Gigamon

Vice President, Global Services - Santa Clara, CA - Hybrid

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Director Hardware Engineering - India - Hybrid

This Vice President of Global Services role leads a high-impact, customer-facing organization responsible for implementation and support across a global client base. The role drives strategies to maximize customer adoption, engagement, retention, and growth, ensuring a seamless experience from onboarding through ongoing partnership. It involves leading global teams for customer implementation, technical support, and program management, developing onboarding and customer success strategies, partnering with Product and Engineering, and collaborating with Sales and Marketing to drive upsell programs and retention.

Manager, FP&A - Santa Clara, CA - Hybrid

Our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers to eliminate security blind spots, optimize network traffic, and dramatically reduce tool cost and complexity, enabling them to better secure and manage their hybrid cloud infrastructure. We have served more than 4,000 customers worldwide, including over 80 percent of Fortune 100 enterprises, 9 of the 10 largest mobile network providers, and hundreds of governments and educational organizations.As Vice President of Global Services, you will lead a high-impact, customer-facing organization responsible for implementation and support across our global client base. You will drive strategies to maximize customer adoption, engagement, retention, and growth, ensuring a seamless experience from onboarding through ongoing partnership. This role is highly visible, requiring close collaboration with cross-functional teams and direct engagement with senior customer stakeholders. Your leadership will be instrumental in shaping customer relationships and contributing to our long-term business value.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ll do</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and manage global teams responsible for customer implementation, technical support, program management, and partner services.</li><li class="leading-relaxed">Develop and execute strategies for onboarding, training, and activating new customers, ensuring alignment between customer objectives and platform capabilities.</li><li class="leading-relaxed">Design and implement customer success management processes to proactively engage, retain, and grow customer relationships, reporting on key metrics and insights.</li><li class="leading-relaxed">Serve as a customer strategist, partnering with Product and Engineering to inform product development based on customer needs and feedback.</li><li class="leading-relaxed">Collaborate with Sales and Marketing to drive upsell programs, achieve high retention rates, and execute impactful customer-facing events.</li><li class="leading-relaxed">Build and maintain senior-level relationships internally and externally, representing the company at industry and client events.</li><li class="leading-relaxed">Recruit, develop, and manage a diverse, geographically distributed team to support business growth and customer excellence.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you’ve done</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">15+ years of experience leading customer-focused functions, including Customer Services, Customer Success, Activation, or Account Management organizations.</li><li class="leading-relaxed">Demonstrated success managing both technical and account management teams in a global environment.</li><li class="leading-relaxed">Proven ability to develop and execute customer success strategies that drive adoption, satisfaction, and revenue growth.</li><li class="leading-relaxed">Experience partnering with cross-functional teams to influence product direction and business outcomes.</li><li class="leading-relaxed">Track record of building and scaling high-performing, customer-facing teams.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who you are</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Passionate about delivering exceptional customer experiences and building long-term relationships.</li><li class="leading-relaxed">Strategic thinker with strong leadership, communication, and interpersonal skills.</li><li class="leading-relaxed">Collaborative and team-oriented, with the ability to influence and align diverse stakeholders.</li><li class="leading-relaxed">Adaptable, creative, and dedicated to continuous improvement in a dynamic environment.</li><li class="leading-relaxed">Committed to our values and to fostering a culture of excellence and innovation.</li></ul>As an equal opportunity employer, all applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic under applicable federal, state, and/or local law. For more information, please refer to <a href="https://www.gigamon.com/content/dam/legal/eeoc-know-your-rights.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Know Your Rights: Workplace Discrimination is Illegal.</a>We are committed to providing reasonable accommodation for all qualified individuals with disabilities. If you require a reasonable accommodation, please contact us at (669) 240-2248.If your experience and skills closely match our job description but may not necessarily fulfill all requirements, please still apply. We are on a continued mission to grow and scale an innovative organization. We believe this is best achieved by hiring, celebrating, and respecting people with diverse backgrounds, skills, perspectives, and experiences.The privacy rights of all individuals including job applicants and candidates are very important to us. Our <a href="https://www.gigamon.com/content/dam/legal/gigamon-applicant-privacy-policy-global.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Applicant Privacy Policy</a>, will inform you about how we and its direct and indirect subsidiaries collect, use, store, or otherwise process personal information about job applicants and candidates, including through your access and/or use of our <a href="https://www.gigamon.com/company/careers.html" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">careers website</a> and third-party job websites (e.g. LinkedIn, Indeed, Glassdoor, Naukri, etc.).

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Sales - Remote - Full Time</h3>This is a remote role within a global team that utilizes cutting-edge technology to stay connected with colleagues worldwide. Occasional travel to a local office may be required for in-person collaboration with your team, as well as for company events, team building activities, or strategic meetings.Being a Account Manager, Law at iManage Means…As an Account Manager on our Law team, you’ll build and strengthen long-term partnerships with leading law firms who rely on our platform to manage, protect, and unlock their knowledge every day. You’ll be both a trusted advisor and strategic consultant, helping firms evolve their technology strategies while ensuring they continue to realize measurable value from their investment in iManage.This role is rooted in relationships. You’ll develop a deep understanding of each firm’s priorities, culture, and client-service goals, ensuring that our solutions are aligned with their evolving business and IT needs. Working cross-functionally with teams across Customer Success, Product, and Marketing, you’ll deliver a world-class customer experience while identifying opportunities for growth, expansion, and innovation.iM Responsible For…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Managing and growing a portfolio of law firm accounts, building trusted partnerships with firm leaders, IT decision-makers, and knowledge management professionals.</li><li class="leading-relaxed">Developing and executing tailored account strategies that drive renewals, expansion, and long-term client success.</li><li class="leading-relaxed">Leading renewal and commercial discussions that balance client value and organizational growth objectives.</li><li class="leading-relaxed">Partnering with Customer Success Managers and Professional Services to ensure seamless adoption, retention, and continuous client engagement.</li><li class="leading-relaxed">Acting as a strategic advisor, understanding the unique operational and cultural dynamics of law firms to provide thoughtful recommendations and measurable outcomes.</li><li class="leading-relaxed">Serving as the client advocate within iManage, influencing product enhancements and innovation based on real-world feedback.</li><li class="leading-relaxed">Collaborating with Marketing to share client success stories, thought leadership opportunities, and firm use cases that highlight industry impact.</li><li class="leading-relaxed">Maintaining accurate account plans, forecasts, and pipelines within CRM tools to ensure visibility and alignment across teams.</li><li class="leading-relaxed">Staying informed on legal industry trends, competitive technology, and evolving market needs to guide clients with insight and confidence.</li></ul>iM Qualified Because I Have…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5+ years of experience in account management or strategic customer partnerships within B2B SaaS or professional services environments.</li><li class="leading-relaxed">Experience working with or selling to law firms, legal operations teams, or professional services organizations.</li><li class="leading-relaxed">A proven ability to grow existing accounts through proactive engagement, consultative value delivery, and strategic relationship management.</li><li class="leading-relaxed">Excellent communication and presentation skills, with experience engaging stakeholders across IT, operations, and leadership levels.</li><li class="leading-relaxed">Strong commercial acumen and the ability to balance client advocacy with business objectives.</li><li class="leading-relaxed">Proficiency in CRM systems such as Salesforce for forecasting and pipeline management.</li><li class="leading-relaxed">A collaborative and solutions-oriented mindset with strong attention to detail and follow-through.</li><li class="leading-relaxed">A Bachelor’s degree or equivalent combination of education and experience.</li></ul>Bonus Points If I Have...<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in legal technology, document management, or professional services software.</li><li class="leading-relaxed">Familiarity with complex selling or account growth methodologies such as MEDDICC, SPIN, or Challenger.</li><li class="leading-relaxed">Experience working with channel partners, implementation teams, or resellers to enhance customer outcomes.</li><li class="leading-relaxed">A passion for supporting the legal industry’s transformation and helping firms modernize the way they work.</li></ul>Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways!iM Getting To…<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!</li><li class="leading-relaxed">Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.</li><li class="leading-relaxed">Own my career path with our internal development framework. Ask us more about this!</li><li class="leading-relaxed">Expand my skill set and earn certifications with unlimited access to LinkedIn Learning courses and interactive Microsoft courses & training.</li><li class="leading-relaxed">Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture.</li><li class="leading-relaxed">Enjoy flexible work hours that empower me to balance personal time with professional commitments.</li><li class="leading-relaxed">Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events.</li></ul>iManage Is Supporting Me By...<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it.</li><li class="leading-relaxed">Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data.</li><li class="leading-relaxed">Rewarding me with an annual performance-based bonus.</li><li class="leading-relaxed">Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.</li><li class="leading-relaxed">Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.</li><li class="leading-relaxed">Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset.</li><li class="leading-relaxed">Having multiple company wellness days each year to prioritize mental health and well-being.</li><li class="leading-relaxed">Providing access to RethinkCare, a global behavioral health platform that enhances personal well-being, strengthens professional resilience, and empowers parental success through expert-led training and resources.</li></ul>The overall US annual base salary range for this position is $100,000 - $140,000 per year. Individual compensation for each candidate depends on factors such as qualifications, experience, and candidate location. This range does not include additional forms of compensation, such as bonuses, commission, or benefits. Your recruiter will provide further details about the offer range, incentives, and overall compensation during the hiring process.iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review.About iManage…At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.Whoever you are, whatever you do, however you work. Make it mean something at iManage.iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Learn more at: <a href="http://www.imanage.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.imanage.com</a>Please see our <a href="https://support.imanage.com/worksite/iManageRecruitmentPrivacyNotice.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment privacy statement</a> for more information on how we handle your personal data.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.