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The Sr. Partner Innovation and Engagement Manager at PlayStation will drive initiatives to optimize partner experiences, from concept to reality.  Responsibilities include using partner journey maps to identify pain points and prioritize improvements, collaborating across teams to enhance the partner journey, and leading long-term projects for partner success.  This role requires fostering relationships with key publishing partners, designing loyalty programs, and utilizing data analysis to drive partner-centric initiatives. The successful candidate will lead cross-functional discussions, create compelling narratives for senior stakeholders, and champion a partner-first approach across PlayStation's programs and planning.

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<div class="job__description body"><div><p><strong>Why PlayStation?</strong></p>
<p>PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.</p>
<p>PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.</p>
<p>The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.</p></div><div><p><strong>Sr. Partner Innovation and Engagement Manager</strong></p>
<p><strong>San Mateo, CA / Hybrid&nbsp;</strong></p>
<p><strong>*</strong><em>PlayStation offers a global hybrid office/remote working model — Flex Modes — which aims to combine the flexibility of remote working with the magic of in-person collaboration. The model is built upon the principle of working together in-person as work requires, with the freedom to work remotely otherwise. We will consider fully remote candidates who are able to come in for 'Moments that Matter'.&nbsp;</em></p>
<p>As the Partner Innovation &amp; Engagement Manager, you will drive our efforts to create, transform plans to action, and optimize exceptional experiences for our partners. You will be responsible for seeing concepts to reality, driving innovation, fostering partner-first advocacy, and enhancing brand reputation. Your role will involve collaborating with cross-functional teams to develop and implement innovative solutions that elevate our brand and strengthen partner loyalty.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Use partner journey maps and feedback to identify pain points and prioritize initiatives with highest ROI potential to improve our partner experience with PlayStation</li>
<li>Collaborate with cross-functional teams to enhance and optimize the partner journey, addressing gaps and improving outcomes.</li>
<li>Lead long-term, multi-year projects focused on enabling partner success and efficiency</li>
<li>Lead ideation sessions to generate bold ideas for improving the partner experience with PlayStation</li>
<li>Explore opportunities to integrate new technologies, services or experiences to enhance interactions with us and drive positive outcomes</li>
<li>Design and implement loyalty programs that build trust with our publishing and development communities</li>
<li>Foster relationships with key publishing partners to drive continuous feedback for partner experience improvements and turn them into plans of action</li>
<li>Lead cross-functional team discussions to set clear goals, roles and establish timelines for initiatives or PS Partners experience changes</li>
<li>Tag into assigned projects at any stage to provide support, drive alignment and see initiative through to successful completion, ensuring deliverables meet objectives and timelines</li>
<li>Craft compelling narratives to influence Sr. Level stakeholders and gain buy-in for partner experience improvements.&nbsp;</li>
<li>Elevate and advocate for a holistic PS Partners experience in all actions - presentation creation, participation in internal events and forums</li>
<li>Champion for partner-first and partner-centric approaches for PS Partners and its programs&nbsp;</li>
<li>Foster partnerships and collaborations with our cross-functional teams to have PS Partners and it’s programs represented consistently and widely in all long-term planning for all impacted or relevant teams.</li>
<li>Analyze data and trends to drive partner-centric initiatives&nbsp;</li>
<li>Work with teams to evaluate feasibility and prioritize initiatives that yield measurable improvements</li>
</ul>
<p><strong>Qualifications:&nbsp;</strong></p>
<ul>
<li>Strategic Thinking: Strong critical and strategic thinking to connect cross-functional experiences and elevate partner-focused service delivery.</li>
<li>Data-Driven: Experience analyzing data and feedback to drive actionable recommendations and improvements.</li>
<li>Project Leadership: Proven ability to lead cross-functional initiatives and deliver refined experiences that enhance partner success.</li>
<li>Communication &amp; Advocacy: Excellent communication, negotiation, and presentation skills; able to influence at senior levels.</li>
<li>Execution Excellence: Demonstrated ability to initiate, lead, and see projects through to completion (“starter and finisher”).</li>
<li>Collaboration: Strong facilitation and collaboration skills, able to lead ideation across diverse teams and align towards a shared goal.</li>
<li>Big Picture &amp; Detail-Oriented: Ability to see both the macro vision and finer details required for success.</li>
</ul>
<p><strong>Preferred Qualifications:&nbsp;</strong></p>
<ul>
<li>Familiarity with the relationship between publishers, developers, and PlayStation.</li>
<li>Background in the games industry or B2B customer experience.</li>
<li>Understanding of development and publishing processes.</li>
</ul>
<p>#LI-SV1</p></div><div class="job__pay-ranges"><div class="pay-range"><div class="description"><div class="body"><span><p><span style="font-weight: 400;">&nbsp;<strong><em>Please refer to our&nbsp;<a href="https://www.playstation.com/en-us/legal/careers-privacy-notice/">Candidate Privacy Notice</a>&nbsp;for more information about how we process your personal information, and your data protection rights.</em></strong></span></p>
<p>&nbsp;</p>
<p><span style="font-weight: 400;">At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.&nbsp;<br><br></span><span style="font-weight: 400;">Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.&nbsp;<br><br></span><span style="font-weight: 400;">In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click </span><a href="https://www.playstation.com/en-us/corporate/playstation-careers/#:~:text=connections%20and%20culture.-,Career%20benefits,-Working%20at%20PlayStation" target="_blank"><span style="font-weight: 400;"><strong>here</strong></span></a><span style="font-weight: 400;"> to learn more.</span></p></span></div></div><p class="body body--medium">This is a flexible role that can be remote, with varying pay ranges based on geographic location. For example, if you are based out of Seattle, the estimated base pay range for this role is listed below.</p><p class="body">$135,800 - $203,800 USD</p></div></div><div><p></p>
<p><strong>Equal Opportunity Statement:</strong></p>
<p><em>Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.</em></p>
<p><em>We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.&nbsp;</em></p>
<p><em>PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.</em></p>
<p></p></div></div>

The Data Insights Analyst will leverage their data analysis and communication skills to uncover valuable insights from marketing and other data sources. This role will involve conducting ad-hoc analyses, engineering data collection solutions, designing informative visualizations, and supporting a variety of reports. The ideal candidate will have a strong understanding of SQL, Python, BI tools, and statistical techniques, as well as experience in analyzing user needs and identifying problems and insights. This position will work closely with the Strategy & Insights team to ensure data accuracy, credibility, and actionability. They will also provide feedback to various teams on testing and data analysis, helping to drive performance and growth. 

Manager, Technical Implementation Services

<div class="section page-centered" data-qa="job-description"><div><b>The Company&nbsp;</b></div><div><b>Serving the People Who Serve the People&nbsp;</b></div><div>Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.&nbsp;&nbsp;</div><div>Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.&nbsp;</div><div>Want to know more? See more of what we do <a class="postings-link" href="http://www.granicus.com/">here</a>.&nbsp;&nbsp;</div><div><br></div><div>The Data Insights Analyst has experience in developing deep consumer insights and competitive business intelligence through data that drives marketing innovation, which ultimately leads to creating the right experiences for our clients. The Data Insights Analyst combines technical data analysis, querying and scripting skills with professional communication abilities to turn raw data into insight and business answers for Simpleview and its clients. Through collaboration with the Director of Analytics, Senior Data Insights Analyst and other members of the Strategy &amp; Insights team, the Data Insights Analyst facilitates success by finding creative ways to answer sometimes complicated questions around marketing and other data sources.</div></div><div class="section page-centered"><div><h3>What your impact will look like here</h3><ul class="posting-requirements plain-list"><ul><li>Conduct ad-hoc data analyses using SQL, scripting, or other BI tools to support marketing, sales, and service efforts</li><li>Engineer regular data collection solutions via ETL and scripting tools</li><li>Design visualizations that present data in informative, accurate, comprehensible, performant formats, with careful attention to professional presentation standards</li><li>Conduct research to gather data and data sources that can enrich internal and customer analyses of business problems</li><li>Supporting Simpleview’s diversity of reports including:</li><li>Core Visitor Insights, Web KPI, Social, Board Reports, DIR and more</li><li>Ensures data is 100% accurate and credible with reporting that is clear and actionable.</li><li>If workflow or data collection changes are needed, will provide consultation to internal staff on next steps for implementation or updates.</li><li>Use Google Analytics, marketing analytics (Facebook, Instagram, Youtube, etc) and other data (STR, CRM, AirDNA, etc) to analyze user needs and identify and prioritize problems, pain points, and insights via analytics, behaviors, trends, conversions, funnels, etc.</li><li>Build models to gain insights on what drives performance and growth.</li><li>Create custom dashboards and reports that provide data analysis, insights and commentary for internal and external customers.</li><li>Provide feedback to the Product, BI, Digital Marketing and Developer team on testing and data analysis as needed.</li><li>Investigate data and monitor data quality. Partner closely with and provide requirements to the Strategy and CX teams that can clearly be acted upon.</li><li>Frame business problems into questions that can be answered through data analysis and help translate needs into requirements.</li></ul></ul></div></div><div class="section page-centered"><div><h3>You will love this job if you have</h3><ul class="posting-requirements plain-list"><ul><li>Knowledge of SQL, Python (in particular, Pandas)</li><li>Familiarity with front-end BI tools such as Google Data Studio, Tableau, or others</li><li>Professional communication skills, in writing and visual presentation of information</li><li>University-level training in data analysis or equivalent professional experience</li><li>BS/MS in highly quantitative field such as Finance, Statistics, Data Science, Mathematics, etc. preferred</li><li>Minimum 2 years of experience in data analytics position or equivalent</li><li>Familiar with query optimization and data ETL</li><li>Experience using Statistical techniques including correlation analysis, linear and nonlinear regressions, logistic regression, sampling, time series, and more.</li><li>Comfortable with statistical programming languages such as Python, Pandas and R</li><li>Skilled with a blend of consumer insights, competitive intelligence, and technical knowledge</li><li>Demonstrated use of analytics, metrics, and benchmarking to drive decision making process</li><li>Ability to translate and effectively communicate complex data concepts into easily digestible ideas or points</li><li>Excellent interpersonal, organizational, creative and communication skills</li><li>Understanding of big data, graphing, and reporting concepts</li><li>Strong writing skills with the ability to assist with reports, whitepapers, blog posts, etc.</li><li>Machine learning skills that include cluster analysis, neural networks, and predictive modeling a plus</li><li>Knowledge of Google Analytics, Social Media Analytics, Geo-location data and APIs a plus</li><li>Experience in the travel and tourism industry, specifically DMOs and CVBs a plus</li></ul></ul></div></div><div class="section page-centered" data-qa="closing-description"><div>PERFORMANCE METRICS</div><div>Must work a minimum of 2080 hours in a calendar year of which a minimum of 1872 hours must be billable.</div><div>Attendance, arriving at office on time</div><div>Projects/tickets completed by due date and under budget</div><div>Quality execution of tickets and projects</div><div>Adherence to Simpleview’s Mission Statement and Core Values</div><div><br></div><div><br></div><div><span style="font-size: 16px;">Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!&nbsp;</span></div><div><br></div><div><b><span style="font-size: 16px;">Security and Privacy Requirements</span></b></div><div><span style="font-size: 16px;">-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.</span></div><div><span style="font-size: 16px;">-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.</span></div><div><br></div><div><b><span style="font-size: 16px;">The Team</span></b></div><div><span style="font-size: 16px;">- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.</span></div><div><br></div><div><b><span style="font-size: 16px;">The Culture</span></b></div><div><span style="font-size: 16px;">- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be</span></div><div><span style="font-size: 16px;">a part of our journey.</span></div><div><span style="font-size: 16px;">- A few culture highlights include –&nbsp;Employee Resource Groups to encourage diverse voices</span></div><div><span style="font-size: 16px;">- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and</span></div><div><span style="font-size: 16px;">sometimes difficult issues ranging from mental health to work-life balance and current affairs.&nbsp;</span></div><div><span style="font-size: 16px;">- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee</span></div><div><span style="font-size: 16px;">population&nbsp;</span></div><div><br></div><div><b><span style="font-size: 16px;">The Impact</span></b></div><div><span style="font-size: 16px;">- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally.&nbsp;We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact&nbsp;</span><a href="https://granicus.com/success-stories/"><span style="font-size: 16px;">here</span></a><span style="font-size: 16px;">.</span></div><div><br></div><div><i style="font-size: 10pt">Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.</i></div></div>