<p>Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.</p><p><br></p>

Freshworks

Senior Business Development Representative

Engineering Manager - AI Platforms

Freshworks builds service software that delivers customer and employee experiences. Their enterprise-grade solutions are powerful, easy to use, and quick to deliver results. With a people-first approach to AI, they aim to eliminate friction and make employees more effective and organizations more productive. This role involves contributing to Freshworks' mission by building and implementing uncomplicated software solutions that enhance customer and employee experiences. The company has over 72,000 companies as customers and over 4,500 employees globally.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.<br> <br> <strong>There’s another option. Freshworks. With a fresh vision for how the world works.</strong><br> <br> At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.<br> <br> <strong><em>Fresh vision. Real impact. Come build it with us.</em></strong>

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<p>- This assessment gives us an idea of your C++ skills<br>- Companies that evaluate this skillset in interviews: <strong>Rockstar Games, Ubisoft, Mayhem Studios, etc.</strong><br>- 10 Multiple Choice questions<br>- Average time to complete: <strong>7 to 10 minutes</strong></p>

<p>Let's assess your Data Structures! 📋<br>&nbsp;- This assessment gives us an idea of your problem solving skills using DSA<br>- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.<br>- 10 Multiple Choice questions<br>- Average time to complete: 7 to 10 minutes</p>

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Coupa

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Coupa is seeking a Senior Performance Engineer to join their team. This role is crucial for supporting Coupa's customer transaction workloads, directly impacting system performance, cost efficiency, competitive advantage, risk mitigation, and continuous improvement. The engineer will ensure applications and systems run optimally with fast response times, efficient resource usage, and high scalability. Responsibilities include analyzing and troubleshooting production performance issues, establishing performance benchmarks, designing and implementing test harnesses, and resolving complex configuration, infrastructure, networking, and application problems that affect performance or capacity. The role involves collaborating with Product Management, Development Engineering, and Cloud Infrastructure teams to optimize application and infrastructure scaling, provide technical assistance for system improvement, monitor production performance using automation and DevOps tools, and conduct proactive end-to-end cluster scalability and performance analysis. The engineer will also analyze root causes for latency, advocate for performance best practices, and continuously seek opportunities to improve the platform, processes, and business.

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<div>Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.</div><div><br></div><div><b>Why join Coupa?</b></div><div><br></div><div>🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.</div><div>🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.</div><div>🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.&nbsp;</div><div><br></div><div>Learn more on <a href="https://insde.co/uzoy"><u>Life at Coupa</u></a> blog and hear from our employees about their experiences working at Coupa.&nbsp;</div><div><br></div><div><b>The Impact of Senior Performance Engineer to Coupa:</b></div><div>&nbsp;</div><div><span style="font-size: 15px;">The role of a Performance Engineer is critical in supporting Coupa’s customer transaction workloads, as it directly influences system performance, cost efficiency, competitive advantage, risk mitigation, and continuous improvement.</span></div><div><span style="font-size: 15px;">Performance Engineers ensure that applications and systems run optimally — delivering fast response times, efficient resource usage, and high scalability. Their work plays a key role in identifying and eliminating performance bottlenecks and inefficiencies, which helps avoid costly hardware upgrades and unnecessary software licensing. This not only leads to significant cost savings but also enhances the organization's ability to maximize return on investment (ROI) while delivering a seamless customer experience</span></div><div><br></div><div><b>What You'll Do:</b><ul><li><b>Production performance issue analysis and troubleshooting.</b></li><li>Establish performance benchmarks for the Coupa platform</li><li>Design, implement and maintain a performance certification test harness</li><li><b>Troubleshoot complex configuration, infrastructure, networking, and application problems that could impact the performance or capacity of the product.</b></li><li>Collaborate with Product Management, Development Engineering, and Cloud Infrastructure teams to find the optimal way to scale applications and the infrastructure.</li><li>Provide technical assistance to improve system performance, capacity, reliability, and scalability.</li><li>Monitor and manage production performance using automation and modern DevOps tools.</li><li>Proactive end-to-end cluster scalability, performance, and exceptions analysis.</li><li>Analyze root cause for latency in individual components and across the system.</li><li>Continually look for opportunities to improve our platform, process, and business.</li><li>Be an evangelist for performance best practices and tools</li></ul></div><div><br></div><div><b>What You Will Bring to Coupa:</b><ul><li>At least 8 years of experience in<b> Performance Analysis and troubleshooting of production systems</b></li><li>Domain expert on public cloud, distributed system, micro services architecture and capacity planning</li><li>Experienced in <b>Performance engineering design, implementing, and automating benchmarks</b></li><li>Proven experience in <b>performance, scalability analysis and optimizations&nbsp;&nbsp;</b></li><li>Demonstrated knowledge of systems software and understand the impact of locking, caching and I/O on software performance</li><li><b>Proven Performance tuning experience for infrastructure, platforms, and application</b></li><li>Proven track record in bringing clarity to ambiguous situations. Ability to facilitate and arbitrate technical discussions, and to make challenging calls or recommendations; Work well in a distributed team environment.</li><li><b>Experienced in distributed tracing tools/APM such as NewRelic, Grafana, Kibana to collect traces, metrics, and logs and create meaningful dashboards and alerts.</b>&nbsp;</li><li><b>Experience in gatling, AWS, AZURE, ruby/java, MySql, Lunix, microservices etc.</b></li><li>BS or MS degree in Computer Science, Engineering, or a related technical discipline, or equivalent experience</li></ul></div><div><br></div><div>Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.&nbsp;</div><div><br></div><div>Please be advised that inquiries or resumes from recruiters will not be accepted.</div><div><br></div><div>By submitting your application, you acknowledge that you have read <a href="https://www.coupa.com/privacy-policy"><u>Coupa’s Privacy Policy</u></a> and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.