FuelBuddy

Tech Support Cum Manual Tester

Outscal

SME - C++/Unity/Multiplayer/Unreal

Product Operations (Ed-tech)

Hasbro

Director, Publishing Production

Mentor - C++ & DSA

HRIS Analyst - Temporary 1 Year Assignment

The Embassy

Senior FX Artist

Kabam

Senior Development Director

Jam City

Manager, FP&A

Aristocrat Gaming

Customer Success Associate, Interactive

Develop a comprehensive C++/Unity/Multiplayer/Unreal course for learners with 0-1 year of experience. This role encompasses end-to-end responsibility, from course design, code and content creation to deployment. Design high-quality learning materials, collaborate with Lead SME to structure chapters, create engaging course projects, assignments and quizzes.

Outscal's mission is to provide a unique matchmaking system based on developer’s skillsets and preferences, finding them the best education &amp; jobs tailored to their experience.

About the role:<ul><li>Type of work - Full-time</li><li>Employment Type - Contractual - 3 months (potential to convert to a full-time position)</li><li>Location - Remote</li><li>Working days - 6 days a week</li></ul>&nbsp;What You Will Do<ol><li>The course you will be developing will be your child, you will have to take end to end responsibility of the entire course right from course design, code and content till the time it gets deployed on the platform.</li><li>Design high-quality Text-Oriented learning content, keeping in mind that the learners hold 0-1 year of experience. (<a href="https://outscal.com/courses">Refer to our courses</a>, visit our course pages, and have a look at the program syllabus to get an understanding before moving further with the application)</li><li>Work closely with Lead SME to Design chapters for our courses in Unity/Multiplayer/Unreal for the audience.</li><li>Develop Courses, Game Projects in Courses, content for upskilling, Assignment and Quiz that will be a part of the course.</li></ol>Must Have:<ul><li>Should have worked on Unity and/or Multiplayer/ or Unreal Projects for 2+ years showcasing:<ul><li>Good Code Architecture and clean code</li><li>Implementation of OOP Principles</li><li>Projects made in Unity Engine preferably Multiplayer games or Unreal Engine</li><li>Proficiency in Game Programming Patterns</li></ul></li><li>Good English communication skills both written and verbal</li><li>Ability to design high quality courses at all level with a User-First mindset.</li><li>Ability to express complex technical concepts in easy and understandable language (without using AI)</li><li>Good understanding of Unity and C#/ C++ and DSA/ Multiplayer/ Unreal along with OOPs and Design Patterns</li><li>Ability to learn things quickly, positively take feedback and apply it in their work quickly</li><li>Previous experience making video games.</li></ul>Good to have:<ul><li>Teaching or mentorship experience that showcases your ability to explain complex subjects.</li></ul>What we expect:<ul><li>Someone ready to work with us on a contract basis dedicatedly for our project (we are happy to convert the role to full-time based on the performance by the end of the term).</li><li>Efficient time management is encouraged.</li><li>You'll have the freedom to work remotely and set your own schedule for the most part. Just be mindful to use this flexibility responsibly so it works for everyone.</li></ul>Why work with us:<ul><li>You want to do the best work of your professional life and grow not just financially but in your skill set faster than you thought was possible!</li><li>You are excited about the thought of competing head-to-head with YouTube and Udemy coz that is what our current customers use for upskilling in game development!</li><li>While we are a funded start-up having raised our last (seed round) with Kalaari Capital back in Aug 2022 and still having almost 95% of the capital left in the bank as we have grown methodically and not just burn investor money and grow at all costs.</li><li>Hard Truths:<ul><li>6 days a week - Each day matters when we all have limited time on this planet. So if you are mentally prepared to give your 7 days then because you love what you will be doing (even though we don’t expect team members to work on 7 days), then only apply.</li><li>Outcome over efforts matter - Your focus will be on doing what is right for the customer at all times irrespective of the fact that you might have to go against your manager. If maniacal customer focus is your intent, then you will never be penalized for your actions.</li><li>Radical transparency - If you have a problem with anyone in the team, senior or junior, or even the founder, you are encouraged to directly address the issue head-on by being open about it in a one-on-one conversation with the person and trying to resolve it asap first before looping in others like your reporting/skip-level reporting manager.</li><li>Work hours - 10 AM till work is done.</li></ul></li></ul>

We are searching for a dedicated Tech Support cum Manual Tester to join our energetic team. This role combines providing technical support to our users with executing manual testing to guarantee the quality and functionality of our products. Responsibilities include offering timely and effective technical support through various channels like phone, email, and chat, troubleshooting and resolving technical issues related to our products and services, documenting and tracking support requests, performing manual testing of software applications to identify defects and ensure quality, creating and executing test cases based on requirements and specifications, reporting and documenting defects, bugs, and issues found during testing, collaborating with development and QA teams to resolve issues and improve product quality, assisting in the creation and maintenance of user guides, FAQs, and other support documentation, and participating in regular team meetings and providing feedback on support and testing processes.

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 About the job
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 <div class="mt4">
 
 Skills: Technical Troubleshooting, Software Testing, Customer Support, Problem Solving, Communication Skills, Attention to Detail, Documentation, Analytical Thinking, Job Title: Tech Support cum Manual Tester Company: FuelBuddy Location: Gurgaon Type: Full-Time Remote Job Experience Level: 0-1 years workdays: 6 days a week About Us we at Fuelbuddy is passionate about technology and committed to providing top-notch solutions to our clients. Position Overview We are seeking a dedicated Tech Support cum Manual Tester to join our dynamic team. In this role, you will be responsible for providing technical support to our users while also performing manual testing to ensure the quality and functionality of our products. Responsibilities <ul><li> Provide timely and effective technical support to users via phone, email, and chat.</li><li> Troubleshoot and resolve technical issues related to our products and services.</li><li> Document and track support requests, ensuring accurate and detailed records.</li><li> Perform manual testing of software applications to identify defects and ensure quality.</li><li> Create and execute test cases based on requirements and specifications.</li><li> Report and document defects, bugs, and issues found during testing.</li><li> Collaborate with development and QA teams to resolve issues and improve product quality.</li><li> Assist in the creation and maintenance of user guides, FAQs, and other support documentation.</li><li> Participate in regular team meetings and provide feedback on support and testing processes. </li></ul>
Qualifications <ul><li> Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).</li><li> Proven experience in technical support and manual testing roles.</li><li> Strong problem-solving skills and attention to detail.</li><li> Excellent communication and interpersonal skills.</li><li> Familiarity with bug tracking and test management tools (e.g., Jira, TestRail).</li><li> Basic understanding of software development and QA methodologies.</li><li> Ability to work independently and as part of a team.</li><li> Knowledge of SQL and basic scripting is a plus.</li><li> Experience with AGILE , JIRA is a plus. </li></ul>
What We Offer <ul><li> Opportunity to work with a talented and innovative team.</li><li> Professional development and growth opportunities.</li><li> Inclusive and collaborative work environment. </li></ul>
How To Apply Please submit your resume and a cover letter to hire@fuelbuddy.in. Applications can be sent to (hire@fuelbuddy.in) with the subject line "Tech Support cum Manual Tester Application.
 
 
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 Technical Troubleshooting, Software Testing, Customer Support, Problem Solving, Communication Skills, Attention to Detail, Documentation, Analytical Thinking
 
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