gameforge 

Customer Support Representative* German

Gameforge is a leading publisher of Free-to-Play online games based in Karlsruhe, Germany. As a team of gamers, we manage and monitor most of our MMO games like Metin2 and AION, support players, and relay their feedback to our internal game teams. As an experienced Customer Support Representative, you will assist players with all game-related issues, from lost items to technical troubleshooting, and monitor our games to ensure fair play.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">We are Gameforge</h2>Karlsruhe | Hybrid | Full-time | immediatelyWe are one of the leading publishers of Free-to-Play online games based in Karlsruhe.As a team of gamers, we manage and monitor most of our MMO games, such as Metin2 and AION, support players, and pass their feedback on to our internal game teams.As an experienced Customer Support Representative*, you will support our players with all game-related problems, from lost items to technical troubleshooting. You are also responsible for monitoring our games and ensuring that everyone plays fairly.Please submit your application in English.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Mission</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You process player inquiries in our internal support system</li><li class="leading-relaxed">You monitor our game worlds and analyze suspicious behavior</li><li class="leading-relaxed">You analyze user data and ensure that our players have the best possible experience in our games</li><li class="leading-relaxed">You actively help us shape our internal processes and formulate new solutions for problems</li><li class="leading-relaxed">You document bug reports and forward them to the relevant departments</li><li class="leading-relaxed">You are in direct contact with our customers via live support</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Skillset</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">You have experience dealing with customers, ideally in the online games sector</li><li class="leading-relaxed">You have native-level German language skills (C2) in spoken and written word and possess excellent written communication skills</li><li class="leading-relaxed">You have Turkish language skills in spoken and written word</li><li class="leading-relaxed">You have strong analytical skills that allow you to recognize anomalies and patterns</li><li class="leading-relaxed">You can also handle and analyze extensive data in Excel or databases</li><li class="leading-relaxed">You are passionate about online games and know how gamers tick</li><li class="leading-relaxed">You enjoy sharing information with others and find it easy to explain it in detail</li><li class="leading-relaxed">You know how to handle more complex tasks and remain calm</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Your Gameforge World</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">An international company awaits you! English is our corporate language, as employees from over 35 nations are part of our team</li><li class="leading-relaxed">We work hybrid! You agree with your manager and your team on the extent to which you work in the office or from home</li><li class="leading-relaxed">With us, colleagues become friends! Through our open welcome and corporate culture as well as regular team events</li><li class="leading-relaxed">We give you our full trust! Through many freedoms, such as flexible working hours and independent work</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What we offer you:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Individual home office arrangements</li><li class="leading-relaxed">Flexible working hours</li><li class="leading-relaxed">30 vacation days</li><li class="leading-relaxed">Free parking and bicycle parking</li><li class="leading-relaxed">Own gym and personal trainer</li><li class="leading-relaxed">Free breakfast, lunch, and drinks</li><li class="leading-relaxed">Company and team events</li><li class="leading-relaxed">Language courses</li><li class="leading-relaxed">Support in the visa process</li></ul>

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Are you in?Your RoleKey responsibilities in your new role<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Feature Development: Design and implement new features within an existing software-hardware framework</li><li class="leading-relaxed">Test Efficiency: Enhance and optimize data production in testing by modifying test loops dynamically</li><li class="leading-relaxed">Team Collaboration: Work cohesively with team members and collaborate across multiple sites</li><li class="leading-relaxed">Test Process: Collect requirements, update test flows, execute tests, and generate test results</li></ul>Your ProfileQualifications and skills to help you succeed<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Education: Currently pursuing a bachelor’s or master’s degree in Computer Science, Software Engineering, or related disciplines</li><li class="leading-relaxed">Programming Skills: Proficiency in C, Python, and Linux Shell scripting</li><li class="leading-relaxed">Data Management: Strong understanding of OOP, data structures, and data processing techniques</li><li class="leading-relaxed">Soft Skills: Excellent communication, analytical problem-solving abilities, and a strong team-oriented mindset</li><li class="leading-relaxed">Experience: Previous internships or participation in notable science competitions preferred</li></ul><a href="https://assets.infineon.com/is/content/infineon/the--perfect--cv-final" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Find out</a> what we are looking for in your CV<a href="https://www.infineon.com/cms/en/careers/application/application-students/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Find out</a> how the student application process works with us<a href="https://www.infineon.com/cms/en/careers/students/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Discover</a> our student website#WeAreIn for driving decarbonization and digitalization.As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. 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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.Employment at Infineon is contingent upon proof of your legal right to work in the United States under applicable law, verification of satisfactory references and successful completion of a background check and drug test, and signing all your on-boarding documents.In some instances, if applicable, U.S. export control laws require that Infineon obtain a U.S. government export license prior to releasing technologies to certain persons. 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Customer Support Representative* German

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