Gallagher

Team Manager – Digital Marketing

Data Scientist

Video & Motion Designer

Sr. QA Analyst

SPA - Content Developer and Visual Designer

Web Content Editor

The Digital Marketing Team Manager at Gallagher's GCoE in India will oversee the day-to-day management of the digital marketing team, including resource allocation, performance monitoring, and conflict resolution.  Responsibilities include conducting performance reviews, identifying training needs, ensuring adherence to standards and SLAs, collaborating with US-based counterparts, providing regular status updates, and fostering team cohesion. The role requires strong leadership, mentorship, and project management skills, along with expertise in various digital marketing tools and a deep understanding of industry best practices.  The ideal candidate will have an MBA or equivalent and 8+ years of experience in digital marketing, with at least 4 years in team management.

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 Introduction We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself. Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The role of the Digital Marketing Team Managerwill be to support in onboarding milestones and day-to-day management of the GCoE Digital Marketing Team.This role will report into the GCoE management and will collaborate as needed with Corporate Digitl Marketing managers in the US. How You'll Make An Impact <ul><li>Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management. </li><li>Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks. </li><li>Actively participates in individual team members’ performance reviews, providing regular feedback regarding misses/errors and additional training needs to GCoE leadership contributing to the identification of growth and skill development opportunities to ensure constant improvement and utilization of the GCoE Digital Marketing </li><li>Coordinates with GCoE team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements. </li><li>Shares feedback regularly to support onshore and GCoE management in assessment of individual skills and aptitude along with potential for career expansion. </li><li>Provides and shares on a regular cadence status updates/reports with leadership. </li><li>Ensures the GCoE team is working together as a cohesive unit in support of the global Digital MarketingTeam’s exemplary work, goals and values. </li><li>Maintains a current understanding of each capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables. </li><li>Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed. </li><li>Other duties as assigned. </li></ul>
About You <ul><li>MBA or equivalent in Marketing </li><li>8+ years’ experience in digital marketing, with at least 4 years of demonstrated team management experience, including depth of knowledgeacross Digital Marketing. </li><li>Understanding and experience with digital marketing tools, inclusive of content management systems, Automation/CRM (Salesforce), web analytics, and social media systems. </li><li>Professional and conversational fluency in English is a must, with excellent oral/written communication and presentation skills</li><li>Leads with empathy and a solution-oriented mindset with strong mentorship skills</li><li>Demonstrated project and/or resource management understanding</li><li>Experience with/knowledge of Workfront or other project management software</li><li>Microsoft Office Suite programs </li></ul>
Additional Information We value inclusion and diversity Inclusion and diversity (I&amp;D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
 
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This role offers a Software Engineer the chance to be a core builder, owning the development of complex features for critical infrastructure software used globally. You will translate challenging requirements into exceptional products, contributing to a collaborative team. You'll design, develop, and optimize custom applications for web and mobile platforms, collaborating with product managers, designers, and senior engineers to build scalable and robust solutions that elevate capabilities for global customers.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Opportunity:This is more than just a standard engineering role; it's an opportunity to be a core builder on a team delivering critical infrastructure software to a global audience. As a Software Engineer, you will move beyond executing tasks to owning the development of complex features that solve real-world customer problems in rapidly evolving industries like telecom and renewable energy. You'll join a highly collaborative, forward-thinking team that gives you the autonomy to translate challenging requirements into exceptional products, all while investing in your technical and professional growth. If you are driven by writing clean, scalable code and want to see your work have a tangible impact on a product used by major global companies, you will thrive here.### What You'll Do:As a Software Engineer, you will play a key role in building the scalable and robust solutions that power our entire web and mobile platform. You will collaborate with product managers, product designers, and senior engineers to design, develop, and optimize the custom applications that help our customers build the future of infrastructure. You will own the development of new features and the enhancement of existing components across both web and mobile, while maintaining high quality standards. Your contributions won't just keep our systems running—they will elevate what's possible for our teams and our global customers.### The Skills You'll Have:#### Technical Proficiency in Salesforce:* Write high-quality, reusable, and thoroughly tested code for moderately complex features using Apex, LWC, and modern Javascript frameworks.* Apply your knowledge of Salesforce platform limits to design and build scalable solutions.* Write and consume REST services and platform APIs to support complex integrations and workflows.* Build and maintain robust automated test suites using modern frameworks like Jest and Playwright.#### Ownership & Impact:* Take ownership of moderately complex features from technical design through to deployment, identifying and clearing blockers along the way.* Proactively identify technical debt within your area of ownership and contribute to a plan for continuous optimisation.* Effectively estimate effort for technical solutions, balancing development speed with long-term quality and polish#### Communication:* Communicates technical ideas clearly and effectively to both technical and non-technical peers.* Confidently delivers engaging and well-structured technical presentations to diverse audiences, including large groups, by effectively conveying complex information, answering questions thoroughly, and maintaining audience interest.* Listens attentively to others, responds appropriately to technical questions and discussions, and provides constructive feedback on the technical ideas and documentation of other engineers.#### Collaboration:* Collaborates closely with the team to perform code reviews that follow Sitetracker coding standards.* Ability to understand use cases and gather quick feedback from peers and stakeholders to build a better product.* Leverage AI tools to increase productivity and build better products with the team.### Within 90 Days, You'll:* Become a productive contributor to the codebase and gain expertise in several modules of the Sitetracker product.* Be fully ramped up on our technology stack and established design patterns.* Deliver several key feature enhancements and bug fixes as a core member of your delivery team.### Within 180 Days, You'll:* Have successfully built and shipped a significant, customer-facing feature module from start to finish.* Serve as a technical point of contact for the features and modules you have built during design and requirement sessions.* Collaborate with customer-facing teams to effectively debug and resolve issues raised by users.* Use your growing expertise to identify areas of technical debt and deliver an action plan to resolve it.### Within 365 Days, You'll:* Mentor new junior engineers and interns, helping them ramp up on development practices and team processes.* Drive efficiencies in the team by advocating for and implementing improvements to our processes and coding standards.* Develop a strong expertise in the industries we serve to better inform the software you build.* Serve as a subject matter expert in several areas of the application, helping other teams solve complex problems.</h3>

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