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The IT Support Engineer at Motive is responsible for ensuring end-user satisfaction by providing adept IT support. This role involves monitoring and maintaining computer systems, performing hardware and software installations, and resolving technical challenges independently and collaboratively. Key tasks include OS installations, employee onboarding/offboarding, IT asset management, and providing remote and onsite support while adhering to SLAs.

Technical Support Lead, Growth Team

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Job Description:</h3>As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What You’ll Do:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Perform OS installations and configurations for MacOS, Windows, and Linux systems</li><li class="leading-relaxed">Facilitate seamless onboarding and offboarding processes for employees</li><li class="leading-relaxed">Conduct new hire orientation sessions related to IT support</li><li class="leading-relaxed">Manage and maintain local inventory of IT assets</li><li class="leading-relaxed">Coordinate with internal and external stakeholders to resolve technical issues promptly</li><li class="leading-relaxed">Ensure adherence to Service Level Agreements (SLAs) and uphold quality standards</li><li class="leading-relaxed">Generate accurate and timely reports on IT support metrics</li><li class="leading-relaxed">Address onsite user issues within the office environment</li><li class="leading-relaxed">Provide remote support to end users via tickets, emails, and Slack channels</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What We’re Looking For:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Bachelor of engineering in computer science or equivalent</li><li class="leading-relaxed">Minimum 1-3 years IT support experience</li><li class="leading-relaxed">Strong knowledge of Windows, MacOS and Linux troubleshooting</li><li class="leading-relaxed">Solid IT infrastructure knowledge and experience</li><li class="leading-relaxed">Understanding of G Suite, OKTA, Jira, MDM solutions and VOIP</li><li class="leading-relaxed">Customer Handling experience and technical troubleshooting Expertise</li><li class="leading-relaxed">Proficient in verbal and spoken English</li><li class="leading-relaxed">Flexibility and willingness to work varying hours and shifts</li><li class="leading-relaxed">CCNA & CCNP, MCITP, Office 365 Certifications (preferred)</li><li class="leading-relaxed">Call Center IT Support experience (preferred)</li><li class="leading-relaxed">Understands the basics of AI and automation used in IT support</li><li class="leading-relaxed">Knows how AI can help with tasks like auto-assigning tickets, chat-based support, and spotting system issues early</li></ul>

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The Sr. Maintenance Technician provides direct support for manufacturing process equipment at the bioMerieux Durham facility. This role involves performing preventive and corrective maintenance, mechanical and electrical troubleshooting of specialized and highly automated equipment. The technician will contribute to root cause analysis, equipment improvement, and continuous improvement of departmental systems, working autonomously in a GMP environment to support production goals and ensure quality product delivery.

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Description</h3>Benefits at bioMerieux:Low-cost medical, dental, and vision benefits starting day one11 paid holidays160 hours of paid time offAnnual bonus9.5% 401k company contribution with no vesting periodTuition reimbursement up to $10,000 per calendar yearOnsite cafeteria with daily food stipendPosition Summary & Responsibilities:The normal working hours for this role are anticipated to be 7:00pm - 7:30am working a 2-2-3 schedule.The Sr. Maintenance Technician is responsible for direct support of all manufacturing process equipment at the bioMerieux, Inc. Durham Manufacturing Facility. This role involves performance of Preventive and Corrective maintenance by mechanical and electrical troubleshooting of specialized and highly automated process equipment. The candidate is also required to be an active contributor to failure root cause analysis, equipment / system / process improvement, and take an active leadership role in the continuous improvement of departmental systems and infrastructure. Candidate will also be required to work autonomously in a GMP environment in addition to being an active contributor to the Production Maintenance team. These responsibilities have the ultimate goal of supporting production to achieve output goals by maintaining the equipment to perform as designed thereby delivering a quality product.<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Performs, documents, and improves procedures and Preventative Maintenance Activities.</li><li class="leading-relaxed">Adherence to FDA Regulations, GMP, ISO, HSE (OSHA), Department Procedures, and Manufacturing Directions.</li><li class="leading-relaxed">Ensures the most recent information related to maintenance and reliability is communicated and/or documented for compliance, history, and reliability.</li><li class="leading-relaxed">Strive towards continuous improvement of Preventative Maintenance procedures in pursuit of failure prevention and increased efficiency.</li><li class="leading-relaxed">Maintains / Operates and troubleshoots highly automated mechanical and electrical systems with minimal supervision within a team environment.</li><li class="leading-relaxed">Ensure the most recent information related to manufacturing and maintenance is communicated and/or documented for compliance, history, and reliability.</li><li class="leading-relaxed">Performs corrective maintenance activities as necessary and in compliance with site documentation and change control requirements.</li><li class="leading-relaxed">Ensure that the manufacturing equipment meets and exceeds the Overall Equipment Effectiveness (OEE) goals determined by World Class Manufacturing standards to support business demands.</li><li class="leading-relaxed">Champion root cause analysis and continuous improvement to equipment/systems driving toward increasing reliability and minimizing the incidence of unplanned downtime to production equipment.</li><li class="leading-relaxed">Ensure manufacturing line is operating at optimum level for a GMP environment in a safe manner while meeting production goals.</li></ul>Education, Skills, & Experience:<ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Required:</li><li class="leading-relaxed">High School Diploma/GED with 7+ years of maintenance experience on electro-mechanical systems.</li><li class="leading-relaxed">Experience in a manufacturing environment working on production equipment is highly desired</li><li class="leading-relaxed">Ability to read ladder logic, troubleshoot and repair PLC’s, electrical systems, AC/DC drive systems, and mechanical systems preferred.</li><li class="leading-relaxed">Experienced in the operation of high speed, highly automated, automated mechanical and electrical systems (in a regulated environment within the last 6 years preferred).</li><li class="leading-relaxed">Basic Computer Skills required; must be experienced and proficient in the use of Windows operating system, MS Office (Word, Excel, Outlook)</li><li class="leading-relaxed">Excellent documentation and communication skills (written & verbal).</li><li class="leading-relaxed">Strong attention to detail and GMP experience.</li><li class="leading-relaxed">Ability to work successfully autonomously, as an active contributor on a team/shift.</li><li class="leading-relaxed">Demonstrated leadership behaviors and skills and a willingness to work towards driving improvement within and external to the department, as a Maintenance & Reliability team representative.</li><li class="leading-relaxed">Preferred:</li><li class="leading-relaxed">Associates degree in electronics technology or related field with 5+ years maintenance experience focused on support of production equipment.</li><li class="leading-relaxed">Minimum 3 years’ experience working in a cGMP/Regulated environment.</li><li class="leading-relaxed">Proficiency in machining, welding, and fabricating.</li><li class="leading-relaxed">Knowledge of change control, validation, and commissioning processes.</li></ul>#biojobs #LI-USPlease be aware that recruitment related scams are on the rise. Fraudulent job postings are being placed on other websites, and individuals posing as bioMérieux Talent Acquisition team members are reaching out via email or text message in an attempt to collect your personal and confidential information. In some cases, these scammers are also conducting bogus interviews prior to extending fraudulent offers of employment. Beware of individuals reaching out using general phone numbers and non-bioMerieux email domains (i.e. Hotmail.com, Gmail.com, Yahoo.com, etc.). If you are concerned that an interview experience or offer of employment might be a scam, please make sure you are searching for the posting on our careers site <a href="https://careers.biomerieux.com/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">https://careers.biomerieux.com/</a> or contact us at <a href="mailto: recruitment@biomerieux.com" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@biomerieux.com.</a>BioMérieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant’s identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMérieux’s or its affiliates’ application process by contacting us via telephone at (385) 770-1132, by email at <a href="mailto: recruitment@biomerieux.com" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">recruitment@biomerieux.com</a>, or by dialing 711 for access to Telecommunications Relay Services (TRS).

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

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