GlossGenius is an all-in-one solution that over 90,000 customers within the beauty and wellness industry rely on to manage their critical business needs. We like to think of ourselves as a business-in-a-box solution, tailored to the professionals we serve. Our powerful yet easy-to-use app offers a range of business management tools such as booking and scheduling, advanced marketing, insightful analytics, payment processing, stunning card readers, web hosting – the list goes on. Our mission as a company is to empower small business owners to get back to what they love doing – their creative work – instead of the overwhelming administrative tasks that come with running a business.

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As the first security engineering leader, you will define and execute a scalable security strategy. You will lead a team across Application Security, Detection & Response, and GRC, collaborating with engineering and product teams. Responsibilities include leading a high-performing security engineering team, defining and implementing a comprehensive security strategy, collaborating with product and engineering teams on security-by-design principles, overseeing security testing programs, managing security incident response, driving automation of security controls, ensuring compliance with relevant security standards, and acting as a key stakeholder in program and project leadership. The role also involves engaging with external auditors, fostering a security-first culture, and providing training and guidance.

Content Marketing Manager

<div>About GlossGenius GlossGenius is building an ecosystem enabling entrepreneurs to succeed.&nbsp; We empower small business owners to focus on being creators, not admins, by offering a range of business management tools including booking and scheduling, marketing, analytics, payment processing and much more.&nbsp; Over 80,000 small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. Joining its powerful, intuitive platform with its vibrant, distinguished brand, GlossGenius is the ideal combination of a fintech, SMB software, and consumer company all in one. About the Role As our company's first security engineering leader, you will be responsible for defining and executing a scalable security strategy that integrates security throughout the product development lifecycle. You will lead a team of security engineers across Application Security, Detection &amp; Response, and GRC, collaborate closely with engineering and product teams, and ensure our products are designed, built, and maintained with security and resilience at their core. You will report to the VP of Engineering and can be based remotely in the San Francisco Bay Area OR hybrid (Tuesdays &amp; Thursdays in-office) from our NYC headquarters.&nbsp;&nbsp; What You’ll Do <ul> <li>Lead, mentor, and grow a high-performing security engineering team (GRC, Detection &amp; Response, Application Security), setting technical direction and priorities.</li> <li>Define and implement a comprehensive security strategy that aligns with organizational goals and integrates security best practices across the software and hardware development lifecycle.</li> <li>Collaborate with product and engineering teams to embed security-by-design principles, including threat modeling, secure architecture reviews, and risk assessments.</li> <li>Oversee security testing programs such as penetration testing, vulnerability assessments, and code reviews; drive remediation efforts.</li> <li>Manage security incident response and vulnerability management processes.</li> <li>Drive automation of security controls and integrate security tooling into CI/CD pipelines and DevSecOps workflows.</li> <li>Ensure compliance with relevant security standards and regulations (e.g., HIPPA, SOC2, PCI).</li> <li>Act as a key stakeholder in program and project leadership, participating in risk management, change boards, and security governance.</li> <li>Engage with external auditors, clients, and vendors during security assessments and compliance audits.</li> <li>Foster a security-first culture by providing training, awareness, and guidance across the company.</li> </ul> What We’re Looking For <ul> <li>6+ years of security or software engineering experience and 2+ years of people management experience.</li> <li>You may have technical depth in one domain (preferably application security), but have enough breadth to lead across multiple domains (detection &amp; response, GRC, etc.), and can guide a team through designing a secure system.</li> <li>Deep understanding of security principles and best practices, and a proven track record of improving security with a bias for action in a fast-moving environment with lots of autonomy</li> <li>Strong communication skills, both verbal and written, and proven ability to communicate complex security concepts to non-security partners.</li> <li>A strong business acumen and customer-centric mindset, backed by data analytics skills.</li> </ul> Benefits &amp; Perks <ul> <li>Flexible PTO</li> <li>Competitive health &amp; dental insurance options, with premiums partially or fully covered by GG</li> <li>In-person opportunities that are designed to help team members foster collaboration and build community (ie; working out of a co-working space, team dinners, and other team building activities)</li> <li>Fertility and adoption benefits via Carrot</li> <li>Generous, fully-paid parental leave policy</li> <li>401k benefit - employees are eligible to contribute starting day 1 of employment</li> <li>Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses</li> <li>Pre-tax commuter benefits</li> <li>Dependent Care FSA</li> <li>Home office support</li> </ul> The starting base salary for this role in New York, California, and Washington is between $193,000 to $260,000 target equity + benefits. The base salary offered is dependent upon many factors including skills, experience, location, and education. The base pay range is subject to change and may be modified in the future.&nbsp; Additionally, this role is currently eligible to participate in GlossGenius’s equity plan as well as a range of health &amp; wellbeing, retirement savings, and other benefits within our total rewards offering. At GlossGenius, we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product, customers, and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.</div><div><a href="https://drive.google.com/file/d/1FF_5dYGdwHfNCMqV4X9NSnCLdnk9z7Ms/view?usp=sharing">Personal Information: Notice at Collection for Employees and Applicants</a> Agency Submissions If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place, it will become the property of GlossGenius and no fee will be paid, irrespective of whether the candidate is hired.&nbsp;</div>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! 📋 &nbsp;- This assessment gives us an idea of your problem solving skills using DSA - Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The Payments and Fraud Shift Leader is responsible for handling payment-related inquiries from customers and internal or external parties. This role aims to provide exceptional customer service by prioritizing the customer and facilitating internal communication, offering guidance to payments analysts. Responsibilities include task allocation, being the first point of contact for third-party providers, managing issues during the shift, answering escalations from customer support, handling payment queries via various channels, cooperating with the Payments and Fraud Team Leader, improving procedures, raising trends, and ensuring minimal downtime for tech issues. Additionally, the leader will be a point of contact for payment and fraud-related questions, processing internal crediting requests, assisting team members, applying fraud prevention rules, helping process payments, and maintaining a positive work environment.

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<h2>Overview:&nbsp;</h2>
The function of the Payments&nbsp;and&nbsp;Fraud Shift Leader is to handle contacts related to payments queries raised by customers or any internal or external parties. The aim is to provide an outstanding customer service experience by putting the customer first in every action and facilitate internal communication, as well as offer guidance to payments analysts.&nbsp;
<h2>Main Responsibilities:&nbsp;</h2>
The main responsibilities include but are not limited to:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Allocation and prioritization of task during the shift.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Being the first line of contact for 3rd party providers regarding payments related issues.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Taking ownership of any issues occurring during their shift, effectively manage the issue and take the most efficient course of action to minimize customer impact as well as work load.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Answering escalations&nbsp;from&nbsp;customer support and following up on the&nbsp;timely resolution of issues.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Handling&nbsp;of&nbsp;payments&nbsp;and risk&nbsp;queries and escalations from&nbsp;customer support via chat,&nbsp;IM&nbsp;and&nbsp;emails.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Cooperate with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;on any issues facing the team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Work together with Payments&nbsp;and&nbsp;Fraud Team Leader&nbsp;in order to improve and maintain procedures within the Payments Team.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Raise any trends in escalations, denoting a possible generic issue with anything payment related.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Ensuring that ongoing tech issues are monitored and proper follow&nbsp;up&nbsp;is done to ensure minimal down time&nbsp;and customer impact.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Point of contact for any payment&nbsp;and&nbsp;fraud&nbsp;related issues or questions.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1">Processing of internal crediting requests.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1">Be a point of assistance to&nbsp;the other team members when the need arises.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="4" data-aria-level="1">Ensuring that fraud and risk prevention rules are followed and applied when processing any of the Payments&nbsp;and&nbsp;Fraud&nbsp;Shift Leader tasks.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="5" data-aria-level="1">Help in processing payments when needed and any other&nbsp;additional tasks when required.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1">Help to create and maintain an effective and positive working environment.&nbsp;</li>
</ul>
<h2>Reporting:&nbsp;&nbsp;</h2>
To&nbsp;Payments&nbsp;and&nbsp;Fraud Team Leader.
<h2>Extra awesome:</h2>
<ul>
<li>Speaks a multitude of languages including fluency English</li>
<li>Invested knowledge in iGaming&nbsp;</li>
<li>Knowledge of a wide variety of payment providers and processes</li>
</ul>
&nbsp;
<h2 style="text-align: center;">Challenge accepted?</h2>
We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.
<h6 style="text-align: center;">By submitting your application, you understand that your personal data will be processed as set out in our <a href="https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.betssongroup.com%2Fprivacy-policy%2F&amp;data=02%7C01%7C%7Cdf880949479641f0ff9808d80186cf32%7Cc514bc364b3348d2bbb1a3c97d4bf41d%7C0%7C0%7C637261025803833173&amp;sdata=1ckgbi0LOpEfEI6T33fEggTW87I84SLdCYd6sLaHRGk%3D&amp;reserved=0">Privacy Policy</a></h6>

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