Findhelp

Senior Professional Services Consultant

Account Director

Senior Compliance Risk Manager

Senior Staff AI Engineer

Senior Customer Success Manager

The Senior Professional Services Consultant at Findhelp will drive the successful delivery, adoption, and optimization of social service software solutions for a diverse customer base. This role involves strategic consulting, project management, and building strong client relationships to empower staff as experts in Findhelp solutions. Responsibilities include conducting needs assessments, setting goals, providing documentation, and training stakeholders. The ideal candidate will have extensive experience in non-profits, social services, and healthcare, leveraging deep industry knowledge to advise on best practices and innovative solutions.

<p class="my-4 text-gray-700 leading-relaxed">We’re changing the way people connect to social care.</p><p class="my-4 text-gray-700 leading-relaxed">At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers.</p><p class="my-4 text-gray-700 leading-relaxed">Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.</p><p class="my-4 text-gray-700 leading-relaxed">As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.</p><p class="my-4 text-gray-700 leading-relaxed">The Senior Professional Services Consultant will advance business objectives for a diverse customer base by ensuring the successful delivery, adoption, and optimization of our social service software solutions. This role requires more than just meeting contractual service requirements and service level agreements; it involves a consultative, client-centered approach to provide professional service packages that empower our customers' staff to be experts in Findhelp solutions. Responsibilities include conducting comprehensive assessments and diagnostics to identify business needs and deliver impactful results. The ideal candidate will have extensive experience in strategic consulting, project management, and industry-specific expertise in non-profits, social services, and healthcare.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Responsibilities and Duties:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Drive Findhelp Adoption and Business Objectives</strong></li><li class="leading-relaxed">Facilitate the adoption of software and professional services to help clients achieve their business goals.</li><li class="leading-relaxed">Collaborate with clients to set clear, achievable goals and milestones for the delivery, adoption, and optimization of our social service software solutions.</li><li class="leading-relaxed">Conduct thorough needs assessments to understand client requirements.</li><li class="leading-relaxed">Set clear expectations regarding Findhelp solutions and the outcomes clients can anticipate.</li><li class="leading-relaxed">Provide comprehensive documentation that outlines service deliverables, timelines, and responsibilities.</li><li class="leading-relaxed">Train key stakeholders on Findhelp solutions to empower customer staff.</li><li class="leading-relaxed"><strong>Strategic Consulting</strong></li><li class="leading-relaxed">Leverage deep industry knowledge to advise clients on best practices and innovative solutions.</li><li class="leading-relaxed">Offer subject matter expertise in community engagement strategies for nonprofits and social service agencies, including constituency building, collaborative governance, and social service payment models.</li><li class="leading-relaxed">Drive the integration of technology, people, and processes to create high quality programs</li><li class="leading-relaxed">Employ a client-centered methodology to co-create tailored solutions that deliver measurable results.</li><li class="leading-relaxed">Set, track, and achieve defined goals for consulting tasks and projects</li><li class="leading-relaxed"><strong>Project Management</strong></li><li class="leading-relaxed">Develop and manage comprehensive project plans, ensuring all tasks are completed on time and within scope.</li><li class="leading-relaxed">Provide leadership, direction and oversight to both internal and external stakeholders.</li><li class="leading-relaxed">Monitor project progress and adjust plans as needed to ensure successful outcomes.</li><li class="leading-relaxed"><strong>Relationship Building</strong></li><li class="leading-relaxed">Establish and maintain strategic relationships with state government officials, lobbyists, nonprofit executives, program managers, and healthcare executives.</li><li class="leading-relaxed">Conduct workshops and training programs tailored to the client’s needs to enhance their understanding and capabilities.</li><li class="leading-relaxed">Collaborate with cross-functional teams to resolve issues and implement solutions.</li><li class="leading-relaxed">Engage with state officials, legislatures, lobbyists, and nonprofit executives to advance the company's positioning in assigned regions.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications and Skills:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Education and Experience</strong></li><li class="leading-relaxed">Minimum of 10 years of experience in building strategic relationships at local, county, and state levels.</li><li class="leading-relaxed">Proven experience working directly with or closely with government agencies, healthcare organizations, or non-profits.</li><li class="leading-relaxed">Experience in program management, including planning, implementation, change management, and performance measurement.</li><li class="leading-relaxed">Preferable experience in technology implementations or rollouts.</li><li class="leading-relaxed">BS/BA degree or equivalent</li><li class="leading-relaxed"><strong>Skills</strong></li><li class="leading-relaxed">Strong business acumen and strategic thinking abilities.</li><li class="leading-relaxed">Excellent project management skills, with the ability to manage complex projects and cross-functional teams.</li><li class="leading-relaxed">Outstanding interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.</li><li class="leading-relaxed">Superior communication skills, including presentation, written, and verbal, with a demonstrated ability to communicate effectively at all organizational levels, including the C-suite.</li><li class="leading-relaxed">Expertise in business strategies for nonprofits and social service agencies.</li><li class="leading-relaxed">Ability to integrate technology, people, and processes to create high-quality programs.</li><li class="leading-relaxed">Capable of working with minimal direction to achieve goals</li><li class="leading-relaxed">Team player who is dedicated, professional, and committed to meeting and exceeding expectations.</li><li class="leading-relaxed">Interest in social determinants, organizational innovation, social enterprise, healthcare, community organizations, governmental groups.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The salary range provided reflects the national average for this job title and does not represent compensation specific to Findhelp. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.</p><p class="my-4 text-gray-700 leading-relaxed">We value being together</p><p class="my-4 text-gray-700 leading-relaxed">We believe being together enables stronger relationships, collaboration, and culture.</p><p class="my-4 text-gray-700 leading-relaxed">This position is in office and candidates must be located in Austin, Texas, Madison, Wisconsin, or Denver, Colorado</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Perks at Findhelp</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">401k & Stock options</li><li class="leading-relaxed">Free food and onsite gym at our Austin HQ</li><li class="leading-relaxed">Paid parental leave</li><li class="leading-relaxed">Competitive PTO & 9 paid holidays</li><li class="leading-relaxed">Employee only paid Health, Dental, and Vision insurance</li><li class="leading-relaxed">Dog-friendly office in Austin HQ</li><li class="leading-relaxed">24/7 access to telemedicine and counseling</li><li class="leading-relaxed">Book Purchasing Program</li></ul><p class="my-4 text-gray-700 leading-relaxed">We’re building a diverse, inclusive team</p><p class="my-4 text-gray-700 leading-relaxed">You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.</p><p class="my-4 text-gray-700 leading-relaxed">Here are some of the ways we support our staff:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Culture Committee</li><li class="leading-relaxed">Leadership Development Training</li><li class="leading-relaxed">Paid Volunteering Time</li></ul>

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Customer Engineer - Mandurah/Rockingham

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The Customer Engineer at NCR Voyix is responsible for the installation, maintenance, and repair of digital commerce equipment within an assigned territory, ensuring high customer satisfaction and operational continuity. This role involves diagnosing and resolving customer issues, installing and upgrading equipment, performing preventative maintenance, and managing parts inventory. The engineer will work to achieve key performance indicators, potentially including flexible shifts and travel, while representing NCR Voyix positively.

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About NCR VOYIX</h3><p class="my-4 text-gray-700 leading-relaxed">NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Installation, maintenance, and repairs on equipment within an assigned territory to ensure continuity of customer operations and high levels of customer satisfaction.</li><li class="leading-relaxed">May be requested to work outside of the assigned area as determined by projects, to cover for colleagues, and at times of demand peaks.</li><li class="leading-relaxed">Ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements (SLA).</li><li class="leading-relaxed">Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment, handheld terminals, and associated peripherals.</li><li class="leading-relaxed">Installation of new, or to upgrade existing equipment, in line with the Statement of Work (SOW).</li><li class="leading-relaxed">Assisting in site preparation, including installation of cable, staging of equipment, and testing of equipment; may also perform required modular swaps and unit replacements.</li><li class="leading-relaxed">Subject to required training and certification which may be required to work at height e.g., ladders, MEWP, and or use handheld power tools</li><li class="leading-relaxed">Field Service Technician responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.</li><li class="leading-relaxed">Build working relationships with customers and develop informal communication channels with customer account at the local level</li><li class="leading-relaxed">Represents NCR Voyix in a manner that reflects positively on the image and reputation of the company.</li><li class="leading-relaxed">Performs periodic preventative maintenance on assigned products; Diagnoses problems, makes repairs, and replaces components or modules.</li><li class="leading-relaxed">Responsible for all NCR Voyix assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management</li><li class="leading-relaxed">Maintain an appropriate parts inventory as well as parts record keeping.</li><li class="leading-relaxed">Accurate and prompt reporting of calls and activity, as well as other reporting as required; Tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation.</li><li class="leading-relaxed">Capturing detailed customer asset information and other data required to complete any invoicing or billing activities.</li><li class="leading-relaxed">May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA</li><li class="leading-relaxed">May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged periods;</li><li class="leading-relaxed">Participate in the Shift Pattern for the operating area – this may include weekend and evening working as determined by the Customer Coverage and SLA requirements.</li><li class="leading-relaxed">May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects</li><li class="leading-relaxed">Work to achieve the Key Performance Indicators established on a routine basis in order to ensure high levels of customer satisfaction, superior quality outcomes, awareness and maintenance of cost and safe operations as highest priority.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">BASIC QUALIFICATIONS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Clean Driving License required</li><li class="leading-relaxed">High School Diploma or equivalent years of related experience</li><li class="leading-relaxed">Basic Computer skills to include Windows OS navigation and basic familiarity with Microsoft Office suite</li><li class="leading-relaxed">Experience in PC Hardware Maintenance and support. Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly; Ability to work under pressure; Ability to meet deadlines and produce high quality work</li><li class="leading-relaxed">Excellent interpersonal skills/customer relationship skills required.</li><li class="leading-relaxed">High level of mechanical/electrical aptitude; Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required.</li><li class="leading-relaxed">High level of personal integrity; Support and promote teamwork and cooperative effort.</li><li class="leading-relaxed">Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-calls.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Role Requirements</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Must be licensed to operate a motor vehicle in your jurisdiction, and agree to periodic and controlled review of telematics (GPS) data for risk analysis of driving behavior while conducting company business in a company provided vehicle (as applicable)</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">PREFERRED QUALIFICATIONS</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Associates degree / certifications in a Technology Field preferred.</li><li class="leading-relaxed">Previous experience in NCR or similar equipment is a plus.</li><li class="leading-relaxed">Recognized qualification within the Electronics or IT Domain preferred.</li><li class="leading-relaxed">EPOS maintenance or install experience is preferred; Strong desktop hardware experience may be considered if EPOS experience is limited.</li></ul><p class="my-4 text-gray-700 leading-relaxed">Offers of employment are conditional upon passage of screening criteria applicable to the job</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">EEO Statement</h3><p class="my-4 text-gray-700 leading-relaxed">Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Statement to Third Party Agencies</h3><p class="my-4 text-gray-700 leading-relaxed">To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. 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Programming Patterns

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Senior Professional Services Consultant

Account Director

Senior Compliance Risk Manager

Senior Staff AI Engineer

Senior Customer Success Manager

Job Details