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The Remote Monitoring and Diagnostics Center (RMDC) team at Fluence is a global, mission-critical unit responsible for 24/7/365 operational availability and performance of worldwide Battery Energy Storage Systems (BESS) fleet. This role involves diagnosing and resolving issues, managing incidents, coordinating maintenance, and performing proactive monitoring remotely. The Engineer, RMDC ensures safe, reliable, and cost-effective performance of advanced energy storage assets, acting as the remote owner and primary contact for operational and technical issues.

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">ABOUT THE POSITION:</h2>The Remote Monitoring and Diagnostics Center (RMDC) is a mission-critical global team that operates as the first point of contact for diagnosing and resolving issues across Fluence’s worldwide Battery Energy Storage Systems (BESS) fleet. The RMDC ensures 24/7/365 operational availability and performance of energy storage sites by managing incidents, coordinating timely maintenance, and performing proactive monitoring and diagnostics remotely.This role is central to the safe, reliable, and cost-effective performance of the most advanced energy storage assets in the world.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">KEY RESPONSIBILITIES:</h2>As a part of the RMDC, you will:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Act as the remote owner for large-scale BESS sites across the globe</li><li class="leading-relaxed">Be the primary point of contact for all operational and technical issues reported via alarms or customer calls</li><li class="leading-relaxed">Monitor, diagnose, and troubleshoot a wide range of systems and components including:</li></ul>• Battery Management Systems (BMS)• Power Conversion Systems / Inverters (PCS)• HVAC & Chillers• Ubuntu/Linux Servers• SCADA Systems• Networking Devices: Cisco Routers, Switches, and Firewalls<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Coordinate with Field Service Engineers (FSEs), regional operations teams, and technical specialists to resolve incidents within SLA timelines</li><li class="leading-relaxed">Ensure safety-first practices during all remote maintenance or guidance provided</li><li class="leading-relaxed">Maintain accurate and complete logs, site tickets, and professional service reports within Fluence's service management platform</li><li class="leading-relaxed">Proactively identify and implement process improvements to increase uptime, response time, and cost-efficiency</li><li class="leading-relaxed">Escalate persistent issues and provide detailed feedback to Engineering, Product, and Installation teams for design and system enhancements</li><li class="leading-relaxed">Support planned preventive maintenance (PPM) activities remotely and ensure minimal site disruptions</li><li class="leading-relaxed">Participate in continuous knowledge sharing and training to maintain system-wide familiarity across all deployed configurations</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">SHIFT & TEAM STRUCTURE:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Based in Bangalore, working in a 24/7 rotational shift model including weekends and holidays</li><li class="leading-relaxed">Part of a global critical response team responsible for uninterrupted remote site management year-round</li><li class="leading-relaxed">Support is provided to all Fluence assets across Americas, EMEA, and APAC regions</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">IDEAL CANDIDATE QUALIFICATIONS:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s degree in Electrical, Mechanical, Electronics, or Computer Engineering (BSEE, BSME, BSCE), or Licensed Electrician</li><li class="leading-relaxed">Minimum 2-3 years of experience in remote O&M or technical support roles in Energy Storage, Power Generation, or Industrial Automation</li><li class="leading-relaxed">Proven hands-on experience in monitoring and remote troubleshooting of:</li></ul>• Battery Management Systems (BMS)• Advanced Power Conversion Systems (PCS) / Inverters• HVAC and Cooling Systems• Ubuntu/Linux OS Servers (RHCSA certification preferred)• Cisco networking devices (CCNA certification preferred)• SCADA and industrial communication protocols (MODBUS, OPC, BACnet, etc.)<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Comfortable in high-pressure environments with a focus on uptime, service quality, and customer satisfaction</li><li class="leading-relaxed">Excellent verbal and written communication skills with a strong customer-first approach</li><li class="leading-relaxed">Experience working with incident management and ticketing systems</li><li class="leading-relaxed">Strong documentation, reporting, and analytical skills using Microsoft Office and service platforms</li><li class="leading-relaxed">Physically capable to support field teams if needed (lifting up to 40lbs, climbing ladders/steps, etc.)</li><li class="leading-relaxed">Willingness to work rotational night shifts, holidays, and support weekends as part of a 365-day operational team</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">WHY JOIN FLUENCE RMDC?</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Be a part of the core global operations team that supports the clean energy transition</li><li class="leading-relaxed">Work on cutting-edge energy storage technologies</li><li class="leading-relaxed">Grow your career in a high-impact, technical role with opportunities to cross-train and collaborate globally</li><li class="leading-relaxed">Contribute to improving energy grid stability, sustainability, and resilience worldwide</li></ul>

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