full swing studio

IT Support Specialist

Software Engineer II

Software Quality Assurance Engineer

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Technical Support Representative Level II

The IT Support Specialist will primarily manage desktop support, ensuring a smooth computing experience for all employees. This includes contributing to the management and strategic planning of cloud infrastructure and assisting with minor engineering projects. This role is crucial in ensuring the technology infrastructure supports business objectives, requiring on-site presence 90% of the time. Responsibilities include understanding business needs, analyzing and improving processes, designing and implementing system solutions, conducting testing and training, maintaining documentation, collaborating on upgrades, providing data-driven recommendations, offering day-to-day IT support, troubleshooting hardware and software issues, managing user access, coordinating with vendors, documenting IT issues, and supporting IT asset management.

The IT Support Specialist at Full Swing Golf will be a primary figure in managing desktop support, ensuring all employees have a smooth, trouble-free computing experience. While desktop support is at the forefront, the individual will also contribute to the management and strategic planning of our cloud infrastructure along with assisting with minor engineering projects. The role plays a vital part in ensuring our technology infrastructure supports our business objectives and will require on-site presence 90% of the time. What You Will Do:<ul><li>Collaborate with stakeholders to understand business needs and translate them into system requirements.</li><li>Analyze, document, and recommend improvements for business processes and workflows.</li><li>Design and implement system solutions to enhance operational efficiency.</li><li>Conduct system testing, validation, and user training to ensure seamless adoption of new tools and processes</li><li>Maintain comprehensive documentation for system processes, configurations, and modifications.</li><li>Work closely with cross-functional teams to develop and implement system upgrades and enhancements.</li><li>Provide insights and recommendations based on data analysis and system performance metrics.</li><li>Provide day-to-day IT support, responding to and resolving technical issues via a ticketing system.</li><li>Troubleshoot hardware, software, network, and system-related problems, escalating complex issues as necessary.</li><li>Assist employees with IT-related concerns, ensuring timely resolution and minimal disruption to business operations.</li><li>Manage user access and permissions across enterprise applications.</li><li>Coordinate with external vendors for IT service support and system upgrades.</li><li>Document recurring IT issues, contributing to a knowledge base for internal support.</li><li>Support IT asset management, ensuring proper inventory and lifecycle tracking of hardware and software.</li><li>Performs other related duties as assigned.</li></ul>

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Axon

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The Executive Support Specialist will support the Axon President in the Boston office, ensuring smooth and efficient day-to-day operations. This role involves managing local logistics, administrative support for key executives, preparing for meetings, greeting visitors, managing events, and handling confidential information. The specialist will work closely with the Senior Executive Assistant based in Arizona. The role is full-time and on-site in Boston.

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<div><h4>Join Axon and be a Force for Good.</h4> At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</div><div>Your Impact We are seeking a highly dependable, proactive, and resourceful Executive Support Specialist to support the Axon President in our Boston office. This individual will serve as the President’s right-hand person on the ground, ensuring that day-to-day operations run smoothly and efficiently. This is a high-trust, high-impact role that requires someone who is service-oriented, detail-focused, and eager to maximize the productivity of our Executive team. You will work closely with the President’s Senior Executive Assistant (based in Arizona) to ensure seamless operational and administrative support. This position is required to be based in the Boston office full-time (5 days/week). What You’ll Do <ul> <li>Serve as the in-office support for the President, managing all local logistics and day-to-day support needs.</li> <li>Offer administrative support to key Axon executives visiting the Boston office</li> <li>Prepare for in-person meetings and events with the President (e.g., printing candidate resumes, setting up A/V equipment, etc).</li> <li>Greet and host internal and external visitors at the office</li> <li>Manage local events and logistics for meetings, including catering, supplies, and room setup</li> <li>Support the Senior Executive Assistant for the President (based out of Scottsdale) with administrative needs and scheduling</li> <li>Manage and support leadership expenses and approvals</li> <li>Manage ticket allocation and communications for company events (e.g. local event tickets)</li> <li>Plan and coordinate details for events and team off-sites</li> <li>Anticipate the President’s needs and proactively address issues before they arise</li> <li>Effectively communicate with executives, leaders and team members across the organization</li> <li>Handle business, company, and personnel details of a highly confidential and sensitive nature</li> </ul> What You Bring <ul> <li>Experience supporting senior executives</li> <li>Superb attention to detail, strong planning and organization skills, and the ability to multi-task, prioritize, and deliver in a fast-paced, dynamic environment</li> <li>Dependable, reliable, flexible, honest, and trustworthy with the ability to maintain a high level of professionalism and confidentiality at all times</li> <li>Ability to manage, prioritize and advance numerous mission critical projects simultaneously</li> <li>Proficient in using Microsoft Office applications</li> <li>Focus on quality and adherence to deadlines</li> <li>Excellent written and verbal communication skills</li> <li>Passion for Axon’s mission and values and enthusiasm to learn and grow with the company</li> </ul> &nbsp; <h4>&nbsp;</h4> <h4>Benefits that Benefit You</h4> <ul> <li>Competitive salary and 401k with employer match</li> <li>Discretionary paid time off</li> <li>Paid parental leave for all</li> <li>Medical, Dental, Vision plans</li> <li>Fitness Programs</li> <li>Emotional &amp; Mental Wellness support</li> <li>Learning &amp; Development programs</li> <li>And yes, we have snacks in our offices</li> </ul> Benefits listed herein may vary depending on the nature of your employment and the location where you work. &nbsp;</div><div>Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. &nbsp; Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email&nbsp;<a class="c-link c-link--underline" href="mailto:recruitingops@axon.com" target="_blank" data-stringify-link="mailto:recruitingops@axon.com" data-sk="tooltip_parent" data-remove-tab-index="true">recruitingops@axon.com</a>. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.