extreme network

TECHNICAL SUPPORT ENGINEER 10103 - Switching/Routing- TAC Support

Solutions Engineer

Premier Success Manager - German and Italian Speaking

Regional Service Sales Manager DACH

Account Executive-Finland

Staff Software Systems Engineer (10114)

Staff SW Systems Engineer - Golang- Cloud Networking Developer

SR Principal/ Principal Software Engineer-Cloud Networking and Orchestration-10113

Extreme Networks is seeking a Technical Support Engineer for Switching/Routing TAC Support in Chennai, India. This role involves providing timely and accurate technical assistance for Extreme Network products via phone, troubleshooting network problems, replicating field issues in a lab, and maintaining accurate records. The engineer will also contribute to the knowledge base and adhere to service policies. This is a full-time, hybrid position requiring a minimum of 4 years of experience in network engineering technical support.

Sr. Manager, Cloud Operations

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Basic Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 4+ years’ experience in Technical Support (Network Engineering) and relevant troubleshooting working with the following:</li><li class="leading-relaxed">Wired (Switching/Routing) – Definite requirement.</li><li class="leading-relaxed">802.1x Network security – Preferred.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Scope of Responsibilities/Expectations</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Provide timely and accurate technical assistance/support via phone for Extreme Network products by using standard support tools and existing guidelines.</li><li class="leading-relaxed">Probe and define customer's network problems and prepare Plan of action to bring them to resolution within the SLA.</li><li class="leading-relaxed">Maintain deep subject matter expertise on several Extreme's products.</li><li class="leading-relaxed">Replicate Field technical issues in LAB environment. Use diagnostic aids, tools and appropriate lab equipment as necessary.</li><li class="leading-relaxed">Verify that problems are properly resolved before recommending change to customers.</li><li class="leading-relaxed">Use Call Management (CRM) software system to maintain accurate on-line records of all calls received and steps taken to resolve.</li><li class="leading-relaxed">Evaluate calls and determine customer entitlement/requirements to resolve the problem or transfer the caller/request to the proper department.</li><li class="leading-relaxed">Utilize and regularly contribute towards the knowledge-based management system.</li><li class="leading-relaxed">Provide input to supervisor on any customer discontent issues.</li><li class="leading-relaxed">Adhered to all policies, procedures and service offerings that affect both internal and external customers.</li><li class="leading-relaxed">Complete all assigned self-studies and formal training if required.</li><li class="leading-relaxed">Help promote a positive image of product, technical skills, and company commitment to provide quality service to our customers.</li><li class="leading-relaxed">Perform additional duties and responsibilities as assigned by supervisor/manager.</li><li class="leading-relaxed">Able to work on early morning shift to cover the APAC region.</li><li class="leading-relaxed">Willing to work during weekends on a rotational basis.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Specific Knowledge/Skills</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associate degree or Technical Certification in Information systems and System/network troubleshooting or 3 years directly related career experience.</li><li class="leading-relaxed">CCNA certification is required.</li><li class="leading-relaxed">Knowledge of TCP/IP, OSI model, Cisco IOS, Intermediate to Advanced Switching and Routing knowledge, Network trace analysis, 802.11 IEEE standards is required.</li><li class="leading-relaxed">Good knowledge on the following protocols:</li><li class="leading-relaxed">L1 & Switching (VLANs, STP, LACP, etc.)</li><li class="leading-relaxed">Routing (VRRP, Static Routing, OSPF, BGP, etc.)</li><li class="leading-relaxed">Network protocols (IGMP Snooping, DHCP, SNMP, etc.)</li><li class="leading-relaxed">Good Understanding and working experience on 802.1x authentication and Radius packet flows.</li><li class="leading-relaxed">EAP</li><li class="leading-relaxed">EAP-TLS</li><li class="leading-relaxed">PEAP</li><li class="leading-relaxed">Excellent communications skills, oral, written and listening.</li><li class="leading-relaxed">Strong diagnostic and problem-solving skills and be able to interact effectively with customers to troubleshoot problems over the phone.</li><li class="leading-relaxed">More than three years of technical support role would be a plus.</li></ul><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why SailPoint?</h3><p class="my-4 text-gray-700 leading-relaxed">Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the <a href="https://www.sailpoint.com/company/accolades/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">awards</a> to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team in India.</p><p class="my-4 text-gray-700 leading-relaxed">SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who you are?</h3><p class="my-4 text-gray-700 leading-relaxed">You are a motivated self-starter with a strong sense of responsibility. You have a positive attitude, bring a high level of energy with you every day and have a strong attention to detail. You are comfortable working in a fast-paced environment that requires the flexibility to work with moving targets and changing requirements. You bring 2 or more years of professional experience working in a business analyst or administrative role and can learn new skills quickly.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do?</h3><p class="my-4 text-gray-700 leading-relaxed">SailPoint is looking for candidate to support our Recurring Services activities. This role will work with Recurring Services team to provide both day-to-day insights and support of our Services sales opportunities. This role will involve working with CRM and PSA tools to keep records up to date, forecasting accurate, and ensure project invoicing is smooth and efficient.</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Within the first month, you will be introduced to your team and your job responsibilities by shadowing team members and taking over some administrative tasks.</li><li class="leading-relaxed">Within 2-3 months you will have taken over major administrative functions and start to operate independently.</li><li class="leading-relaxed">After 6 months you will have taken ownership of all major analytic functions within the Recurring Services team.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating and updating opportunities within Salesforce.</li><li class="leading-relaxed">Reviewing reports of license opportunities to ensure associated services opportunities are linked appropriately.</li><li class="leading-relaxed">Creating projects within Salesforce and our PSA tool.</li><li class="leading-relaxed">Working with PS managers and clients to ensure POs, payments, change orders, and invoices are received in a timely manner.</li><li class="leading-relaxed">Assisting with SOW administration.</li><li class="leading-relaxed">Assisting with Change Order administration.</li><li class="leading-relaxed">Assisting with timesheet submission, tracking, and visibility.</li><li class="leading-relaxed">Reporting and tracking on project hour usage.</li><li class="leading-relaxed">Working with PS managers to identify opportunities needing updating and ensuring updates occur.</li><li class="leading-relaxed">Working with Recurring Services Project, Engagement and Technical teams to follow up on customer projects and scheduling as needed.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Excellent verbal and written communication skills, and ability to comprehensively and clearly present strategic issues and solutions.</li><li class="leading-relaxed">Experience with spreadsheet software like Microsoft Excel and Smart sheets a strong plus</li><li class="leading-relaxed">Experience with Salesforce a strong plus</li><li class="leading-relaxed">Proven skills at cultivating strong working relationships and working well within a team to learn and share knowledge.</li><li class="leading-relaxed">Ability to work in multiple time zones, specifically supporting the United States time zones.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Education:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree or equivalent experience (Computer Science or Engineering degree a plus).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Travel:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This position requires up to 5% travel.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</em></p><p class="my-4 text-gray-700 leading-relaxed">SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.</p><p class="my-4 text-gray-700 leading-relaxed">Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3><p class="my-4 text-gray-700 leading-relaxed">SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Equal Employment Opportunity Policy Statement</h3><p class="my-4 text-gray-700 leading-relaxed">The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.</p><p class="my-4 text-gray-700 leading-relaxed">It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.</p><p class="my-4 text-gray-700 leading-relaxed">Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Filing a complaint;</li><li class="leading-relaxed">Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;</li><li class="leading-relaxed">Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or</li><li class="leading-relaxed">Exercising any other right protected by section 503, VEVRAA or their implementing regulations.</li></ul><p class="my-4 text-gray-700 leading-relaxed">SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.</p><p class="my-4 text-gray-700 leading-relaxed">SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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TECHNICAL SUPPORT ENGINEER 10103 - Switching/Routing- TAC Support

Solutions Engineer

Premier Success Manager - German and Italian Speaking

Premier Success Manager - German and Italian Speaking

Regional Service Sales Manager DACH

Account Executive-Finland

Staff Software Systems Engineer (10114)

Staff SW Systems Engineer - Golang- Cloud Networking Developer

SR Principal/ Principal Software Engineer-Cloud Networking and Orchestration-10113

Job Details