gitlab

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As an IT Enterprise Applications Engineer at GitLab, you will manage critical business processes, focusing on NetSuite and Zuora Revenue. You'll build and support systems, configurations, workflows, and code for processes like Quote to Cash, Procure to Pay, and Record to Report. This role involves day-to-day administration and long-term improvements, supporting SOX-compliant change management, contributing to system roadmap decisions, and delivering scalable application support in a fully remote environment.

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<h1 class="text-3xl md:text-4xl font-extrabold mt-6 mb-4 text-gray-900 tracking-tight">IT Enterprise Applications Engineer, Zuora/NetSuite</h1><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">An overview of this role</h2>As an IT Enterprise Applications Engineer, you'll help GitLab run critical business processes that support how the company sells, buys, accounts, and scales. You'll focus on NetSuite and Zuora Revenue, building and supporting the systems, configurations, workflows, and code that keep processes like Quote to Cash, Procure to Pay, and Record to Report efficient, compliant, and reliable. In this role, you'll join the Enterprise Applications G&A team and report to the Senior Manager, G&A Systems, partnering closely with business stakeholders to turn operational needs into maintainable technical solutions.This is a strong fit if you want ownership across both day-to-day administration and longer-term improvements. You will work independently on medium-complexity problems, support SOX-compliant change management, contribute to system roadmap decisions, and help the team deliver scalable application support in a fully remote environment.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll do</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Administer and configure NetSuite and Zuora Revenue to support GitLab business processes and compliant system operations.</li><li class="leading-relaxed">Translate business needs into technical requirements, workflows, customizations, and application changes that improve process efficiency.</li><li class="leading-relaxed">Partner with Finance, business systems peers, and other stakeholders to ensure applications are functioning as designed and meeting operational needs.</li><li class="leading-relaxed">Support SOX-compliant change management, including documentation, governance, and adherence to data, security, and legal guidelines.</li><li class="leading-relaxed">Manage inbound integrations and data flows between enterprise systems, including troubleshooting issues across the ERP and revenue systems landscape.</li><li class="leading-relaxed">Contribute code, customizations, and integrations in development environments using GitLab SDLC practices and internal engineering standards.</li><li class="leading-relaxed">Conduct code reviews and support maintainable, well-documented technical delivery aligned with team guidelines.</li><li class="leading-relaxed">Run small projects and contribute to team planning for new features, process improvements, and system roadmap decisions.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">What you’ll bring</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience administering enterprise applications in a SaaS environment, with hands-on ownership of configuration, support, and operational reliability.</li><li class="leading-relaxed">Working knowledge of NetSuite, including data objects, workflows, custom fields, custom forms, and the broader integration landscape.</li><li class="leading-relaxed">Working knowledge of Zuora Revenue, including revenue rules, POB templates, SSP allocations, accounting treatments, and support for revenue close and reconciliation activities.</li><li class="leading-relaxed">Ability to troubleshoot system issues, data exceptions, and upstream or downstream integration problems across business applications.</li><li class="leading-relaxed">Understanding of finance and accounting processes, especially Procure to Pay, Record to Report, and related enterprise workflows.</li><li class="leading-relaxed">Familiarity with SOX controls and experience supporting compliant change management and audit walkthroughs.</li><li class="leading-relaxed">Ability to use GitLab and apply clear documentation, code review, and software development lifecycle practices in technical work.</li><li class="leading-relaxed">Strong collaboration, prioritization, and self-management skills, with openness to candidates who bring transferable experience from related systems or business application environments.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the team</h2>The Enterprise Applications team owns many of GitLab’s core internal business systems, including platforms such as Salesforce, Zuora, NetSuite, Navan, and Zip, and supports the processes that keep the business operating at scale. The team works asynchronously across a distributed environment to introduce new capabilities, maintain production stability, and uphold compliance requirements across critical applications. This work sits at the center of an important opportunity: improving how business systems connect, automate, and support reliable operations as GitLab grows.<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">How GitLab Supports Full-Time Employees</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Benefits to support your health, finances, and well-being</a></li><li class="leading-relaxed"><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Flexible Paid Time Off</a></li><li class="leading-relaxed"><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging." target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Team Member Resource Groups</a></li><li class="leading-relaxed"><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Equity Compensation & Employee Stock Purchase Plan</a></li><li class="leading-relaxed"><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Growth and Development Fund</a></li><li class="leading-relaxed"><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Parental leave</a></li><li class="leading-relaxed"><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Home office</a> support</li></ul>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.***Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our <a href="https://handbook.gitlab.com/handbook/hiring/candidate-faq/recruitment-privacy-policy/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Recruitment Privacy Policy.</a> Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#equal-employment-opportunity-policy" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">GitLab’s EEO Policy</a> and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employment-opportunity-commission-notices" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">EEO is the Law</a>. If you have a disability or special need that requires <a href="https://about.gitlab.com/handbook/people-policies/inc-usa/#reasonable-accommodation" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodation</a>, please let us know during the <a href="https://about.gitlab.com/handbook/hiring/interviewing/#adjustments-to-our-interview-process" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruiting process</a>.

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