gs studio

Middle/Senior Quest Designer

Senior Technical Animator

Senior System Analyst

Senior 3D Gameplay Character Animator

We are seeking a Quest Designer to join our team for a large-scale Action-Adventure MMORPG using Unreal Engine 5. The role involves designing, implementing, and testing quests, crafting engaging dialogues, and ensuring seamless integration into the game world. Responsibilities include creating gameplay events, writing NPC dialogues, testing in Unreal Engine, collaborating with various teams, and maintaining quest documentation.

<h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Description</h2><p class="my-4 text-gray-700 leading-relaxed">We are looking for a <strong>Quest Designer</strong> to join our team and work on a large-scale Action-Adventure MMORPG built with Unreal Engine 5. You will design, implement, and test quests, create engaging dialogues, and ensure smooth quest integration into the game world.</p><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Requirements</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum 3–4 years of experience as a Quest Designer / Game Designer.</li><li class="leading-relaxed">Experience with setting up quests or gameplay events in engines (Unreal, Unity, or similar).</li><li class="leading-relaxed">Solid understanding of logic systems (conditions, triggers, states).</li><li class="leading-relaxed">Strong dialogue writing and editing skills.</li><li class="leading-relaxed">Experience with bug tracking and documentation tools.</li><li class="leading-relaxed">English — sufficient for reading documentation and writing texts.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Tools and Software:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Familiarity with version control systems like Git or Perforce.</li><li class="leading-relaxed">Experience with project management tools (e.g., JIRA, Trello).</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Responsibilities</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Design and implement quests and gameplay events (conditions, branching, triggers).</li><li class="leading-relaxed">Write and edit NPC dialogues, including branching scenarios and player choices.</li><li class="leading-relaxed">Test and polish quests directly in Unreal Engine.</li><li class="leading-relaxed">Collaborate with narrative designers, level designers, and programmers.</li><li class="leading-relaxed">Maintain clear and structured quest documentation.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Nice to have</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience working with scripts.</li><li class="leading-relaxed">Knowledge of progression systems, balancing, and RPG/MMO design.</li><li class="leading-relaxed">Experience in testing gameplay mechanics (QA background).</li><li class="leading-relaxed">Understanding of MMO quest design principles and multi-stage quest chains.</li></ul><h2 class="text-2xl md:text-3xl font-bold mt-10 mb-4 border-b pb-2 text-gray-800">Working conditions</h2><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed"><strong>Remote-first setup:</strong> work from anywhere. We also have a great office in Cyprus ;)</li><li class="leading-relaxed"><strong>Flexible schedule:</strong> we follow an 8-hour workday, but you organize your routine around our core hours (11:00–17:00 GMT+3).</li><li class="leading-relaxed"><strong>Time off that matters:</strong> 22 paid vacation days, paid sick leave, and national holidays in your country. Plus, extra personal days when life calls.</li><li class="leading-relaxed"><strong>Fair compensation:</strong> your salary matches your skills and experience, with transparent conditions and additional pay for extra hours.</li><li class="leading-relaxed"><strong>No micromanagement:</strong> you’ll work in a transparent, supportive team where your voice is heard.</li><li class="leading-relaxed"><strong>Room for creativity:</strong> we value new ideas and encourage you to bring them into the game.</li></ul>

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<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Who are we?</h3><p class="my-4 text-gray-700 leading-relaxed">Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Summary</h3><p class="my-4 text-gray-700 leading-relaxed">We’re seeking a <strong>Technical Support Specialist</strong> to deliver world‑class SaaS support via phone, chat, and email, you’ll own client issues end‑to‑end, diagnose complex problems independently, manage escalations, and collaborate across teams to drive resolution and customer success.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">How will you contribute?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Providing world class client support to our Professional Archive SaaS software solution and services via phone, chat, and written communication.</li><li class="leading-relaxed">Act as a client liaison and become an advocate for the resolution of client issues.</li><li class="leading-relaxed">Work on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions.</li><li class="leading-relaxed">Independently identify the root cause of software or system issues and use system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible test cases.</li><li class="leading-relaxed">Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.</li><li class="leading-relaxed">Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.</li><li class="leading-relaxed">Effectively manage cases to ensure timely customer status updates and ultimate resolution.</li><li class="leading-relaxed">On occasion, handling large accounts, customer escalations, and 3rd party support coordination to resolve issues.</li><li class="leading-relaxed">Frequently engage and collaborate closely with Advanced Support, Customer Success, Implementation and other teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.</li><li class="leading-relaxed">Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher.</li><li class="leading-relaxed">Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.</li><li class="leading-relaxed">Advocate for product, policy and process improvements that improve the customer experience.</li><li class="leading-relaxed">Follow required polices and processes to maintain compliance with information security and data protection requirements.</li><li class="leading-relaxed">Log and track calls and cases using Salesforce, while maintaining detailed notes of the customer’s request.</li><li class="leading-relaxed">Write or revise user training documents and procedure.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">What will you bring?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Minimum of 2 years in a customer service / technical support role, especially in SaaS or IT environments.</li><li class="leading-relaxed">At least 2 years of call center experience handling inbound/outbound calls in high-volume settings.</li><li class="leading-relaxed">Strong verbal and written communication skills, with active listening and empathy.</li><li class="leading-relaxed">Bachelor’s degree or equivalent preferred.</li></ul><p class="my-4 text-gray-700 leading-relaxed">The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.</p><p class="my-4 text-gray-700 leading-relaxed">Any applicable bonus programs will be discussed during the recruiting process.</p><p class="my-4 text-gray-700 leading-relaxed">The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer.</p><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About our culture</h3><p class="my-4 text-gray-700 leading-relaxed">Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.</p>

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

Data Structures and Algorithms

Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

Let's assess your OOPs skills! ????- This assessment gives us an idea of your fundamental OOPS concepts and Solid principles skills- Companies that evaluate this skillset in interviews: Hitwicket, GSN Games, Tomo Club, etc.

Object Oriented Programming

Let's assess your Unity Skills ????- This assessment gives us an idea of your Unity fundamentals- Companies you can apply for after taking this assessment: Godspeed games, Salvation Games, nCore Games, etc.

Middle/Senior Quest Designer

Senior Technical Animator

Senior System Analyst

Senior 3D Gameplay Character Animator

Job Details