Freed

Clinician Support Representative

Clinician Support Manager

Group Account Manager

ML Engineer, Voice & AI

Software Engineer, iOS

Head of People

Product Manager

Digital Marketing Manager

Senior Product Designer

Freed is seeking an empathetic, product-savvy Clinician Support Representative to empower clinicians using Freed's AI scribe. This hybrid role, part of the Product team, involves frontline support via chat, email, and video, collaborating with Product Managers, Engineers, and Designers. You will manage daily clinician interactions, own high-impact projects to improve user experience, and represent the voice of the clinician to inform the product roadmap, ensuring their success with Freed’s AI tools.

Product Manager, Growth

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">ABOUT FREED:</h2><p class="my-4 text-gray-700 leading-relaxed">Doctors are overworked, burnt out, and are quitting in masses.</p><p class="my-4 text-gray-700 leading-relaxed">At Freed, we combine clinician love with the latest AI tech and intense execution to create products that make clinicians happier.</p><p class="my-4 text-gray-700 leading-relaxed">Our first product is an AI scribe that automates medical documentation.</p><p class="my-4 text-gray-700 leading-relaxed">Since May of 2023, we have:</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Acquired 26,000 paying and loving clinicians</li><li class="leading-relaxed">Generated 70,000 patient notes daily and over 3 million monthly</li><li class="leading-relaxed"><a href="https://love.getfreed.ai/b2xGQ1" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Made thousands of clinicians happier</a></li></ul><p class="my-4 text-gray-700 leading-relaxed">With the backing of Sequoia Capital and other world-class VC’s, we are rapidly expanding our product offering. Patient-facing assistants, patient insights, EHR integrations, and other products are being built and used by thousands of clinicians every day.</p><p class="my-4 text-gray-700 leading-relaxed">We are looking for entrepreneurs. Fast, ambitious, and smart individuals who want to take care of the people who care for our health. Expect intense, clinician-focused, and interesting co-workers who want to win.</p><p class="my-4 text-gray-700 leading-relaxed">With an office in San Francisco, we embrace a hybrid schedule that brings out the best in teamwork and innovation. Our teams come together in person three days a week to collaborate, connect, and have a little fun along the way.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2><p class="my-4 text-gray-700 leading-relaxed">We’re looking for an empathetic, product-savvy <strong>Clinician Support Representative</strong> to help clinicians not just <em>use</em> Freed — but <em>succeed</em> with it. This role blends frontline support with strategic impact: you’ll manage day-to-day clinician interactions while owning independent, high-impact projects that shape how Freed serves its users.</p><p class="my-4 text-gray-700 leading-relaxed">As part of the <strong>Product team</strong>, you’ll collaborate closely with Product Managers, Engineers, and Designers — representing the <strong>voice of the clinician</strong> and ensuring their feedback directly informs our product roadmap. You’ll also use tools like <strong>Intercom</strong> and Freed’s internal <strong>AI Agent</strong> to deliver fast, thoughtful support across <strong>chat, email, and video screen-sharing calls</strong>.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">How You’ll Have Impact:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Support clinicians across chat, email, and live video — helping them understand and succeed with Freed’s AI tools.</li><li class="leading-relaxed">Identify and own projects that improve clinician experience and product education at scale.</li><li class="leading-relaxed">Represent the voice of the customer within the product org, surfacing insights that influence roadmap and design decisions.</li><li class="leading-relaxed">Leverage Freed’s AI Agent to enhance efficiency and maintain a high-quality, human experience.</li><li class="leading-relaxed">Create and refine help content, FAQs, and in-product education resources.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What You’ll Bring:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in customer support, customer success, or technical support at a high-growth SaaS or AI startup.</li><li class="leading-relaxed">Excellent written and verbal communication skills.</li><li class="leading-relaxed">Strong product intuition and the confidence to propose and drive improvements independently.</li><li class="leading-relaxed">Experience with Intercom or similar CRM/support tools.</li><li class="leading-relaxed">Comfort working with AI-powered tools and workflows.</li><li class="leading-relaxed">Ability to multitask and thrive in a fast-paced, evolving environment — including speaking directly with senior leadership in a flat organization.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to Haves:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience supporting clinicians.</li><li class="leading-relaxed">Familiarity with healthcare software or EHR systems.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What We’ll Bring:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Competitive salary and equity in a high-growth company</li><li class="leading-relaxed">Opportunity to make an immediate impact</li><li class="leading-relaxed">Medical, dental, and vision coverage</li><li class="leading-relaxed">Unlimited paid time off</li><li class="leading-relaxed">Company-sponsored annual retreats</li><li class="leading-relaxed">401(k) plan to support your long-term financial goals</li><li class="leading-relaxed">Commuter stipend for our San Francisco based employees</li></ul>

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Eyeline

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Surfacing/Lookdev Supervisor

CFX Artist

Lead CFX Artist

Volume Capture Supervisor

Lead Environment Generalist

Lead Compositor

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As an FX artist, your role is to create high-caliber dynamic and riveting visual 3D FX. This role requires troubleshooting skills to be able to solve technical and artistic issues while meeting client requirements and production deadlines. You will be responsible for creating a wide variety of realistic effects, working with supervisors and leads, and coordinating with the lighting department.

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Visual Pioneering Artist

Production Coordinator, Visual Pioneering

Senior Compositor

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Crew Manager

FX Supervisor

<p class="my-4 text-gray-700 leading-relaxed">As an FX artist, your role is to create high-caliber dynamic and riveting visual 3D FX. This role requires troubleshooting skills to be able to solve technical and artistic issues while meeting client requirements and production deadlines.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create a wide variety of realistic effects, including but not limited to destruction, smoke, fire, and water</li><li class="leading-relaxed">Work under the guidance of multiple supervisors to achieve the desired level of aesthetic quality and technical accuracy, often exploring different approaches and looks</li><li class="leading-relaxed">Work with the FX leads to produce various elements using presets and templates, and to expand and improve upon these templates</li><li class="leading-relaxed">Revise simulations based on client and supervisor feedback in a timely manner</li><li class="leading-relaxed">Coordinate with the lighting department to ensure seamless integration of FX elements</li><li class="leading-relaxed">Work within the established pipeline and offer constructive suggestions to improve the process</li><li class="leading-relaxed">Help develop and explore new ways to enhance results</li><li class="leading-relaxed">Help team debug issues and learn new methods</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Qualifications</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Previous experience in live action visual effects for feature films or high level television</li><li class="leading-relaxed">Strong experience in creating a wide variety of simulations (destruction, atmospheric, fluid, supernatural, etc.)</li><li class="leading-relaxed">Ability to take direction positively, work well within a team and thrives under the pressure of tight deadlines</li><li class="leading-relaxed">Team player able to work in a collaborative and fast-paced environment</li><li class="leading-relaxed">Excellent communication skills and an open mind</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About Us</h3><p class="my-4 text-gray-700 leading-relaxed">Eyeline is a global creative studio partnering with storytellers to turn their ambitions into stunning reality. By blending the time-honored craft of filmmaking with breakthrough technologies, we unlock bold, cinematic visions at scale. Our three pillars - VFX, Studios and Labs - form the creative spine of Eyeline, guiding how we think, work, and show up in every frame.</p><p class="my-4 text-gray-700 leading-relaxed">At Eyeline, we believe technology serves artistry and our people are the soul behind everything we do, deepening creative connection, rather than replacing it. We build worlds with exceptional craft and precision, working hand in hand with our creative partners from concept to final pixel.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Netflix Investment- Eyeline</h3><p class="my-4 text-gray-700 leading-relaxed">With the support of Netflix’s investment in our pipeline, infrastructure, and workforce, we’re pushing the boundaries of what’s possible in visual effects and virtual production technology. In addition to our work with Netflix, we continue to partner with a wide range of long-standing and new clients worldwide.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Come as you are</h3><p class="my-4 text-gray-700 leading-relaxed">We are looking for those seeking to take risks with us, those driven by passion for their craft. To us, these are key ingredients that we look for in our team. We are committed to ensuring fair and equal treatment of your application. When you apply for a role with us, you will receive consideration based solely on your qualifications.</p><p class="my-4 text-gray-700 leading-relaxed">We will only consider applicants based in Seoul or surroundings, or those willing to relocate.</p><p class="my-4 text-gray-700 leading-relaxed">We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p>

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