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Strategy and Operations Manager, Payments

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The Strategy & Operations Manager of Payments will lead the development and growth of the Nascent Payments Business at GlossGenius, focusing on areas like instant payouts, loans, BNPL, and invoicing. Reporting to the GM of Payments, the role involves driving the roadmap for payment products, collaborating across departments (Product, Engineering, Marketing, etc.), and achieving ambitious goals. This role is critical for expanding the business and establishing GlossGenius as a preferred payment solution in the beauty and wellness industries. The role requires leading the strategy, execution, and growth of the Nascent Payments Business and achieving associated goals. You will be responsible for leading cross-functional collaboration, alignment, and coordination for the execution and success of payments initiatives, as well as identifying, defining, incubating, and leading new payment products, features, and marketing campaigns to prove market fit and accelerate growth. The role will be operating in a hybrid environment with 2 days per week in the New York City office (Tuesdays & Thursdays).

<div><p><strong>About GlossGenius</strong></p> <p>GlossGenius is building an ecosystem enabling entrepreneurs to succeed.&nbsp; We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.&nbsp;</p> <p>Over 75,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one.</p> <p><strong>About the Role</strong></p> <p>We are looking to hire a Strategy &amp; Operations Manager of Payments to lead the development and growth of Nascent Payments Business at GlossGenius (think instant payouts, loans, BNPL, invoicing, among others). Payments is one of the largest revenue drivers of GlossGenius’s business and we are constantly looking for new ways to expand our Payments business. In this role, you will report directly to the GM of Payments and be responsible for growing the business for our existing Nascent Payments Business and developing net new Payment products. You will collaborate cross-functionally, working hand-in-hand with Product, Engineering, Marketing, Finance, Analytics, Customer Experience, and Sales to drive the roadmap for the Nascent Payments Business and achieve aggressive goals. You will manage the growth of GlossGenius’s Nascent Payments Business throughout signup, onboarding, engagement, support, and more. Finally, you will be a critical component to establishing GlossGenius as the preferred payment solution across the beauty and wellness industries.&nbsp;</p> <p>This role will operate in a hybrid environment with 2 days per week in our New York City office (Tuesdays &amp; Thursdays).</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Directly responsible for leading the strategy, development, execution, and growth of the Nascent Payments Business and achieving associated goals</li> <li>Leading cross-functional collaboration, alignment, and coordination for the execution and success of payments initiatives</li> <li>Play a critical role in identifying, defining, incubating, and leading new payment products, features, and marketing campaigns to prove market fit and accelerate growth</li> <li>Contribute to the roadmap of the Nascent Payments Business via quantitative analysis and qualitative customer feedback</li> <li>Analyze complex data sets to provide insights, impact sizings, and recommendations for all strategic and tactical decision making</li> <li>Execute operational, marketing, and product Payments tests and experiments</li> </ul> <p><strong>What We’re Looking For</strong></p> <ul> <li>5+ years of relevant experience in operations, strategy, data analytics, or strategic finance&nbsp;</li> <li>Strong analytics experience in SQL, building financial models, goal setting, and performance monitoring</li> <li>Bias for A/B testing whenever possible and you can quickly design and execute experiments</li> <li>Proven track record of leading projects, achieving goals, and thriving in a cross-functional team environment</li> <li>You bring structure and organization to cross-functional execution to drive efficient output</li> <li>Resourceful, investigative, and collaborative in ambiguous environments to independently uncover answers to vague and difficult problems with minimal oversight&nbsp;</li> <li>Accountability is in your DNA and you exhibit ownership across every initiative&nbsp;</li> <li>Customer obsessed with the desire to integrate customer feedback into all decisions</li> <li>Strike the right balance between attention to detail and bias for action</li> <li>Excellent communicator with the intuition to effectively communicate at the right level of detail based on the audience</li> </ul> <p><strong>Benefits &amp; Perks</strong></p> <ul> <li>Flexible PTO</li> <li>Competitive health &amp; dental insurance options, with premiums partially or fully covered by GG</li> <li>Fertility and adoption benefits via Carrot</li> <li>Generous, fully-paid parental leave policy</li> <li>401k benefit - employees are eligible to contribute starting day 1 of employment</li> <li>Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses</li> <li>Pre-tax commuter benefits</li> <li>Dependent Care FSA</li> <li>Home office support</li> <li>Team Bonding opportunities - as a distributed team, being able to build meaningful bonds both virtually and in person is incredibly important to us! We are constantly evaluating how we accomplish this and currently, teams are given opportunities to gather in person throughout the year</li> </ul> <p><em>The starting base salary for this role in New York is between $145,000-$180,000 + target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.&nbsp; Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health &amp; wellbeing, retirement savings, and other benefits within our total rewards offering.</em></p> <p><em>At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.</em></p> <p><a href="https://drive.google.com/file/d/1FF_5dYGdwHfNCMqV4X9NSnCLdnk9z7Ms/view?usp=sharing"><em>Personal Information: Notice at Collection for Employees and Applicants</em></a></p></div><div><p><a href="https://drive.google.com/file/d/1FF_5dYGdwHfNCMqV4X9NSnCLdnk9z7Ms/view?usp=sharing"><em>Personal Information: Notice at Collection for Employees and Applicants</em></a></p> <p><em>Agency Submissions<br></em><em>If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.&nbsp;</em></p></div></div>

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The Community Specialist will join the International Community team, building relationships with moderators, raising awareness of key programs, and driving on-platform engagement.  This role, based in India, primarily supports community-building efforts in Thailand, assisting with Indian market operations. Responsibilities include fostering relationships with moderators, planning events, developing networks of community creators, launching initiatives to engage local demographics, and providing insights on the local moderator landscape. The goal is to create a vibrant ecosystem for moderators and local communities to thrive.

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<div><div class="c-message_kit__blocks c-message_kit__blocks--rich_text"> <div class="c-message__message_blocks c-message__message_blocks--rich_text" data-qa="message-text"> <div class="p-block_kit_renderer" data-qa="block-kit-renderer"> <div class="p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first"> <div class="p-rich_text_block"> <div class="p-rich_text_section">Reddit is a community of communities. It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 101M+ daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit <a class="c-link" href="http://redditinc.com/" target="_blank" data-stringify-link="http://redditinc.com" data-sk="tooltip_parent">redditinc.com</a>.</div> </div> </div> </div> </div> </div><div><p class="p1">We are looking for a Community Specialist to join our International Community team. This role is essential in building relationships with moderators, raising awareness of key programs, and delivering on-platform engagement that nurtures community growth.</p> <p class="p1">This role is based in India and will primarily support our community-building efforts in Thailand, while also assisting with key operations in the Indian market.</p> <p class="p1">As a Community Specialist, you will focus on empowering local moderators, bridging the gap between users and mods, and driving engagement initiatives that delight our community creators and power users. Your efforts will help create a vibrant ecosystem where moderators can thrive and local communities can flourish.</p> <p class="p1">Responsibilities:</p> <ul class="ul1"> <li class="li1">Build strong relationships with local volunteer moderators to foster collaboration and trust, while driving initiatives that expand the number of local moderators and well-established <strong>communities in Thailand, and support indian operations where needed</strong>.</li> <li class="li1">Plan and host engaging on- and off-platform events that energize power users and strengthen the sense of belonging within the community.</li> <li class="li1">Develop a game plan to build a robust network of community creators around shared interests and key verticals.</li> <li class="li1">Launch targeted initiatives to engage locally relevant demographics, onboard them to the platform, and position Reddit as the go-to destination for these communities.</li> <li class="li1">Provide insights on the local moderator landscape and sentiment, identifying key trends and actionable steps to address challenges and seize opportunities for on- and off-platform engagement.</li> <li class="li1">Create communication plans that highlight programs and initiatives aimed at bridging the gap between users and moderators, ensuring everyone's voice is heard and valued.</li> </ul> <p class="p1">What We Can Expect From You:</p> <ul class="ul1"> <li class="li1">1-3 years of experience in community management, or as a moderator or as a community builder on online platforms such as Reddit, Discord, Facebook Groups, etc.</li> <li class="li1">Strong understanding of (country) culture, including current trends, interests, and nuances that shape community interactions.</li> <li class="li1">Excellent communication skills, with the ability to engage with local users and manage challenging relationships that may not be straightforward.</li> <li class="li1">Curious with a creative mindset and a love for testing new ideas involving community creators, all while keeping an eye on delivering quality results.</li> <li class="li1">Based in India with fluency in English; Thai proficiency preferred.</li> </ul></div><div><p><em><span style="font-weight: 400;">Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.&nbsp; Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.</span></em></p></div></div>

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