Gojek

Account Executive

Area Operations Associate (Petojo)

Account Manager

Area Operations Associate

Area User Growth Associate

Area Operations Supervisor

Area Operations Staff

The Account Executive (AE) is responsible for executing regional/nationwide sales strategies within their assigned areas, building and maintaining relationships with merchants, and providing advice based on their needs. Key responsibilities include actively engaging with leads, conducting business reviews, providing solutions to merchants, monitoring competitor activity, onboarding new merchants, supporting focus projects, ensuring timely submission and administration, and attending training sessions. The AE will work within a certain district and closely collaborate with the Merchant Engagement and Sales Support teams.

<div><b style="font-size: 16px;">About the Role</b></div><div><br></div><div><span style="font-size: 16px;">Account Executive (AE) is mainly responsible to execute Regional/Nation-Wide Sales strategy within their areas and also build &amp; maintain relationships with the network of all merchants in their territory including regular visits upon assigned leads. They should understand what the merchant needs and provide advice upon it.</span></div><div><b>What you will do</b></div><div><li>Actively relate to Leads provided through Motion Standard and Virtual Engagement.</li><li>Routinely conduct business review sessions and proactively giving solutions to merchants in order to grow their business through consultative selling motion.</li><li>Determine the problems faced by merchants and help solve them, including those related to merchant spending, troubleshooting, document changes or adding new outlets, entities or brands.</li><li>Actively observe competitor movements and market movements.</li><li>Actively penetrate their areas by onboarding new merchants and always observing the area through canvassing days.</li><li>Actively support the city's focus projects (Merchant Partnership, Assortment, etc).</li><li>Ensure the submission and administration process (advertisements, promotions, changes to agreements, additional outlets) are on time, including complaints from merchants and also always submit to ASM and seek assistance from the right PIC.</li><li>Routinely attend training, socialize new products and develop skills.</li></div><div class="mt-4"><b>What you will need</b></div><div><li>Bachelor’s degree in Business Administration, Marketing, Sales, or a related field.</li><li>2 years relevant experience with preferable industries: top 5 FMCG/Telecommunication/Tech companies and preferably has spent significant time (&gt;1 year) in a representative area and has strong network and knowledge about the region will be a plus.</li><li>Good business sense and have a good understanding of the markets, customers, and competitors.</li><li>Has an existing relationship or is able to bridge, develop, and maintain a good relationship with the key partners.</li><li>Excellent communication and negotiation skills.</li><li>Fact-based/number-oriented individual and able to interpret data to make data-driven decisions.</li><li>Comfortable working under pressure in a fast-paced and ambiguous environment.</li><li>Self-motivated with a results-driven approach.</li><li>Willing to be placed anywhere in Gojek area of operations.</li></div><div class="mt-4"><div><b style="font-size: 16px;">About the team</b></div><div><br></div><div><span style="font-size: 16px;">Account Executive (AE) will work as a team within a certain district and closely collaborate with the Merchant Engagement and Sales Support teams. Ideally, an AE regularly visits assigned merchants to see what really happened on the ground as well as provide necessary advice to them in increasing transactions over time.</span></div><div><br></div><div><b>About GoTo Group</b></div><div>GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.</div><div><br></div><div><b>About Gojek&nbsp;</b></div><div>Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.</div><div><br></div><div><b>About GoTo Financial</b></div><div>GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.</div><div><br></div><div><i>GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on&nbsp;our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.</i></div><div><br></div><div><span style="font-size: 10px"><i>#LI-ONSITE</i></span></div>

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The Renewal Account Executive manages Rocket Software clients and partners, focusing on maintaining and growing renewal rates, and establishing partner/client relationships to retain customers and identify upsell opportunities. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before the due date. They also serve as a liaison between customers and Rocket teams to resolve escalated issues to maximize maintenance revenue. They are the primary owner for executing the overall contract renewal process, following established procedures, and consistent Renewal Sales.

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

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<p style="text-align:left"><b><span>It's fun to work in a company where people truly BELIEVE in what they're doing!</span></b></p><p style="text-align:inherit"></p><p style="text-align:left"><b><span>Job Description Summary:</span></b></p><p style="text-align:inherit"></p>The Renewal Account Executive manage Rocket Software clients and partners with a focus on maintaining and growing renewal rates and establishing partner/client relationships with a focus on retaining customers and identifying opportunities for upsell. Responsibilities include communicating the maintenance value proposition, managing negotiations, writing proposals, and completing renewals before due date. Serve as liaison between customers and appropriate Rocket teams to resolve escalated issues and to maximize maintenance revenue.  They are the primary owner for the execution of the overall contract renewal process by following established procedures and consistent Renewal Sales.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Essential Duties and Responsibilities</b>:</p><p></p><p><b>Build long term relationships with key customers</b> <b>(region/revenue size dependent) (50%)</b></p><ul><li>Proactive and regular customer outreach</li><li>Profile and document customer intel</li></ul><p></p><p><b>Minimize cancellations/ Maximize renewal revenue (25%)</b></p><ul><li>Manage price increases in renewal opportunity process</li><li>Educate the value of support</li><li>Negotiate renewals</li></ul><p></p><p><b>Liaise with Rocket teams (10%)</b></p><ul><li>Collaborate with Sales Account Executives regarding issues or concerns surrounding the successful selling of renewals to their accounts</li></ul><p></p><p><b>Cross/Upsell (15%)</b></p><ul><li>Identify new opportunities for additional capacity and cross sell and refer those opportunities to Sales Account Executives</li><li>Handle complex escalations</li><li>Monitor renewal metrics for success&nbsp;</li><li>Renewal forecasting and pipeline reporting</li></ul><p></p><p><b>Required Qualifications: </b></p><ul><li>5+ years equivalent business experience, with preferable 2+ years in managing customer relationships</li><li>Strong written and verbal communication skills; strong German language skills are required.</li><li>Experience with a sales automation system, <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">preferable&nbsp;Salesforce.com</span></li><li>Ability to influence and negotiate</li><li>High Energy and passion towards solving customer needs</li><li>Customer Focus: Proactive, responsive, and focused on discovering, anticipating, and meeting the customer’s needs by leveraging internal resources</li><li>Resilience: Persists in the face of obstacles or rejection. Does not give up when things do not go smoothly.</li><li>Ability to be set and achieve goals with minimal management support/coaching.</li><li>Committed to Rocket Software core values of Empathy, Trust, Humanity and Love</li></ul><p></p><p><b>Information Security:</b></p><p>Information security is everyone’s <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">responsibility.&nbsp;</span> A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.</p><p></p><p><b>Diversity, Inclusion &amp; Equity:</b></p><p>At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.</p><p></p><p>#LI-SD1</p><p>#LI-Remote</p><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>.This position is eligible for commissions in accordance with the terms of the company’s plan.<p></p><p><b><span>What Rocket Software can offer you in Vilnius: </span></b></p><ul><li><h2>Health Insurance: Choose from 3 great options!</h2></li><li><h2>Generous Time Off: Enjoy 25 days of annual leave, plus Juneteenth as an extra day off for everyone.</h2></li><li><h2>Rocket enhanced parental leave benefit.</h2></li><li><h2>Easy Sick Days: Get 6 days of fully paid sick leave without needing a medical certificate.</h2></li><li><h2>Employee Assistance Program – Digital Courses &amp; Meditations, Certified Personal Coaching &amp; Personal Therapy sessions.</h2></li><li><h2>Workcation Policy: Enjoy the flexibility to work from a vacation spot, combining work and leisure.</h2></li><li><h2>Choose your own hybrid/remote work model.</h2></li><li><h2>Tuition Reimbursement and Certificate Reimbursement Program opportunities.</h2></li></ul><p></p>Annual salary range for this position is between €27,000.00 - €50,200.00 gross before taxes.<p style="text-align:inherit"></p><p style="text-align:left"><span>Salary range applies only to candidates in Lithuania</span></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Salary offer for the candidate is determined based on the predefined salary ranges for the position and depends on the level of competence and experience of the candidate.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.</p><p style="text-align:inherit"></p><p style="text-align:left">Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. &nbsp;If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to <span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span><span class="WIO0"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">people@rocketsoftware.com.</span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span></span> &nbsp;We will make a determination on your request for reasonable accommodation on a case-by-case basis.</p><p style="text-align:inherit"></p><p style="text-align:left"><i>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</i></p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

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Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.