The in-game data platform for game publishers, tournaments organisers, and data consumers.

GRID esports

Support Operator

Support Operator Mexico

Commercial Legal Counsel

This role is for a Support Operator in the Philippines who enjoys assisting customers with complex issues and has a customer-first approach. Interest in competitive video gaming is a plus. The ideal candidate will work Sunday to Tuesday from 10 pm to 6 am UTC (Manila timezone). You will be part of the global Support Organization, ensuring smooth tournament operations and timely data capture, processing, and distribution. Key responsibilities include recording and reporting technical and data issues, engaging with customers via email, Slack, Discord, Telegram, and Teams to resolve queries or escalate them to the engineering team.

<ul><li>Do you enjoy helping customers with complex issues?</li><li>Are you a champion of customer-first processes?</li><li>Do you have an interest in competitive video gaming?</li><li>Do you live in the Philippines and can work from Sunday to Tuesday (10 pm-6 am UTC, Manila timezone)?</li></ul>If the answers to the above questions are yes, then this role could be ideal for you!In this role you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe where a professional client-first mentality is crucial to delivering customer service excellence.You will be involved in various activities before, during and after esport tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed and distributed in a timely manner.You will play a key role in the recording and reporting of technical and data issues to help us identify technical or process issues.You will engage with customers through email, Slack, Discord, Telegram and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.

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