Far Out Scout

Customer Agent

Clinical Support Specialist

This Customer Agent role involves managing inbound customer calls, providing accurate and timely support, and resolving inquiries to ensure a seamless customer experience. You will use provided scripts, build positive customer relationships, and document interactions. The role requires maintaining high customer satisfaction and contributing to business success within a fast-paced, tech-driven environment at a Y-combinator backed AI platform.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Client Overview</h3><p class="my-4 text-gray-700 leading-relaxed">The client is a Y-combinator backed AI platform revolutionizing the HVAC, Plumbing, and Electrical industries. Their innovative platform empowers technicians and representatives, enabling them to serve customers more efficiently and boost business revenue. With novel AI features deeply integrated with platforms like ServiceTitan, the client is at the forefront of transforming service delivery in these sectors.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Overview</h3><p class="my-4 text-gray-700 leading-relaxed">As a Customer Agent, you will be at the forefront of delivering exceptional customer service. Your role will be to manage inbound calls, provide accurate and timely support, and resolve customer inquiries, ensuring a seamless customer experience. You will play a key part in maintaining high customer satisfaction and contributing to the overall success of the business.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Responsibilities</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Manage inbound customer calls and provide prompt, accurate assistance.</li><li class="leading-relaxed">Use provided scripts to guide customers through troubleshooting or inquiries, ensuring efficient resolution of issues.</li><li class="leading-relaxed">Build positive relationships with customers through exceptional service and clear communication.</li><li class="leading-relaxed">Ensure response times within 10 seconds, maintaining a high level of professionalism and urgency.</li><li class="leading-relaxed">Document customer interactions accurately and maintain up-to-date records in relevant systems.</li><li class="leading-relaxed">Collaborate effectively with team members to meet individual and team performance goals.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Education:</strong> College educated preferably.</li><li class="leading-relaxed"><strong>Experience:</strong> Minimum 3 years of customer service experience, preferably in a fast-paced or tech-driven environment.</li><li class="leading-relaxed"><strong>Communication Skills:</strong> Strong verbal and written communication skills in English, with a professional and neutral accent.</li><li class="leading-relaxed"><strong>Problem-Solving:</strong> Exceptional listening skills, empathy, and the ability to resolve customer issues calmly and effectively.</li><li class="leading-relaxed"><strong>Work Ethic:</strong> Ability to handle multiple tasks simultaneously while maintaining a high standard of work.</li><li class="leading-relaxed"><strong>Work Environment:</strong> Must have a quiet, noise-free workspace suitable for taking calls.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Availability to work on a rotating schedule, including shifts from 7:00 AM - 4:00 PM or 11:00 AM - 8:00 PM Eastern and occasional weekends.</li><li class="leading-relaxed">Availability to start work ASAP (>1 week)</li><li class="leading-relaxed">Ability to remain positive and professional, even in challenging customer situations.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Benefits</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Work Remotely:</strong> Enjoy the flexibility of a fully remote role, allowing for a better work-life balance.</li><li class="leading-relaxed"><strong>5-Day Work Week:</strong> Benefit from two days off each week, ensuring ample rest and recovery.</li><li class="leading-relaxed"><strong>Competitive Salary:</strong> $900-$1500/month</li><li class="leading-relaxed"><strong>Professional Growth:</strong> Access opportunities for skill development and career advancement in a rapidly growing AI company.</li><li class="leading-relaxed"><strong>Collaborative Team Environment:</strong> Be part of a supportive, forward-thinking team where your ideas and contributions are valued.</li></ul>

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<p>https://www.linkedin.com/company/ibloxx-studios-dmcc/about/</p>

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">Consultant (m/f/d) Focus Construction and Infrastructure - Dubai - M2P Consulting</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><p class="my-4 text-gray-700 leading-relaxed">The role as a (Senior) Consultant in Construction and Infrastructure with us means more than classic consulting: With a hands-on mentality, openness to new technologies, tools, and working approaches, you support our clients in transformation, optimization, and innovation. You take independent project responsibility and benefit from development opportunities up to partner level. You can expect national & international clients in the travel, transport, and logistics industry with foresight, in-depth projects, and a team that supports you.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Activities</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>This is what you make possible with us</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You increase the efficiency of our clients - through analysis, redesign, and targeted process definition.</li><li class="leading-relaxed">You implement new solutions precisely and always with a view to the needs of the stakeholders.</li><li class="leading-relaxed">With well-founded concepts and strategies, you develop practical solutions together with our clients.</li><li class="leading-relaxed">In workshops, you create real dialogues, identify needs, and create clarity for the next steps.</li><li class="leading-relaxed">You take responsibility not only for work packages but also as a sub-project manager - including technical leadership.</li><li class="leading-relaxed">You drive digital transformation forward - pragmatically, purposefully, and effectively.</li><li class="leading-relaxed">You deepen your expertise in focus topics and expand it in versatile, interdisciplinary projects.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>This is what you bring with you</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">A successfully completed degree in engineering or a comparable field, and technical as well as commercial understanding.</li><li class="leading-relaxed">Confident communication in German and English - written and spoken.</li><li class="leading-relaxed">Initial to several years of consulting experience.</li><li class="leading-relaxed">Proficient in MS Excel / PowerPoint and MS Project. HOAI and VOB are common terms for you.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Team</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>Who we are and what we stand for</strong></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">M2P is an international management consultancy that accompanies various companies in their transformation process. We support through an integrated offering of professional services, technological solutions, and innovative approaches - always with a claim to excellence.</li><li class="leading-relaxed">Appreciation is not a buzzword for us, but lived everyday life. We rely on genuine collaboration, flat hierarchies, and development perspectives.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Application Process</h2><p class="my-4 text-gray-700 leading-relaxed"><strong>1) Initial Interview with HR (Recruiting)</strong> - Duration approximately 30 to 60 minutes; this usually takes place virtually.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>2) Initial Interview with a colleague from the department including case processing</strong> - Duration approximately 45 to 60 minutes; this usually takes place virtually.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>3) Initial Interview with a colleague from management</strong> - Duration approximately 30 to 45 minutes; this usually takes place virtually; sometimes the interview also takes place as a joint appointment with Mr. Christophe Mostert, Managing Director of M2P Consulting GmbH, in our office in Frankfurt am Main.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>4) Initial Interview with our Managing Director</strong> Mr. Christophe Mostert - Duration approximately 30 minutes; this usually takes place in person in our office in Frankfurt am Main.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Company</h2><p class="my-4 text-gray-700 leading-relaxed">At M2P, we live and breathe our business, getting to the core of your challenges. Our employees are innovative and have the entrepreneurial spirit needed to combine the benefits of strategic consulting and digital solutions. We work with our clients at all levels of their organization and guarantee excellent and successful work. Our teams consist of experts in aviation, transport, and logistics, who bundle their respective expertise to perfectly prepare our clients for their upcoming challenges and opportunities.</p><p class="my-4 text-gray-700 leading-relaxed">M2P is a global management consultancy that transforms companies by accelerating growth through an integrated offering of professional and technological services. We develop innovative strategies, processes, and technologies in a way that makes sense for our clients and creates value. M2P's product portfolio covers the entire value chain across multiple industries. We specialize in the areas of travel, transport, and logistics. Our clients range from airports to retail to government organizations.</p><p class="my-4 text-gray-700 leading-relaxed">We have deep knowledge within our key industries, are detail-oriented, and have experience and knowledge that goes beyond a superficial understanding. In addition to our excellent industry knowledge and methods, we are characterized by close collaboration with our clients. We not only design concepts but also successfully develop and implement innovative strategies, processes, and technologies. Furthermore, we support our clients with measures to streamline processes, reduce costs, optimize staffing schedules and routes, and innovatively shape their growth.</p><p class="my-4 text-gray-700 leading-relaxed">Our in-house business unit DTS (Data & Technology Services) aims to increase the operational efficiency of our clients through industry-specific, cloud-based IT tools and services. They are a group of intelligent people who work closely together and are proud to deliver amazing software and provide exceptional customer experiences.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Customer Agent

Clinical Support Specialist

Job Details