HappyRobot

Technical Support Engineer

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We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable. This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain. If you love solving puzzles, calming chaos, and making things just work, this one’s for you.

Senior Telephony Engineer

<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About HappyRobot</h3>HappyRobot is a platform to build and deploy AI workers that automate communication. 👉 See a <a href="https://www.loom.com/share/031bd86fc6ca4084b11fa8d745e493ed?sid=aa1c06a2-2cb7-4c9a-86d9-acd0f42927ec" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">demo</a>Our AI workers connect to any system or data source to handle phone calls, emails, messages, and more—without human intervention.We focus on the logistics industry, which depends heavily on communication to move freight efficiently. Our customers are freight brokers, 3PLs, freight forwarders, shippers, warehouses, supply chain enterprises, and logistics tech startups.We’re backed by a16z and Y Combinator, and we’re growing fast.We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great—ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">About the Role</h3>We’re looking for a Technical Support Engineer to be the bridge between our customers and our tech. You’ll be the first person users turn to when something breaks—or when they’re just a little confused. You’ll work closely with engineering, product, and ops to fix bugs, improve workflows, and make our AI workers smarter and more reliable.This is a high-trust, high-impact role. You’ll own customer-facing troubleshooting, root cause investigations, and escalations. You’ll turn noise into signal, helping the whole company learn faster from user pain.If you love solving puzzles, calming chaos, and making things just work, this one’s for you.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Must-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">3+ years of experience in a technical support, solutions engineering, or SRE-like role</li><li class="leading-relaxed">Comfort working with APIs, logs, databases, and modern web stacks (we use Python, JSON, Postgres, etc.)</li><li class="leading-relaxed">Clear, calm written communication — especially when customers are stuck or frustrated</li><li class="leading-relaxed">Curiosity and grit — you’ll go deep to figure out what’s actually going wrong</li><li class="leading-relaxed">High ownership mentality — if something is broken, you fix it or escalate it fast</li><li class="leading-relaxed">Comfort juggling a mix of tickets, tools, and ad hoc problem-solving every day</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Nice-to-Have</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience with support platforms like Intercom, Linear, or Zendesk</li><li class="leading-relaxed">Ability to write scripts or tooling (in Python, Bash, or similar) to automate repetitive workflows</li><li class="leading-relaxed">Exposure to observability tools like Sentry, Datadog, or Grafana</li><li class="leading-relaxed">Experience supporting AI/ML, data-intensive systems, or developer-facing tools</li><li class="leading-relaxed">Previous work in logistics, operations tech, or comms-heavy B2B platforms</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Why Join Us?</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Fast Growth — Backed by a16z and YC, and growing like crazy</li><li class="leading-relaxed">Top-Tier Compensation — Competitive salary + equity in a rocketship</li><li class="leading-relaxed">Ownership & Autonomy — You’ll own critical systems and shape user experience</li><li class="leading-relaxed">Real Impact — Every customer you help keeps freight moving and businesses running</li><li class="leading-relaxed">Work With the Best — Join a world-class team of builders, engineers, and operators</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">Our Operating Principles</h3>Extreme OwnershipWe take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s not “your job.” If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don’t wait for someone else to solve it — we lead with accountability and expect the same from those around us.CraftsmanshipPutting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for “just fine.” We sweat the details because details compound. Whether it’s a product feature, an internal doc, or a sales call — we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build — even when nobody’s watching.We are “majos”Be friendly & have fun with your coworkers. Always be genuine & honest, but kind. “Majo” is our way of saying: be a good human. Be approachable, helpful, and warm. We’re building something ambitious, and it’s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.Urgency with FocusCreate the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We’re running a high-speed marathon — not a sprint with no strategy.Talent Density and MeritocracyHire only people who can raise the average; ‘exceptional performance is the passing grade.’ Ability trumps seniority. We believe the best teams are built on talent density — every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players — that’s how we win.First-Principles ThinkingStrip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don’t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It’s how we build what others think is impossible.<a href="https://jobs.ashbyhq.com/happyrobot.ai/c8c1f896-da30-4e15-aaf0-7a3d2b1794eb/application" target="_blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Apply for this Job</a>

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- This assessment gives us an idea of your C++ skills - Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc. - 10 Multiple Choice questions - Average time to complete: 7 to 10 minutes

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The Employment Coordinator at World Relief is responsible for building and maintaining relationships with employers and enrolling refugee clients into employment services. This role involves preparing and placing refugees in suitable job opportunities, providing follow-up support, and managing necessary paperwork and data entry. The coordinator will also assist with grant reporting and other assigned tasks, ensuring clients are supported in their journey towards self-sufficiency. This position is crucial for empowering vulnerable communities and aligning with World Relief's mission to serve those in need.

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Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ORGANIZATION SUMMARY</h3>World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.This position is reliant upon funding and may be subject to modification or termination based on resource availability.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">POSITION SUMMARY:</h3>The Employment Coordinator position will build and maintain positive ongoing relationships with employers, enroll refugee clients into employment services, prepare and place refugees in appropriate employment opportunities, follow-up with refugees placed in jobs, complete paperwork/data entry, assist with grant reporting, and perform other tasks as assigned.<h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">ROLE & RESPONSIBILITIES:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Conduct initial employment orientations for refugees.</li><li class="leading-relaxed">Enroll clients into the NC Refugee Support Services Program.</li><li class="leading-relaxed">Assess client’s skills and experience in order to develop an employment plan with reasonable employment goals and strategies that will lead to employment.</li><li class="leading-relaxed">Ensure services, which support and strengthen clients’ motivation and capacity to become self-supporting, are provided in a planned, effective, and timely manner to eligible clients.</li><li class="leading-relaxed">Communicate employment related information to clients, this includes orientation to Working in America and employer expectations.</li><li class="leading-relaxed">Provide job counseling and assist clients to develop effective job applications, resumes, and interview techniques.</li><li class="leading-relaxed">Teach and/or coordinate Vocational Skills Training Class and other classes using prepared curriculum.</li><li class="leading-relaxed">Schedule clients for weekly Vocational Skills Training Class.</li><li class="leading-relaxed">Schedule interpreters when needed.</li><li class="leading-relaxed">Provide follow-up and case management to support clients post job placement.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">JOB REQUIREMENTS:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Mature and personal Christian faith</li><li class="leading-relaxed">Committed to the mission, vision, and values of World Relief</li><li class="leading-relaxed">Desire to serve and empower the Church to impact vulnerable communities</li><li class="leading-relaxed">Able to affirm and/or acknowledge World Reliefs <a href="https://worldrelief.org/values/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Core Beliefs</a>, <a href="https://worldrelief.org/statement-of-faith-details/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Statement of Faith</a>, <a href="https://worldrelief.org/content/uploads/2022/06/Towards-a-Fresh-Embrace-of-our-Christian-Identity-2.pdf" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">Christian Identity</a> and <a href="https://www.nae.org/for-the-health-of-the-nation-publication/" target="blank" rel="noopener noreferrer" class="text-blue-600 hover:text-blue-800 hover:underline transition-colors duration-200">National Evangelicals For the Health of The Nation document</a></li><li class="leading-relaxed">Must possess a valid driver’s license, have a good driving record, regular access to a vehicle, and ability/willingness to drive clients to appointments.</li><li class="leading-relaxed">Flexibility to occasionally work outside scheduled hours for client interviews, job starts or job-related emergencies.</li><li class="leading-relaxed">Strong oral and written communication skills.</li><li class="leading-relaxed">Working knowledge of Windows and Microsoft software including Word, Outlook, and Excel.</li><li class="leading-relaxed">Demonstrated ability to effectively manage stressful or crisis situations.</li><li class="leading-relaxed">Cross-cultural experience and competency.</li></ul><h3 class="text-xl md:text-2xl font-bold mt-8 mb-3 text-gray-800">PREFERRED QUALIFICATIONS:</h3><ul class="list-disc list-inside my-5 pl-5 space-y-2 text-gray-700"><li class="leading-relaxed">Experience in a social work/human services setting assisting people in need.</li><li class="leading-relaxed">Bachelor’s degree or higher.</li><li class="leading-relaxed">Proficiency in a language other than English, especially Arabic, Burmese, or Swahili.</li><li class="leading-relaxed">Able to work independently and collaboratively with team members.</li><li class="leading-relaxed">Able to prioritize, multi-task, problem-solve, and pay attention to details.</li></ul>World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees.World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.

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This assessment gives us an idea of your C++ skills- Companies that evaluate this skillset in interviews: Rockstar Games, Ubisoft, Mayhem Studios, etc.- 10 Multiple Choice questions- Average time to complete: 7 to 10 minutes

Let's assess your Data Structures! - This assessment gives us an idea of your problem solving skills using DSA- Companies that evaluate this skillset in interviews: MPL, LILA Games, GSN Games, etc.- 10 Multiple Choice questions

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Let's assess your Programming Patterns! ????- This assessment gives us an idea of your code architecture skills- Companies that evaluate this skillset in interviews: Dirtcube, PTW, Playshifu, etc.

Programming Patterns

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