gnosis

Operations Generalist

Social Media Creative (Instagram & TikTok)

Operations Assistant

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Senior Card Developer

As an Operations Generalist at Gnosis App, you will be central to ensuring the seamless operation of both the app and the team. This versatile role involves leading customer success, designing scalable support processes, and coordinating incident response. You will also manage cross-functional projects, identify operational gaps, oversee service providers, and support product launches, contributing to all non-technical aspects of building the business.

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Operations Generalist</h3>###### Freelancer, Full-time · Remote---##### What you will doAbout Gnosis AppWe’re on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology. Our long-term vision is to create an all-in-one money app — the consumer gateway to everything Gnosis has built and more. It will be radically simple and intuitive for everyday people, yet uncompromising in its mission.About the roleAs our Operations Generalist, you’ll be at the center of making both the app and the team run seamlessly. You’ll work alongside the people behind products like <a href="https://safe.global/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Safe</a>, <a href="https://cow.fi/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">CoW Swap</a>, <a href="https://gnosispay.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Gnosis Pay</a>, and <a href="https://aboutcircles.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Circles</a> — products that have pushed the boundaries of financial innovation worldwide.This is an incredibly versatile role where you'll be exposed to all aspects of building a business, especially on the non-technical side.A. Customer Operations<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead and develop the customer success function, including managing existing team members</li><li class="leading-relaxed">Design scalable support processes, automations, and escalation frameworks</li><li class="leading-relaxed">Leverage AI and tooling to deliver efficient, high-quality support</li><li class="leading-relaxed">Monitor KPIs and continuously raise the bar on service standards</li><li class="leading-relaxed">Coordinate incident response across engineering and external partners (banking, card, infrastructure)</li><li class="leading-relaxed">Establish structured feedback loops between users and product</li></ul>You will be expected to build systems — not just manage tickets.B. Company Operations<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Own cross-functional projects & execution across Product, GTM, Partnerships, and Finance</li><li class="leading-relaxed">Identify operational gaps and solve them without waiting for direction</li><li class="leading-relaxed">Manage service providers, contracts, invoices, and SLAs</li><li class="leading-relaxed">Implement and maintain internal systems (documentation, dashboards, workflows)</li><li class="leading-relaxed">Support product launches and growth initiatives when required.</li><li class="leading-relaxed">Monitor budgets, burn, revenue, financials when the time comes.</li></ul>This role requires judgment, discretion, and the ability to operate independently.##### Who you are<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in fast-paced environments, ideally in fintech, crypto, tech startups/scale ups.</li><li class="leading-relaxed">A true generalist.</li><li class="leading-relaxed">Self-motivated & an uncanny sense of urgency.</li><li class="leading-relaxed">Fast learner, able to thrive in ambiguity and can create processes from scratch.</li><li class="leading-relaxed">High degree of organisation and attention to detail.</li><li class="leading-relaxed">You’ve worked directly with founders & executives before.</li><li class="leading-relaxed">Curious about technical systems and motivated to deeply understand products like Circles and the broader Gnosis ecosystem.</li><li class="leading-relaxed">Strong communicator across technical and non-technical stakeholders.</li><li class="leading-relaxed">High ability to work independently.</li><li class="leading-relaxed">Passionate about building a business that creates an outsized impact on the world, financial freedom, and creating a delightful user experience.</li></ul>This role is not for someone looking for a narrow function or a low-intensity environment. It requires initiative, resilience, strong internal drive and commitment to doing the best work of your life in this role.Application videoIn order for your application to be considered please record a loom video answering the following questions. Maximum 5 minutes, shorter the better. We appreciate clarity of thought & precise communication.1. Tell us about a time you took ownership of a problem that wasn’t clearly your job — and why you did it.2. Check out our app (<a href="https://app.gnosis.io/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://app.gnosis.io</a>). If you joined tomorrow, what would you fix first in customer operations/support and why?3. Explain Circles in simple terms to a non-crypto person. We’re taking a big bet on bringing this to the world.1. Learn more about Circles here - <a href="https://aboutcircles.com/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://aboutcircles.com/</a> Feel free to share any other proof of work that’s relevant/specific to our product/company.##### What we can offer you<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.</li><li class="leading-relaxed">Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.</li><li class="leading-relaxed">Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.</li><li class="leading-relaxed">Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.</li><li class="leading-relaxed">State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.</li><li class="leading-relaxed">Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.</li><li class="leading-relaxed">Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.</li></ul>At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.

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Coda is seeking a talented Senior Payment Specialist to join their Payments and Fraud Team. This role is crucial for driving business growth, optimizing payment solutions for various markets and segments, and exploring new payment options. Responsibilities include monitoring daily payment performance, identifying new trends, collaborating with internal and external stakeholders, conducting benchmarking, and ensuring compliance with payment industry developments like PSD2 and PCI DSS.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We Do</h3>Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions.We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into one organisation with broader reach, deeper capabilities across B2B and B2C commerce and a stronger global footprint.Today, we stand as a team of more than 600 people, representing 57 nationalities across 23 locations. We are headquartered in Singapore with offices in Amsterdam, Dubai, Shanghai and other hubs across Southeast Asia.Our B2B business works with publishers and brands to support growth across markets. We run Codapay for local payment acceptance and Custom Commerce for direct-to-consumer webstores. We manage catalogue, prepaid and distribution services that extend reach globally, and we operate Giftcloud’s rewards and incentives capabilities. We take on the operational complexity around payments, tax and compliance so partners can scale with clarity and focus.On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com , Startselect.com , mobiletopup.co.uk and other local sites that give customers secure and easy access to digital credit, game vouchers, gift cards and prepaid products.Our people are at the heart of what we do. Coda’s culture is centered on respect, clarity, ownership, and collaboration. We work hard and play hard together.If you’re looking for growth and impact in a fast-paced global team, Coda is the place for you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The role</h3>We are seeking a talented Senior Payment Specialist to join our Payments and Fraud Team. Your expertise will be crucial in driving business growth, optimizing payment solutions for various markets and segments, and exploring new payment options to develop both existing and emerging markets.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will I do?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitoring daily payment performance and improving market conversions</li><li class="leading-relaxed">Constantly monitoring new trends, payment methods, and country coverage</li><li class="leading-relaxed">Exploring payment landscapes for new/current markets (Cards, E-wallets, other APMs)</li><li class="leading-relaxed">Collaborating with internal stakeholders (Product & Engineering, Marketing, Finance, Legal, Business teams, Risk & Fraud team)</li><li class="leading-relaxed">Working closely with external partners (PSPs, Alternative Payment Methods, Card Schemes, Fraud Prevention Providers)</li><li class="leading-relaxed">Conducting benchmarking, research, and creating business cases for new payment methods, PSPs, and acquirer banks</li><li class="leading-relaxed">Stay informed on PSD2, PCI DSS, and other payment industry developments (e.g., New Payments Architecture)</li><li class="leading-relaxed">Understand & Implement alternative, non-card based payment methods (digital wallets, direct bank integrations, mobile payment solutions).</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What you have:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Ability to communicate complex and technical concepts and ensure knowledge transfer to internal business teams and product managers</li><li class="leading-relaxed">Over 5 years of experience in ecommerce payment landscape</li><li class="leading-relaxed">Understanding of the Payment Card Industry Data Security Standard (PCI DSS), PSD2 and other regulations in the payment industry</li><li class="leading-relaxed">Previous experience analysing data using data visualisation tools like Tableau, PowerBI etc</li><li class="leading-relaxed">Excellent Project and stakeholder management skills</li><li class="leading-relaxed">Previous experience in integrating PSPs and payment methods in a merchant, and awareness of EU GDPR is also a plus.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The process</h3>1. Apply: Want in? Let us know! Apply for a role and help us get to know your best self.2. Recruiter interview: One of our recruiters will get in touch to help you both understand if Recharge is the right next move for you.3. First interview: You’ll meet with your future line manager to talk about you, our culture and whether you're a fit for the job.4. Assignment & Second interview: Some roles involve a case study. Great! It’s your chance to shine and show us you have what it takes. You’ll present your case study to the Hiring Manager and someone from the team5. Third Interview: You’ll meet with a key member of the management team.6. Offer: You did it! There are only a few tickets available, and this one has your name on it. Welcome to the team.We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Operations Generalist

Social Media Creative (Instagram & TikTok)

Operations Assistant

Payment Ops & Partnerships Manager

Senior Card Developer

Job Details