Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. Based in Austin, Texas, Forcepoint creates safe, trusted environments for customers and their employees in more than 150 countries.&nbsp;For more about Forcepoint, visit www.Forcepoint.com and follow us on Twitter at @ForcepointSec.

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Forcepoint simplifies security for global businesses and governments with a cloud-native platform for Zero Trust and data protection. With over 20 years in business, 2.7k employees, and 11k+ customers across 150 countries, Forcepoint aims to create a safer world. A Technical Support Engineer III provides world-class support to enterprise customers, troubleshooting and resolving issues with Forcepoint and third-party products, acting as a technical advisor, and participating in product supportability programs.

Software Engineer III - C/C++ on MacOS/Windows

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Who is Forcepoint?</h2>Forcepoint simplifies security for global businesses and governments. Forcepoint’s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you’re in the right place; we want you to bring your own energy to help us create a safer world. All we’re missing is you!A Cybersecurity Technical Support Engineer III is responsible for providing a world-class support experience to our enterprise customer base. Living our corporate values of being Trustworthy, Collaborative, Accountable, Respectful, Innovative, and Relentless, you will be responsible for assisting our customers with troubleshooting and resolving issues related to Forcepoint as well as associated third-party products, enabling our customers to stop the bad and free the good. You will utilize your knowledge and experience to interpret the customers’ needs and ensure they are achieving maximum value from Forcepoint. You will be seen as a technical advisor within the team and called upon to provide assistance to other team members on issues within your area of expertise. You will actively participate in product supportability programs.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Respond to customer cases in line with Service Level Agreements.</li><li class="leading-relaxed">Proactively identify and resolve potential problems in an effort to prevent them from occurring and improve the overall customer experience.</li><li class="leading-relaxed">Approach each case with a goal of ensuring Forcepoint products are performing at an optimal level by addressing any underlying or additional problems uncovered during each customer engagement.</li><li class="leading-relaxed">Ensure full understanding of the issue, including impact to customer.</li><li class="leading-relaxed">Gather logs, configuration details and attempt to reproduce the reported issues.</li><li class="leading-relaxed">Research the issue in the Knowledge Base, documentation and with your team members as needed.</li><li class="leading-relaxed">Recommend solutions to customers and follow through to resolution or escalate the case in a timely manner if no resolution can be found.</li><li class="leading-relaxed">Prioritize workload based on severity and impact to customer and demonstrate a sense of urgency when handling cases.</li><li class="leading-relaxed">Be accountable for customer escalations and drive them internally to a speedy resolution while ensuring that customers are kept fully informed of progress throughout the escalation.</li><li class="leading-relaxed">Document all interactions and case details within the customer tracking database, including a detailed description of the issue and any resolutions recommended.</li><li class="leading-relaxed">Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification.</li><li class="leading-relaxed">Participate in knowledge sharing via involvement in technical discussions and Knowledge Base documentation.</li><li class="leading-relaxed">Create and deliver formal mentoring programs to Technical Support Engineers</li><li class="leading-relaxed">Provide technical reviews of user documentation, product requirements documents and functional specifications.</li><li class="leading-relaxed">Act as subject matter expert with regard to specific product components and integrations.</li><li class="leading-relaxed">Provide in-depth training in areas of expertise, general product knowledge, and integration.</li><li class="leading-relaxed">Perform other duties and projects as assigned.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Person Specification:</h2>You demonstrate extreme levels of accountability and are results driven; you value teamwork and collaboration; you communicate transparently and with candour, while always being genuine; you act boldly, take initiative and are comfortable taking calculated risks to achieve successful outcomes; you execute with speed and integrity, delivering high quality work product which you are proud of.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Required Skills and Experience:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience.</li><li class="leading-relaxed">Five or more years of experience supporting business to business customers</li><li class="leading-relaxed">Hands-on experience that demonstrate knowledge of:</li><li class="leading-relaxed">Good knowledge of network security solutions Firewall, IPsec VPN, IDS/IPS, SSL, VPN etc.)</li><li class="leading-relaxed">Excellent knowledge of networking fundamentals (Layer 2 and 3, TCP/IP, 3-way handshake, DNS etc.)</li><li class="leading-relaxed">HTTP protocol (Structure, status codes, authentication, etc.)</li><li class="leading-relaxed">Application Support Basics (Common troubleshooting methodology for Windows and Linux programs)</li><li class="leading-relaxed">SSL/TLS protocols (Structure, certificates, initial handshake, etc.)</li><li class="leading-relaxed">Routing (WCCP, PBR, Load Balancer Fundamentals, etc.)</li><li class="leading-relaxed">Packet capture and analysis with tcpdump and Wireshark</li><li class="leading-relaxed">Diagnosing network latency and intermittent issues</li><li class="leading-relaxed">Reading and analysing log files</li><li class="leading-relaxed">Active Directory (Domains, structure, permissions, group policies, etc.)</li><li class="leading-relaxed">Information Security Concepts</li><li class="leading-relaxed">Experience supporting one of the following applications:</li><li class="leading-relaxed">Red Hat Linux fundamentals (command line navigation and basic features, file system, permissions, networking, etc.)</li><li class="leading-relaxed">Windows (Permissions, services, file system, Event Viewer, etc.)</li></ul>Don’t meet every single qualification? Studies show people are hesitant to apply if they don’t meet all requirements listed in a job posting. Forcepoint is focused on building an inclusive and diverse workplace – so if there is something slightly different about your previous experience, but it otherwise aligns and you’re excited about this role, we encourage you to apply. You could be a great candidate for this or other roles on our team.The policy of Forcepoint is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.Forcepoint is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to recruiting@forcepoint.com.Applicants must have the right to work in the location to which you have applied.

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The Field Service Technician will support fuel cell products in electric lift trucks by performing preventative maintenance and resolving breakdowns. This role involves installation and servicing of fuel cells at specific customer locations, including diagnostics, troubleshooting, and specialized service procedures like retrofits and upgrades. The technician will also handle parts ordering, documentation, and provide on-call support, requiring strong technical, communication, and interpersonal skills due to direct customer interaction.

Our employees create products every day that are changing the way energy is produced and delivered. We thrive on innovation by fostering a learning environment that creates new, real-world products and applications. Join our team as we rapidly expand into key markets like zero-emission on-road vehicles, robotics, and stationary power – Be a part of the climate solution!

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<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Field Service Technician</h2>Status: Non-Exempt (hourly)Department: Field ServicePosition SummaryThe Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.Core Duties and Responsibilities<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintenance and service of fuel cells at customer sites.</li><li class="leading-relaxed">Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.</li><li class="leading-relaxed">Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.</li><li class="leading-relaxed">Providing on-call and emergency support service to customers as required</li><li class="leading-relaxed">Purchasing tools, equipment, and parts for customer service and support as required.</li><li class="leading-relaxed">May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.</li><li class="leading-relaxed">May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.</li><li class="leading-relaxed">Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.</li><li class="leading-relaxed">Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.</li><li class="leading-relaxed">Exhibiting and enforcing safety procedures in the field or customer sites.</li><li class="leading-relaxed">Travel as required for business needs; expected to drive safely and to adhere to all traffic laws</li><li class="leading-relaxed">Represent Plug Power in a professional manner at all times and in all interactions</li><li class="leading-relaxed">Perform other duties as assigned.</li></ul>Education and Experience<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum high school diploma or equivalent with technical electrical coursework</li><li class="leading-relaxed">Three (3) or more years of direct experience in mechanical and electrical troubleshooting</li><li class="leading-relaxed">Formal training and education may be also considered in lieu of direct experience</li><li class="leading-relaxed">Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle</li><li class="leading-relaxed">Must be able to lift 50 pounds on regular basis unassisted</li><li class="leading-relaxed">Knowledge of lift truck operation and applications is highly preferred</li><li class="leading-relaxed">General mechanical aptitude is required</li><li class="leading-relaxed">Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook</li><li class="leading-relaxed">Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels</li><li class="leading-relaxed">Excellent verbal and written communication skills</li><li class="leading-relaxed">Creativity in solving technical problems</li><li class="leading-relaxed">Ability to work independently</li><li class="leading-relaxed">Uncompromising dedication to quality</li><li class="leading-relaxed">Exceptional time management skills with the ability to handle multiple tasks</li><li class="leading-relaxed">Punctual and reliable</li><li class="leading-relaxed">Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug power</li></ul>Pay Rate:$24.50 - $28.50We offer a robust total rewards package at Plug, and a brief summary is below:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment.</li><li class="leading-relaxed">The above pay range, may not include local geographic pay variations. If there is an applicable geographic differential, a member of the HR team will discuss this during the interview process.</li><li class="leading-relaxed">Health, Dental & Vision Insurance eligibility starting from the first day of hire</li><li class="leading-relaxed">401(k) with 5% company match</li><li class="leading-relaxed">Bonus eligibility</li><li class="leading-relaxed">Paid time off including vacation, personal, floating holidays, sick and volunteer time off</li><li class="leading-relaxed">Paid Holidays</li><li class="leading-relaxed">Lifestyle Reimbursement Program</li><li class="leading-relaxed">Education Assistance</li><li class="leading-relaxed">Global access to mental health support and counseling professionals</li><li class="leading-relaxed">Employee Assistance Program</li></ul>Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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