<p><span style="color: rgb(71, 71, 71);">Figma is a collaborative web application for interface design, with additional offline features enabled by desktop applications for macOS and Windows</span></p>

Figma

Director, Direct Support

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Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. As a Director, Direct Support, you will lead and inspire our global customer support team, focusing on North America. You'll drive strategy, work cross-functionally with Product and Engineering, advocate for users, and develop leaders, ensuring an outstanding customer experience.

Accounting Analyst

<p class="my-4 text-gray-700 leading-relaxed">Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!</p><p class="my-4 text-gray-700 leading-relaxed">As a member of our Product Support Team, you will have the opportunity to continue developing our customer facing function in North America, ensuring that we provide an outstanding customer experience every step of the way. We are looking for a senior leader to inspire, lead, and in partnership with our EMEA Director, drive the strategy for our global customer support team. You are a builder at heart and are passionate about working cross functionally with stakeholders, such as Product and Engineering, to help craft the future of our customer facing teams, advocate for our users, and bubble-up key insights to help shape our product. You have a proven track record of inspiring and developing next-level leaders and thrive in an environment where people are empowered to do their best work. This role will report into the VP of Product Support.</p><p class="my-4 text-gray-700 leading-relaxed">This is a full time role that can be held from one of our US hubs or remotely in the United States.</p><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">What you’ll do at Figma:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Build and shape the future of our Direct Support function, ensuring we are focused on crafting premium experiences for our customers, creating a wide and dedicated customer base with our Figma products and brand</li><li class="leading-relaxed">Lead a team of Product Support managers who oversee our Direct Support function, including Tier 1, Tier 2, Enterprise and Technical Quality, ensuring that we provide a stellar experience throughout the entire customer journey</li><li class="leading-relaxed">Work closely with Product Support Operations on refinement of our segmentation model, channel strategy, and tooling to ensure we are scaling effectively and optimizing processes along the way</li><li class="leading-relaxed">Define, implement, and track key performance indicators for our Direct Support teams with a focus on driving results, improving efficiency and creating quality experiences</li><li class="leading-relaxed">Surface key customer insights to our Product Operations, Learning & Performance, Quality Assurance, Product, and Engineering teams to influence improvements in the product and drive strategic support initiatives forward</li><li class="leading-relaxed">Collaborate closely with our Workforce and Analytics team to ensure we're staffed effectively to support our rapidly growing user base</li><li class="leading-relaxed">Coach and develop our current and up-and-coming leaders with a focus on leadership skills and career development</li><li class="leading-relaxed">Communicate clear vision and purpose, helping to draw the connection between Direct Support work and our broader org and company goal</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">We'd love to hear from you if you have:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience scaling customer support teams in hyper-growth environments, preferably with a technical SaaS product</li><li class="leading-relaxed">10+ years of work experience with 4+ years experience leading high-performing support teams and managing leaders across multiple geographical locations</li><li class="leading-relaxed">A deep understanding of people leadership with a strong passion for building effective teams and developing talent</li><li class="leading-relaxed">Expertise in partnering with marketing, product, and engineering teams to improve process and influence roadmaps</li><li class="leading-relaxed">Strong analytical skills and are practiced at using and interpreting data to inform strategic direction</li><li class="leading-relaxed">Experience leading impactful projects from conception to execution, with the ability to contribute to both high-level strategic planning and smaller operational initiatives</li><li class="leading-relaxed">Ability to proactively anticipate risks, challenges, and opportunities, developing forward-thinking strategies to address them and ensure long-term success</li><li class="leading-relaxed">Familiarity and comfort navigating CRMs, preferably Zendesk</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">While not required, it’s an added plus if you also have:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in partnering with and/or helping to manage the relationship with BPO vendors</li></ul><p class="my-4 text-gray-700 leading-relaxed">At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p><p class="my-4 text-gray-700 leading-relaxed"><strong>Pay Transparency Disclosure</strong></p><p class="my-4 text-gray-700 leading-relaxed">If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.</p><p class="my-4 text-gray-700 leading-relaxed">Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.</p><p class="my-4 text-gray-700 leading-relaxed">Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future.</p><p class="my-4 text-gray-700 leading-relaxed">Annual Base Salary Range (SF/NY Hub):</p><p class="my-4 text-gray-700 leading-relaxed">$228,000 - $308,000 USD</p><p class="my-4 text-gray-700 leading-relaxed">At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC<em>KnowYourRights</em>screen<em>reader</em>10<em>20.pdf" target="</em>blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">equal opportunity workplace</a></p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status**,</li></ul><p class="my-4 text-gray-700 leading-relaxed">** or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.</p><p class="my-4 text-gray-700 leading-relaxed">We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to <a href="mailto:accommodations-ext@figma.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodations-ext@figma.com</a></p><p class="my-4 text-gray-700 leading-relaxed">.</p><p class="my-4 text-gray-700 leading-relaxed">These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.</p><p class="my-4 text-gray-700 leading-relaxed">Examples of accommodations include but are not limited to:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Holding interviews in an accessible location</li><li class="leading-relaxed">Enabling closed captioning on video conferencing</li><li class="leading-relaxed">Ensuring all written communication be compatible with screen readers</li><li class="leading-relaxed">Changing the mode or format of interviews</li></ul><p class="my-4 text-gray-700 leading-relaxed">To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding.</p><p class="my-4 text-gray-700 leading-relaxed">By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with <a href="https://www.figma.com/legal/candidate-privacy-notice/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Figma's Candidate Privacy Notice</a></p><p class="my-4 text-gray-700 leading-relaxed">.</p>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

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This role involves designing concept art for 2D game characters, backgrounds, props, and elements. You will ideate and sketch visual components, collaborating with 2D Artists to generate complete images using AI. Responsibilities also include developing in-game UI/UX, designing buttons, HUDs, and various screens to enhance player experience. The artist will provide aesthetic input to the Game Design team to ensure visual consistency and market appeal, and work with team members to deliver high-quality products on schedule.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">1. BENEFITS</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">INCOME</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Salary: Up to 20M/month</li><li class="leading-relaxed">Receive 100% base salary, salary increase according to company regulations</li><li class="leading-relaxed">Lunch allowance for official employees: 1,000,000 VND/month</li><li class="leading-relaxed">Income based on work results and performance</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">DEVELOPMENT OPPORTUNITIES</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Expand and enhance professional knowledge and skills</li><li class="leading-relaxed">Gain practical experience in ongoing global projects</li><li class="leading-relaxed">Have a clear, personalized career development roadmap</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WORKING ENVIRONMENT</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience a dynamic, professional international environment</li><li class="leading-relaxed">Enjoy 100% daily life care benefits</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">WELFARE POLICIES</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Company fully pays all types of insurance as required by law (Social Insurance, Health Insurance, Unemployment Insurance, etc.)</li><li class="leading-relaxed">Free periodic general health check-ups at hospitals: Hong Ngoc, Thu Cuc, Vinmec.</li><li class="leading-relaxed">Wedding/funeral benefits, holiday/Tet gifts, and other welfare benefits.</li><li class="leading-relaxed">Bonuses for New Year, March 8th, April 30th-May 1st, Mid-Autumn, mid-year, September 2nd, October 20th, Christmas.</li><li class="leading-relaxed">Continuous, unlimited performance-based profit sharing.</li><li class="leading-relaxed">Administrative working hours:</li><li class="leading-relaxed">Monday - Friday. Off Saturday, Sunday</li><li class="leading-relaxed">Morning: 8:30 - 12:00, Afternoon: 13:00 - 18:00, Mid-afternoon break 15:00 - 15:30</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">2. JOB DESCRIPTION</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design concept art for characters, backgrounds, props, and elements in 2D games.</li><li class="leading-relaxed">Ideate and sketch visual components and interfaces, then collaborate with the 2D Artist team to generate complete images from AI.</li><li class="leading-relaxed">Develop user interface (UI/UX) in games: design buttons, HUD, main screen, battle screen, etc., suitable for player experience.</li><li class="leading-relaxed">Advise and contribute artistic ideas to the GD team to ensure the product has consistent visuals that attract the target market.</li><li class="leading-relaxed">Coordinate with other team members to complete the final product on schedule and to quality standards.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">3. REQUIREMENTS</h2><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Knowledge:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum <strong>6 months of experience</strong> in character, background, or UI/UX design for 2D games.</li><li class="leading-relaxed">Has participated in developing game projects with products released on stores (App Store, Google Play, etc.).</li><li class="leading-relaxed">Proficient in various design styles (cartoon, anime, casual, semi-realistic…).</li><li class="leading-relaxed">Basic knowledge of AI asset production process is a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Good hand drawing (digital painting) skills, especially in quickly creating concepts and interfaces (UI) as required.</li><li class="leading-relaxed">Proficient in Photoshop and basic graphic design tools.</li><li class="leading-relaxed">Proficient or willing to learn AI-assisted image creation tools (Stable Diffusion, Midjourney, etc.).</li><li class="leading-relaxed">Ability to read and understand documents, independent research skills.</li><li class="leading-relaxed">Good time management, ability to meet deadlines.</li><li class="leading-relaxed">Flexible teamwork and independent work ability.</li><li class="leading-relaxed">Priority: Additional basic 3D skills or 2D Animation skills.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Attitude:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Proactive, creative, and responsible in work.</li><li class="leading-relaxed">Passionate about new technologies, especially applying AI in artistic creation.</li><li class="leading-relaxed">Progressive spirit, eager to learn, and always striving to update art and UI/UX trends in games.</li><li class="leading-relaxed">Detail-oriented, careful, and long-term commitment-oriented.</li><li class="leading-relaxed">Ability to adapt quickly and work effectively in a fast-paced environment.</li></ul>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.