Findhelp

Senior Manager, Support

Senior Staff AI Engineer

Senior Professional Services Consultant

Program Research Associate

Staff Technical Solutions Account Manager

Senior Staff Software Engineer

Senior Customer Success Manager

Findhelp seeks a technical, operational Senior Manager to lead their Support team. This role is frontline in technical implementations, issue investigations, and code changes, aligning with the mission to connect people in need. The manager will partner with Customer Success leadership on issue management and operational improvement, and advise R&D on support plans for new features, tooling, and strategies. The ideal candidate has a player-coach mindset and a passion for precision.

We’re changing the way people connect to social care.At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.Our Support team (Tier 1 & 2) proactively helps internal and external stakeholders with platform and workflow needs, identifying root causes and scalable solutions. Collaborating with Customer Success and R&D, they offer rapid support for issues, advancing our mission to connect people and services with dignity and ease. Tier 1 (Help Desk) uses multi-channel tools for direct user engagement, aiding Customer Success. Tier 2 comprises highly knowledgeable Product Support engineers handling complex configurations and investigations. This structure ensures coordinated communication, meeting urgent customer demands.We seek a technical, operational leader with a player-coach mindset, passionate about precision. As Senior Manager, you'll lead the Support team, frontline in technical implementations, issue investigations, and code changes, aligning with our mission to help people in need. You'll partner with Customer Success leadership on issue management and operational improvement, and advise R&D on support plans for new features, tooling, and strategies.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities and Duties:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Team Leadership & Development:</li><li class="leading-relaxed">Lead and develop a team of Tier 1 and Tier 2 analysts and engineers.</li><li class="leading-relaxed">Cultivate a culture of continuous improvement, fostering individual growth and career advancement for team members.</li><li class="leading-relaxed">Technical Issue Resolution & Support:</li><li class="leading-relaxed">Collaborate closely with the Customer Success and R&D teams to quickly and completely troubleshoot and resolve technical issues to deliver results for platform users and our customers.</li><li class="leading-relaxed">Externally, act as the leader of the Support function for necessary customer or sales executive discussions.</li><li class="leading-relaxed">Operational Excellence:</li><li class="leading-relaxed">Effectively communicate and coordinate with cross-functional stakeholders during investigations and escalations.</li><li class="leading-relaxed">Manage work queues and drive projects to efficient resolution across the team.</li><li class="leading-relaxed">Develop and implement operational process improvements within and cross-functionally to enhance responsiveness and turnaround times for customer issues and investigations.</li><li class="leading-relaxed">Effective internal and external operational report outs</li><li class="leading-relaxed">Process Improvement & Automation:</li><li class="leading-relaxed">Improve processes by developing tools and automations to enhance turnaround times, streamline handoffs, and monitor quality.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">10+ years of experience working in technical support with direct customer interaction</li><li class="leading-relaxed">7+ years of experience leading support teams and operations</li><li class="leading-relaxed">Experience managing a service management system through Jira, Zendesk, or similar platform</li><li class="leading-relaxed">Current Python/SQL experience (or related skills with the ability to ramp up quickly)</li><li class="leading-relaxed">Excellent written and verbal communication skills</li><li class="leading-relaxed">Familiarity with Jira, Git, and/or Google Cloud Platform a bonus!</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Additional Competencies:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experienced Leader: You lead by example and take initiative in guiding your team to success and supporting the well-being and careers of your team members.</li><li class="leading-relaxed">Tenacious Problem Solver: You take pride in thinking critically and coordinating your team to get to the root cause of tricky technical issues and investigations.</li><li class="leading-relaxed">Proactive Communicator: You're comfortable smelling smoke and escalating issues to cross-functional leadership teams, provide proactive updates on your highest priority work, and can coordinate retrospectives amongst different teams.</li><li class="leading-relaxed">You thrive in ambiguity: You're not afraid of researching stuff you don't know about. This assures you punch above your weight class — ability may be far greater than experience.</li><li class="leading-relaxed">Independent: You’re comfortable working with minimal direction to achieve goals. You're a proactive self-starter and take ownership and demonstrate leadership over your issues and projects to drive them to resolution.</li><li class="leading-relaxed">Organized: You can manage a broad scope of work expertly. You'll have a number of plates in the air, and you can ensure that none of those plates will drop.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Physical Demands and Work Environment:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This job is based on-site in Austin, TX, with the opportunity to work remotely on Friday.</li><li class="leading-relaxed">This is largely a sedentary role; standard office equipment is used, such as laptops, monitors and headsets, if needed.</li><li class="leading-relaxed">Limited travel may be required.</li></ul>We value being togetherWe believe being together enables stronger relationships, collaboration, and culture.This position is in office and candidates must be located in Austin, Texas.We’re building a diverse, inclusive teamYou’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.Here are some of the ways we support our staff:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Culture Committee</li><li class="leading-relaxed">Leadership Development Training</li><li class="leading-relaxed">Paid Volunteering Time</li></ul>

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endava

Junior Java Developer

Junior DevOps Engineer

Junior Automation Testing

Junior Python Support Engineer

Junior .Net Support Engineer

Activate Games

Game Facilitator (Store Associate)

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. Development is the largest discipline at Endava. Our developers design, build, and release software products in multiple programming languages, frameworks, and libraries. Always collaborating with cross-functional project teams, our developers are adaptable problem-solvers with a client-oriented mindset.

Data Consultant

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Company Description</h2>Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.From prototype to real-world impact - be part of a global shift by doing work that matters.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Job Description</h2>Development is the largest discipline at Endava. Our developers design, build, and release software products in multiple programming languages, frameworks, and libraries. Always collaborating with cross-functional project teams, our developers are adaptable problem-solvers with a client-oriented mindset. This is a full-time, permanent contract hybrid role, requiring 2–3 days per week of work from our office in Iasi.As a Junior Java Developer at Endava, you will have the following responsibilities:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Developing and testing solutions in Java based on given requirements</li><li class="leading-relaxed">Estimating tasks and participating in daily team sync-ups</li><li class="leading-relaxed">Participating in code reviews</li><li class="leading-relaxed">Daily communication with the client through emails, phone sync-ups etc.</li><li class="leading-relaxed">Collaborating with the QA engineering team to ensure the delivered code meets the defined standards.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Qualifications</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with the latest Java versions (0.5+ years);</li><li class="leading-relaxed">Strong understanding of Java fundamentals, OOP principles, design patterns, and engineering practices;</li><li class="leading-relaxed">Experience with cloud platforms (e.g. Azure, AWS);</li><li class="leading-relaxed">Knowledge of Web protocols and technologies, RESTful Web services;</li><li class="leading-relaxed">Experience with source code versioning systems (Perforce, Git, SVN);</li><li class="leading-relaxed">Good verbal and written English;</li><li class="leading-relaxed">Experience with both SQL & NoSQL databases;</li><li class="leading-relaxed">Experience with Microservices;</li><li class="leading-relaxed">Solid understanding of the complete product development cycle;</li><li class="leading-relaxed">Strong analytical skills, systematic approach, and self-reliant;</li><li class="leading-relaxed">Familiarity with Agile/Scrum methodologies;</li><li class="leading-relaxed">Experience with Kubernetes and Docker, Spring and Spring Boot.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Additional Information</h2>Discover some of the global benefits that empower our people to become the best version of themselves:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;</li><li class="leading-relaxed">Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;</li><li class="leading-relaxed">Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;</li><li class="leading-relaxed">Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;</li><li class="leading-relaxed">Health: Global internal wellbeing programme, access to wellbeing apps;</li><li class="leading-relaxed">Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.</li></ul>At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

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