Founded in 2003, Gameforge is a leading Western publisher and operator of widely acclaimed Massively Multiplayer Online (MMO) and Browser-based game titles. Gameforge builds highly active and enduring global communities by supporting players through the greatest quality LiveOps, provision of localized content, engaging community management, and frequent delivery of meaningful updates.Gameforge’s diverse portfolio of highly successful gaming brands provides different worlds with engaging experiences for players from all walks of life: core MMORPG titles Swords of Legends Online, AION, TERA, and Metin2, beloved anime MMOs Elsword and NosTale, strategy-focused browser games like OGame and Ikariam, along with other classic titles such as 4Story and Runes of Magic.It all started back in 2002, when our CEO and founder Alexander Rösner programmed and released Gameforge’s first game: OGame! The space simulation is now in its 16th successful year on the market and enjoyed by millions of fans worldwide. OGame formed not only the foundation stone for Gameforge’s history but also became part of the pioneering journey of a new market segment, today known as ‘Free-to-play’.At Gameforge, you become part of a motivated team with over 300 colleagues from 30 different nations. All together we live by our values: independence, enthusiasm, respect, transparency, trust, responsibility and integrity in order to come up with some groundbreaking ideas.We are a team. We live and breathe our passion for games. We are Gameforge.

Gameforge

Customer Support Representative - German

- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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Twitch

Senior Manager, EMEA Partnerships

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The Senior Manager, EMEA Partnerships at Twitch will lead a team managing content and creator business for English-speaking streamers across EMEA.  Responsibilities include implementing long-term content strategies, leading cross-functional initiatives, managing budgets, reporting performance metrics, and providing team leadership and development.  The ideal candidate is a detail-oriented, forward-thinking leader with experience in managing international teams and exceeding organizational goals.  They will work closely with regional and global teams to ensure alignment with Twitch's priorities, advocate for creators and users, and drive cultural changes to improve managerial processes.  The role involves strategic planning, operational execution, and stakeholder management across various levels of the organization.

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<div class="job__description body"><div><h3>About Us</h3>
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on <a class="c-link" href="https://link.twitch.tv/TwitchLinkedinJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchLinkedinJD" data-sk="tooltip_parent">LinkedIn</a>&nbsp;and&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchTwitterJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchTwitterJD" data-sk="tooltip_parent">Twitter</a>,&nbsp; and discover the projects we’re solving on our&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchBlogJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchBlogJD" data-sk="tooltip_parent">Blog</a>. Be sure to explore our&nbsp;<a class="c-link" href="https://link.twitch.tv/TwitchInterviewingJD" target="_blank" data-stringify-link="https://link.twitch.tv/TwitchInterviewingJD" data-sk="tooltip_parent">Interviewing Guide </a>to learn how to ace our interview process.
<h3>About the Role</h3>
The Sr. Manager, EMEA Partnerships is an organized, detail-oriented, and forward-thinking person and thought leader with a self-starter mentality that thrives in an ambiguous environment. You’re not afraid to go deep and look at organizational, creator, and language specific challenges as opportunities. You’re a natural problem-solver and collaborator with a passion for creators. You will be empowered to optimize, and implement organization and content strategies, educate &amp; champion content trends, alongside overseeing, creating, and putting learnings into practice. You will be leading a team of high-performing content employees ranging from Sr managers to associate personnel. You have the ability to clearly articulate and translate business expectations and goals to direct reports, cross-functional stakeholders, and executives across the Twitch business.
You will report to the Director of Partnerships, EMEA and work with regional and global teams to ensure delivery against our priorities.
<h3>You Will:</h3>
<ul>
<li>Manage and oversee Twitch’s content and creator business around English-speaking streamers across EMEA (incl. UK&amp;I, Benelux, Nordics, CEE, Poland, MENA).</li>
<li>Implement long-term content and creator strategies for English-speaking EMEA, under the direction of Twitch leadership, with the intent to increase creator service levels, satisfaction, and income.</li>
<li>Lead and implement cross-functional programs and initiatives related to English-speaking creators in EMEA, as well as content crossover and collaborative opportunities with English-speaking creators globally.</li>
<li>Manage team’s budget and be responsible and accountable for optimizing the creator portfolio.</li>
<li>Track, report, and present relevant performance-related metrics, learnings, programs, and language/region specific progress to senior and executive leadership.</li>
<li>Lead a team of high-performing content personnel, provide feedback and development, assess R&amp;R and bandwidth on an on-going basis.</li>
</ul>
<h3>You Have:</h3>
<ul>
<li>Experience in leading international teams with a focus on setting and exceeding personal, team, and organizational goals</li>
<li>Eagerness to dive into details, find creative solutions, and take responsibility for projects</li>
<li>Ability to communicate effectively with senior and executive stakeholders internally and externally</li>
<li>Ability to manage and complete multiple projects and priorities at the same time within a rapidly changing environment</li>
<li>Ability to effectively work independently and autonomously in an environment with high levels of ambiguity</li>
<li>Ability to thoughtfully escalate problem areas in advance</li>
<li>Ability to accurately estimate time to produce results and effectively hold others accountable to dependencies</li>
<li>Ability to prioritize based on the needs of the business and stakeholders</li>
<li>Ability to make cultural changes to drive mature managerial processes</li>
<li>Be a tireless advocate of the needs of our customers - both our creators and users</li>
</ul>
<h3>Bonus Points</h3>
<ul>
<li>Familiarity with the gaming and UGC content creator space</li>
<li>Multi-market content experience</li>
<li>Proven track record of content acquisitions and running scaled programs</li>
</ul>
<h3>Perks</h3>
<ul>
<li>Private Medical Insurance</li>
<li>Dental, Vision &amp; Life Insurance</li>
<li>Pension Plan</li>
<li>Maternity &amp; Parental Leave</li>
<li>Paid Time Off &amp; Holidays</li>
<li>Commuter Benefits</li>
<li>Amazon Employee Discount</li>
<li>Monthly Contribution &amp; Discounts for Wellness Related Activities &amp; Programs (e.g., gym memberships, etc.)</li>
<li>Lunch Served Four Times a Week</li>
<li>Free Snacks &amp; Beverages</li>
</ul>
We are an equal opportunity employer and value diversity at Twitch. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Twitch values your privacy. Please consult our&nbsp;<a href="https://www.twitch.tv/jobs/en/legal/privacy-notice/" target="_blank">Candidate Privacy Notice</a>, for information about how we collect, use, and disclose personal information of our candidates.
Job ID: TW8696</div></div>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Unity Game Engine

Gameforge, a Karlsruhe-based publisher, seeks a German-speaking Customer Support Representative.  Responsibilities include processing player inquiries, monitoring game worlds for suspicious activity, analyzing user data to enhance player experience, documenting bug reports, and providing live support.  The ideal candidate possesses customer service experience (ideally in online gaming), native-level German, strong analytical skills, data analysis capabilities (Excel/databases), and a passion for online games.  The role involves direct customer interaction and contributing to internal process improvement.

<div class="prose prose-sm prose-alpha">We are one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.As a gamer filled team, we support and monitor most of our MMO games, such as Metin2 und AION, assist players and provide feedback to our internal game teams.As an experienced Customer Support Representative*, you are assisting players with all game related issues from lost items to technical troubleshooting. You are also responsible for monitoring our games and making sure that everyone plays fairly with each other.Please submit your application in English.Your mission<ul><li>You process player enquiries in our internal support system</li><li>You monitor our game worlds and analyse suspicious behaviour</li><li>You analyse user data and ensure that our players have the best possible experience in our games</li><li>You actively help us to shape our internal processes and formulate new approaches to solving problems</li><li>You document bug reports and forward them to the appropriate departments</li><li>You are in direct contact with our customers and provide live support</li></ul>Your skills<ul><li>You have experience in dealing with customers, ideally in the field of online games</li><li>You have native level (C2) German language skills, both written and spoken, and excellent written communication skills</li><li>You have strong analytical skills that allow you to spot anomalies and patterns</li><li>You can also handle and analyse large amounts of data in Excel or databases</li><li>You live for online games and know the ins and outs of games</li><li>You enjoy sharing information with others and find it easy to explain things in detail</li><li>You know how to handle complex tasks without losing your cool</li></ul>Your Gameforge setting<ul><li>An international company awaits you! English is our company language, as employees from over 35 nations are part of our team</li><li>The future's hybrid! Together with your manager and team, you can arrange how you split your time working from home or at the office</li><li>Where colleagues become friends! Regular team events and an open company culture</li><li>We put our complete trust in you! Through freedom to choose things like flexible assignment of working hours and personal responsibility for your own work</li></ul>About GameforgeFounded in 2003, Gameforge is a leading Western publisher and operator of widely acclaimed Massively Multiplayer Online (MMO) and browser-based game titles. Gameforge builds highly active and enduring global communities by supporting players through the greatest quality LiveOps, provision of localized content, engaging community management, and frequent delivery of meaningful updates.Gameforge’s diverse portfolio of highly successful gaming brands provides different worlds with engaging experiences for players from all walks of life: core MMORPG titles AION Classic, Runes of Magic, and Metin2, beloved anime MMOs Elsword and NosTale, strategy-focused browser games like OGame and Ikariam, along with indie titles such as Trigon: Space Story and Tiny Thor. More information is available on <a target="_blank" rel="nofollow noreferrer noopener" href="http://corporate.gameforge.com/">http://corporate.gameforge.com/</a>*No matter what gender, we’ re on the lookout for people with drive and talent.</div>