Go Fund Me

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GoFundMe is seeking a Senior Technical Account Manager (TAM) to join the GoFundMe Pro team. This role involves supporting Enterprise customers by driving the adoption of GoFundMe platform capabilities, managing operational timelines, and coordinating cross-functional dependencies. The Senior TAM ensures nonprofits achieve meaningful results by leveraging product usage, technical coordination, and CRM integrations to meet fundraising goals and deliver a world-class customer experience.

Senior Product Designer

Want to help us help others? We’re hiring!GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.Join us! <a href="https://www.classy.org/" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">The GoFundMe Pro</a> team is searching for our next Senior Technical Account Management (TAMs) to support the execution, adoption, and operational success of our Enterprise customers. The Senior TAM is a customer-facing expert responsible for driving the adoption of GoFundMe platform capabilities, managing operational timelines, coordinating cross-functional dependencies, and ensuring nonprofits achieve meaningful results on our platform. As part of the Enterprise pod model, TAMs work closely with Strategic Account Managers to deliver a world-class customer experience that drives GDV, conversion, and value.Your expertise in product usage, technical coordination, CRM integrations and project execution will play a critical role in ensuring organizations fully leverage the GoFundMe ecosystem to meet their fundraising goals.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">The Job…</h3>You will be assigned a book of Enterprise organizations and your responsibility will be to manage their operational success, including:<h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Operational Ownership</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Lead monthly operational meetings with customers, reviewing progress, adoption, and upcoming milestones.</li><li class="leading-relaxed">Manage project timelines for major initiatives (A/B Testing, Studio activation, Embedded Checkout rollout, Recurring Giving program setup, migrations, integrations, etc.).</li><li class="leading-relaxed">Coordinate internal dependencies if needed as well as track readiness, lifecycle milestones, and operational dependencies across internal and customer teams.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Adoption & Enablement</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Deliver training and enablement on new and existing product features across the GoFundMe ecosystem.</li><li class="leading-relaxed">Execute adoption playbooks that drive GDV lift, conversion improvements and increase product usage.</li><li class="leading-relaxed">Monitor usage metrics, donor behavior patterns, and campaign performance to inform optimization strategies.</li><li class="leading-relaxed">Ensure client’s CRM integration is functional, successful, efficient, and not a blocker to growth or expansion.</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Technical Coordination (Non-Debugging)</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Translate customer needs into clear, reproducible technical requests.</li><li class="leading-relaxed">Ensure issues are routed through Care/TSE teams.</li><li class="leading-relaxed">Communicate status updates back to customers.</li><li class="leading-relaxed">Coordinate the right resources from professional services and/or product to support technical solutioning as needed</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Health Monitoring & Insights</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Monitor platform usage, donor conversion, recurring health, campaign activity, and technical dependencies to identify risks early. Report out monthly internally and externally to client.</li><li class="leading-relaxed">Deliver health summaries, usage insights, and operational reporting for EBRs and QBRs.</li><li class="leading-relaxed">Recommend proactive interventions</li></ul><h4 class="text-lg md:text-xl font-semibold mt-6 mb-2 text-gray-800">Elevate the Customer Experience</h4><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Maintain detailed documentation of customer requirements, adoption milestones, and operational timelines.</li><li class="leading-relaxed">Provide organized, proactive communication to keep customers confident, informed, and engaged.</li><li class="leading-relaxed">Ensure the Enterprise experience is consistent, predictable, and value-oriented throughout the partnership.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">You…</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3-5 years helping Enterprise level clients navigate technical requirements, best product fit and solutioning as needed to maximize adoption</li><li class="leading-relaxed">3-5 years experience managing or troubleshooting CRM, preferably Salesforce Non Profit Cloud (NPC) or Non Profit Success Pack (NPSP) integrations</li><li class="leading-relaxed">Strong understanding of APIs</li><li class="leading-relaxed">Strong product expertise and ability to translate technical concepts for customer audiences</li><li class="leading-relaxed">Outstanding communication skills (verbal and written)</li><li class="leading-relaxed">Highly organized, with the ability to manage multiple projects and deadlines</li><li class="leading-relaxed">Experience coordinating with Support, Solution Engineers, Product, and Data teams</li><li class="leading-relaxed">Familiarity with data analysis, fundraising best practices, or nonprofit operations is a plus</li><li class="leading-relaxed">Enthusiasm for helping mission-driven organizations achieve transformational results</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why you’ll love it here</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.</li><li class="leading-relaxed">Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.</li><li class="leading-relaxed">Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.</li><li class="leading-relaxed">Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.</li><li class="leading-relaxed">Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.</li><li class="leading-relaxed">Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.</li><li class="leading-relaxed">Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.</li><li class="leading-relaxed">Community Engagement: Make a difference through our volunteering program.</li></ul>We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.The annual U.S. salary range for this full-time position is $106,000-$159,500 which may include potential variable incentive payments + equity + benefits. The company also offers equity and other benefits to employees, including healthcare, dental, vision, life insurance and 401(k) saving program. In addition to this wage, there are geolocation differentials that will increase pay depending on the work location. Additionally, pay may vary depending on other factors including skills, experience, education, or training. Your recruiter can share more about the specific total compensation package based on your location during the hiring process.If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at <a href="mailto:accommodationrequests@gofundme.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">accommodationrequests@gofundme.com</a>.Global Data Privacy Notice for Job Candidates and Applicants:Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available <a href="https://www.gofundme.com/c/personal-privacy-notice-for-classy-and-gofundme" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">here</a>. By submitting your application, you are agreeing to our use and processing of your data as required.Learn more about GoFundMe:We’re proud to partner with <a href="https://www.gofundme.org/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">GoFundMe.org</a>, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their <a href="https://www.gofundme.org/wp-content/uploads/2025/08/GoFundMe.org-FY25-Annual-Report.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">FY ‘25 annual report</a>.Our <a href="https://www.gofundme.com/c/gofundme-2025-year-in-help" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">annual “Year in Help” report</a> reflects our community’s impact in advancing our mission of helping people help each other.For recent company news and announcements, visit our <a href="https://www.gofundme.com/c/newsroom" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Newsroom</a>.Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC OnlyWe use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using <a href="https://getcovey.com/product/covey-scout-inbound" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey Scout for Inbound</a> May 1, 2025.The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: <a href="https://getcovey.com/nyc-local-law-144" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Covey</a>#LI-REMOTE

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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smarsh

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The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. This role oversees Knowledge-Centered Service (KCS) and the peer-to-peer online community, driving operational excellence, customer empowerment, and internal adoption of digital support practices. The Program Manager is responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences, directly impacting customer success, case deflection, and digital engagement.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3>The Digital Support Program Manager plays a critical role in advancing Smarsh’s digital-first support strategy. As a core member of the Digital Support team, this role oversees two major pillars of our customer experience: Knowledge-Centered Service (KCS) and our peer-to-peer online community. The Program Manager drives operational excellence, customer empowerment, and internal adoption of digital support practices by ensuring our knowledgebase and community programs are healthy, scalable, and aligned to organizational goals.This role is both strategic and highly operational—responsible for creating the vision, managing day-to-day execution, coordinating cross-functional stakeholders, and enabling Support teams to deliver exceptional self-service experiences. By shaping how knowledge is created and shared, and by cultivating a thriving online community, the Program Manager directly impacts customer success, case deflection, and digital engagement.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Knowledgebase (KCS Program Leadership)</li><li class="leading-relaxed">Manage the KCS strategy, roadmap, and adoption across global Support teams.</li><li class="leading-relaxed">Oversee the knowledge base to ensure content quality, accuracy, structure, and usability.</li><li class="leading-relaxed">Facilitate KCS training, workshops, and ongoing coaching for the global Support organization.</li><li class="leading-relaxed">Partner with Support Managers to ensure Coach roles are properly staffed and fully supporting their product areas.</li><li class="leading-relaxed">Lead KCS dashboard reviews with Leadership and guide data-driven decisions.</li><li class="leading-relaxed">Coordinate recurring KM program evaluations, audits, and health checks.</li><li class="leading-relaxed">Oversee the article quality monitoring program and ensure corrective actions.</li><li class="leading-relaxed">Drive content tuning initiatives to improve customer self-service success.</li><li class="leading-relaxed">Maintain the KCS Rewards & Recognition program to encourage participation and excellence.</li><li class="leading-relaxed">Contribute to the Content Council and act on opportunities identified across teams.</li><li class="leading-relaxed">Collaborate with AI and KDE teams to identify, prioritize, and close content gaps.</li><li class="leading-relaxed">Partner with the Digital Support team to improve content findability and search experience.</li><li class="leading-relaxed">Expand KCS practices across other teams within Smarsh to mature the knowledge ecosystem.</li></ul><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Community (Peer-to-Peer Program Leadership)</li><li class="leading-relaxed">Oversee the health, growth, and effectiveness of the online peer-to-peer community.</li><li class="leading-relaxed">Collaborate with Product, Marketing, Support, and other business units to design engagement programs—such as VIP initiatives, gamification, reputation models, and targeted posting strategies.</li><li class="leading-relaxed">Create, maintain, and improve moderation playbooks, workflows, and best practices.</li><li class="leading-relaxed">Facilitate Digital Support dashboard reviews with Leadership focused on community insights and performance.</li><li class="leading-relaxed">Ensure community-related roles are staffed, trained, and operating effectively across all product lines.</li><li class="leading-relaxed">Manage escalations for unanswered posts, customer concerns, or urgent issues requiring support from internal teams.</li><li class="leading-relaxed">Perform administrative functions such as account unlocks, password resets, and display name updates.</li><li class="leading-relaxed">Support other duties as needed to ensure operational excellence and community success.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">1–3 years of experience as a Program Manager or similar role with measurable success.</li><li class="leading-relaxed">Proven ability to thrive in fast-paced environments with multiple overlapping projects and deliverables.</li><li class="leading-relaxed">Exceptional written and verbal communication skills, with the ability to tailor messaging to different audiences.</li><li class="leading-relaxed">Strong interpersonal and collaboration skills, with experience leading and contributing to cross-functional initiatives.</li><li class="leading-relaxed">Demonstrated leadership across teams and projects, influencing without direct authority.</li><li class="leading-relaxed">Experience in support operations, self-service programs, KCS, and/or online community environments.</li><li class="leading-relaxed">Ability to partner with peers and managers to identify knowledge needs and implement solutions that improve customer and agent outcomes.</li><li class="leading-relaxed">Strong analytical and problem-solving skills, including the ability to interpret data and recommend operational improvements.</li><li class="leading-relaxed">A positive, solutions-oriented mindset, demonstrating professionalism, respect, and constructive communication at all times.</li><li class="leading-relaxed">Effective presentation and stakeholder engagement skills, comfortable representing programs to leadership.</li><li class="leading-relaxed">Confident building relationships and delivering training, coaching, and enablement to colleagues.</li><li class="leading-relaxed">A deep understanding of KCS methodology, processes, and objectives.</li><li class="leading-relaxed">Strong sense of ownership and accountability, committed to delivering exceptional customer experience and achieving business results.</li><li class="leading-relaxed">Highly effective at collaborating across teams, functions, and organizational levels.</li><li class="leading-relaxed">Proven success in teaching, coaching, and coordinating complex, multi-team initiatives.</li><li class="leading-relaxed">Bachelor’s degree or equivalent practical experience.</li><li class="leading-relaxed">A naturally curious, growth-oriented mindset with enthusiasm for continuous improvement and innovation.</li><li class="leading-relaxed">Ability to travel 5–10% as needed.</li></ul>The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting. Any applicable bonus programs will be discussed during the recruiting process.The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training.Local cost of living assessments are done for each new hire at the time of offer.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3>Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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