GameChanger

Senior HR Business Partner (Non-Tech)

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GameChanger is a remote-first tech company building the first and best place for youth sports moments. They are seeking a Senior HR Business Partner (Non-Tech) to serve as a trusted advisor to non-technical executives and senior leaders. This strategic role focuses on organizational design, leadership effectiveness, and long-term people strategy, operating beyond process execution to provide thought partnership, coaching, and navigate complex employee relations. The role reports to the Chief People Officer and involves close collaboration with senior leaders and enterprise partners at DICK'S Sporting Goods.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About GameChanger:</h3><p class="my-4 text-gray-700 leading-relaxed">We believe in the life changing impact youth sports have on and off the field. Sports encourage leadership, teamwork, responsibility, and confidence – important life lessons that have the power to propel our youth toward meaningful futures. We recognize that without coaches, parents, and volunteers, organized youth sports could not exist. By building the first and best place to experience the youth sports moments important to our community, we are helping families elevate the next generation through youth sports.</p><p class="my-4 text-gray-700 leading-relaxed">So if you love sports and their community building potential, or building cool products is your sport, GameChanger is the team for you. We are a remote first, dynamic tech company, and we are solving some of the biggest challenges in youth sports today.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Position:</h3><p class="my-4 text-gray-700 leading-relaxed">GameChanger is scaling rapidly across both the business and its leadership team. As part of this growth, we are investing in a more strategic HR partnership model to support increasingly complex organizational and people decisions. The Senior HR Business Partner serves as a trusted advisor to non-technical executives and senior leaders, partnering with leadership to shape organizational design, leadership effectiveness, and long-term people strategy. This is a strategic role that operates beyond process execution—focused on thought partnership, coaching, and navigating complex employee relations matters. You will report to the Chief People Officer and work closely with senior leaders and enterprise partners at DICK'S Sporting Goods.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You'll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Partner with senior leaders and executives as the primary HR advisor for non-technical teams, providing guidance on organizational design, leadership effectiveness, talent planning, and team health.</li><li class="leading-relaxed">Lead workforce strategy and change management, including headcount planning, org design, succession planning, leadership transitions, and scaling-related change initiatives.</li><li class="leading-relaxed">Own complex employee relations matters, including investigations, performance-related actions, and risk mitigation, in close partnership with Legal and People Operations.</li><li class="leading-relaxed">Collaborate with People COEs and enterprise partners to design and deliver people programs aligned to business needs while maintaining consistency, governance, and scalability.</li><li class="leading-relaxed">Use people data and insights—including engagement, attrition, and workforce trends—to inform strategy, guide leadership conversations, and recommend action.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who You Are:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">8+ years of progressive HR experience, including experience as a senior HR Business Partner supporting directors, VPs, and executive leaders.</li><li class="leading-relaxed">Demonstrated experience operating as a strategic HR partner, advising on organizational and leadership decisions beyond daily HR processes.</li><li class="leading-relaxed">Deep experience leading complex employee relations matters, including investigations and high-stakes performance situations.</li><li class="leading-relaxed">Experience working with or within Centers of Excellence (e.g., Talent, Compensation, Performance, Org Effectiveness).</li><li class="leading-relaxed">Experience partnering with senior leaders and executives, including navigating disagreement and influencing outcomes.</li><li class="leading-relaxed">Experience operating within larger or scaled organizations, with comfort managing ambiguity, complexity, and change.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Perks:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Work from our well-furnished, modern office in Manhattan, NY.</li><li class="leading-relaxed">Unlimited vacation policy.</li><li class="leading-relaxed">Paid volunteer opportunities.</li><li class="leading-relaxed">Technology stipend - $4,000 every 2 years after your start to make sure you have the latest and greatest technology</li><li class="leading-relaxed">WFH stipend - $500 annually to make your WFH situation comfortable.</li><li class="leading-relaxed">Learning stipend - $500 annually towards continued development</li><li class="leading-relaxed">Monthly physical, mental, wellness & learning stipend offered through Holisticly</li><li class="leading-relaxed">Monthly lifestyle stipend offered through Fringe</li><li class="leading-relaxed">Full health benefits - medical, dental, vision, prescription, FSA, HRA, HSA, and coverage for family/dependents.</li><li class="leading-relaxed">Retirement savings - Traditional and Roth 401K plans are offered through Vanguard, with an immediate company match.</li><li class="leading-relaxed">Life insurance - basic life, supplemental life, and dependent life.</li><li class="leading-relaxed">Disability leave - short-term disability and long-term disability.</li><li class="leading-relaxed">Company paid parental leave - up to 20 weeks for birthing parents and up to 12 weeks for non-birthing parents.</li><li class="leading-relaxed">Family building benefits offered through Progyny.</li><li class="leading-relaxed">DICK'S Sporting Goods and their family of brands teammate discount.</li></ul><p class="my-4 text-gray-700 leading-relaxed"><em>The target salary range for this position is between $130,000 and $150,000. This is part of a total compensation package that includes incentive, equity, and benefits for eligible roles. Individual pay may vary from the target range and is determined by several factors including experience, internal pay equity, and other relevant business considerations. We constantly review all teammate pay to ensure a great compensation package that is fair and equal across the board.</em></p><p class="my-4 text-gray-700 leading-relaxed">_</p><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">DICK'S Sporting Goods has company-wide practices to monitor and protect the company from significant compliance and monetary implications as it pertains to employer state tax liabilities. Due to said guidelines put in place, we are unable to hire in AK, DE, HI, IA, LA, MS, MT, OK, and SC._</li></ul><p class="my-4 text-gray-700 leading-relaxed">We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Interview Process & AI</h3><p class="my-4 text-gray-700 leading-relaxed">We recognize that AI has become a common part of everyday life and professional work, and its use continues to evolve rapidly. Our perspective on AI in the hiring process will evolve as well. At this time, we ask that candidates please refrain from using AI tools during interviews and assessments, as we want to see your authentic self. We will clearly indicate if and when AI use is acceptable in the process. If you have any questions or need accommodations, we're here to help. Thanks for helping us keep the process fair and secure for everyone!</p><p class="my-4 text-gray-700 leading-relaxed"><strong>IMPORTANT NOTICE:</strong> All official recruitment communications from GameChanger will come from an email address ending in @<a href="http://gc.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">gc.com</a> or no-reply@ashby.hq.com. If you receive communication from any other domain, please be cautious, as it is likely fraudulent.</p>

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The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. This role oversees Knowledge-Centered Service (KCS) and the peer-to-peer online community, driving operational excellence, customer empowerment, and internal adoption of digital support practices. The Program Manager is responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences, directly impacting customer success, case deflection, and digital engagement.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3><p class="my-4 text-gray-700 leading-relaxed">The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. As a core member of the Digital Support team, this role oversees two major pillars of our customer experience: Knowledge-Centered Service (KCS) and our peer-to-peer online community. The Program Manager drives operational excellence, customer empowerment, and internal adoption of digital support practices by ensuring our knowledgebase and community programs are healthy, scalable, and aligned to organizational goals.</p><p class="my-4 text-gray-700 leading-relaxed">This role is both strategic and highly operational—responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences. By shaping how knowledge is created and shared, and by cultivating a thriving online community, the Program Manager directly impacts customer success, case deflection, and digital engagement.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Knowledgebase (KCS Program Leadership)</strong></li><li class="leading-relaxed">Manage the KCS strategy, roadmap, and adoption across global Support teams.</li><li class="leading-relaxed">Oversee the knowledge base to ensure content quality, accuracy, structure, and usability.</li><li class="leading-relaxed">Facilitate KCS training, workshops, and ongoing coaching for the global Support organization.</li><li class="leading-relaxed">Partner with Support Managers to ensure Coach roles are properly staffed and fully supporting their product areas.</li><li class="leading-relaxed">Lead KCS dashboard reviews with Leadership and guide data-driven decisions.</li><li class="leading-relaxed">Coordinate recurring KM program evaluations, audits, and health checks.</li><li class="leading-relaxed">Oversee the article quality monitoring program and ensure corrective actions.</li><li class="leading-relaxed">Drive content tuning initiatives to improve customer self-service success.</li><li class="leading-relaxed">Maintain the KCS Rewards & Recognition program to encourage participation and excellence.</li><li class="leading-relaxed">Contribute to the Content Council and act on opportunities identified across teams.</li><li class="leading-relaxed">Collaborate with AI and KDE teams to identify, prioritize, and close content gaps.</li><li class="leading-relaxed">Partner with the Digital Support team to improve content findability and search experience.</li><li class="leading-relaxed">Expand KCS practices across other teams within Smarsh to mature the knowledge ecosystem.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Community (Peer-to-Peer Program Leadership)</strong></li><li class="leading-relaxed">Oversee the health, growth, and effectiveness of the online peer-to-peer community.</li><li class="leading-relaxed">Collaborate with Product, Marketing, Support, and other business units to design engagement programs—such as VIP initiatives, gamification, reputation models, and targeted posting strategies.</li><li class="leading-relaxed">Create, maintain, and improve moderation playbooks, workflows, and best practices.</li><li class="leading-relaxed">Facilitate Digital Support dashboard reviews with Leadership focused on community insights and performance.</li><li class="leading-relaxed">Ensure community-related roles are staffed, trained, and operating effectively across all product lines.</li><li class="leading-relaxed">Manage escalations for unanswered posts, customer concerns, or urgent issues requiring support from internal teams.</li><li class="leading-relaxed">Perform administrative functions such as account unlocks, password resets, and display name updates.</li><li class="leading-relaxed">Support other duties as needed to ensure operational excellence and community success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of experience as a Program Manager or similar role with measurable success.</li><li class="leading-relaxed">Proven ability to thrive in fast-paced environments with multiple overlapping projects and deliverables.</li><li class="leading-relaxed">Exceptional written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li class="leading-relaxed">Strong interpersonal and collaboration skills, with experience leading and contributing to cross-functional initiatives.</li><li class="leading-relaxed">Demonstrated leadership across teams and projects, influencing without direct authority.</li><li class="leading-relaxed">Experience in support operations, self-service programs, KCS, and/or online community environments.</li><li class="leading-relaxed">Ability to partner with peers and managers to identify knowledge needs and implement solutions that improve customer and agent outcomes.</li><li class="leading-relaxed">Strong analytical and problem-solving skills, including the ability to interpret data and recommend operational improvements.</li><li class="leading-relaxed">A positive, solutions-oriented mindset, demonstrating professionalism, respect, and constructive communication at all times.</li><li class="leading-relaxed">Effective presentation and stakeholder engagement skills, comfortable representing programs to leadership.</li><li class="leading-relaxed">Confident building relationships and delivering training, coaching, and enablement to colleagues.</li><li class="leading-relaxed">A deep understanding of KCS methodology, processes, and objectives.</li><li class="leading-relaxed">Strong sense of ownership and accountability, committed to delivering exceptional customer experience and achieving business results.</li><li class="leading-relaxed">Highly effective at collaborating across teams, functions, and organizational levels.</li><li class="leading-relaxed">Proven success in teaching, coaching, and coordinating complex, multi-team initiatives.</li><li class="leading-relaxed">Bachelor’s degree or equivalent practical experience.</li><li class="leading-relaxed">A naturally curious, growth-oriented mindset with enthusiasm for continuous improvement and innovation.</li><li class="leading-relaxed">Ability to travel 5–10% as needed.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. <em>Any applicable bonus programs will be discussed during the recruiting process.</em></p><p class="my-4 text-gray-700 leading-relaxed">The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.</p><p class="my-4 text-gray-700 leading-relaxed">Local cost of living assessments are done for each new hire at the time of offer.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3><p class="my-4 text-gray-700 leading-relaxed">Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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