts 24/7 from our studios in Atlantic City, New Jersey, Southfield, Michigan, Philadelphia, Pennsylvania, and Vancouver, Canada.</em></p><p><em>At Evolution, everyone is a winner! Embracing diversity by hiring personalities across any ethnicity, gender expression, and religion, Evolution is a global enterprise hiring individuals that will elevate our brand.</em></p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p><strong>Summary</strong></p><p>The Team Manager will be charged with the responsibility to ensuring operational excellence at all times.</p><p>The main responsibility of the Team manager is to give full consideration to GPs' needs, our company's goals and business needs, and to find a balance between both. The well-being of the team and the smooth running of the business are to be considered of equal priority whilst performing floor supervision duties.</p><p>Many of these tasks are performed ad hoc and are often unpredictable. It is vital that a person in this position uses good judgement to make the right decision for the operation while always showing the highest level of character.</p><p><strong>Responsibilities</strong></p><ul><li>Manage, supervise, coach, motivate and build team spirit</li><li>Present new ideas and policies to prospective teams</li><li>Work within your own team/s to produce the required results and to meet Company targets</li><li>Analyze employee data and performance</li><li>Manage employee expectation and eventual requests</li><li>Establish and maintain cross departmental cooperation</li><li>Work with internal systems (JIRA, TTS, WIKI, Evo Desk, NEVOS, etc.)</li><li>Handle disciplinary cases</li><li>Manage projects and deadlines set by your direct managers</li><li>Propose initiatives and ideas that will benefit the department</li><li>Manage ad-hoc situations which may occur on shift in an appropriate manner</li><li>Routine floor walks within the studio</li><li>Manage, motivate, and improve the performance of an assigned team/s</li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><ul><li>Technically proficient in computer programs, especially Microsoft Office</li><li>For internal applicants, 3 months in either a GP,&nbsp;Shuffler, or Floor Supervisor role preferred but not required</li><li>The ability to work flexible hours</li><li>Managerial courage to lead and hold others accountable</li><li>Prompt and organized</li><li>Travel may be required</li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><strong>Benefits</strong></p><p>This position is an excellent opportunity to join the fast-growing Evolution team. We also offer:</p><ul><li>Competitive Salary</li><li>Paid Time Off</li><li>Paid Holidays</li><li>Medical, Dental &amp; Vision Insurance Plans</li><li>Company Paid Life and AD&amp;D Insurance</li><li>Commuter Flexible Spending Account (FSA)</li><li>Nationwide Employee Discount Program</li><li>Full Training &amp; Growth Opportunities</li><li>Professional and personal development – for the right person there is opportunity for the role to grow in responsibility</li></ul><p><em>All your information will be kept confidential according to EEO guidelines</em></p><p><em>#EVONJL</em></p><p>Job Type: Full-time</p></div></section></div>