Figma is a collaborative web application for interface design, with additional offline features enabled by desktop applications for macOS and Windows

Figma

Technical Learning Specialist

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Figma is expanding its team of passionate creatives and builders to make design accessible to all. The platform helps teams bring ideas to life, from brainstorming to prototyping, translating designs into code, and iterating with AI. This role seeks a Technical Learning Specialist to upskill the Product Support team in handling complex technical customer queries. As Figma grows with advanced, developer-focused, and AI-driven features, this position is crucial for developing and delivering training programs that empower Product Support Specialists to confidently and accurately address technical issues.

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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!We’re seeking a Technical Learning Specialist to help upskill our Product Support team in handling complex technical customer queries. As Figma continues to grow and ship more advanced, developer-focused, and AI-driven features, this newly created role will be critical in developing and delivering training programs that empower our Product Support Specialists to tackle technical issues with confidence and accuracy.You’ll design and facilitate learning materials, collaborate with cross-functional teams, and analyze training impact to ensure our teams are well-prepared for a range of technical challenges — from navigating APIs and AI-powered tools to supporting the unique needs of our largest Enterprise customers. You’ll work in a fast-paced, agile environment where innovation is valued and encouraged, leveraging AI technology for both efficiency and creativity. You’ll also have the space to be creative in delivering impactful learning opportunities for our audiences. Ultimately, you’ll help ensure Figma’s customers receive the support they need.This is a full time role that can be held from one of our US hubs or remotely in the United States.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What you’ll do at Figma:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create high-value learning programs to empower Product Support Specialists in handling complex and technical customer queries, especially around developer-focused features like Dev Mode, Figma Make, REST APIs, and future developer-oriented Figma product offerings</li><li class="leading-relaxed">Leverage AI to move faster in building training programs and developing simulation or practice environments that support real-world application of learning content</li><li class="leading-relaxed">Partner with internal knowledge management teams to document processes, products, and feature updates, and to build a well-rounded enablement strategy that ensures Specialists are informed and equipped to resolve customer questions</li><li class="leading-relaxed">Assess training needs and knowledge gaps through close collaboration with Support teams and managers to understand (and replicate) where customers are getting stuck and where Support can help unblock them</li><li class="leading-relaxed">Analyze training effectiveness through business-focused metrics such as speed, quality, and customer satisfaction</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">We'd love to hear from you if you have:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a training role, with experience authoring, delivering, and/or facilitating training on technical or SaaS products</li><li class="leading-relaxed">Knowledge of best practices in instructional design and adult learning theory, as well as experience implementing them using AI or other emerging technologies</li><li class="leading-relaxed">Experience prioritizing competing requests and navigating ambiguity to achieve strong outcomes</li><li class="leading-relaxed">Ability to manage constantly evolving projects while providing clarity and vision to key stakeholders</li><li class="leading-relaxed">Desire to collaborate effectively and identify the most impactful ways to serve your audiences</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">While not required, it’s an added plus if you also have:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in building and deploying training for a technical SaaS product</li><li class="leading-relaxed">Familiarity with Figma products</li><li class="leading-relaxed">Experience working in fast-paced support environments</li><li class="leading-relaxed">Exposure to working at a global scale</li><li class="leading-relaxed">Track record of developing unique assessment strategies to identify knowledge gaps and opportunities</li><li class="leading-relaxed">Skilled in delivering high-quality training workshops to professional technical professionals</li></ul>At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.Pay Transparency DisclosureIf based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.Annual Base Salary Range (SF/NY Hub):$122,000 - $215,000 USDAt Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">equal opportunity workplace</a> - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to <a href="mailto:accommodations-ext@figma.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodations-ext@figma.com</a>.Examples of accommodations include but are not limited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Holding interviews in an accessible location</li><li class="leading-relaxed">Enabling closed captioning on video conferencing</li><li class="leading-relaxed">Ensuring all written communication be compatible with screen readers</li><li class="leading-relaxed">Changing the mode or format of interviews</li></ul>To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with <a href="https://www.figma.com/legal/candidate-privacy-notice/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Figma's Candidate Privacy Notice</a>.

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As EA’s Vice President of Operations for Lifestyle Entertainment, you will be responsible for driving operational excellence and long-term growth across our portfolio of Lifestyle studios. Partnering closely with Studio General Managers, Operations Leaders, and cross-functional partners, you will ensure that our Lifestyle Entertainment portfolio delivers world-class products, fosters innovation, and creates engaging player experiences. This role requires a unique blend of strategic foresight, operational expertise, financial acumen, and leadership within the entertainment or games industry. You will lead efforts in portfolio planning, process design, and integration of best practices while serving as a champion for studio operations leaders and development directors.

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Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.As EA’s Vice President of Operations for Lifestyle Entertainment, you will be responsible for driving operational excellence and long-term growth across our portfolio of Lifestyle studios. Partnering closely with Studio General Managers, Operations Leaders, and cross-functional partners, you will ensure that our Lifestyle Entertainment portfolio delivers world-class products, fosters innovation, and creates engaging player experiences.This role requires a unique blend of strategic foresight, operational expertise, financial acumen, and leadership within the entertainment or games industry. You will lead efforts in portfolio planning, process design, and integration of best practices while serving as a champion for studio operations leaders and development directors.This position will be a Hybrid role based in one of our West Coast studios: Redwood Shores, CA, Chatsworth, CA, Del Rey CA, Kirkland WA or Vancouver Canada.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Strategic Leadership</li><li class="leading-relaxed">Partner with the SVP & GGM of Lifestyle to shape and execute the 5-year strategic plan, including production roadmaps, resourcing strategies, and funding models.</li><li class="leading-relaxed">Guide strategic transformation initiatives, acquisitions, reorganizations, and licensing opportunities.</li><li class="leading-relaxed">Represent Lifestyle Entertainment in EA-wide executive forums, ensuring alignment of priorities and sharing operational insights.</li><li class="leading-relaxed">As needed, and in support of the Lifestyle Entertainment strategy, oversee product incubation projects.</li><li class="leading-relaxed">Operational Excellence</li><li class="leading-relaxed">Drive the operating rhythm of the Lifestyle group, ensuring reporting and check-ins meet studio and executive needs.</li><li class="leading-relaxed">Oversee delivery pipelines and milestone reviews to ensure predictable, high-quality outcomes across multiple studios.</li><li class="leading-relaxed">Lead the implementation of the Game Development Framework (GDF) with a focus on live service processes, data/metrics tracking, and project auditing to promote consistency and accountability.</li><li class="leading-relaxed">Partner with Marketing, Publishing, Technology and other enterprise partners to monitor and optimize service-level agreements.</li><li class="leading-relaxed">Talent & Culture</li><li class="leading-relaxed">Serve as a talent and craft champion, providing leadership to Development Directors and studio Ops leaders.</li><li class="leading-relaxed">Promote a player-first, live service culture by embracing continuous improvement, creating cross functional collaboration, enabling agile processes and prioritizing player engagement.</li><li class="leading-relaxed">Mentor and develop high-potential leaders, fostering a diverse and innovative leadership pipeline.</li><li class="leading-relaxed">Business & Financial Management</li><li class="leading-relaxed">Manage group operating and resource budgets, ensuring alignment with growth objectives while balancing cost efficiency and quality.</li><li class="leading-relaxed">Provide financial and operational guidance to Studio GMs and central functions.</li><li class="leading-relaxed">Use data-driven insights to anticipate risks, allocate resources effectively, and drive operational improvements.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proven Leadership Experience: Track record of leading large, complex organizations with cross-functional teams in high-growth or fast-paced industries.</li><li class="leading-relaxed">Strategic Planning & Execution: Expertise in long-range planning, organizational alignment, and delivering measurable results.</li><li class="leading-relaxed">Operational Mastery: Deep knowledge of development operations, process design, and resource management across multiple studios or product lines.</li><li class="leading-relaxed">Financial Acumen: Strong background in budget management, forecasting, and driving cost efficiencies.</li><li class="leading-relaxed">Innovation & Change Leadership: Ability to guide transformation initiatives and champion new ways of working across diverse teams.</li><li class="leading-relaxed">Excellent Communication & Influence: Exceptional interpersonal, negotiation, and presentation skills; adept at building trust and and able to influence stakeholders at all levels.</li><li class="leading-relaxed">Industry Knowledge: Experience in Live Service games, entertainment, or adjacent creative industries is strongly preferred.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Us</h3>Lifestyle Entertainment at EA is at the forefront of creating experiences that resonate with players around the world. As VP of Operations, you will shape the future of our studios, guide bold creative and operational strategies, and play a pivotal role in delivering fun, meaningful, and enduring player experiences.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">COMPENSATION AND BENEFITS</h3>The pay ranges listed below are for the defined geographic market pay zones in these locations. If you reside outside of these locations, a recruiter will advise on the range and benefits for your specific location.EA has listed the pay ranges it in good faith expects to pay applicants for this role in the locations listed, as of the time of this posting. Pay offered will be determined based on numerous relevant business and candidate factors including, for example, education, qualifications, certifications, experience, skills, geographic location, and business or organizational needs.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">PAY RANGES</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">California (depending on location e.g. Los Angeles vs. San Francisco):</li><li class="leading-relaxed">$309K- $370K USD Annually</li><li class="leading-relaxed">British Columbia (depending on location e.g. Vancouver vs. Victoria):</li><li class="leading-relaxed">$310K CAD $350K CAD Annually</li><li class="leading-relaxed">Washington (depending on location e.g. Seattle vs. Spokane):</li><li class="leading-relaxed">$309K- $370K USD Annually</li></ul>Pay is just one part of the overall compensation at EA. In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity. For British Columbia, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top-up to EI/QPIP benefits up to 100% of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to regular full-time employees. Certain roles may also be eligible for bonus and equity.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Electronic Arts</h3>We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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Object Oriented Programming

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