We’re on a mission to make knowledge work faster and more humane. We believe that AI will fundamentally transform how people work. In the future, everyone will work in tandem with expert AI assistants who find knowledge, create and synthesize information, and execute work. These assistants will free people up to focus on the higher-level, creative aspects of their work. We’re building a system of intelligence for every company in the world. On the surface, you can think of it as Google + ChatGPT for the enterprise. Under the hood, our platform is the connective tissue between AI and knowledge. It brings all of a company’s knowledge together, understands it at a deep level, provides industry-leading search relevance over it, and connects it to generative AI agents and applications.

Glean

Technical Support Manager

Tax Apprentice

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Glean, founded in 2019, is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams, boosting productivity and collaboration. Glean is seeking a highly motivated and experienced Technical Support Manager to lead its technical support team. This role ensures customers receive timely and effective technical assistance, involving managing support professionals, developing and implementing support strategies, and driving continuous improvement in support operations.

Senior Commercial Counsel

<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About Glean:</h4>Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.<a href="https://www.glean.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Glean</a> was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">About the Role:</h2>Glean is seeking a highly motivated and experienced Technical Support Manager to lead our technical support team. The Technical Support Manager will be responsible for ensuring our customers receive timely and effective technical assistance. This role involves managing a team of support professionals, developing and implementing support strategies, and driving continuous improvement in our support operations.<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">You will:</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead, mentor, and manage the technical support team to deliver high performance and exceptional customer satisfaction.</li><li class="leading-relaxed">Conduct regular team meetings, hold performance reviews, and provide ongoing coaching and development opportunities.</li><li class="leading-relaxed">Foster a positive, collaborative, and inclusive team environment.</li><li class="leading-relaxed">Recruit, train, and onboard new support team members, ensuring a smooth integration into the team.</li><li class="leading-relaxed">Develop and implement efficient support processes and procedures to optimize team operations.</li><li class="leading-relaxed">Monitor and analyze support metrics such as response times and resolution rates to drive continuous improvement.</li><li class="leading-relaxed">Ensure timely and accurate resolution of customer technical issues, maintaining high support standards.</li><li class="leading-relaxed">Oversee the support ticketing system and ensure all support interactions are thoroughly documented.</li><li class="leading-relaxed">Serve as the escalation point for complex technical issues and customer complaints, resolving them effectively.</li><li class="leading-relaxed">Build and maintain strong relationships with key customers and stakeholders to support long-term success.</li><li class="leading-relaxed">Collect and analyze customer feedback to identify opportunities for enhancing the customer experience.</li><li class="leading-relaxed">Proactively communicate updates, issues, and resolutions to customers to keep them informed.</li><li class="leading-relaxed">Identify and drive process improvements to increase support team efficiency and effectiveness.</li><li class="leading-relaxed">Develop and maintain comprehensive support documentation, including knowledge base articles and FAQs.</li><li class="leading-relaxed">Ensure all support processes and procedures are accurately documented and kept up-to-date.</li><li class="leading-relaxed">Generate reports and analyze data to uncover trends and highlight areas for ongoing improvement.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">About you:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">5-7 years of experience in technical support, with at least 3 years in a management or leadership role.</li><li class="leading-relaxed">Strong technical understanding and problem-solving skills.</li><li class="leading-relaxed">Proven experience in building cross-functional alignment with peer managers in R&D and GTM.</li><li class="leading-relaxed">Experience with support ticketing systems (zendesk) / CRM software.</li><li class="leading-relaxed">Strong analytical skills and the ability to make data-driven decisions to improve operational efficiency.</li><li class="leading-relaxed">Proven ability to lead cross-functional teams and manage multiple projects simultaneously.</li><li class="leading-relaxed">Excellent communication and interpersonal skills.</li><li class="leading-relaxed">Proven ability to lead and motivate a team.</li><li class="leading-relaxed">Ability to work independently and manage multiple priorities.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Good-to-have:</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Certifications such as ITIL, HDI, or relevant technical certifications</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Location: (Please select one)</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">This role is hybrid (3 days a week in our Palo Alto office)</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Compensation & Benefits:</h2>Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.Create a Job AlertInterested in building your career at Glean? Get future opportunities sent straight to your email.<a href="https://my.greenhouse.io/users/signin?jobboard=gleanwork&source=jobalert" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Create alert</a>Apply for this job------------------<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">indicates a required field</li></ul>Autofill with GreenhouseFirst Name*Last Name*Preferred First NameEmail*Phone*Resume/CV*AttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfCover LetterAttachAttachDropboxGoogle DriveEnter manuallyEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">* *</li></ul>LinkedIn Profile*WebsiteDo you know anyone currently at Glean?*How did you hear about Glean?*Select...Voluntary Self-Identification-----------------------------For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.As set forth in Glean’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.GenderSelect...Are you Hispanic/Latino?Select...<a href="https://job-boards.cdn.greenhouse.io/docs/2023/RaceEthnicityDefinitions.pdf" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Race & Ethnicity Definitions</a>If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Veteran StatusSelect...Voluntary Self-Identification of Disability-------------------------------------------Form CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at <a href="https://www.dol.gov/ofccp" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">www.dol.gov/ofccp</a>.How do you know if you have a disability?A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Alcohol or other substance use disorder (not currently using drugs illegally)</li><li class="leading-relaxed">Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS</li><li class="leading-relaxed">Blind or low vision</li><li class="leading-relaxed">Cancer (past or present)</li><li class="leading-relaxed">Cardiovascular or heart disease</li><li class="leading-relaxed">Celiac disease</li><li class="leading-relaxed">Cerebral palsy</li><li class="leading-relaxed">Deaf or serious difficulty hearing</li><li class="leading-relaxed">Diabetes</li><li class="leading-relaxed">Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders</li><li class="leading-relaxed">Epilepsy or other seizure disorder</li><li class="leading-relaxed">Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome</li><li class="leading-relaxed">Intellectual or developmental disability</li><li class="leading-relaxed">Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD</li><li class="leading-relaxed">Missing limbs or partially missing limbs</li><li class="leading-relaxed">Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports</li><li class="leading-relaxed">Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)</li><li class="leading-relaxed">Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities</li><li class="leading-relaxed">Partial or complete paralysis (any cause)</li><li class="leading-relaxed">Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema</li><li class="leading-relaxed">Short stature (dwarfism)</li><li class="leading-relaxed">Traumatic brain injury</li></ul>Disability StatusSelect...PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. 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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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SideFX

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As a Game Art Intern (SideFX Labs/Games), your main role is to create stunning visual and educational demonstrations to showcase tools and workflows made by SideFX Labs in a real-time environment, highlighting how they can elevate game art pipelines. You will boost your Houdini skills, deepen industry knowledge, and broaden industry exposure. As a Houdini advocate, you will communicate its features and values. You are comfortable exploring new workflows and understanding project requirements. You may also work closely with R&D, Sales, Marketing, and Education.

Join Our SideFX Talent Community

Senior Compositing Software Developer/Technical Director

Compositing Software Developer/Technical Director

3D Software Developer

*Join Our SideFX Talent Community*

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Position Overview</h3>As a Game Art Intern (SideFX Labs/Games) your main role is to create stunning visual and educational demonstrations to showcase tools and workflows made by SideFX Labs in a real-time environment, highlighting how they can elevate game art pipelines.Throughout the internship, you will have many opportunities to boost your Houdini skills, deepen your industry knowledge, and broaden your industry exposure.As a Houdini advocate, you will have opportunities to use your voice and artwork to communicate Houdini’s features and values to the game developer community.As an out-of-the-box thinker, you are comfortable exploring new workflows that solve problems. You are an excellent listener who takes the time to understand what requirements need to be met for the assigned project.As part of the Technical Consulting Team, you may also work closely with R&D, Sales, Marketing and Education.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Key Duties and Responsibilities</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Create compelling and inspiring artistic demos using Houdini and SideFX Labs to showcase game tools and workflows.</li><li class="leading-relaxed">Learn existing tools and workflows in Houdini.</li><li class="leading-relaxed">Provide feedback on existing tools to the development teams.</li><li class="leading-relaxed">Be a champion of our company and represent SideFX to the larger game community.</li><li class="leading-relaxed">Participate as needed in public channels where Houdini tools are discussed.</li><li class="leading-relaxed">Support special projects and other duties as assigned.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Required Skills and Experience</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience using Houdini to create art assets for games or real-time projects, as demonstrated through a portfolio.</li><li class="leading-relaxed">Knowledge of 3D game art pipelines.</li><li class="leading-relaxed">An eye for detail.</li><li class="leading-relaxed">Comfortable with creating demo content or tutorials in Houdini and a game engine.</li><li class="leading-relaxed">Ability to work and operate collaboratively in a team.</li><li class="leading-relaxed">A demonstrated passion for procedural processes and tools, and a drive to share that passion with artists.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Not required but great to have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Production experience as a game artist at a games studio.</li><li class="leading-relaxed">Experience creating learning materials or teaching production software.</li><li class="leading-relaxed">Training or experience in painting, sculpting, or other visual art disciplines.</li><li class="leading-relaxed">Knowledge of VEX and Python.</li><li class="leading-relaxed">Experience with Unreal Engine, Unity, or Godot Engine.</li><li class="leading-relaxed">A basic understanding of runtime performance optimization.</li></ul>A demoreel or URL to an online portfolio along with your resume must be provided when applying in order to be considered for this role.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Company Profile</h3>For over thirty years, SideFX has been at the forefront of providing artists with procedural 3D animation and visual effects tools designed to produce the highest-quality cinematic results. Rooted in production as both artists and pioneering technical innovators, we are passionate about supporting our customers' creative visions.SideFX has been recognized by the Academy of Motion Pictures, Arts and Sciences multiple times, including with an Oscar® for our flagship software product, Houdini, and our breakthrough procedural-based technology.Used by the world’s top film, TV, and game studios, from the largest AAA to the smallest Indie Studios, Houdini has transformed content creation workflows at hundreds of film and game studios. Contributing to blockbuster movies like Black Panther and Moana, captivating TV shows such as Game of Thrones and The Crown, and hit video games like Horizon Zero Dawn, Spiderman, and Ghost Recon. Our diverse clientele includes industry leaders like Disney Feature Animation, Pixar, Weta Digital, CD Projekt Red, and Rockstar Games, demonstrating Houdini’s transformative impact across multiple entertainment mediums. Pixar, Sony Pictures Imageworks, Weta Digital, Blue Sky, Electronic Arts, Microsoft Game Studios, and many more.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Value Most:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Decency: We treat everyone with honesty, kindness and empathy. We give generously of our time and knowledge.</li><li class="leading-relaxed">Relationships: We build collaborative bonds—with our co-workers and clients—based on trust and respect. Our diverse team gives us broader perspectives.</li><li class="leading-relaxed">Dedication: We take pride and ownership in our work, always trying to do our best. We are devoted to the well-being and success of each other and our clients.</li><li class="leading-relaxed">Excellence: We continually improve ourselves, our work and our company, striving towards excellence in all that we do.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why join SideFX?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Because you want to be part of a unique experience and winning team that has won an Oscar and an Emmy (Cool, right?)</li><li class="leading-relaxed">Because you want to be part of an industry-leading company that is constantly mindfully growing.</li><li class="leading-relaxed">Because you want to work with some of the most talented people in the industry on a ground-breaking product.</li><li class="leading-relaxed">Because you want to work with people from all around the world.</li><li class="leading-relaxed">Because you want to be part of an exciting and fun industry.</li><li class="leading-relaxed">Because you want to join and add to a positive, supportive and respected company culture.</li><li class="leading-relaxed">Because you want your job to be GREAT!</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Location</h3>This is an on-site role in our Toronto, Ontario office.Our transit-friendly head office location, directly adjacent to Union Station in the heart of downtown Toronto, is open-concept with a relaxed style that includes, casual dress, and wraparound views from the 14th floor.SideFX is committed to inclusion and diversity. We encourage all qualified applicants to apply. Accommodation will be provided to candidates with disabilities, upon request.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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