Felix & Paul Studios

Director of Operations

Director of Guest Experience

The Director of Operations will oversee the operations and technical infrastructure of the mixed reality attraction in Las Vegas. Responsibilities include managing guest experience, operational excellence, and advanced technology. The role involves managing back-of-house operations, training technical teams, ensuring system uptime, coordinating with corporate teams for updates, developing standard operating procedures, analyzing data, and overseeing inventory. The director will also manage budgets and ensure compliance with health, safety, and building regulations. This leadership role is critical for growing the strategy, visibility, and profitability of the attraction.

About Us:
Felix &amp; Paul Studios is an Emmy award-winning immersive entertainment studio that is home to creatives, innovators, and visionaries. Through a blend of meticulous craftsmanship and cutting-edge innovation, both in the art of experiential storytelling and in the development of production capabilities that support it we take audiences on emotionally impactful journeys. Our work centers on creating original productions that provide a profound sense of presence and leveraging our full suite of capabilities to bring these experiences to life.
 
Our&nbsp;venue transports guests into alternate worlds, where they don’t just watch a story, they&nbsp;live it.
 
 
Position Overview:
We are looking for a forward-thinking and highly organized Director of Operations to oversee the end-to-end operations and technical infrastructure of our mixed reality attraction in Las Vegas. This leadership role is ideal for someone who thrives at the intersection of guest experience, operational excellence, and advanced technology. You will be responsible for people and culture, technical operations facilities, staffing, and cross-functional coordination to ensure seamless performance and an unforgettable team experience. You will be a critical part of the senior team with growing the strategy, visibility and profitability of the attraction.
 
 
Key Responsibilities:
 
<ul>
<li>Oversee back of house operations for a mixed reality attraction, ensuring smooth execution across all departments.</li>
<li>Manage and train technical Manager position&nbsp;</li>
</ul>
<ul>
<li>Lead and develop on-site operations and tech teams, including training, shift management, and performance optimization. </li>
<li>Ensure uptime and reliability of all systems through proactive maintenance, troubleshooting, and vendor coordination. </li>
<li>Work closely with corporate teams (creative, tech, and production) to implement software/hardware updates and improvements. </li>
<li>Develop and maintain standard operating procedures (SOPs) and emergency response protocols. </li>
<li>Analyze operational and technical data to inform staffing, scheduling, guest flow, and maintenance schedules. </li>
<li>Oversee inventory management, including equipment, spare parts, and supplies. </li>
<li>Ensure all systems are compliant with health, safety, and building regulations. </li>
<li>Partner with finance and leadership to manage budgets, cost controls, and capital expenditure planning. </li>
</ul>
 
 
Qualifications:
 
<ul>
<li>5+ years of experience in operations management, technical production, or venue management, preferably in entertainment, theme parks, or immersive technology. </li>
<li>Strong knowledge of hardware/software systems, AV infrastructure, and guest-facing technology solutions. </li>
<li>Proven leadership experience managing cross-functional teams and large-scale attractions or venues. </li>
<li>Highly organized with strong project management skills and a hands-on, problem-solving mindset. </li>
<li>Excellent communication and collaboration abilities across technical and non-technical teams. </li>
<li>Experience with safety protocols, facility operations, and maintenance best practices. </li>
<li>Bachelor’s degree in Operations, Engineering, Technology, Business, or related field preferred. </li>
</ul>
 
 
Compensation &amp; Benefits:
 
<ul>
<li>Competitive salary + annual performance bonus </li>
<li>Health, dental, and vision insurance </li>
<li>PTO and paid holidays </li>
<li>Complimentary and discounted admission for you and your guests </li>
</ul>

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