At Fandom, you'll work to help people find new ways to celebrate their passions. You could be helping to build a new community around the latest hit show, writing articles or shooting videos that help fans learn how to beat their favorite video game, or connecting advertisers with one of the biggest and most unique fan communities on the web. And you'll do it all at a company that lets you be you. Because you're awesome. (We're big fans!)

Fandom 

VP Games & Entertainment Media

Sr Analyst, Revenue Analytics

Executive Assistant

Director CRM

Director Social Strategy & Operations

Senior Financial Analyst

Fandom is home to the world’s most passionate fan communities across gaming, film, TV, comics, and beyond. As our VP Games & Entertainment Media, you will craft the vision and operating plan for how we evolve GameSpot and Metacritic while expanding our entertainment footprint across movies, television, and streaming. You’ll lead our multi-disciplinary content strategy across editorial, video and social, to build magnetic brands that grow audience, deepen engagement, and unlock premium monetization at global scale.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About this Role</h2>Fandom is home to the world’s most passionate fan communities across gaming, film, TV, comics, and beyond. As our VP Games & Entertainment Media, you will craft the vision and operating plan for how we evolve GameSpot and Metacritic while expanding our entertainment footprint across movies, television, and streaming. You’ll lead our multi-disciplinary content strategy across editorial, video and social, to build magnetic brands that grow audience, deepen engagement, and unlock premium monetization at global scale.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You Will...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Drive Results by setting and socializing a multi-year strategy—reporting to the GM of Fandom Media—to accelerate growth of our gaming and entertainment media brands across dot-com, social, video, audio, and emerging platforms, balancing today’s KPIs with bold bets that fuel future expansion.</li><li class="leading-relaxed">Take Ownership & Accountability for high-impact, enterprise-wide initiatives: own editorial, social and video budgets, and forecasting; contract clear, measurable expectations with cross-functional leaders; and stay relentlessly focused until targets are met or exceeded.</li><li class="leading-relaxed">Demonstrate a Growth Mindset & Positive Thinking by translating audience, cultural, and platform shifts (e.g., Gen Z viewing habits, AI-driven discovery) into actionable roadmaps, fostering a culture of experimentation, resilience, and continuous learning.</li><li class="leading-relaxed">Operate as One Team—partner with C-suite and SVPs to embed Games & Entertainment Media priorities into corporate planning, OKRs, and M&A decisions; mentor leaders to collaborate at scale and model a blame-free, solutions-first mindset.</li><li class="leading-relaxed">Differentiate brand identities—from GameSpot and Metacritic to future verticals—through creator partnerships, UGC programs, live events, fandom activations, and platform-native franchises that deepen authenticity, credibility, and cultural relevance.</li><li class="leading-relaxed">Guide world-class content execution by inspiring internal and external creatives to ship authoritative editorial, original video series, live streams, podcasts, and immersive social storytelling that delight fans and advertisers alike.</li><li class="leading-relaxed">Develop market leading sponsorship opportunities by ensuring marketability of our media efforts.</li><li class="leading-relaxed">Lead through leaders: hire, coach, and develop multi-layered teams with succession plans, and a culture that prizes accountability, optimism, and unified progress toward Fandom’s mission.</li><li class="leading-relaxed">Run the business with operational rigor—leveraging competitive insights and disciplined problem-solving methodologies to optimize performance, resolve strategic gaps, and unlock new growth bets that position Fandom at the forefront of fan-powered media.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Success Looks Like…</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Games and Entertainment Media strategy is fully embedded in business planning and growth initiatives across all Fandom properties</li><li class="leading-relaxed">Our Games and Entertainment Media brands should lead the marketplace and enhance Fandom’s brand equity and cultural relevance</li><li class="leading-relaxed">Executive partners consistently rely on our games and entertainment media to support corporate objectives or M&A transitions</li><li class="leading-relaxed">The org is known for a best-in-class audience development creating monetization opportunities with defined pathways for growth and innovation</li><li class="leading-relaxed">Monetization across platforms, creators, and partnerships contributes meaningfully to Fandom’s revenue targets</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You Have...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">15+ years in leading a media brand across platforms, ideally with games / entertainment media background</li><li class="leading-relaxed">5+ years leading and developing multi-layered teams with directors or senior managers as reports</li><li class="leading-relaxed">Track record of setting organizational vision and leading through leaders, including succession planning and people strategy</li><li class="leading-relaxed">Experience working with C-suite and key stakeholders on vision-setting</li><li class="leading-relaxed">Strong operational and creative balance</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Bonus Points...</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience owning social P&L or building monetization models from social efforts</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Benefits & Perks</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Salary Range = $217k - $293k - (Actual salary available will vary based on location and market factors.)</li><li class="leading-relaxed">Vibrant team culture</li><li class="leading-relaxed">Comprehensive Medical, Dental, Vision</li><li class="leading-relaxed">Training (unlimited Udemy + more)</li><li class="leading-relaxed">Flexible working hours and time off</li><li class="leading-relaxed">Equity & Retirement Programs including 401K match</li><li class="leading-relaxed">Paid Parental Leave</li><li class="leading-relaxed">International work environment with start-up culture</li></ul>Fandom is an equal opportunity employer. Fandom values diversity, and all employment decisions are made on the basis of job requirements and individual qualifications.

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Decagon

Strategy & Operations Lead, Customer Experience

dbt Labs

Software Engineer

Sales Development Representative (Singapore)

CityBlock

Telecommunicator II - ( MUST have worked in a call center)

Celestial AI

Optical SerDes Validation Engineer

Materials & Logistics Project Manager

Package Integration Engineer

Carbon Health

Urgent Care, Medical Assistant

Medical Assistant

Decagon is a leading conversational AI platform. This role, Strategy & Operations Lead, Customer Experience, focuses on high-impact strategic initiatives for B2B customers. The primary mission is to launch and scale Decagon's Customer Enablement function, empowering customers to maximize platform value. The role involves deep product understanding, strategy, execution, and cross-functional collaboration, aiming to elevate customer value and improve operational efficiency within the Agent Product Management team.

Enterprise Customer Success Manager

Director of Engineering, Agent Software Engineering

Program Manager, Customer Experience

Technical Recruiter

Job not found

Senior Security Engineer, Infrastructure

Senior Security Engineer, Detection & Response

Staff Security Engineer

AI Solutions Architect, Deployment

About DecagonDecagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We've raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values—customers are everything, relentless momentum, winner’s mindset, and stronger together—shape how we work and grow as a team.About the RoleAs the Strategy & Operations Lead, Customer Experience, you will own high-impact strategic initiatives that define how Decagon engages with and delivers value to our B2B customers.Your first mission will be to launch and scale Decagon's Customer Enablement function – a high-leverage program that empowers customers to fully adopt and maximize value from the Decagon platform.Once this function is up and running, you’ll take on other top-priority strategic projects for the Agent Product Management team that elevate customer value and improve efficiency.This role sits within Agent Product Management, which owns the customer relationship from deployment through the lifetime of the partnership. You’ll work cross-functionally with Solutions Engineering (pre-sales), Agent Product Management, Product Marketing, and Product.We’re looking for a technically-inclined builder-operator: someone who will deep-dive into learning our product, set vision and strategy, roll up their sleeves to execute, and continuously adapt in a fast-moving environment. This role is in-person 5 days/week in our San Francisco office.ResponsibilitiesIn Your First 6 Months<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Architect & Launch Customer Enablement: Design the operating model, content strategy, and delivery approach for Decagon University, our guided training and self-serve learning platform.</li><li class="leading-relaxed">Accelerate Customer Adoption: Lead training for customers to drive rapid onboarding and ongoing value realization.</li><li class="leading-relaxed">Build the Knowledge Infrastructure: Own and facilitate the development and maintenance of a library of resources – from playbooks and guides to videos and knowledge bases – ensuring they evolve alongside product changes.</li><li class="leading-relaxed">Create Feedback Loops: Serve as the voice of the enablement experience internally, identifying gaps, surfacing insights, and driving improvements.</li><li class="leading-relaxed">Collaborate Cross-Functionally: Align training and content with product functionality, customer needs, and GTM priorities in partnership with Solutions Engineering, Product Marketing, Product, and Agent PM.</li></ul>In Your First Year<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Scale the Function: Establish processes, metrics, and staffing to grow Customer Enablement into a repeatable, high-impact capability.</li><li class="leading-relaxed">Lead Strategic Initiatives: Identify and execute additional projects that improve customer value and operational efficiency across the Agent PM organization.</li></ul>You may be a good fit if you have<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">4+ years of experience in program management or strategy and operations, ideally in B2B SaaS, or in management consulting.</li><li class="leading-relaxed">Proven ability to take a function or program from concept to operational excellence.</li><li class="leading-relaxed">A strong curiosity and ability to quickly develop deep expertise in technical products – paired with the skill and enthusiasm to make those concepts accessible for diverse audiences.</li><li class="leading-relaxed">Experience thriving in high-growth, fast-paced environments and managing multiple priorities at once.</li><li class="leading-relaxed">A collaborative mindset and ability to influence without authority across teams.</li></ul>Even better<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with conversational AI tools or AI agent deployment.</li><li class="leading-relaxed">Experience working with both pre-sales and post-sales teams in a startup.</li><li class="leading-relaxed">Background in building customer-facing programs from scratch.</li></ul>Benefits<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Medical, dental, and vision benefits</li><li class="leading-relaxed">Take what you need vacation policy</li><li class="leading-relaxed">Daily lunches, dinners and snacks in the office to keep you at your best</li></ul>Compensation$180K – $230K + Offers EquityCompensation Range: $180K - $230K

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

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